Dear Shiu Kee. Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We understand some of the rooms require refreshing, I am pleased to confirm that we have a refurbishment planned for 2023. Once again, thank you for staying with us and we hope to see you again.Kind regards

Dear Yanis.What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We understand some of the rooms require refreshing, I am pleased to confirm that we have a refurbishment planned for 2023. We do hope to see you again on your next visit to Edinburgh. Kind regardsAnna Guest Service Manager

Dear Guest,Thank you for taking the time to review your stay with Mercure Edinburgh Princes Street. I do hope that it is not long before we can welcome you back again.Vicki Guest Care Manager

Dear Guest, Thank you so much for your review. We do hope to see you again on your next visit to Edinburgh. Kind regards, James Fraser General Manager

Dear Guest, Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room did not meet your expectations. Please allow me to express my sincerest apologies. Kind regards, James Fraser General Manager

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards. James Fraser General Manager

Dear Guest, What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Edinburgh. Kind regards, Nora Dekany Mercure Edinburgh Princes street hotel

Dear Guest, Thank you very much for your review. We are pleased that you enjoyed our fantastic location. I am sorry that your stay was disturbed by street noises. We do hope to see you again on your next visit to Edinburgh. Kind regards, Nora Dekany Mercure Edinburgh Princes street hotel

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Dear Guest, Thank you for staying at the Mercure Edinburgh City Princes Street Hotel and taking the time to review us. We are delighted you enjoyed your stay. Kind Regards,

Dear Guest, What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Edinburgh. Kind regards,

Dear Carlos.Thank you for sharing your feedback with us. We are glad to hear that you found our location convenient and appreciated the friendliness of our staff. We apologize for any inconvenience caused by the condition of our furniture and building structure, as well as the discomfort of the bed. We understand that noise from passing trains can be disruptive to sleep, and we apologize for any disturbance you experienced. Additionally, we apologize if our breakfast buffet did not meet your expectations. Please note that we are currently undergoing refurbishment to address these concerns and enhance the overall guest experience. We appreciate your insights and hope to have the opportunity to better serve you in the future.Kind regards

Dear Jeffrey Thank you for your wonderful review! We thankyou you for your kind words and glad to hear that you enjoyed your stay at our hotel in the heart of Edinburgh. We do hope to welcome you back again soon!

Dear Madel, Thank you for your review. It's great hear that you found our hotel very clean and that Gabriela provided excellent attention during your stay. It's great to hear she supported all your needs. We'll be sure to pass on your kind words to Gabriela. We do hope to welcome you back again soon!

Dear Guest,I'm terribly sorry to hear about the inconvenience you experienced during your stay in room 451. It's disappointing that the toilet flush wasn't functioning properly, leading to such inconvenience. Please accept our apologies for any disruption it caused to your stay. We will certainly address this matter for investigation to prevent any further negative impact on guests. Thank you for bringing this to our attention. If there's anything else you'd like to share, please don't hesitate to let us know. Your feedback is important to us.Kind regards

Dear Daniyar,Thank you for your positive review! It's great to hear that you enjoyed your stay at our hotel here in the heart of Edinburgh. It's fantastic that you found our location convenient for exploring the city's attractions on foot. We're so pleased that you enjoyed our breakfast offerings and experienced amazing service during your time with us. I will pass on your kind words to our team; it's always a great morale boost receiving positive comments. We look forward to welcoming you back on your next visit to Edinburgh!Warm regards,

Dear Ingrid.Thank you for your feedback. We are delighted to hear that you found our hotel to be centrally located and that our staff made your stay pleasant. If there is anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

Dear Arun.Thank you for your review and for choosing to stay with us. We appreciate your feedback and hope to welcome you back again soon.

Dear Kamil, Thank you for your wonderful feedback! It’s great to hear that you had a lovely experience at our hotel. We sincerely appreciate your positive review, and we're delighted to learn that your stay with us earned a perfect score. . If you need further assistance or you have anything you would like to add, please don't hesitate to contact us. Warm regards, Vicki Guest Services Team Mercure Edinburgh Princes Street City Hotel

Dear Kathryn.Thank you for your feedback. We are glad you appreciated the beauty of our hotel and the magnificent views. We are indeed undergoing a significant revamp to enhance our guest experience even further. We look forward to welcoming you back to enjoy our upgraded facilities in the future.

Dear Jennifer,Thank you for sharing your feedback with us! We're happy to hear that you appreciated the prime location of Mercure Edinburgh Princes Street city centre Hotel, with its proximity to various restaurants, museums, and shops. It's fantastic that you found the nearby bus stop convenient for airport travel.We're pleased that you enjoyed the stunning view from your room overlooking the Old Town. While we apologise for any noise from passing buses on the 3rd floor, we're reassured to hear that it didn't disturb you during the quieter nighttime hours.We're glad that you found your room and bathroom clean and the bed comfortable. Although we couldn't accommodate early check-in, we're pleased that our free luggage storage was helpful.It's great to hear that our reception and housekeeping staff were friendly. Providing exceptional service is paramount to us, and we're fortunate to have such dedicated team members here at Mercure Edinburgh City.We're delighted to hear that you'll be returning in the future, and we look forward to welcoming you back. We hope your next stay will be as enjoyable as the previous one!Warm regards,VickiGuest Services TeamMercure Edinburgh Princes Street City Hotel

Dear Guest,Thank you for sharing your experience! We're happy to hear that you had a wonderful stay at Mercure Edinburgh Princes Street Hotel. It's great that you enjoyed your room with a view of the castle, the exceptional and friendly staff, and the inviting bar/restaurant area. We are fortunate to have such dedicated team members here at Mercure Edinburgh Princes Street who are committed to providing outstanding service to our guests.Our prime location offers fantastic opportunities for exploring Edinburgh, and we're delighted that you had a positive overall experience.We look forward to the opportunity of welcoming you back for another fantastic stay in the future!Best regards,VickiGuest Services TeamMercure Edinburgh Princes Street Hotel

Dear Carol,Thank you for sharing your feedback. We sincerely appreciate your positive review, and we're delighted to learn that your stay with us earned a perfect 10! It's always our goal to ensure our guests have an enjoyable experience at Mercure Edinburgh Princes Street.If there are specific aspects you particularly enjoyed during your stay or if you have any suggestions for improvement, please feel free to let us know. Your input is valuable to us, and we eagerly anticipate welcoming you back for another fantastic stay.Warm regards,VickiGuest Services TeamMercure Edinburgh Princes Street Hotel

Dear Kannu,Thank you for your review; we appreciate you taking the time.We're thrilled about your perfect 10/10 rating! Your positive experience is valuable to us, and your satisfaction remains our top priority.If you have specific comments or highlights from your stay, we'd love to hear them.Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one.Kind regards.VickiGuest Services TeamMercure Edinburgh Princes Street Hotel

Dear Richard,Thanks for your feedback; it aids our service improvement.Apologies if your experience fell short. We're committed to enhancing our services.For additional comments, please reach out. Your opinion matters, and we aim to make things right.We hope to welcome you back and provide the excellent hotel experience many of our guests have enjoyed. Thank you for staying with us, and we look forward to seeing you again.Kind Regards,Vicki, Guest Services TeamMercure Edinburgh Princes Street Hotel

Dear Carol.Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with the mattress and pillows did not meet your expectations, affecting the quality of your sleep. In situations like these, we recommend reaching out to our front desk during your stay. Our team is always ready to assist guests and would have been happy to provide softer pillows to better suit your preferences. We apologize for any inconvenience caused and appreciate your understanding. If your travels bring you back to the area, we would love another opportunity to provide you with a more enjoyable experience.Kind regards

Dear Pauline.Thank you for this wonderful rating of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards.

Dear Guest.Thank you for taking the time to share your positive experience. We are thrilled to learn that you found our central location convenient. Your feedback about the standard room size has been duly noted, and we appreciate your understanding. It is wonderful to hear that you felt at home during your 5-night stay. We look forward to welcoming you back for another delightful experience in the future.Kind regards.

Dear Anaelle.Thank you for sharing your feedback. We are delighted to hear that you enjoyed the beautiful view. We hope to welcome you back in the future for another enjoyable stay.Kind regards.

Dear Guest.Thank you for this rating of your recent stay with us. To better understand your experience and address any concerns, could you kindly share specific details or suggestions on what we can improve? Your insights are invaluable to us, and we are committed to making necessary enhancements based on your feedback. Thank you for taking the time to help us enhance our services.Kind regards.

Dear Guest.Thank you for taking the time to share your positive experience with us. We are happy to hear that our hotel's convenient location added to your overall satisfaction. It's wonderful that you found our staff helpful and friendly, contributing to a pleasant stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent experience.Kind regards.

Dear Fiona.Thank you for this rating of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards

Dear Vivek.Thank you for this rating of your recent stay with us. To better understand your experience and address any concerns, could you kindly share specific details or suggestions on what we can improve? Your insights are invaluable to us, and we are committed to making necessary enhancements based on your feedback. Thank you for taking the time to help us enhance our services.Kind regards.

Dear Debra. Thank you for taking the time to share your feedback regarding the internet service during your stay. We sincerely apologize for any inconvenience this may have caused. We appreciate your recognition of our staff's efforts in attempting to resolve the issue. Please accept our apologies for any disruption to your experience, and we hope to have the opportunity to welcome you back in the future with an improved internet service.Kind regards

Dear Rachael.Thank you for this rating of your recent stay with us. To better understand your experience and address any concerns, could you kindly share specific details or suggestions on what we can improve? Your insights are invaluable to us, and we are committed to making necessary enhancements based on your feedback. Thank you for taking the time to help us enhance our services.Kind regards.

Dear Tanya.Thank you for sharing your positive feedback. We appreciate your understanding regarding the date change and are pleased to hear you enjoyed our friendly staff and breakfast. We've noted your comments about the hotel's condition and Wi-Fi signal, and we're actively addressing these areas for improvement. We look forward to the opportunity to welcome you again.Kind regards.

Dear Guest.Thank you for sharing your experience with us. We are glad to hear that you appreciated our central location and the spaciousness of the room and bathroom. We appreciate your understanding about the age of the hotel and are excited about the undergoing renovations. It is wonderful to hear that the staff was friendly, and you found the breakfast satisfactory. We look forward to the opportunity to welcome you back during your future travels.Kind regards.

Dear Helen.Thank you for taking the time to share your experience. We're thrilled to hear that your quick one-night stay to visit the Christmas markets was enjoyable. It is wonderful to know that our location and comfort met your expectations. We look forward to welcoming you back for another pleasant stay in the future.Kind regards

Dear e.Thank you for the perfect 10/10 rating! We are thrilled to hear about your positive experience. If there is anything specific you loved or anything you think we can improve further, feel free to share. We look forward to welcoming you back for another excellent stay.Kind regards.

Dear David.Thank you for sharing your feedback, and we appreciate your perspective on our pricing and service charge policies. We want to clarify that our standard practice is to present the bill to the customer each time, providing the autonomy to decide whether to include the service charge. If there are further details you'd like to share or if there's anything specific you believe we can improve upon, please feel free to reach out. Your input is crucial, and we aim to provide a better experience for our guests. Thank you for bringing these matters to our attention.Kind regards

Dear Janet.Thank you for this review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards.

Dear Neal. Thank you for taking the time to share your feedback. We appreciate your understanding regarding the ongoing preparations for a remodel. We are sorry to hear that the current condition of the property did not meet your expectations. We hope to welcome you back in the future to experience our upgraded and improved facilities.Kind regards.

Dear Nuri.Thank you for sharing your experience with us. We're delighted to hear that you had a good stay and that the location and friendly staff left a positive impression. Your feedback is valuable, and we appreciate your recommendations. We apologize for any inconvenience regarding the power outlets, Wi-Fi, and housekeeping. Your comments will be shared with the relevant teams for improvement. We hope to have the opportunity to welcome you back for an even more enjoyable stay.Kind regards.

Dear Tony. Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed the fantastic view of the floodlit castle and the Christmas market. It is wonderful to know that our location added to your overall impression. We appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay.Kind regards.

Dear Kerry.Thank you for your 5 of 5 rating! We appreciate your feedback and are pleased to have had you as our guest. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards.

Dear Jarle.Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you enjoyed the great view of the castle from our hotel. We apologize for any inconvenience you experienced due to noise during the weekend. Should your future plans bring you back to the area, we'd be honored to host you again and strive to ensure a more peaceful stay.Kind regards.

Dear Tais.Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you've experienced during your stay. It's disheartening to hear that the room conditions and ongoing construction have impacted your visit. We regret that we fell short of your expectations in this regard. Please be assured that we take your feedback seriously, and we will investigate the issues you've raised to address them promptly. Regarding the Wi-Fi, we apologize for the inconvenience, and we will work to enhance the connectivity in the affected areas. If there's anything specific we can do to improve your stay or if you have additional concerns, please don't hesitate to reach out to our front desk. Once again, we apologize for any inconvenience caused, and we appreciate your understanding.Kind regards.

Dear Cristine.Thank you for the perfect 5/5 rating! I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Edinburgh. Kind regards.

Dear Ross.Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated the front-facing room as requested. We want to sincerely apologize for any inconvenience caused by the ongoing renovations during your stay. Our team strives to make our guests as comfortable as possible, and we regret that this aspect fell short of your expectations. We encourage our guests to reach out to our reception team immediately if any issues arise during their stay. We appreciate your understanding and hope that, despite this, you were able to enjoy your time in Edinburgh. If your travels bring you back to the area, we would be grateful for another opportunity to provide you with an improved experience.Kind regards,

Dear Jose Augusto. Thank you for taking the time to share your feedback. We appreciate your positive comments regarding our hotel's location. Our hotel is undergoing a major transformation, including room and bathroom upgrades, a revamped restaurant, and enhanced public areas and entrance. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future when our renovations are complete to provide you with a better stay.Kind regards,