Beautiful environment, clean and tidy, and friendly staff, will come again.
JIE NAN
於 2023 年 7 月住了 2 晚
Mae 於 2023年8月21日回覆
Thank you for your kind words! We're thrilled to hear that you enjoyed our beautiful and clean environment, as well as our friendly staff. Creating a welcoming and pleasant atmosphere for our guests is always a top priority for us. We look forward to welcoming you back again in the future.
10/10 有夠讚
Amanda
2024年5月28日
喜歡:整潔度、員工素質和住宿環境和硬體
the place was very organized and clean & loved the scenery
Amanda
於 2024 年 5 月住了 1 晚
Pala Mesa Resort 於 2024年5月28日回覆
Thank you Amanda for the great review. We cant wait for your return to our beautiful property!
10/10 有夠讚
Janice
團體旅遊
2024年5月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms appear to have been very recently updated. Very nice rooms.
Janice
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月27日回覆
Hello Janice, Thank you for the positive review and feedback. We look forward to welcoming you back soon.
10/10 有夠讚
Denise
家庭旅遊
2024年5月26日
喜歡:整潔度、員工素質和住宿環境和硬體
The room was newly remodeled and spacious. The staff was extremely friendly & kind. The location is a little isolated from anything but perfect for our needs for the night. I would stay again if needed.
Denise
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月26日回覆
Hello Denise, thank you for staying with us and for your kind words. We are pleased that you enjoyed your stay and look forward to welcominng you again in the future. Safe travels!
10/10 有夠讚
Tiana
家庭旅遊, 親子旅遊
2024年5月23日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely beautiful! The rooms were very clean and quiet!
Tiana
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月24日回覆
Hello Tiana, thank you so much for your kind words! We're delighted to hear that you found our rooms to be clean and quiet. We strive to provide a comfortable and peaceful environment for all our guests. We hope to welcome you back again in the future!
8/10 不錯哦
Diane,Fallbrook
家庭旅遊
2024年5月23日
喜歡:整潔度、設施服務和住宿環境和硬體
Other than the room smelling very musty, everything looked very updated and functioned well. Very good value for the room. Wished the restaurant served breakfast. Better than any other lodging in the immediate area by far.
Diane
於 2024 年 5 月住了 2 晚
Front Office 於 2024年5月23日回覆
Greetings, Diane. We apologize for the musty smell during your stay, but we're also glad you enjoyed the room offerings. Thank you for providing feedback and leaving us a review. We appreciate it!Regards,
10/10 有夠讚
Laura
家庭旅遊
2024年5月21日
喜歡:整潔度、員工素質和住宿環境和硬體
We only stayed there to sleep after a show at Pala Casino and left first thing in the morning. The room was very very clean, bed super comfortable. We checked in late at night, staff was friendly. Check in and check out very fast and efficient.
Laura
於 2024 年 5 月住了 1 晚
Pala Mesa Resort 於 2024年5月21日回覆
Thank you Laura for taking the time to leave us a review. We hope that you come back to stay with us again soon.
6/10 一般般
Jing
親子旅遊
2024年5月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The resort facility is pretty old but I like the surrounding area. It’s quiet and safe, also the entrance access is very convenient.
Jing
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月24日回覆
Hello Jing, we appreciate your feedback and are glad to hear that you enjoyed the peaceful and safe surrounding area of the resort. We understand your concerns about the facility's age and are continuously working to improve the overall experience for our guests. We hope to welcome you back in the future and provide an even better experience. Thank you for choosing our resort!
10/10 有夠讚
Laurie
2024年5月19日
喜歡:住宿環境和硬體
Laurie
於 2024 年 5 月住了 1 晚
Pala Mesa Resort 於 2024年5月21日回覆
Thank you Laurie!
10/10 有夠讚
Javier
情侶出遊
2024年5月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Tje rooms on top of the hill gave such an amazing view. The restaurant view was amazing as well.
Javier
於 2024 年 5 月住了 2 晚
Hotel Management 於 2024年5月20日回覆
Hello Javier, Thank you for your positive feedback and are so pleased you enjoyed your stay. We are looking forward to welcoming you again soon.
6/10 一般般
Marijo
情侶出遊
2024年5月19日
The room was brand new, but the rest of the property had a lot going on
Marijo
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月19日回覆
Hello Marijo, We appreciate the review and look forward to welcoming you back to Pala Mesa Resort. We are very excited about the improvements to our beautiful property. Have a great day!
10/10 有夠讚
Angela
2024年5月17日
Peaceful and extremely comfy! The rooms are immaculate and the hotel grounds are well groomed and beautiful! Definitely staying there every time we visit.
Angela
於 2024 年 5 月住了 5 晚
Pala Mesa Resort 於 2024年5月21日回覆
We look forward to you returning Angela!
10/10 有夠讚
Fred
商務旅客
2024年5月16日
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful property!!
Fred
於 2024 年 5 月住了 2 晚
Hotel Management 於 2024年5月16日回覆
Hello Fred, Thank you for staying with us and for your positive feedback. We are looking forward to welcoming you again soon.
10/10 有夠讚
Hankay
2024年5月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location,
Hankay
於 2024 年 5 月住了 2 晚
Front Office 於 2024年5月14日回覆
Greetings, Hankay. Thank you for the great feedback. We're glad you enjoyed your stay with us. Here's to next time!Regards,Front OfficePala Mesa Resort
10/10 有夠讚
Mark
2024年5月13日
Mark
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月14日回覆
Hello Mark, thank you for staying with us and for your feedback! We are looking forward to welcoming you back soon!
10/10 有夠讚
Rebecca
2024年5月13日
喜歡:整潔度、員工素質和住宿環境和硬體
Spacious clean rooms.
Rebecca
於 2024 年 5 月住了 1 晚
Front Office 於 2024年5月13日回覆
Hello, Rebecca. Thank you for the great review and feedback. We appreciate it and we're glad you enjoyed your stay.Regards,
10/10 有夠讚
JOSEPH
2024年5月10日
喜歡:整潔度、員工素質和住宿環境和硬體
Great property
JOSEPH
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月10日回覆
Hello, Joseph. Thank you for the great review. We appreciate your feedback and we're glad you enjoyed your stay! Regards,
10/10 有夠讚
Rossy
2024年5月7日
Rossy
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月27日回覆
Hello Rossy Thank you for your positive Review. we Look forward to welcoming you back.
10/10 有夠讚
Ryan
2024年5月6日
喜歡:整潔度、員工素質和住宿環境和硬體
Enjoyed our stay at Pala Mesa. Friendly receptionist and check in and great room! Would stay again if we had another wedding in the area
Ryan
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月6日回覆
Hello Ryan, Thank you for the positive review! We look forward to seeing you again in the future.
10/10 有夠讚
Jean
2024年5月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pala Mesa is a very nicely renovated property. The rooms are spacious and beautiful
Jean
於 2024 年 5 月住了 2 晚
Hotel Management 於 2024年5月6日回覆
Hello Jean, Thank you for the positive review! We look forward to seeing you again soon.
10/10 有夠讚
James
2024年5月4日
James
於 2024 年 5 月住了 2 晚
Hotel Management 於 2024年5月5日回覆
Hello James, Thank you so much for your feedback! We are looking forward to welcoming you again soon.
2/10 很糟糕
Shawny
2024年5月1日
Shawny
於 2024 年 4 月住了 1 晚
Pala Mesa Resort 於 2024年5月22日回覆
We are sad to see a bad review, please let us know how we can improve the experience at Pala Mesa Resort.
8/10 不錯哦
Susan
寵物同遊, 家庭旅遊
2024年4月29日
喜歡:整潔度、員工素質和住宿環境和硬體
I was very comfortable and treated well by the staff in general. The room and bed were my favorite attributes oh and ease of parking. The food was decent!
Susan
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月29日回覆
Hello Susan, thank you so much for your feedback! We are looking forward to welcoming you again soon.
8/10 不錯哦
Karen
2024年4月28日
喜歡:整潔度
Karen
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月29日回覆
Hello Karen! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
10/10 有夠讚
James
2024年4月26日
喜歡:設施服務和住宿環境和硬體
Beautiful Property it is just what I needed for this Friday morning. 🙏🙏🙏🙏
James
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月26日回覆
Hello James! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
10/10 有夠讚
Lesvia
商務旅客
2024年4月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very beautiful peaceful place.
Lesvia
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月24日回覆
Hello Lesvia! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
10/10 有夠讚
Rizwana
2024年4月21日
Rizwana
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年5月11日回覆
Hello Rizwana! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
10/10 有夠讚
David
2024年4月19日
David
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年5月9日回覆
Hello David! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again.
10/10 有夠讚
Jovanny
2024年4月19日
Jovanny
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年5月9日回覆
Hello Jovanny! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
10/10 有夠讚
Jemel
情侶出遊
2024年4月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love it
Jemel
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月14日回覆
Hello Jemel, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
10/10 有夠讚
Mike
2024年4月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ty
Mike
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月12日回覆
Hello Mike! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
10/10 有夠讚
Eric
2024年4月12日
喜歡:整潔度和員工素質
Eric
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月13日回覆
Hello Eric, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
10/10 有夠讚
Beverly
2024年4月11日
Beverly
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年5月1日回覆
Thank you Beverly for the great review.
10/10 有夠讚
Eric
2024年4月10日
Eric
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月30日回覆
Thank you Eric for the positive review! We look forward to seeing you again soon.
10/10 有夠讚
Robyn Kimura
2024年4月6日
Robyn Kimura
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月26日回覆
Hello Robyn, thank you so much for your feedback! We are looking forward to welcoming you again soon.
10/10 有夠讚
Marianne
情侶出遊
2024年4月6日
喜歡:整潔度、員工素質和住宿環境和硬體
Pretty environment
Marianne
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月6日回覆
Hello Marianne, thank you for your stay with us. We hope you had a great time and look forward to your return soon.
10/10 有夠讚
Angela
情侶出遊
2024年4月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was big and a great price. Loved it!
Angela
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月10日回覆
Thank you, Angela, for the great review. We look forward to having you back at Pala Mesa Resort again soon!
10/10 有夠讚
Margaret
情侶出遊, 寵物同遊
2024年4月2日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Person checkin in stated he was new and he seemed “LOST” took longer than it should of. Also when checking out stood in the lobby for significant time until someone walked by. Otherwise very restful sleep with beautiful grounds
Margaret
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月2日回覆
We are so glad to hear you had a nice stay overall! We apologize for the front desk situation and are always looking for ways to improve. We look forward to having you back again!
10/10 有夠讚
Lynn
親子旅遊
2024年3月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Only stayed for one night but loved the room we were in. The staff was nice and check in was easy. Would stay here again.
Lynn
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月30日回覆
Hello Lynn, Thank you for staying with us and for your feedback. We are so glad you enjoyed your stay. We look forward to welcoming you again soon!
10/10 有夠讚
Aidé
2024年3月27日
喜歡:整潔度、員工素質和住宿環境和硬體
Aidé
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月28日回覆
Hello Aidé, thank you so much for staying with us! We are looking forward to welcoming you back soon!
10/10 有夠讚
Michael D
情侶出遊
2024年3月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were more than accomidating executive room was beautiful and had a great view and balcony. Rooms were very clean.
Michael D
於 2024 年 3 月住了 1 晚
Aubrey 於 2024年3月25日回覆
Hello Michael, We're so happy you have discovered our beautiful property and look forward to our upcoming renovations. Please come back soon to see what else Pala Mesa Resort has to offer.
10/10 有夠讚
Leticia
家庭旅遊
2024年3月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Mejor de todos
Leticia
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月22日回覆
Muchas gracias, Leticia. Esperamos verla de nuevo proximamente!
6/10 一般般
Keith
情侶出遊
2024年3月17日
喜歡:整潔度、設施服務和住宿環境和硬體
Unbelievably brutal and rigid check-in policy. We wanted an early check-in - perhaps 2:30 PM because we were attending a wedding reception at 3:30 PM. We were told that we could check-in at 3:00 but anytime earlier including 2:30 would cost an additional $65.00. Hotel was desolate - at least it appeared so from the parking lots. Absolutely inflexible.
Keith
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月22日回覆
Hello Keith,Thank you for sharing your feedback with us. We apologize that your check-in experience did not meet your expectations. We understand how important it is to have a seamless check-in process, especially when attending an event.We would like to clarify that our standard check-in time is 4:00 PM. However, we do our best to accommodate early check-ins if there are available rooms. We apologize if we were unable to offer you an early check-in at 2:30 PM due to high demand during that time. Our records show that we were able to provide you with a check-in at 2:38 PM at no additional charge. We apologize if this time did not work for you.Regarding the additional charge, we do have an early check-in fee for guests who wish to check-in before the standard time. This fee ensures that our housekeeping staff has sufficient time to prepare the room for the next guest. We apologize if this was not communicated clearly to you.We hope that you enjoyed the wedding reception despite the inconvenience. We appreciate your feedback and will use it to improve our services in the future.
10/10 有夠讚
James
情侶出遊
2024年3月16日
喜歡:整潔度、設施服務和住宿環境和硬體
The peace and serenity of the property is very special that me!!!!!
It’s like a step away from reality!!!
James
於 2024 年 3 月住了 2 晚
Aubrey 於 2024年3月16日回覆
I'm so glad you found the peace and serenity of the Pala Mesa special! It is an escape from reality. Thank you for sharing your experience!
10/10 有夠讚
Todd
2024年3月11日
喜歡:整潔度、員工素質和住宿環境和硬體
Loved every bit of my stay!
Todd
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月12日回覆
Thank you for your feedback and for choosing to stay with us. We can't wait to welcome you back soon!
10/10 有夠讚
Luis Rey
2024年3月10日
喜歡:整潔度、員工素質和住宿環境和硬體
Customer service & convenient
Luis Rey
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月10日回覆
Thank you for your feedback and for choosing to stay with us. We can't wait to welcome you back soon!
10/10 有夠讚
Cynthia N
情侶出遊, 商務旅客
2024年2月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property friendly staff
Cynthia N
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月29日回覆
Hello Cynthia, thank you for your feedback and for choosing to stay with us. We can't wait to welcome you back soon!
8/10 不錯哦
jeffery
2024年2月28日
jeffery
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年3月20日回覆
Hello Jeffery! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
6/10 一般般
Errol
家庭旅遊
2024年2月26日
喜歡:員工素質
Was not impressed with room
Traveled to visit family. Spent last 2 days in resort. Accommodations fell below expectations. Eall paoer was peeling from wall in area with the bed. I wanted a room change once I entered but I was too tired to return to check in area and it was only a 2 night stay. Wasn't best value for the money.
Errol
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月27日回覆
Hello Errol, Thank you for sharing your experience with us. We apologize that your stay at the resort fell short of your expectations. We are sorry for the inconvenience caused by the peeling wallpaper in your room. We strive to provide clean and well-maintained accommodations for our guests, and we understand that this was not up to par. We regret that we were not able to address this issue during your stay.We value our guests' comfort and would have been happy to assist you with a room change had we been made aware of the issue. We would appreciate the opportunity to discuss your experience with you further and make things right.Thank you again for your feedback. We hope to have the chance to provide you with a more enjoyable stay in the future.
4/10 不太好
Rita
家庭旅遊
2024年2月25日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
They gave me the wrong key and I walked in on someone
Rita
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月25日回覆
Hello Rita, we want to express our sincerest apologies for the inconvenience that you experienced during your stay. As a team, we strive to provide exceptional service to all our guests, and we are saddened to know that we fell short of your expectations. We understand how frustrating it can be when things don't go as planned, and we empathize with the inconvenience caused.We genuinely appreciate your feedback, and we assure you that we are taking all the necessary steps to improve our services to avoid such situations in the future. We value your patronage and hope that you can give us another chance to serve you better.Thank you for bringing this issue to our attention.