大廳

東艾爾帕索紅屋頂普拉斯飯店的評分

2.5 out of 5
東艾爾帕索紅屋頂普拉斯飯店
11400 Chito Samaniego Dr, El Paso, TX

評論

8.0

非常好

10 分,有夠讚;1510 則評論中有 722 則" "
8 分,不錯哦;1510 則評論中有 379 則" "
6 分,一般般;1510 則評論中有 164 則" "
4 分,不太好;1510 則評論中有 82 則" "
2 分,很糟糕;1510 則評論中有 163 則" "

8.0/10

整潔度

8.2/10

員工素質

7.4/10

設施服務

7.8/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Zhenhong

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good
於 2023 年 11 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年11月15日回覆
It is so rewarding to read that you had a good stay with us here at Red Roof, Zhenhong. We’re proud to have achieved that for you. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Red Roof Inn. We hope to see you again soon. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 有夠讚

Emmanuel

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
So clean, the staff are amazing and friendly. I will definitely come back.
於 2024 年 5 月住了 1 晚

6/10 一般般

Cindy,Ellensburg

家庭旅遊
喜歡:住宿環境和硬體
The sheets has cigarette burn holes and the bathroom had no fan. For the price, the hotel is good overall.
於 2024 年 5 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月28日回覆
Hello Cindy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 3/5 score following your stay. I am sorry to learn that the sheet had cigarette burn holes and the bathroom fan was not working. I am happy to read that you were pleased with the price of the room and the good overall experience at the hotel. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Your feedback is crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 有夠讚

Emmanuel

喜歡:整潔度、員工素質和住宿環境和硬體
Very clean environment, and the staff are friendly will surely come back.
於 2024 年 5 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月28日回覆
Hello Emmanuel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 5/5 score following your stay. It is great to read that our environment was clean and the staff to be friendly. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 有夠讚

Johan

於 2024 年 2 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月28日回覆
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 不錯哦

Jose Carlos

喜歡:整潔度、員工素質和住宿環境和硬體
Muy buen lugar
於 2024 年 5 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月27日回覆
Querido Jose, Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF PLUS+ EL PASO EAST. Apreciamos sinceramente sus comentarios y nos alegra saber que tuvo una excelente experiencia con nosotros. Es fantástico leer que nuestro hotel le pareció un muy buen lugar. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Sería un placer que se hospedara con nosotros nuevamente en el futuro para mostrarle los avances positivos que hemos realizado para mejorar su experiencia con nosotros.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 有夠讚

Oscar

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place!!!
於 2024 年 5 月住了 1 晚
Xao RediResponse Specialist 於 2024年5月25日回覆
Thank you for sharing your 5/5 rating with us, Oscar. Our staff at the Red Roof Inn PLUS+ El Paso East was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you found our property to be a great place for your needs.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 不錯哦

Alberto

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Costo/calidad sin duda buena opción
於 2024 年 4 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月26日回覆
Querido Alberto, Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF PLUS+ EL PASO EAST. Agradecemos sinceramente sus comentarios y nos alegra saber que tuvo una excelente experiencia con nosotros, especialmente en lo que respecta al costo y el buen valor de la habitación. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Sería un placer que se hospedara con nosotros nuevamente en el futuro para mostrarle los avances positivos que hemos realizado para mejorar su experiencia con nosotros.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 有夠讚

Carlos

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 5 月住了 1 晚
Xao RediResponse Specialist 於 2024年5月25日回覆
Thank you for sharing your 5/5 rating with us, Carlos. Our staff at the Red Roof Inn PLUS+ El Paso East was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Jose De La

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Xao RediResponse Specialist 於 2024年5月23日回覆
Thank you for sharing your 5/5 rating with us, Jose. Our staff at the Red Roof Inn PLUS+ El Paso East was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 很糟糕

Luis

不喜歡:整潔度、員工素質和住宿環境和硬體
No funcionaba el aire acondicionado le pedí otro cuarto y no quisieron
於 2024 年 5 月住了 1 晚
Xao RediResponse Specialist 於 2024年5月23日回覆
Gracias por tomarse el tiempo de contarnos su experiencia en el Red Roof Inn PLUS+ El Paso East, Luis. Lamento que tu experiencia no haya cumplido con tus expectativas. Usted afirmó que el aire acondicionado defectuoso y que el personal no pudo proporcionarle otra habitación obstaculizó su estadía. En un esfuerzo por rectificar estos problemas de manera oportuna, he compartido sus comentarios con la propiedad.Gracias a sus comentarios, Red Roof puede trabajar para realizar los cambios necesarios. Sería un placer brindarle mejores estadías en el futuro.Muy atentamente,XaoRed Roof ManagementRediResponse Specialist

6/10 一般般

AHMED

不喜歡:員工素質和住宿環境和硬體
No transportation to the El Paso Airport and customer service were so bad.
於 2024 年 5 月住了 1 晚
Xao RediResponse Specialist 於 2024年5月23日回覆
Thank you for sharing your feedback with us, Ahmed. The team at the Red Roof Inn PLUS+ El Paso East appreciated your 3/5 score. However, you made mention of the poor customer service and the lack of transportation. As such, your sentiments may be taken into account.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Juan Jose

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Calidad vs precio
於 2024 年 5 月住了 1 晚
Samantha RediResponse Specialist 於 2024年5月21日回覆
Estimado Juan José,Le agradezco que comparta sus comentarios luego de su estadía en RED ROOF PLUS+ EL PASO EAST. Es fantástico saber que la relación calidad-precio cumplió con sus expectativas. En Red Roof, nuestro objetivo es brindar experiencias agradables a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita, lo que provocó su puntuación de 5/5. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por tu reseña. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área.Atentamente,samanthaGestión del techo rojoEspecialista en RediResponse

10/10 有夠讚

Taitos

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Xao RediResponse Specialist 於 2024年5月20日回覆
Thank you for sharing your 5/5 rating with us, Taitos. Our staff at the Red Roof Inn PLUS+ El Paso East was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 很糟糕

Jose

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room service was not what we expected, bed sheets had blood stains and hair. When we entered the room there was weed smell and we had to leave the door open.
於 2024 年 5 月住了 3 晚
Samantha RediResponse Specialist 於 2024年5月21日回覆
Thank you, Jose, for writing to us about your recent stay at our hotel RED ROOF PLUS+ EL PASO EAST. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We at Red Roof truly value your feedback and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Kenneth Oconnell,Harriman

喜歡:整潔度、員工素質和住宿環境和硬體
everything was fine and a professional front desk agent to check me in
於 2024 年 5 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月28日回覆
Dear Kenneth, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the professional front desk staff and that everything was fine. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 不錯哦

Jose Luis

喜歡:整潔度、員工素質和住宿環境和硬體
Small room
於 2024 年 5 月住了 2 晚
Oniel Rediresponse Specialist 於 2024年5月17日回覆
Thank you Jose, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ El Paso East. Please accept our most sincere apologies for any inconvenience caused by the size of the room you were assigned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 很糟糕

Hector

不喜歡:整潔度、員工素質和住宿環境和硬體
I couldn't sleep from the noice and the traffic in the parking lot. Had to keep an eye on my vehicle all night
於 2024 年 5 月住了 1 晚
Olivia RediResponse Specialist 於 2024年5月16日回覆
Hello Hector, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ El Paso East. I am disappointed you had a less than satisfactory experience, prompting your 1/5 score. You indicated that you couldn't sleep due to the excess noise from the traffic and all the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 有夠讚

Sandra

喜歡:整潔度、員工素質和住宿環境和硬體
Clean and quiet
於 2024 年 5 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年5月15日回覆
Dear Sandra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean, quiet location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the futureSincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 很糟糕

James m

商務旅客
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
The rooms are not very nice
於 2024 年 5 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年5月14日回覆
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the rooms given. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 有夠讚

Jessica

情侶出遊
不喜歡:整潔度和住宿環境和硬體
Plumbing was horrible the plumbing was bad the carpet wasnt vacuumed floors weren't swept towles smelled top sheet was dirty i wouldn't recommend this place
於 2024 年 5 月住了 2 晚
Dannielle Rediresponse Specialist 於 2024年5月13日回覆
Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the plumbing, unclean floor and foul odor. We apologize for this issue. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for posting your review. Have a great day.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 很糟糕

Troy

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Worst hotel I’ve stayed at in a long time. The WiFi password is literally “good luck”
於 2024 年 3 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年5月12日回覆
Dear Troy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the overall encounter you had. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will visit any of our other brand locations in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 有夠讚

Carlos

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great price and always clean
於 2024 年 5 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年5月12日回覆
Dear Carlos,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST . We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great price and clean room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 很糟糕

Luis

不喜歡:整潔度、員工素質和住宿環境和硬體
No servía el aire acondicionado y no me quisieron dar otro cuarto
於 2024 年 5 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月28日回覆
Hola Luis,Gracias por tomarse un momento para completar nuestra encuesta. El personal de RED ROOF PLUS+ EL PASO EAST y yo agradecemos su puntuación de 1/5 después de su estancia. Por favor acepte nuestras más sinceras disculpas por la unidad de aire acondicionado que no funcionaba en la habitación y que el personal no le dio una habitación diferente para su comodidad. Sus comentarios son fundamentales para Red Roof mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir tus preocupaciones.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 不錯哦

Amberlee

寵物同遊
不喜歡:住宿環境和硬體
於 2024 年 5 月住了 1 晚
LaTunde RediResponse Specialist 於 2024年5月11日回覆
Hello Amberlee, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 有夠讚

Carlos

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved my stay
於 2024 年 4 月住了 1 晚
LaTunde RediResponse Specialist 於 2024年5月11日回覆
Dear Carlos,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ EL PASO EAST. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that you loved your stay with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Herman,Round Rock

情侶出遊
喜歡:設施服務
Quite, clean room. Easy access. Great price
於 2024 年 5 月住了 1 晚
LaTunde RediResponse Specialist 於 2024年5月11日回覆
Dear Herman,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ EL PASO EAST. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that you had a clean room, great price and all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Herbert F.

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
We stayed 5 days and nights,the whole time it was quite and the staff was very pleasant. The only draw back I did see were the four tour buses that took up spaces and never moved.
於 2024 年 5 月住了 5 晚
Sharma RediResponse Specialist 於 2024年5月9日回覆
Dear Herbert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. I am happy to hear that you found our hotel to be quiet and our staff to be very pleasant. However, you indicated that the issue regarding the parking dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you.Please know that we value you as our guest and appreciate your business. We hope to continue to provide great experiences for you at Red Roof.Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 有夠讚

Gabby

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Eric

喜歡:整潔度、員工素質和住宿環境和硬體
Good value
於 2024 年 5 月住了 1 晚
Sharma RediResponse Specialist 於 2024年5月9日回覆
Thank you for taking the time to write about experience at the RED ROOF PLUS+ EL PASO EAST. Eric, I am happy to hear that you found our hotel to be of good value. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Eric, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 很糟糕

Sylvia

不喜歡:設施服務和住宿環境和硬體
The lobby in the room smells bad
於 2024 年 5 月住了 1 晚
Sharma RediResponse Specialist 於 2024年5月7日回覆
Dear Sylvia,Thank you for taking a moment to leave a review. The staff and I at the RED ROOF PLUS+ EL PASO EAST were disappointed to see your 1/5 score following your stay. You indicated that the foul odor in the lobby and the room dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist

10/10 有夠讚

trisha

喜歡:整潔度、員工素質和住宿環境和硬體
Room was better than expected. The only issue is that the wifi kept going out. I needed it for work
於 2024 年 4 月住了 1 晚
Sharma RediResponse Specialist 於 2024年5月6日回覆
Dear Trisha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. I am happy to hear that you were pleased with your room. However, I am sorry for any inconvenience caused due to the faulty Wi-Fi service you mentioned. Your satisfaction is important to Red Roof, I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 有夠讚

Velita

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
N/a
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Alma,El Paso

喜歡:整潔度、員工素質和住宿環境和硬體
Full parking bus not like out bus
於 2024 年 4 月住了 2 晚
Sharma RediResponse Specialist 於 2024年5月6日回覆
Dear Alma,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ EL PASO EAST. I am happy to see you were happy with your visit, resulting in a 5/5 score. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Sharma Red Roof ManagementRediResponse Specialist

10/10 有夠讚

Alma,El Paso

喜歡:整潔度、員工素質和住宿環境和硬體
All.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Erica

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Sharma RediResponse Specialist 於 2024年5月6日回覆
Hello Erica, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 不錯哦

David

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nice place for price.
於 2024 年 5 月住了 1 晚
Samantha RediResponse Specialist 於 2024年5月4日回覆
Dear David,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ EL PASO EAST. I am happy you found our hotel to be a nice place to stay for the price you paid. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 不錯哦

Luis

於 2024 年 4 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月28日回覆
Hello Luis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EL PASO EAST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 一般般

Juan

於 2024 年 4 月住了 1 晚
Samantha RediResponse Specialist 於 2024年5月5日回覆
Thank you for your positive rating, Juan. The staff at the RED ROOF PLUS+ EL PASO EAST and I value you as our guest and appreciate your 3/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Nieves

於 2024 年 4 月住了 1 晚
Xao RediResponse Specialist 於 2024年5月24日回覆
Thank you for sharing your 5/5 rating with us, Nieves. Our staff at the Red Roof Inn PLUS+ El Paso East was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Ricardo

於 2024 年 4 月住了 1 晚
Xao RediResponse Specialist 於 2024年5月24日回覆
Thank you for sharing your perfect rating with us, Ricardo. Our staff at the Red Roof Inn PLUS+ El Paso East was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Jon

喜歡:整潔度、員工素質和住宿環境和硬體
Renovated and very clean, only complaint is they didn't have tea for the wife along with coffee
於 2024 年 4 月住了 1 晚
Samantha RediResponse Specialist 於 2024年5月1日回覆
Dear Jon,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ EL PASO EAST. I am happy you were pleased with our clean and newly renovated hotel. However, you indicated that you were displeased with the absence of tea and coffee in the lobby, which was disappointing to hear. Our Red Roof team is committed to satisfying our guests, so we thankful for your feedback as it will help us to improve our guest experience.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

10/10 有夠讚

Javier

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff and clean rooms
於 2024 年 4 月住了 1 晚
Olivia RediResponse Specialist 於 2024年4月30日回覆
Hello Javier, Thank you for telling us about your stay at the Red Roof Inn PLUS+ El Paso East. I am glad you found our staff to be friendly and our rooms to be clean. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Billy

喜歡:整潔度、員工素質和住宿環境和硬體
Great location
於 2024 年 4 月住了 1 晚
Olivia RediResponse Specialist 於 2024年4月30日回覆
Hello Billy, Thank you for telling us about your stay at the Red Roof Inn PLUS+ El Paso East. I am glad you found our location to be great. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

jose

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location is amazing 😍 but The parking area no good no spots after midnight
於 2024 年 4 月住了 1 晚
Olivia RediResponse Specialist 於 2024年4月30日回覆
Hello Jose, Thank you for telling us about your stay at the Red Roof Inn PLUS+ El Paso East. I am glad you found our location to be amazing, despite the parking area not being to your liking. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 有夠讚

Joseph

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great stay for a few days! Some much needed updates especially with how small the TV is. A friendly staff and safe environment overall.
於 2024 年 4 月住了 2 晚
Olivia RediResponse Specialist 於 2024年4月29日回覆
Hello Joseph, Thank you for telling us about your stay at the Red Roof Inn PLUS+ El Paso East. I am glad you found our staff to be friendly and our environment to be safe. However, please accept our apologies for the TV not being to your liking and the other concern mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 很糟糕

Lorraine

於 2024 年 3 月住了 2 晚
Olivia RediResponse Specialist 於 2024年4月30日回覆
Hello Lorraine, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ El Paso East and I are saddened to see your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 不錯哦

Donna

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not the best party of town, yet close to everything, including the airport. The grounds were a little dirty, but it was a very windy day. Stray kittens outside were a plus for me.
於 2024 年 4 月住了 1 晚
Olivia RediResponse Specialist 於 2024年4月29日回覆
Hello Donna, Thank you for telling us about your stay at the Red Roof Inn PLUS+ El Paso East. I am glad you found our location to be convenient for your purposes, despite the dirty grounds and the other concerns mentioned. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 很糟糕

Manuela

喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度
No me gustó porque el cuarto estaba muy sucio. El baño estaba muy sucio y había demasiados cabellos en el suelo.
於 2024 年 4 月住了 1 晚
Samantha RediResponse Specialist 於 2024年4月28日回覆
Querida Manuela,Gracias por tomarse el tiempo de contarnos su experiencia en RED ROOF PLUS+ EL PASO EAST. Usted indicó que la suciedad de la habitación y del baño dificultó su experiencia. Fue realmente desalentador escuchar esto y nos disculpamos sinceramente. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias por compartir sus comentarios y esperamos que elija quedarse con nosotros nuevamente para que podamos tener la oportunidad de brindarle una mejor experiencia.Atentamente,samanthaGestión del techo rojoEspecialista en RediResponse

6/10 一般般

Guillermo J

Convenience
於 2024 年 4 月住了 5 晚
Tianna RediResponse Specialist 於 2024年4月25日回覆
Dear Guillermo, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ El Paso East. It's so rewarding to read that you were pleased with the convenience of our location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist