Dear PO-YUN ,Thank you for choosing to stay with us and for sharing your insights about your experience at Fenix Furano. We are absolutely thrilled to read the positive review you left about our service and staff. Our staff takes immense pride in ensuring every aspect of your visit is exceptional, and your words motivate us to continue exceeding expectations. We believe in delivering not just a service, but an experience, and your feedback reinforces that we are on the right track. Again, thank you for choosing to stay with us and we can't wait to welcome you back here at Fenix Furano for another outstanding encounter with our fantastic team!

Dear Wai Yip, Greetings from Fenix Furano! Thank you very much for leaving us a high rating! We loved having you at Fenix Furano and hope to see you again.

Dear Wing Kei,Thank you for sharing your thoughts on your recent stay at Fenix Furano. We're delighted to hear that you found our location convenient.Thank you again and we hope to welcome you back in the future for another enjoyable visit.

Dear Valued Guest,Greetings from Fenix Furano!Thank you very much for leaving us a high rating! We loved having you at Fenix Furano and hope to see you again.

Dear Siu Shing, Thank you for taking the time to share your experience at Fenix Furano! Your feedback is extremely valuable to us as we strive to maintain an excellent guest experience. It is our utmost commitment to provide you with the best and continue to work hard to ensure that your expectations are beyond met. Please accept our sincerest apologies for the experience that you have encountered. Rest assured these are taken into account to ensure we provide the best service to our guests. We hope you will allow us another opportunity to serve you again.

Dear Yuk Fung,Greetings from Fenix Furano!Thank you very much for leaving us a high rating! We loved having you at Fenix Furano and hope to see you again.

Dear Valued guest,Greetings from Fenix Furano!Thank you very much for leaving us a high rating! We loved having you at Fenix Furano and hope to see you again.

Dear Hung-Sheng,Greetings from Fenix Furano!Thank you very much for leaving us a high rating! We loved having you at Fenix Furano and hope to see you again.

We apologize for the inconvenience. We will take your valuable feedback into consideration and make improvements.

Dear Carole,Thank you for staying with us at Fenix Furano as part of your travel plans this year. We are sorry for the lack of thoroughness by our housekeeping team and deeply apologise on our team's behalf that this happened during your stay. Our team take pride in making sure that our guest stay is a wonderful one and we regret to hear that we are short of doing so. We have taken your feedback and will work on improving the quality of services that our team provide and we look forward to your next stay with us at Fenix Furano!

Dear Ruth Frances,Thank you for sharing your insights about your recent stay at Fenix Furano. It's wonderful to know that our location added value to your visit, and our facilities and amenities contributed to a pleasant stay at Fenix Furano. Our team works diligently to provide a comfortable and memorable environment for our guests, and we are thrilled that we met your expectations. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again!

Dear Bob,Thank you so much for taking the time to share your positive experience at Fenix Furano. We are delighted to hear that you had a wonderful stay with us.We look forward to welcoming you back to Fenix Furano in the future. Once again, thank you for choosing Fenix Furano for your stay, and we can't wait to have the pleasure of serving you again.

Dear Mark, Thank you for choosing to stay at Fenix Furano.We greatly appreciate your detailed review, despite your busy schedule. We apologize for any inconvenience caused by the restaurant's closure. We will work on improvements based on your feedback and look forward to welcoming you again in the future.

Dear Tieyang,Thank you for sharing your recent experience at Fenix Furano. We appreciate your feedback as it helps us improve our services and provide the best possible experience for our guests.We're genuinely sorry to learn that your stay with us did not meet your expectations. Your comfort and satisfaction are paramount to us, and we take your concerns seriously.Thank you for choosing Fenix Furano, and we look forward to the possibility of serving you better in the future.

Dear Siu Shing, Greetings from Fenix Furano! Thank you very much for leaving us a high rating! We loved having you at Fenix Furano and hope to see you again.

Dear In Sook,Greetings from Fenix Furano!Thank you very much for leaving us a high rating! We loved having you at Fenix Furano and hope to see you again.

Dear JinHo,Greetings from Fenix Furano!Thank you very much for leaving us a high rating! We loved having you at Fenix Furano and hope to see you again.

MIE様　この度はFenix Furanoにご宿泊いただきありがとうございました。せっかくのご旅行にもかかわらず、満足のいくサービスが提供出来ず誠に申し訳ございませんでした。　いただいた貴重なご意見を基にサービスの向上とスタッフの教育に努めて参りますので、またのお越しを心よりお待ち申し上げております。