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蓋爾斯堡凱藝飯店 - 近 34 號美國國道及 I-74的評分

2.5 out of 5
蓋爾斯堡凱藝飯店 - 近 34 號美國國道及 I-74
907 W Carl Sandburg Dr, Galesburg, IL

評論

7.0

不錯哦

10 分，有夠讚；332 則評論中有 74 則" "
8 分，不錯哦；332 則評論中有 109 則" "
6 分，一般般；332 則評論中有 69 則" "
4 分，不太好；332 則評論中有 45 則" "
2 分，很糟糕；332 則評論中有 35 則" "

7.0/10

整潔度

7.6/10

員工素質

6.8/10

設施服務

6.8/10

住宿環境和硬體

7.0/10

環保程度

評論

10/10 有夠讚

Max

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Shamika

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was nice
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Shamika

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was ok
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Jamar

商務旅客
喜歡：設施服務和住宿環境和硬體
Great place to stay! Very accommodating
於 2024 年 1 月住了 1 晚

10/10 有夠讚

J

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 4 晚

2/10 很糟糕

Glenn

不喜歡：員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

4/10 不太好

Shamika

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was ok but not worth coming back too
於 2023 年 12 月住了 2 晚

6/10 一般般

Francis

不喜歡：員工素質
As always it takes foreer to check in. And when I finally got my key and went to my room the tv was on and the beds unmade.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Dustin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super polite staff; gentleman at breakfast gave us fresh omelets and sausage and bacon. Always went out of his way for the customers.
於 2023 年 11 月住了 2 晚

2/10 很糟糕

anthony

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bad stay
The drain in bathroom did not drain . There was people tuning up and down the room above us all night the first night. The neighborhood had a dog in the room that was crying all day we ended up staying at a friends the second night and also the 3 rd night.
於 2023 年 10 月住了 3 晚

8/10 不錯哦

John

喜歡：員工素質和住宿環境和硬體
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Mike

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

2/10 很糟糕

David，Belleville

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is the most nasty disgusting hotel I ever stayed in would never recommend smells like a wet dog when you walk in
於 2023 年 9 月住了 9 晚

6/10 一般般

Teresa

於 2023 年 9 月住了 2 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Love the location, quiet, helpful staff
於 2023 年 9 月住了 1 晚

4/10 不太好

gloria

不喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Bridget M

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff at front desk was very friendly. Room was spacious and very clean. I would stay here again!
於 2023 年 8 月住了 2 晚

8/10 不錯哦

Douglas

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚

4/10 不太好

Robert

喜歡：整潔度
I reserved a double queen room but was given a single queen (the second bed had been removed) which was not a huge inconvenience because I was travelling alone. My biggest concern was that the room smelled terribly. It smelled of stale cigarette smoke and a sort of mildew kind of odor. I ended up going to the store a couple blocks away and buying a can of air freshener AND a plug-in just to make the room odor tolerable.
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Reginald

於 2023 年 7 月住了 1 晚

8/10 不錯哦

Riel

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Lovéd the mini waffles!
於 2023 年 7 月住了 2 晚

8/10 不錯哦

Wes

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質和住宿環境和硬體
They had people hanging around outside in white vans. They used very bad language to my wife. She was really upset. Need to get rid of lorting. They are black. Races
於 2023 年 6 月住了 2 晚

8/10 不錯哦

Steve

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very clean
於 2023 年 6 月住了 1 晚

2/10 很糟糕

miranda

情侶出遊, 寵物同遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
we got a room for us and our dogs one bed had dried blood and pee on the blanket
Kinjal Modhera 於 2023年1月16日回覆
Thank you for taking the time to complete an online survey. After check in we did a courtesy call to make sure everything was ok. You and your guest said the room was awesome. You stayed with us for two nights. The next day we also had a conversation with you about the room service and you were very satisfied. At the time of check out when your credit card was overused and was declining for the pet charges there you guys started having issues to make arrangements of the payment. We still took it very professionally and did 3 courtesy calls and still you were not taking the responsibility to pay for it. We called you at 10:30am and said that if you don't take care of the payment before checking out then we have to file a complaint. Then two unknown persons came in to take care of it and was very rude with the front desk. Still after all your guests rudely behavior at desk and cursing the employee, sorry for inconvenience

10/10 有夠讚

Max

於 2022 年 12 月住了 1 晚

2/10 很糟糕

James

商務旅客
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
I had to wait over 30 minutes to check in because the employee here was not here, and I called multiple times!
於 2022 年 11 月住了 1 晚
Kinjal Modhera 於 2022年11月18日回覆
I am so sorry James to hear about the situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

2/10 很糟糕

Sharlie

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very bad experience.
The staff was rude. Requested handicapped room and did not get one. They did not have one with double beds and they did not let pets stay in handicapped room if they had one. Mold in bathroom and room where beds were. Cigarette burns on tub, exposed wires on smoke detector. Will never stay in one again. Would have left but no other rooms in town with double beds and would have been charged even with all the issues.
Mold
Mold
Exposed wires
Mold
於 2022 年 11 月住了 1 晚
Kinjal Modhera 於 2022年11月18日回覆
Hi Sharlie,I am so sorry to hear about the difficulties that you experienced regarding our staff and housekeeping standards, I understand how this can be very frustrating.It is through feedback like yours that we are able to quickly address staff, housekeeping and maintenance issues.We hope you'll come back to see how we've grown through feedback like yours.

8/10 不錯哦

John

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Have stayed here several times and it has always been clean and the staff accommodating. It is an older building however it has been pretty well maintained. My only negatives: desk was wobbly (loose legs), the desk chair felt weak, and the side chair was low back and very uncomfortable.
於 2022 年 10 月住了 3 晚
Kinjal Modhera 於 2022年11月18日回覆
Dear John,Your voice is very important to us. We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff and providing us insights regarding our room. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.We hope to see you again in the future. Thank you for your valuable business.

6/10 一般般

Susan

家庭旅遊
喜歡：整潔度和客房舒適度
Needs updating
Nicely decorated but needs updating. Whoever repaired the caulk didn't know what they were doing. Room wasn't cleaned while we were out for 9 hours but at least they replaced the missing coffee maker. Breakfast was good with ample choice. Excellent location.
於 2022 年 10 月住了 2 晚

8/10 不錯哦

Cindy

商務旅客, 團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
easy to get to. Close to where I wanted to go.
於 2022 年 8 月住了 2 晚

4/10 不太好

Clarence

家庭旅遊
喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
The TV did not work nor did the telephone. Went to front desk and was told they would come up to remedy the problem. No one showed up. The floor lamp also did not work.
於 2022 年 8 月住了 1 晚

4/10 不太好

Michelle

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
room was not patron ready. all electronics were unplugged. telephone was disassembled. television had to be reset. toilet paper was on the sink counter. no cups or coffee pot. no wash rags. beds were clean though.
於 2022 年 8 月住了 1 晚

8/10 不錯哦

Judith

家庭旅遊
喜歡：整潔度、員工素質和設施服務
We would stay here again
於 2022 年 8 月住了 1 晚

6/10 一般般

Debbie

商務旅客
喜歡：員工素質
於 2022 年 7 月住了 3 晚

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚

8/10 不錯哦

Karen

喜歡：整潔度、員工素質和住宿環境和硬體
We encountered a few issues with our room (no shower curtain or wash clothes, no TP) and we brought this to the attention of the night desk clerk. He was deeply apologetic and immediately moved us to a new and more expensive room. The new room was clean and ready for our stay. So - the property is pretty good but the employees I encountered were Top Notch!
於 2022 年 7 月住了 1 晚

2/10 很糟糕

Debra

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚

4/10 不太好

Robert

不喜歡：整潔度、住宿環境和硬體和客房舒適度
The best I can say is it was BAD
於 2022 年 6 月住了 1 晚

8/10 不錯哦

Bobby

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚

4/10 不太好

Sally

團體旅遊
不喜歡：設施服務和住宿環境和硬體
The bathroom door did not latch. Things looked worn. The breakfast had no beverages except water and everything else was prepackaged. No fresh fruit either.
於 2022 年 5 月住了 1 晚

10/10 有夠讚

Debbie

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Service
The staff and owners were very helpful. Will definitely stay again if passing though town on business again.
於 2022 年 5 月住了 1 晚

6/10 一般般

Dennis

團體旅遊
喜歡：整潔度和住宿環境和硬體
Nice hotel on inside of lobby and outside bed were a little bit wore out and sagging in the middle i was there for 4 days and never had housekeeping had doors slamming shut all hours of the night made it hard to sleep especially night before a 10 hour drive the next day
於 2022 年 4 月住了 4 晚

8/10 不錯哦

Kevin

喜歡：員工素質和客房舒適度
不喜歡：整潔度和住宿環境和硬體
於 2022 年 3 月住了 1 晚

10/10 有夠讚

Marsha

於 2022 年 2 月住了 1 晚

10/10 有夠讚

Windel

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good night's sleep
Very friendly desk clerk. Even helped my wife with the door as she had her hands full. Older facility, but they are in the process of doing some upgrades. Breakfast was just bagels, fruit, yogurt or cold cereal. Very comfortable bed.
於 2022 年 1 月住了 1 晚

10/10 有夠讚

Kenneth

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check is was quick and very friendly.
於 2022 年 1 月住了 1 晚

8/10 不錯哦

Tami

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Good
於 2022 年 1 月住了 1 晚

2/10 很糟糕

chen

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Horrible stay experience!! I stayed 2 nights there. Upstairs was walking in the room in 3am. The ceiling and floor was shaking and loud. Couldn’t sleep. Talk to hotel first night, they didn’t do anything about it. Second night they won’t give us a different room and lied to us saying they don’t have any available room. Me and my wife only got 3 hours sleep and have to go to meetings in Galesburg. Just stay away from this hotel , something wrong with this hotels structure.
於 2022 年 1 月住了 1 晚

10/10 有夠讚

Kenneth

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 1 晚

10/10 有夠讚

Sharlene

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel and clean but could be cleaner if they want to attract more customers
於 2021 年 11 月住了 1 晚