Dear Guest, let me thank you for taking the time to share your comments concerning your stay in my Hotel. I am glad you enjoyed the central location of the Hotel. On the contrary I am sorry you did not appreciate the modern design of our bathrooms. In the hope to welcome you back soon to Florence, I remain Yours Faithfully, Lucia Padovan - General Manager

Dear Guest, let me thank you for taking the time to share your feedback following your stay in my Hotel. I read your kind words of appreciation with great pleasure. Being your satisfaction our priority, I will share your comments with all my team as I am sure it will serve as an encouragement to keep up our efforts ensuring the service we provide always meets the expectations of our Guests. In the hope to welcome you back soon to Florence, I remain Yours Faithfully, Lucia Padovan - General Manager

Dear Guest, let me thank you for taking the time to share your positive evaluation concerning your stay in my Hotel. Your satisfaction is the best compensation to all my team and that is why I will have the pleasure to share your feedback with all of them. I am sure it will serve as an encouragement to keep up the efforts ensuring the service we provide always meets the expectations of our Guests. In the hope to welcome you back soon to our Hotel, I remain Yours Sincerely Lucia Padovan - General Manager

Dear Guest, let me thank you for taking the time to share your evalutation following your stay in our Hotel. Your satisfaction is the best reward for all of us. I will share your feedback with my team as I am sure that it will serve as an encouragement to keep up our efforts, ensuring the service we provide always meets the expectations of our Guests. In the hope to welcome you to our Hotel, I remain Yours Sincerely, Lucia Padovan - General Manager

Dear Guest, let me thank you for taking the time to share your comments after your stay in my hotel. Your satisfaction is the best reward for all my team and I will share your feedback with all of them as I am sure that this will serve as an encougament. Concerning the breakfast offer of our Hotel, please consider that all the products such as vegetables, fruit, cakes, patisserie, cheeses, salame and gluten free products are referenced within a selection of high level suppliers, in order to offer our Guests the best and large choice of food. I'm sorry you did not enjoy it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Padovan – General Manager

Dear Guest, first of all let me thank you for taking the time to share your feedback after your stay in our Hotel. My team and I are really grateful for your appreciation, which encourages us to keep up our efforts, ensuring the service we provide always meets the expectations of our Guests. Looking forward to welcoming you again to our hotel I remain, Yours Sincerely, Lucia Padovan – General Manager

Dear Guest, Thank you for your comments, it was a pleasure having received them. In the spirit of our hotel objectives, which make initiative and quality of the service a priority, you have confirmed that we have chosen the right path. Your satisfaction is our best compensation. It encourages us to pursue our efforts and makes us proud to have welcomed you. Please keep writing to us. Your assessments are essential and will allow us to improve continually our service. Looking forward to welcoming you again in our hotel I remain, Yours faithfully Lucia Padovan - General Manager

Dear Guest, I would like to thank you very much for taking the time to write your wonderful review, and indeed for choosing to stay with us on your recent trip to Florence. I am very happy to read that you enjoyed your stay. I sincerely hope that I will have the pleasure of welcoming you back to Mercure Firenze Centro again in the future. Kind regards, Lucia Padovan General Manager Mercure Firenze Centro