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凱隆飯店的評分

2.5 out of 5
凱隆飯店
3836 East Mulberry Street, Building B, Fort Collins, CO

評論

5.2
10 分，有夠讚；711 則評論中有 79 則" "
8 分，不錯哦；711 則評論中有 120 則" "
6 分，一般般；711 則評論中有 124 則" "
4 分，不太好；711 則評論中有 151 則" "
2 分，很糟糕；711 則評論中有 237 則" "

5.2/10

整潔度

6.4/10

員工素質

4.8/10

設施服務

4.6/10

住宿環境和硬體

4.6/10

環保程度

評論

10/10 有夠讚

Tian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 6 晚
Heather 於 2019年8月8日回覆
Thanks for your feedback

2/10 很糟糕

michael

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
abandoned cars in parking lot. No one at front desk to check in. Left immediately without even checking in.
General Manager 於 2024年2月16日回覆
I would like to apologize that there was no one available at the desk when you came to check in. Often times we have had to leave the desk in order to assist another guest. Thank you for taking the time to let us know how we are doing. We will look into the issues you reported. We hope that you will try us again in the future.

4/10 不太好

Lyndi

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The front desk attendant was great! The property not so much. It has only ONE of the amenities it claims to have and that's the pool. Everything else it lists is a lie. No hot tub, no on site restaurant, no on site bar, no continental breakfast. The room was in pretty poor condition and had paper thin walls.
於 2023 年 10 月住了 1 晚
Felicia Romero 於 2023年11月24日回覆
We are sorry that we did not meet your expectations.

4/10 不太好

真實旅客

團體旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Nice people, horrible room.
Reserved a double queen and got a room with one king. Room 200 had scratched up furniture that was out of place. Shower didn't work. TV didn't get a signal. Room itself was in bad shape with missing baseboards and scuffed counters. The place really needs updating. People at the reservation desk were working hard trying to keep everything straight on a really busy night but they were friendly.
於 2023 年 10 月住了 1 晚

2/10 很糟糕

Reisa

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Called me and left voicemail at 10pm saying overbooked, dont come. Didn’t get message, checked into room with bag of trash and breathing tube on dresser, crap in toilet and crusty something on sheets. Couldn’t move me had no other rooms. Went to check out and ensure i wasn’t charged in morning, no one at front desk. Calked no one answered. Went back 30 minutes later, 10 people in line, still no one there. Expedia called, no answer, guaranteed me a refund.
於 2023 年 10 月住了 2 晚

4/10 不太好

Matthew

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Great Staff, Poor Room
It was not a clean room. Flies in the room from the open threshold form the door that I blocked with a towel. There were no towels available the next day. I killed a roach. Trash under the bed. The bed was broken. Nice staff, but just a poor room.
於 2023 年 10 月住了 2 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度
Very clean room. Staff was overwhelmed with parent’s weekend for the school. Took over an hour to check in.
於 2023 年 10 月住了 1 晚

4/10 不太好

Walter

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
could not check in until 4:05 P.M.,being cleaned
於 2023 年 10 月住了 1 晚

4/10 不太好

Kevin，Northbrook

不喜歡：整潔度和住宿環境和硬體
Place was filthy , first room smelled of cigarettes had to move. Checking in they said they didn’t have a room. When I checked into my room I took a king instead of two queens which I wanted. I came back to switch since it smelled and they said no. I said I want a full refund now I will get another hotel and they found me a room. This place is filthy and by far the worst hotel I’ve stayed in the last 12 years visiting my three college kids .
於 2023 年 10 月住了 2 晚

2/10 很糟糕

Shauna

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property is horribly outdated, dirty, even had cobwebs in the corner of the door. The grossest hotel I have ever stayed in. When we arrived, the front desk told us they were overbooked, and they didn’t know when the clean room would be ready.
於 2023 年 10 月住了 1 晚

4/10 不太好

Catherine

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The room was dirty. I closed the bathroom door to find rusty screws and a pile of sand behind it. There was a gaping hole in the bathroom wall where a vent cover was missing. The photos in the listing must be 10 years old or more. The entire building is run-down. Way overpriced for $200/ night.
於 2023 年 10 月住了 2 晚

2/10 很糟糕

Kassandra

情侶出遊
不喜歡：住宿環境和硬體
Everything was run down and falling apart. 0 out of 10. Bathroom light wouldn’t work. 1 lamp didn’t work so a floor lamp was brought in. 2 inch gap between outside door and floor. Windows above the door was boarded. Curtains didn’t close all the way. Hold off all kinds in bedding and curtains.
於 2023 年 10 月住了 2 晚

2/10 很糟糕

Kathryn

於 2023 年 10 月住了 2 晚
Felicia 於 2023年11月24日回覆
We are sorry that we did not meet your expectations.

4/10 不太好

Daniel

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Girl at front desk was awesome. Place need a facelift. Advertised free breakfast but everything was closed. Sign outside still says free breakfast. Not cool... It was ok but probably won't be back
於 2023 年 8 月住了 4 晚

8/10 不錯哦

Helen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 6 晚

2/10 很糟糕

Brent

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible refund please
They refused to send housekeepers to are rooms and they seemed to never have towels so my family didn’t get to shower for the few days we were stuck there
於 2023 年 9 月住了 2 晚

4/10 不太好

Kristine

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Dirty
It was filthy and the advertised free breakfast was non existent.
於 2023 年 8 月住了 1 晚
Felicia Romero 於 2023年9月18日回覆
Thank you for your feedback we are working diligently to address your concerns.

4/10 不太好

Spenser

商務旅客, 家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Hotel itself seems pretty dated, parking lot could use more lighting as parking our truck was really sketchy, bathroom ceiling was covered in mold.
於 2023 年 9 月住了 1 晚
Felicia Romero 於 2023年9月18日回覆
Thank you for your feedback we are currently looking into bathroom conditions in the guest bathrooms.

10/10 有夠讚

gary，Houston

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Felicia Romero 於 2023年9月18日回覆
Thank you for your feedback

2/10 很糟糕

Nicholas

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Worst hotels.com experience. This hotel is trash!!
We checked in and should have known tobturn around. Their were 2 other guest checking out. Due to the conditions. Our room looked like some one was already in it. Tryd to get different room but nothing els available i was told. We tryd to tuff it out but just befor 6am we were awoke by bugs in bed. So we gotbout of there. Had dirty towles wet washcloths broken tub hot tub was broke and no free breakfast as advertised. We still have not received our money back from hotels.com. stay away from this place and do not use hotels.com for reservation there customer service is garbage. Give us our money back!
於 2023 年 8 月住了 4 晚
Felicia Romero 於 2023年9月18日回覆
Nicholas, Please contact a member of management directly to discuss your concerns.

2/10 很糟糕

Carlene

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Do not stay here. We checked in and had to change rooms because the room they put us in was not clean. There was a note on the door saying "crappy week, my fault". I know it's hard to find good help these days but WOW. The second room was a little better but not by much. The motel is run down, garbage everywhere, carpet seems to be the original when they opened. Dirty, dirty place!
於 2023 年 8 月住了 1 晚
Felicia Romero 於 2023年9月18日回覆
Please contact a member of management regarding your concerns.

4/10 不太好

Nate

親子旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Entrance doors to hotel do not lock. Crackheads running all over. People smoking in non smoking rooms and coming though vents. I would consider this a trap house more than a hotel. Not family friendly.
於 2023 年 8 月住了 2 晚
Felicia Romero 於 2023年9月18日回覆
Thank you for your feedback, We are undergoing some updates on our property and would like for you give us another chance in the future.

4/10 不太好

Sonia

於 2023 年 8 月住了 1 晚

2/10 很糟糕

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
Will never go back!
Will never stay there again. The do not have breakfast like they advertise. People were drinking late into the night in front of our room.. they left a huge door ding in my car. Couldn’t sleep due to them slamming doors all night and running up and down the sidewalk.. pool was nice, but the people hanging around were arguing and appeared to be on drugs. It felt extremely unsafe, the door and most of the room were falling apart.. when we checked out the next morning the parking lot was full of sheriffs deputies and a K-9 unit!
於 2023 年 8 月住了 1 晚
Julian GM 於 2023年8月21日回覆
I do apologize for the disturbances.and problems you may have experienced with your room. Rest assured my staff and i are looking into those issues.

2/10 很糟糕

Steven

不喜歡：整潔度和住宿環境和硬體
So disappointed that I didn’t even stay.
於 2023 年 8 月住了 2 晚
Julian GM 於 2023年8月21日回覆
We do apologize for your dissatisfaction. Please reach out to me should you you have any questions or concerns.

4/10 不太好

Marianne

不喜歡：設施服務和住宿環境和硬體
Was disappointed with the room. Very hard to stay there.
於 2023 年 8 月住了 2 晚
Julian GM 於 2023年8月21日回覆
I do apologize for your concerns you had with your stay. Please reach out to the hotel should you have any questions

2/10 很糟糕

Josafat

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Beware!!
This property is very aged. It doesn’t help when several people in the parking lot where working on there cars. Other’s hanging out in front of their unit smoking ( don’t know what) with pets. All rooms have this pixie glass front wall next to entry door. Don’t feel safe at all. Center/pool area has this massive patio cover over the pool area. Which is the only cool thing about property. As soon as you get to counter. There’s color printed signs taped to counter averting that complementary breakfast is no longer served. The owner needs to update all apps to this change. For myself, this was the one factor that swayed me to give this Hotel a chance. Also, indicating when the hotel was remodeled. Because halls stunk, carpets are dirty and bathroom’s moldy. Bathroom tiles look replaced incorrectly and stains/patches on ceilings. Clarion is a big chain and should inspect properties that carry there name. Maybe assist owners with remodel’s.
於 2023 年 8 月住了 2 晚
Julian GM 於 2023年8月16日回覆
Thank you for your review. We do apologize for any inconvenience and short comings you may have had with our property. Rest assured we are continuing to work on those concerns. Thank you! GM

2/10 很糟糕

Lubna

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
The rooms are dirty and it has a moldy smell, specially the carpet, the room is not maintained at all, the parking garage flooded because it rained and my car had to be cleaned professionally, I paid $100 for this, the front desk staff I first met told me when I went to check in that the computer is down so I need to go find another hotel, of course with an attitude, although I paid online and can't get refunded. However, the other staff I met later were very friendly.
於 2023 年 8 月住了 1 晚
Julian GM 於 2023年8月21日回覆
I do apologize for your experience. Rest assured I am looking into this issue with the front desk.

2/10 很糟糕

Lubna

於 2023 年 7 月住了 5 晚

6/10 一般般

Monica

O hotel não possui café da manhã, apesar de informar no site que o breakfast está incluso na diária!
於 2023 年 8 月住了 1 晚
Julian GM 於 2023年8月21日回覆
We do apologize that we were not able to provide breakfast for you during our renovation. I hope the front desk was able to recommend an alternative breakfast route. So sorry for your inconvenience.

2/10 很糟糕

Marcella

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Never again
This was my worst hotel experience so far. The laundry facilities were not working, the continental breakfast was not served due to remodeling, and spa was not working. When asked, no discount was offered. The room had no hangers, no iron, mold and bubbling paint on the walls. We found a random bug and spider.
於 2023 年 6 月住了 6 晚
Julian GM 於 2023年8月21日回覆
I am so sorry for the issues you had with your room. Rest assured this is not the kind of service we wish to provide to our guest. I am looking into why this may have been overlooked. Should you have any questions, please feel free to contact me.

2/10 很糟糕

Megan

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Julian GM 於 2023年8月21日回覆
Please reach out to the hotel should you have any questions or concerns. thank you!

8/10 不錯哦

Tim

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Ahhhh I don’t know where to start but this building needs leveling! Holes in walls , cracked bathtub, outside walkway to room had large chunks of concrete loose and left in the path and just a filthy S&$@hole with homeless living in the hotel as well as the parking lots!
於 2023 年 7 月住了 1 晚
Julian GM 於 2023年8月21日回覆
We do apologize for the experience you had at our property. I do assure these problems are being reviewed.

4/10 不太好

Stephanie

親子旅遊
不喜歡：設施服務
The floors were always dirty. The room needs maintenance! The ground around the pool was not very clean and cracked tile that can scratch someone around the little kids pool. No breakfast even though it is advertised! The lady at the front desk said they just stopped it recently for whatever reason. I will not be staying here again. The only good thing is my kids enjoyed swimming.
於 2023 年 7 月住了 3 晚
Julian GM 於 2023年8月21日回覆
We do apologize for you stay and the problems and or concerns you may have had. Rest assured we are looking into your concerns

2/10 很糟糕

Sonia

情侶出遊, 商務旅客
不喜歡：員工素質和住宿環境和硬體
No body give me an answer why my lagged was in the office when I left it on the room. And my I’d was under the door. I left the room for one hour and someone I guess broke into the room and took it. I ask to see the cameras and they said the manager wasn’t there and she didn’t had access to that. Water was super hot no cold or at list warm water it was boiling hot. Manager never call me to give me any answer or explanation to at least apologize. It was just the worst experience ever.
於 2023 年 7 月住了 1 晚
Julian GM 於 2023年8月21日回覆
I do apologize for the problem you had with your stay. Should you have any questions or concerns, please reach out to the hotel.

2/10 很糟糕

Alec

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Julian GM 於 2023年8月21日回覆
Please reach out to our hotel should you have any questions or concerns..

2/10 很糟糕

Spencer

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
For 165$ a night wow! This hotel needs to be condemned. The place is very dilapidated and should be torn down. Right off the interstate of course. Other properties around it are fairly updated. We should have known better than to stay when the local county Sheriff’s office had a visible presence through out the evening. Come on Clarion you should be ashamed of this property. Whew!!!
於 2023 年 7 月住了 1 晚
Julian GM 於 2023年8月21日回覆
I am so sorry to hear that you did not have a great stay. Please rest assured that we are looking at any issues you may have had.

6/10 一般般

Doreen

商務旅客
I found myself walking up a back area that if it had been dark would have felt very unsafe for a single woman alone.
於 2023 年 7 月住了 1 晚
Julian GM 於 2023年8月21日回覆
I do apologize for the problem you may have had during your stay. I will look into making sure our lighting is fixed.

2/10 很糟糕

Rajinder

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 4 晚
Julian GM 於 2023年8月21日回覆
Please reach out to the hotel should you have any questions or concerns.

2/10 很糟糕

Karen

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 4 晚
Julian GM 於 2023年8月21日回覆
Please reach out to the hotel should you have any questions or concerns.

10/10 有夠讚

Chrystina

寵物同遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff was phenomenal!!!! They made a stressful situation so easy and managed our concerns with urgency and empathy!!!! We worked together to make everything work out! It was a great stay!
於 2023 年 7 月住了 1 晚
Julian GM 於 2023年8月21日回覆
Thank you for your review. We do appreciate your positive feedback. My staff and I do our very best to make every guests stay as quick and easy as possible

6/10 一般般

Warren H

喜歡：員工素質
I have stayed here many times before. I was very disappointed to find that they no longer serve breakfast even though the website says it does. They need to change that. I always loved the breakfast there.
於 2023 年 6 月住了 1 晚
Julian GM 於 2023年8月21日回覆
We do apologize for the breakfast being discontinued during our renovation. However, I do hope that the front desk staff was able to provide you with an alternative breakfast in the area.

2/10 很糟糕

Scott

商務旅客
不喜歡：整潔度和住宿環境和硬體
This hotel seems to be on it's last leg before closing down. My room smelled strongly of smoke, AC did not work and was just in bad shape all around. The bed was clean and comfortable at least. They apparently stopped the breakfast service just a week before. Pretty awful stay.
於 2023 年 6 月住了 1 晚
Julian GM 於 2023年8月21日回覆
We do apologize for the problems you may have had with your stay. Please rest assured that we are looking into any issues

10/10 有夠讚

Kathe

喜歡：整潔度、員工素質和住宿環境和硬體
All is fine
於 2023 年 6 月住了 1 晚
Julian GM 於 2023年8月21日回覆
Thank you for your review. We do appreciate your positive rating.

2/10 很糟糕

Mindy

不喜歡：整潔度和住宿環境和硬體
Julian GM 於 2023年8月21日回覆
Please feel free to reach out to the hotel should you have any questions or concerns.

2/10 很糟糕

Mike，Craig

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
The room didn’t creep me out dirty but definitely run down. I think there were long term renters. Breakfast minimal. Property run down. Don’t stay here.
於 2023 年 6 月住了 1 晚

2/10 很糟糕

Sharie

團體旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Gross
The room was dirty. Kleenexes on the floor in the bathroom. Crumbs on the carpet. Stuff behind the TV. The TV cord was broken so the TV didn’t work. The room smelled like dirty Las Vegas smoke and liquor. Gross!! We booked a king and when we got there, they didn’t have any so gave us a double bed. Spend 30 more and stay where it’s better.
於 2023 年 5 月住了 1 晚

2/10 很糟糕

Amanda

不喜歡：整潔度和住宿環境和硬體
Not a great experience
This stay was one of many on a longer road trip itinerary. First, we didn’t get the room type we booked and the front desk was quick to blame hotels.com. The neighborhood seemed a bit sketchy. The back door that was right around the corner from our room was broken so anyone could walk-in to the hotel. The room was falling apart, it was not as cleanly as we’d like and the floor was pretty damp. It’s clear that the property is in need of some updating.
於 2023 年 5 月住了 1 晚

2/10 很糟糕

suhair

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
I am surprised the Department of Health did not shut down this hotel . It was very dirty, I was placed in a room where dirty towels where left on the floor behind the door and it smelled awful. Then I changed to a different room, giving them the benefit of the doubt , maybe understaffed , there was bed bugs on the mattress. I ended up checking out at 1:30 am with my kids . It is sad to see how our service industry has become .
於 2023 年 5 月住了 3 晚

2/10 很糟糕

Frank

不喜歡：整潔度、員工素質和住宿環境和硬體
Has become very dodgy, Don't book your wife and family here. Free hot breakfast consists of waffles only.
於 2023 年 5 月住了 2 晚