Dear Martijn,Thank you for taking the time to share your feedback about our hotel. Although you received the room type you booked, we recognize that the overall experience did not meet your standards. We strive to provide our guests with comfortable and enjoyable accommodations, and we are disappointed that we fell short in this instance.We value your feedback and are committed to addressing the shortcomings you identified. We will be investing in renovations starting in January for 7 weeks to modernize our facilities and enhance the guest experience.Sincerely,Ross

Thank you for your review, and the kind words. During the period of your stay a neighbouring property was having a bathroom ripped out and sadly it did send a few of their rodents our way it seems, we took steps to deal with any instances when reported and that was always successful. Our building mostly features the original shutters, painstakingly reinstated in a recent project, these provide excellent blackout, other rooms have thick blinds and some have curtains, since these changes no one else has commented on this for a year now so we don't feel any action is merited there. Equally, our state of the art argon filled double glazing is in every room without exception, the only way we could have modern standards within our historic original windows. They are not single pane and our recently upgraded central heating keeps the rooms as cosy as anyone should need in winter even before the improvements which were to ensure good high pressure hot water to all rooms, another previous problem area we have completely eliminated.

Hi Linda, Thank you for your review. All of us here at The Valentine wishing you the very best in married life.

Thank you for your review.

Thank you so much for your review and kind words, it was a pleasure to have you stay with us for your Edinburgh trip.Best WishesRoss

An expected review from a bizarre situation. Strange that no other review on any other site has anything like such a review in years. The previous claim that it was 'not the advertised room' has been dropped as has the 'hallways needed hoovered' when the guests were arriving at 2.30AM 12 hours after the cleaners finished! But some new complaints have appeared to embellish the review all of which at odds with other guests reviews. Lets just wait and see if anyone else agrees, finds dust (inside the bed we were told), stains, unhygienic towels or a phantom broken wardrobe that no one else deems broken.

Thank you so much for your review and kind words!

Thank you so much for such a positive review and maximum score, it was a pleasure to have you stay with us, your family members were indeed in a lower priced and smaller room. We have removed breakfast from all our prices now as is becoming more common so that people have the option, and we have so many great cafe options nearby serving all day that we may remove it completely in the future. Thank you again for staying with us and for all those kind words! Best Regards Rob and Vicky

Thank you for your review and for choosing us for your Edinburgh stay.

Thank you so much for such a positive review - it was a pleasure to have you and your children stay with us!

Thank you so much for your review and the kind words. It was a pleasure to have you stay with us. Best Wishes

Thank you for your review, we're glad you enjoyed your stay!

As we write this review to the side we see a summary of previous reviews stating staff 100%, value 99% and breakfast 96% and so on... During their short time with us these guests in front of several witnesses threatened bad reviews unless we paid them (we hadn't charged them for their room). This ended the conversation and here is the resultant malicious review. Bad apples.

Thank you so much for a perfect score - it was a pleasure to have you all staying with us! Best Regards Rob and Vicky

Thank you so much for your review and kind words, we're so glad you enjoyed your stay!!

Thank you so much for choosing us for your stay!

Thank you for your review and for choosing us for your stay!

Thank you so much for a perfect score - it was a pleasure to have you stay with us!

Thank you so much for staying with us and providing a high score!

Thank you for your review and kind comments!!

Thank you so much for leaving a perfect score!

Thank you so much for your review and kind words - we're so glad you had a good time in Edinburgh!

Thank you for your kind review and for choosing us for your Edinburgh visit

Thank you for your review, good score and high marks in particular for location and staff. You booked a room with a private external bathroom and there seems to be some completely unnecessary confusion over this as this was exactly what was provided. WE HAVE NO SHARED BATHROOMS. You state that you were surprised to find it locked and wondered why this is the case. It is the case simply because YOU had the only key to it, being your private bathroom, there was no reason to think it was shared. In this way no one else can use it (and all have their own of course). It can only be locked from the outside by the guest, if you choose to leave it unlocked then it would be unlocked, but you did not choose so. It is an important point as we would not want potential guests to think we do (or are allowed to) supply anything other than the room that you select. Thank you again for staying with us.

Thank you so much for your kind words and review, sadly the Spanish speaking girl is moving on shortly

Thank you so much for your review and perfect score. We're glad you felt welcome and were pleased with the facilities. Half of our rooms face the rear and are certainly quieter than those at the front, but the new double glazed window panes and refurbished sash windows should block nearly all of it. This only works if the windows are in the locked position though - with the recent good weather most people have had the windows closed but not locked and we wonder if this was the case here. Many thanks again for the positive review.

Thank so much for your positive review and kind comments

Thank you for your review and choosing to stay with us.

Thank you so much for a five star review and kind comments on so many aspects. We're very glad you enjoyed your stay here so much. Unfortunately we have no parking because of our city centre location and the 1813 building being put up a century before the car was invented, but all sales site should point this out in their information. Fortunately we have an arrangement with somewhere jusy 80m away for parking at under half the standard Edinburgh charges. Thank you again for such a positive review!

Thank you so much for a perfect review and such kind words on both our staff and facilities, it was a pleasure to have you stay with us!

Thank you so much for the kind words and recommendation. It was a pleasure to have you stay with us. Many Thanks Rob and Vicky

Thank you for your review, without any comment it is hard to respond to reviews, but thank you for staying with us.

We welcome all feedback but this review has some serious factual flaws and misconceptions, which we will work through for the benefit of other guests. We're glad to hear that the breakfasts stood out despite the list of complaints. We have absolutely no idea where the guests were travelling to get to the Royal Mile, we provide maps and there is this big Castle thing visible from around the corner to guide anyone without a map. It is correct that it is not 20 to 30 minutes away - it is 10 to 15 minutes away, but don't take our word for this - take a look at Google Maps which will inform you it is 900m (but mostly uphill). Such inaccuracy p[erhaps casts doubt on the rest of the review. The idea that only one person can stand at a time in the room is as comical as it is wrong. There are pictures of the room provided during booking, it did not shrink before arrival, nor can it be expected to grow after 200 years at the same size. The history of the building is cheriushed by most guests, but these guests clearly feel more steel and glass would help. We would be concerned at a report of a shower being dirty, but to throw it that it would not drain is a relief as we do not believe this to be true - if it was surely any guest would report it and have it remedied, but of course there was no such communication. The location we would contend is not such much good as fantastic, we are in central Edinburgh by any definition and a comfortable walk to all the main attractions without being subject to the noise of the most central streets. Finally, we provide a basic starter set of toiletries - even though we do not advertise free toiletries, plus a there is a self-service display of a wide range of toiletries, rather than being grateful for this, this guest simply wants more...

Thank you for your review, we're glad you enjoyed the stay and found all aspects positive. For the clarity of other guests we would point out that your bathroom (you selected a room with an external private bathroom) was not shared with any other guests - only you had a key to it. We have no shared facilities for any room. Thanks again for staying with us.