The hotel is clean. The staff are nice. The workout equipment is nice. The pool was great. I was there for three nights. On the 2nd night the fire alarm went off at 12 am, 3am, and again at 6am. Needless to say no one got sleep. I took my laundry down for laundry service on th le 2nd morning. It did not get sent out, in fact was lost. I had to call the laundry service who told me that I would have to come get it, but they did not have it. The same person at the front desk that I gave my laundry to started to act like they didnt know what I was talking about. Then that person quickly remembered that it didnt get sent out. They said they were really sorry and handed them back to me. I needed those clothes cleaned before the next part of my trip. The manager came running out of the office stating they were sorry and wondered what they could do to make it up to me. I was really tired and now having to figure out what I was going to do about my clothes before 8am the next day. I told her I just wanted sleep. I went back to my room to find that housekeeping had came in and took the bathroom towels. They did not replace them, and emptied the bathroom garbage, leaving wet wash clothes in the tub. They did not take the room trash out or make the bed. This hotel failed me. I hope you have better luck!