外觀

傑尼瓦五指湖智選假日套房飯店 - IHG 旗下飯店的評分

2.5 out of 5

評論

9.2

太棒了

10 分,有夠讚;923 則評論中有 586 則" "
8 分,不錯哦;923 則評論中有 261 則" "
6 分,一般般;923 則評論中有 46 則" "
4 分,不太好;923 則評論中有 22 則" "
2 分,很糟糕;923 則評論中有 8 則" "

9.2/10

整潔度

9.2/10

員工素質

9.2/10

設施服務

9.2/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
Jacqueline Struzik 於 2018年11月16日回覆
Thank you so much for your 5-star review! We hope to see you again on your next trip to the Finger Lakes!

10/10 有夠讚

Kevin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff. Very clean.
於 2024 年 5 月住了 1 晚
Holiday Inn Express Management 於 2024年5月13日回覆
Terrific! Thank you so much for your feedback. We are thrilled to hear that you had an exceptional stay with us. We greatly appreciate your comments regarding our staff as well. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 有夠讚

Jose,Rochester

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Holiday Inn Express Management 於 2024年5月13日回覆
Thank you so much for your 5-star score! We are thrilled to see that you enjoyed your stay with us. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 有夠讚

peter

情侶出遊
喜歡:整潔度和設施服務
Young man at check in was great! At check out, however, couldn’t find anyone at desk. The property was fine except that the outside tap was leaking across the trance into the parking lot for 2 days.
於 2024 年 4 月住了 1 晚
Holiday Inn Express Management 於 2024年5月5日回覆
Thank you so much for your feedback! We are thrilled to hear that you had an exceptional stay with us. We appreciate your comments regarding one of our staff members as well. We look forward to seeing you on your next visit to the Finger Lakes!

8/10 不錯哦

Dale

喜歡:整潔度、員工素質和住宿環境和硬體
decent
於 2024 年 3 月住了 1 晚
Holiday Inn Express Management 於 2024年4月28日回覆
Thank you so much for taking the time to give us a rating! We look forward to seeing you on your next excursion to the Finger Lakes!

8/10 不錯哦

Adriana,Staten Island

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The overall stay was good, and We will be back. Unfortunately there was a shortage of employees, and it took time to get things and a full services. But it's not a problem of the hotel alone, the entire area gets affected for it.
於 2024 年 4 月住了 2 晚
Holiday Inn Express Management 於 2024年4月21日回覆
Thank you so much for your feedback. We want to apologize that you did not receive our usual excellent service during the duration of your stay. Please know that we have coached our team to ensure that we are providing the best service possible. We appreciate your comments and we look forward to seeing you on your next visit to the Finger Lakes!

10/10 有夠讚

Shyleen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff and facility were just great.
於 2024 年 4 月住了 1 晚
Holiday Inn Express Management 於 2024年4月21日回覆
Terrific! Thank you so much for your feedback. We are thrilled to hear that you had an exceptional stay with us. We appreciate your comments regarding our staff as well. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 有夠讚

Louise

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Holiday Inn Express Management 於 2024年4月21日回覆
Thank you so much for taking the time to rate your most recent stay! We are thrilled to see that you had an exceptional stay with us. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 有夠讚

Brent

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was clean and safe. The breakfast was good.
於 2024 年 4 月住了 1 晚
Holiday Inn Express Management 於 2024年4月14日回覆
Thank you so much for your feedback! We are thrilled to hear that you found everything to be clean and comfortable. We also appreciate your comments regarding our hot complimentary breakfast. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 有夠讚

Siarhei

喜歡:整潔度、員工素質和住宿環境和硬體
I was surprised how clean the room and bath was. Breakfast was good, with relatively wide choice of food.
於 2024 年 4 月住了 2 晚
Holiday Inn Express Management 於 2024年4月14日回覆
Terrific! Thank you so much for your feedback! We are thrilled to hear that you found your room to be clean and comfortable. We also appreciate your comments regarding our hot complimentary breakfast. Our breakfast consists of eggs, sausage, pancakes and so much more to provide a large variety for all of our guests. We look forward to seeing you on a return visit to the Finger Lakes!

8/10 不錯哦

John

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Good stay
於 2024 年 4 月住了 1 晚
Holiday Inn Express Management 於 2024年4月14日回覆
John, thank you so much for taking the time to give us your feedback. We are so glad that you enjoyed your stay with us. We look forward to seeing you on your next visit to the Finger Lakes!

8/10 不錯哦

Alan,North Logan

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Housekeeping could have done a better job cleaning the room. Some trash cans got missed and the bathroom needed a little more scrubbing. Ran out of soap in the shower and never had the right of towels. Had to visit the front desk every night for towels.
於 2024 年 3 月住了 5 晚
Holiday Inn Express Management 於 2024年4月8日回覆
Alan, thank you so much for your feedback. We want to start by apologizing that the room did not meet your expectations. Please know that we have discussed this with our housekeeping staff to ensure every guest gets the most clean and comfortable room possible. We look forward to seeing you on your next visit to the Finger Lakes region!

10/10 有夠讚

Eduardo

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very professional
於 2024 年 3 月住了 3 晚
Holiday Inn Express Management 於 2024年4月8日回覆
Thank you so much for your feedback! We are thrilled to see that you enjoyed your recent stay with us. We also appreciate your comments regarding our staff. We look forward to seeing you on a return visit to the Finger Lakes!

10/10 有夠讚

Shiomara

家庭旅遊
Good service ❤️
於 2024 年 3 月住了 3 晚
Holiday Inn Express Management 於 2024年4月8日回覆
Thank you so much for your feedback and 5-star rating! We are thrilled to see that you had an exceptional stay with us and received great service. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 有夠讚

Tanya,Williamsport

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place!
於 2024 年 3 月住了 1 晚
Holiday Inn Express Management 於 2024年4月8日回覆
Terrific! Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay. We look forward to seeing you on your next excursion to the Finger Lakes!

6/10 一般般

Jacob

情侶出遊
喜歡:整潔度
Room we were given had all the bedding thrown in the middle of the bed. After telling the front desk they moved us to another room. They claimed it was a “suite upgrade” but the room had two queen beds instead of the king bed that we requested. Also was smaller than our original room.
於 2024 年 3 月住了 1 晚
Holiday Inn Express Management 於 2024年4月8日回覆
Thank you so much for your feedback. We also appreciate you bringing this concern to our attention. We want to apologize for this inconvenience. Please know that management has discussed this with our front desk team. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 有夠讚

Kimberly

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Holiday Inn Express Management 於 2024年4月8日回覆
Thank you so much for your perfect score! We are thrilled to see that you enjoyed your stay with us. We look forward to seeing you on your next excursion to the Finger Lakes!

10/10 有夠讚

David

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing
於 2024 年 2 月住了 1 晚
Holiday Inn Express Management 於 2024年3月18日回覆
Thank you much for your perfect score! We are thrilled to see that you had an exceptional stay with us. We look forward to seeing you again on your next visit to the Finger Lakes!

6/10 一般般

Shannon B

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
不喜歡:整潔度
The hotel staff was excellent. My only complaint was that the fold out sofa bed was not cleaned prior. Still had old used sheets and flower petals in it. Staff was very apologetic and gave us new sheets and blankets immediately. Everything else about the stay was great!
Holiday Inn Express Management 於 2024年3月11日回覆
Thank you so much for your feedback and comments regarding our staff! We are thrilled to hear that they were accommodating throughout the duration of your stay. We also appreciate you bringing this concern to our attention as well. Please know that we have discussed this with our housekeeping staff to ensure that we are providing the most clean and comfortable rooms possible. We look forward to seeing you on your next visit to the Finger Lakes!

6/10 一般般

Cindy

喜歡:員工素質
於 2024 年 3 月住了 1 晚
Holiday Inn Express Management 於 2024年3月18日回覆
Thank you so much for your rating. We look forward to seeing you on your next visit to the Finger Lakes!

6/10 一般般

Jean,Kirkville

家庭旅遊, 親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
不喜歡:整潔度
First time I have found dirty sheets in an IHG hotel! Blood on the pillow sheet and fitted sheet. The front desk was very apologetic and immediately offered a new room, which I declined as all of my children were already settled into the room. They gave me two sets of fresh linens to use. Nice hotel, great for kids, just needs better cleaning services. I will also say someone on our floor was smoking the refer inside. NY it is legal to smoke....just not inside....go outside people! Also the sink in the room did not have a faucet. I'm sure that will be fixed soon.
於 2024 年 2 月住了 1 晚
Holiday Inn Express Management 於 2024年3月4日回覆
Thank you very much for your feedback. We would like to start by apologizing for the cleanliness issue and we have discussed this with our housekeeping team to ensure that each guest has clean and comfortable room. We are so glad that our front desk staff was able to assist you promptly and get that issue taken care of. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 有夠讚

Tori

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was spectacular, the amount of space was wonderful. It was so clean and had extra towels. The water for the tub could of been a tad bit hotter or stayed warmer longer but over all, we want to do it again and are planning for next time!!!! We enjoyed our trip 😃
於 2024 年 2 月住了 1 晚
Holiday Inn Express Management 於 2024年3月11日回覆
Incredible! Thank you so much for your amazing feedback! We are thrilled to hear that you had an exceptional stay with us. We look look forward to seeing you on your next visit to the Finger Lakes!

4/10 不太好

Timothy

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 4 晚
Holiday Inn Express Management 於 2024年2月19日回覆
Thank you so much for taking the time to give us a score! We look forward to seeing you on our next visit to the Finger Lakes!

10/10 有夠讚

LissAnne

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The enjoyed swimming. They had a great time
於 2024 年 2 月住了 1 晚
Holiday Inn Express Management 於 2024年2月13日回覆
Thank you so much for your feedback and 5-star rating! We are thrilled to hear that you enjoyed our heated indoor swimming pool and had a great stay! We look forward to seeing you on your next excursion to the Finger Lakes!

8/10 不錯哦

Daniel

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Holiday Inn Express Management 於 2024年2月13日回覆
Thank you so much for taking the time to give us a rating regarding your recent stay! We look forward to seeing you again on your next visit to the Finger Lakes.

10/10 有夠讚

Dawn

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Holiday Inn Express Management 於 2024年2月9日回覆
Thank you so much for your perfect score! We are ecstatic to see that you enjoyed your visit with us. We look forward to seeing you on your next trip to the Finger Lakes!

10/10 有夠讚

Ian

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Holiday Inn Express Management 於 2024年2月5日回覆
Thank you so much for your perfect score! We are thrilled to see that you had an exceptional stay with us. We look forward to seeing you again on your next trip to the Finger Lakes!

10/10 有夠讚

Maylin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good stay for the price. Room was very clean, bed was comfy, breakfast was decent. Staff very friendly. No complaints at all with this place.
於 2024 年 1 月住了 1 晚
Holiday Inn Express Management 於 2024年1月29日回覆
Amazing! Thank you so much for your perfect review. We are absolutely thrilled to hear that you had an incredible stay with us. We look forward to seeing you again on a return visit!

6/10 一般般

Rhonda

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Usually it quite is what i like the most but this last time was a bit loud kids running up and down the hall way
於 2024 年 1 月住了 2 晚
Holiday Inn Express Management 於 2024年1月29日回覆
Thank you so much for your sharing your feedback. We understand how frustrating it can be to be disrupted by other guests, though we hope the rest of your stay was pleasant and comfortable. We hope to see you on a future visit to the Finger Lakes!

10/10 有夠讚

Melissa

於 2024 年 1 月住了 1 晚
Holiday Inn Express Management 於 2024年4月8日回覆
Thank you so much for your perfect score! We look forward to seeing you on your next visit to the Finger Lakes!

10/10 有夠讚

Leanna

商務旅客
於 2024 年 1 月住了 5 晚
Holiday Inn Express Management 於 2024年1月29日回覆
Thank you so much for your five star rating. We are delighted to see that you enjoyed your stay in the Finger Lakes with us. We hope to see you again!

10/10 有夠讚

Mark,Georgetown

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
ABSOLUTELY OUTSTANDING MANAGER AND ASSISTANT MNGR (Jackie and Jordan) ..had a car accident and other complications on a horrible weekend, car not repairable and in a desperation move stayed here and they bent over backwards to make it an amazing stay (upgraded to a jacuzzi suite for our bad backs and to ease the stress. Then further accomodation and help when we had many shifting issues. They were great, staff was outstanding friendly and exceptional, cleaning staff, front desk..just a joy to deal with all! Phenomenal service. These two really really need to be recognized for a very well run extremely nice hotel!! Bravo! PS we made it home safe and sound thank in part to your help!!
於 2024 年 1 月住了 1 晚
Holiday Inn Express Management 於 2024年1月15日回覆
Incredible! Thank you so much for your positive feedback. We also appreciate you mentioning a few of our staff members who helped make your stay an exceptional one. We are so glad that we were able to accommodate you and help make your stay memorable! We look forward to seeing you on your next excursion to the Finger Lakes region!

10/10 有夠讚

Latoya

於 2024 年 1 月住了 2 晚
Holiday Inn Express Management 於 2024年1月15日回覆
Thank you so much for your perfect score! We are thrilled to see that you had an amazing stay with us. We look forward to seeing you again on your next visit to the Finger Lakes!

8/10 不錯哦

Leo

於 2023 年 12 月住了 1 晚
Holiday Inn Express Management 於 2023年12月25日回覆
Thank you so much for your feedback! We look forward to seeing you on a return visit to the Finger Lakes!

10/10 有夠讚

Margaret

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Holiday Inn Express Management 於 2023年12月25日回覆
Thank you so much for your perfect rating! We are thrilled to see that you enjoyed your stay with us. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 有夠讚

Wendy

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel near Seneca Lake
We had a great time in Seneca Lake. Our hotel room was clean and tidy. The pool was cold so we didnt go in but we did use the hot tub. Breakfast was good and we enjoyed our stay!
於 2023 年 12 月住了 1 晚
Holiday Inn Express Management 於 2023年12月20日回覆
Terrific! Thank you so much for your incredible feedback! We are thrilled to hear that you had an exceptional stay with us and found your room to be clean. We appreciate your comments regarding our hot complimentary breakfast as well. Consisting of eggs, sausage, pancakes and more certainly offers a large variety for everyone's tastes. We look forward to seeing you on your next trip to the Finger Lakes!

10/10 有夠讚

Judith

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Not much to complain about here! The hotel was clean and quiet, a good mattress, lots of pillows and near a wonderful restaurant (Kindred Fare). Have been here before and will stay again.
於 2023 年 12 月住了 1 晚
Holiday Inn Express Management 於 2023年12月13日回覆
Incredible! Thank you so much for your feedback and 5-star rating! We are thrilled to hear that you found your room to be clean and comfortable. We look forward to seeing you again on your next trip to the Finger Lakes!

10/10 有夠讚

Pablo

喜歡:整潔度
於 2023 年 11 月住了 1 晚
Holiday Inn Express Management 於 2023年11月24日回覆
Thank you so much for your 5/5 rating! We are delighted to see you enjoyed your visit to the Finger Lakes with us. We hope to see you again!

10/10 有夠讚

ENGIN

於 2023 年 11 月住了 1 晚
Holiday Inn Express Management 於 2023年11月4日回覆
Thank you so much for your 10/10 rating! We are ecstatic to see that you enjoyed your visit with us. We cannot wait to see you at the Holiday Inn Express Geneva Finger Lakes once again!

10/10 有夠讚

Mary

喜歡:整潔度、員工素質和住宿環境和硬體
Super pleasant staff with attention to detail especially pool area.
於 2023 年 10 月住了 1 晚
Holiday Inn Express Management 於 2023年10月30日回覆
Thank you so much for your feedback and 5-star rating! We are so glad to hear that you enjoyed your stay with us. We also appreciate your comments regarding our staff and indoor pool. We look forward to seeing you again on your next visit to the Finger Lakes!

10/10 有夠讚

Aaron

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Holiday Inn Express Management 於 2023年11月4日回覆
Thank you so much for your perfect rating! We are thrilled you enjoyed your visit to the Finger Lakes with us. We can't wait to see you again!

8/10 不錯哦

Maria

喜歡:整潔度、員工素質和住宿環境和硬體
Very convenient location and friendly staff
於 2023 年 10 月住了 2 晚
Holiday Inn Express Management 於 2023年10月15日回覆
Wonderful! Thank you so much for your feedback. We are thrilled you found our team to be friendly and that our location was convenient for your travels. We hope to see you on your next visit to the Finger Lakes Region!

10/10 有夠讚

Pamela

喜歡:整潔度、員工素質和住宿環境和硬體
Great stay The parking was not great the second night due to a party? If this was for guests it’s one thing. If it wasn’t perhaps May want to consider how it affected those staying at the hotel.
於 2023 年 10 月住了 2 晚
Holiday Inn Express Management 於 2023年10月15日回覆
Thank you so much for your feedback! We are delighted to hear you had a great stay with us. We look forward to seeing you again!

6/10 一般般

Concetta

不喜歡:整潔度
Holiday Inn Express Management 於 2023年10月27日回覆
Thank you so much for your feedback! We hope that you had a pleasant stay with us. We hope to see you again and earn that perfect rating!

10/10 有夠讚

Lisa

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff polite and very helpful. Breakfast was the best I’ve ever had at a Holiday Inn Will def stay again!
於 2023 年 10 月住了 1 晚
holi 於 2023年10月13日回覆
Lisa,Thank you so much for your amazing feedback! We are delighted to hear that you had an exceptional stay with us. We look forward to seeing you on a return visit to the Holiday Inn Express Geneva Finger Lakes!

10/10 有夠讚

Aaron

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Holiday Inn Express Management 於 2023年10月7日回覆
Thank you so much for your perfect rating! We are thrilled to see that you enjoyed your recent visit with us. We look forward to seeing you again on your next excursion to the Finger Lakes!

10/10 有夠讚

Yigal

喜歡:整潔度、員工素質和住宿環境和硬體
A good opening
於 2023 年 10 月住了 1 晚
Holiday Inn Express Management 於 2023年10月4日回覆
Wonderful! Thank you so much for your perfect 5-star rating! We are delighted to find out that you enjoyed your stay with us. We are looking forward to seeing you again on your next visit to the Finger Lakes!

10/10 有夠讚

William

於 2023 年 8 月住了 4 晚
Holiday Inn Express Management 於 2023年9月21日回覆
Thank you so much for your perfect rating! We are delighted to see you had an outstanding stay with us. We can't wait to see you again at the Holiday Inn Express Geneva Finger Lakes!

8/10 不錯哦

gersham

喜歡:員工素質和住宿環境和硬體
Property could use an update with there carpeting in the rooms. Overall they run a good hotel and you will have a quite stay. Customer service is good although i questioned the $10 charge when you check in for incidentals.( refunded no charge on card). i would stay again. Breakfast daily was appreciated.
於 2023 年 9 月住了 2 晚
Holiday Inn Express Management 於 2023年9月21日回覆
Thank you so much for your feedback. We are happy to hear that you had an excellent stay with us. We love being able to offer complimentary hot breakfast to each of our guests and know that we can get your day started off on the right foot! We look forward to seeing you on a return visit to the Finger Lakes!

10/10 有夠讚

Barbara

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Holiday Inn Express Management 於 2023年9月19日回覆
Thank you so much for your perfect rating! We are ecstatic to see that you enjoyed your visit to the Holiday Inn Express Geneva Finger Lakes. We look forward to seeing you again!