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Bank Hotel的評分

4 out of 5
Bank Hotel
82 High Street, The Royal Mile, Edinburgh, Scotland

評論

8.8

有夠讚

10 分，有夠讚；594 則評論中有 349 則" "
8 分，不錯哦；594 則評論中有 170 則" "
6 分，一般般；594 則評論中有 48 則" "
4 分，不太好；594 則評論中有 15 則" "
2 分，很糟糕；594 則評論中有 12 則" "

9.2/10

整潔度

9.2/10

員工素質

9.6/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

FU LI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A great inn in Edingbrugh. We stay for 3 nights with two rooms. The breakfast is wonderful and the bad is very comfortable. The room is equipped everything we need during our stay. Though no lift to the 2nd floor and 3rd, we still enjoy this small old building. However the street noise can be heard clearly that might put you sleepless whole night, especially over weekend. We could leave lugguages for half day after check out and help make our walking tour on Royal mile easier. Thank you all of staffs there and we entire family really has fun in Scottland.
於 2019 年 7 月住了 3 晚
The inn on the mile team 於 2019年7月27日回覆
Dear FU LI, Thank you for your great review, we all hope to see you again in the furture. Kind regrads

10/10 有夠讚

Olive

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 1 晚
Supervisor 於 2018年11月29日回覆
Hi Olive, Thank you for taking the time to review your stay with us. We are glad you enjoyed your time at the Inn, and hope that we see you again soon. Kind Regards The Inn on the Mile Team

10/10 有夠讚

Yi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel is on the Royal Mile, very close to Waverley Station and the Castle. Rooms are clean and well furnished. Many free beverages in room and they offer one free drink at the bar for each guest. There's only 9 bedrooms so it makes people feel special. In short, very nice!
The inn on the mile team 於 2019年5月31日回覆
Dear Yi, Thank you for taking the time to give us a great review. We hope to see you again soon

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度

10/10 有夠讚

Anonymous

喜歡：整潔度和員工素質
房間很大,位置離車站跟城堡都很方便,但是浴室很簡陋.馬桶的水
房間很大,位置離車站跟城堡都很方便,但是浴室很簡陋.馬桶的水很難沖,淋浴的水也很小,除此之外一切都很理想

10/10 有夠讚

Terry

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Checking in was easy, restaurant & bar with live music were great and we enjoyed the room as well. A bit of a walk upstairs, but everything else made it worth while.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Denise

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was quaint and cosy
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Howard

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was convenient to walk anywhere. The music in the bar was an added bonus
於 2024 年 2 月住了 3 晚

6/10 一般般

真實旅客

喜歡：住宿環境和硬體
Decent
Lovely place. The bar below is beautifully decorated, as are the bedrooms. We did have a few issues while staying. We paid for the larger executive room but were put in the much smaller basic. This was resolved at checkout by removing a drink that we had had and giving us 30% off a future meal. Also, there was live music in the bar and we were in the room directly above. Even though we werent in the bar, we felt like we were. So if you stay, you might want to go another floor up. And lastly, even though we had paid for our room and breakfast prior to staying, we were charged a second time on our credit card. We only noticed this on returning home. This was resolved after a few phone calls and an email.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Steven

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing hotel and couldn’t be in a better location! You walk anywhere in Edinburgh from here. Great pubs nearby in the heart of the old town
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful boutique hotel on Royal Mile - perfect!!
This is a fabulous little boutique hotel/inn, the perfect choice for my second trip to Edinburgh. It is right in the middle of the Royal Mile, between Edinburgh Castle and Holyrood Palace. Easily walkable to all central sights, and to numerous coffee shops, pubs, restaurants. Walkable to Festival Theatre and Edinburgh Playhouse also. The pub attached to the Inn is perfect - great ambience (live music at night) and very good food! Room was lovely and very clean. Great shower and large soaking tub. Only caution is steep stairs to get to rooms - not for anyone with mobility issues or lots of heavy luggage. But perfect choice otherwise - I will definitely stay again.
於 2024 年 1 月住了 7 晚

10/10 有夠讚

Michael

於 2024 年 1 月住了 1 晚

10/10 有夠讚

D

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

2/10 很糟糕

Scott

不喜歡：員工素質和客房舒適度
Dont Book
Booked a 2 night stay and wouldn't go back. On arriving , trying to check in, was advised that the mansger would be 5/10 minutes so had to stand and wait to get checked in. Room very nice. Had paid for breakfast for both mornings. Went down on 1st morning for breakfast at 10am only to be told that there was no chef so couldn't get breakfast at hotel but could walk down to the Scotsman Hotel and they would provide us with breakfast. Was then advised from the General Manager that sometimes they don't do breakfast at hotel and you would have to walk to Scotsman Hotel to get this. No where on website does it state this.
於 2023 年 12 月住了 2 晚

6/10 一般般

Mark

喜歡：整潔度、住宿環境和硬體和客房舒適度
Sadly no lift and stairs long for a disabled person. Apart from that superb hotel great location
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Janice

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice overnight stay
Nice place for an overnight stay, very handy for everything. Breakfast was great too.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Marjorie

家庭旅遊
喜歡：設施服務

6/10 一般般

Steve

喜歡：整潔度和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Adam

喜歡：整潔度、員工素質和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Jean

於 2023 年 10 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location
Fantastic location and very helpful staff. Be prepared for stairs though!
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Jean

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The General Manager and staff were welcoming and accommodating.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Molly

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was spacious, clean and beautifully decorated. Although a busy area, we didn’t hear much noise. The pub downstairs had good food and live music.
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Neily

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
Could have been a 10/10
The hotel is amazing. Building, location, room, facilities, bar everything with one exception. Booked a superior room specifically for the benefit of the large shower and standalone deep bath for us to use. The mixer tap ran cool so it didn't work. Thought it may be the hotel water system ane tried again the following morning same issue but the shower was hot. They need to replace the mixer tap and it would be 10/10 but it was a disappointment. Would I stay again?. In a heartbeat but I will follow up with the hotel directly to advise them.
於 2023 年 10 月住了 1 晚

2/10 很糟糕

Celso

於 2023 年 10 月住了 3 晚

10/10 有夠讚

Markus

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A very enjoyable stay. Rooms were clean, tastefully furnished with beautiful fittings, very comfortable bed/mattress. Very good breakfast. Historic property conveniently located in city center.
於 2023 年 10 月住了 2 晚

8/10 不錯哦

Laura

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
The location was fantastic. We could walk to everything!
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Jared

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wow!!!! There just happened to be 2 nights available at this hotel when we were visiting Edinburgh. Our flight arrived early in the morning, but the staff allowed us to leave some small bags there so that we could explore the city for the day. We were exhausted by the evening and ordered food from the restaurant to take up to our room. The staff were so kind and brought it up for us. We can't say enough about the staff and how they made us feel comfortable and at home. The bed was super comfortable and we could adjust the air in the room. The room is updated and modern. We appreciated the coffee and tea we could make for ourselves as well. The location is amazing and we could easily walk to all of the sights and the train station. This was a great way to begin our trip to Scotland! Thanks again!

6/10 一般般

Christopher

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Reserved a 2 twin room but got a double. Also they didnt open breakfast at 8:00am. We had paid for this while booking hotel. After 8:07 we had to leave so dont add breakfast if you have to leave early. The room was very clean and staff was friendly
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Reaves

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Amber

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Tara

於 2023 年 7 月住了 2 晚

10/10 有夠讚

Mackenzie

於 2023 年 7 月住了 2 晚

10/10 有夠讚

Elizabeth

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 3 晚

2/10 很糟糕

enrico

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bugs Infestation !!!! Bugs everywhere !!!
Bugs infestation ! I’m a Property Manager and i recognized that horrible Bugs when I entered into the Room. Bugs everywhere in the bed , in the bathroom, etc Never happened in my life ,!!!!! What a Shame!!!! Bugs Infestation in a 4 Stars Hotel and they knew that .
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Amber

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This location was perfect! Staff was friendly and room clean/cozy. Lively pub downstairs was super cool! Will definitely be back
Linda 於 2023年3月30日回覆
Thank you so much for your review, we do hope to welcome you back soon.

2/10 很糟糕

Paul

6/10 一般般

Nathan

喜歡：整潔度和員工素質
於 2022 年 10 月住了 2 晚

6/10 一般般

Nilam

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
One night stay
The check in was ok although the desk was very small. Very short staffed. Tyler was amazing. There is no lift in the hotel so we had to carry our bags all way to our room 9 on the top floor. The window was broken so there was temporary fix however the wind howled throughout the night. We were given a bottle of Prosecco which was a nice touch. Room was clean and spacious. Breakfast was lovely. The stairway was dirty and dirty laundry was left.
於 2022 年 10 月住了 1 晚
Billie Jo 於 2022年10月15日回覆
Good Morning Nilam, Due to us being a listed building we are unable to have a lift installed and this is listed on our website however Tylier did assure me she took your bags upstairs to make it as easy as possible for you. My apologies regarding the window, we are due to get these all replaced as soon as possible. Kindest Regards Billie Jo WattersGeneral Manager

8/10 不錯哦

Khaled

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location
於 2022 年 10 月住了 3 晚
Billie Jo 於 2022年10月8日回覆
Thank you for your positive feedback, I hope to welcome you back soon. Kind Regards, Billie Jo WattersGeneral Manager

10/10 有夠讚

Anthony

於 2022 年 9 月住了 2 晚

10/10 有夠讚

Rick

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place for convenience on the Royal Mile. Outstanding pun on first floor. Only 9 rooms available that equals good service
於 2022 年 9 月住了 5 晚
Billie Jo 於 2022年10月8日回覆
Good Morning, Thank you so much for your positive feedback, We hope to welcome you back soon. Kind RegardsBillie Jo WattersGeneral Manager

4/10 不太好

真實旅客

團體旅遊
不喜歡：整潔度、員工素質和客房舒適度
於 2022 年 9 月住了 2 晚
Billie Jo 於 2022年10月15日回覆
Good Afternoon, Can you please contact myself on billiejowaters@scotsmanhotels.co.uk to discuss your review further. We take matters like this seriously and would like to be given the chance to rectify this. Kind Regards Management

10/10 有夠讚

Clare

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We were fortunate to stay (accidentally) at the time the Queen was taken to Edinburgh. The hotel was beautiful and central to the tributes Staff friendly and helpful
於 2022 年 9 月住了 2 晚
Billie Jo 於 2022年9月15日回覆
Good Evening Clare, Thank you so much for your positive feedback and we hope to welcome you back with us soon. Many Thanks Billie Jo WattersGeneral Manager

10/10 有夠讚

Claude

於 2022 年 8 月住了 1 晚

8/10 不錯哦

Gregory

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location, the hotel room was comfortable and nicely appointed. The stairs up to the room could use an upgrade, very stained dirty carpet. The room was quiet until 3am when the night clubs down the street let out and the partiers hit the streets! The cab stand was right outside the hotel. Earplugs helped!
於 2022 年 8 月住了 3 晚
Billie Jo 於 2022年9月9日回覆
Good Evening Gregory, I am glad you enjoyed your stay with us. Our carpets have a date in the diary for a refurb. We hope to welcome you back with us. Kind RegardsBillie Jo WattersGeneral Manager

8/10 不錯哦

Kim

喜歡：整潔度、員工素質和住宿環境和硬體
於 2022 年 7 月住了 2 晚

10/10 有夠讚

Amber

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
High recommend, nice staff, best location you could have in the middle of the mile. Do NOT book if you can't manage stairs, there is no elevator (old building - part of its charm!)
於 2022 年 6 月住了 2 晚
The Inn on the Mile Team 於 2022年6月23日回覆
Hi Amber , Thank you for you feedback, We happy to see that you enjoyed your stay with us. We are happy to help guest and their bags up to their rooms , as advertised on the website there is no elevator. We look forward to welcoming you back for any future visits in the City. Kind regards Simon Bergstrom Assistant Manager

4/10 不太好

khaled

商務旅客
喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度和客房舒適度
Perfect location but it's so noisy that you can't sleep well. The room is very, very dirty plus there is no elevator, so if you have heavy luggage, you will suffer to reach your room.
於 2022 年 5 月住了 1 晚
The Inn on the Mile Team 於 2022年6月15日回覆
Hi Khaled, We appreciate you taking the time to give us your feedback. The lack of an elevator is clearly stated on our website as this is a historical and vintage building. We are located right in the centre of Edinburgh and it is understandably a lively part of town. The reception team are ready and eager to help with getting your bags to your room. We hope you enjoy the rooms and customer service from our staff. We are more than happy to welcome you back and ensure you have a better experience. Kind regards Simon Bergstrom Assistant Manager

2/10 很糟糕

Nick

不喜歡：整潔度、員工素質和住宿環境和硬體
Not a 4 star hotel
This is not a 4 star hotel!! On arrival the manager acknowledged us and we then waited 15 minutes to be checked in. 4 staff floating around but only the manager was authorised to check us in. After being shown to the room we noted that the cleanliness in the bathroom was very poor, especially the toilet seat. We raised this with the housekeeping staff and the issue was resolved. The hotel has a separate secure entry/exit door for when the bar is closed. On leaving the hotel through this exit we found that the step was covered in vomit. On returning to the room later we found more issues relating to the cleanliness of the room. Hairs in towels, in the bed, dirty cups and blood stained bedding. At this point it was 11pm but we made the decision to inform management as we were not prepared to stay in the room overnight. Please note at this point there no staff onsite after midnight. Everything was reported to the manager, who was apologetic and informed us he was new to the job. He then offered to get us a room in their sister hotel. We accepted and it then took a further 30 mins to get all of our details transferred from one hotel to the next. We finally got into our room at 12.30am. We parked offsite at the local NCP car park. We have since discovered that the hotel is affiliated with this car park and we could have received a 20% discount on the parking.
於 2022 年 4 月住了 1 晚