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里奧納多愛丁堡城市飯店的評分

3 out of 5
里奧納多愛丁堡城市飯店
79 Lauriston Place, Edinburgh, Scotland

評論

9.0

太棒了

10 分，有夠讚；1002 則評論中有 572 則" "
8 分，不錯哦；1002 則評論中有 312 則" "
6 分，一般般；1002 則評論中有 79 則" "
4 分，不太好；1002 則評論中有 31 則" "
2 分，很糟糕；1002 則評論中有 8 則" "

9.0/10

整潔度

9.2/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

CHINGHSUAN

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
櫃檯經理很親切，早餐好吃
於 2023 年 9 月住了 3 晚
Reception Team 於 2023年9月15日回覆
Dear Guest, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Hotel Edinburgh City

10/10 有夠讚

XIao

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 2 晚
Rui Gonçalves, Duty Manager 於 2019年10月10日回覆
Dear Xlao, Thank you for taking the time to leave us a review and, for awarding us a perfect 10. We look forward to welcome you again at the Leonardo Edinburgh City. Best Regards, Reception Team

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 1 晚
Rui 於 2019年4月15日回覆
Dear Guest, Thank you for taking the time to leave us a review. We are happy to know that you enjoyed your stay and, look forward to welcome you again, on your next visit Edinburgh. Best Regards, Reception Team

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
excellent room at excellent price, location is also good.
於 2019 年 1 月住了 2 晚
Donna Cheyne 於 2019年1月21日回覆
Dear Guest, Thank you very much for taking the time and leaving such a lovely review. I look forward to passing on your comments to all my colleagues. We hope to welcome you back to Leonardo Boutique Edinburgh City Hotel in the future. Kind regards, Reception Team

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 1 晚
Reception team 於 2019年1月15日回覆
Dear Guest, Many thanks for the full marks. We hope to welcome you back next time you visit Edinburgh. With best regards

10/10 有夠讚

真實旅客

於 2018 年 12 月住了 3 晚
Donna Cheyne 於 2018年12月23日回覆
Dear Guest, Thank you very much for leaving such a lovely review. We hope to welcome you back in the future!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 5 月住了 2 晚
Reception Team 於 2018年5月22日回覆
Many thanks for the review. We hope to welcome you back next time you visit Edinburgh.

10/10 有夠讚

WHAI YING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
古色古香的飯店
住宿點公車方便；房間大；非常好！
Kirsty, Guest Services 於 2018年4月8日回覆
Many thanks for full marks.

6/10 一般般

Dorthe

喜歡：員工素質
不喜歡：整潔度
於 2024 年 4 月住了 3 晚
Reception team 於 2024年4月16日回覆
Dear Dorthe, Thank you for staying with us and for taking the time to leave a review. We look forward to welcoming you back to the Leonardo Edinburgh City in the future for an even better stay with us! Best regards, Reception Team

10/10 有夠讚

Verna

於 2024 年 4 月住了 1 晚
Reception Team 於 2024年4月28日回覆
Dear Verna, Thank you for your very great review of our hotel. We are delighted you have enjoyed your stay with us. We wish you the very best on your future travels and hope we get the opportunity to welcome you once again. Best regards,

10/10 有夠讚

Maisy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Leonardo City Edinburgh Hotel 於 2024年4月5日回覆
Dear Maisy,Thank you for your very gracious review of our hotel. We are glad you and your family enjoyed your stay with us and we hope to have the opportunity to welcome you again in the future.Best regards from the team,

10/10 有夠讚

Bethel Elealeh

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 6 晚
Reception Team 於 2024年3月22日回覆
Dear Bethel Elealeh, Thank you for staying with us and for taking the time to leave such a lovely review! We are so happy to hear that you enjoyed your stay with us and we hope to see you again soon for another great stay! Best regards,

10/10 有夠讚

Maria Ethel Pia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay. Walking distance on landmarks and bus stop. Definitely I will come back..
於 2024 年 1 月住了 3 晚
Reception 於 2024年2月21日回覆
Hello Maria, Thank you for staying with us and for taking the time to leave such a lovely review! We are so happy to hear that you enjoyed your stay with us and we hope to see you again soon for another great stay! Best regards

10/10 有夠讚

mark

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel, room was warm and spacious
於 2024 年 1 月住了 1 晚
Reception team 於 2024年1月28日回覆
Dear Mark, Thank you for taking the time to leave an excellent review of the hotel. We hope to welcome you back in the future. Kind regards Leonardo Edinburgh City Hotel

8/10 不錯哦

Diane

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quaint accommodation close to attractions
於 2023 年 7 月住了 3 晚
Reception team 於 2024年1月28日回覆
Good morning Diane, Thank you for taking the time to leave an nice review of the hotel. We hope to welcome you back in the future. Kind regards Leonardo Edinburgh City Hotel

8/10 不錯哦

Donna，Phoenixville

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Reception team 於 2024年1月14日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Erik

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I was extremely pleased with this hotel. The location was phenomenal for a tourist -- just down the street from Grassmarket and a short walk from there to Princess Street, the castle, Royal Mile, etc. In the other directions were quieter but still active neighborhoods with endless options for food and drinks. The hotel itself was a bit dated but well maintained. I was pleasantly surprised with how quiet the room was, despite my being on the ground floor right up against the reception area. I would stay here again in a heartbeat for my next visit.
於 2023 年 12 月住了 4 晚
Reception team 於 2024年1月9日回覆
Dear Erik, Thank you for taking the time to leave a review, we are so happy to hear that you enjoyed your time with us at the Leonardo Edinburgh City and we hope to see you again soon for another great stay! Best regards,

10/10 有夠讚

Irene

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Reception team 於 2024年1月9日回覆
Dear Irene, Thank you for your review, we are so happy to hear that you enjoyed your time with us at the Leonardo Edinburgh City and we hope to see you again soon for another great stay! Best regards,

10/10 有夠讚

Alexandra，Easton

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 13 晚
Reception Team 於 2024年1月4日回覆
Dear Alexandra, Thank you for taking the time to leave a review, we are so happy to hear that you enjoyed your time with us at the Leonardo Edinburgh City and we hope to see you again soon for another great stay! Best regards,

6/10 一般般

Alison

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Reception Team 於 2023年12月30日回覆
Dear Alison, Thank you for taking the time to leave a review, we are so happy to hear that you enjoyed your time with us at the Leonardo Edinburgh City and we hope to see you again soon for another great stay! Best regards, Reception Team

4/10 不太好

Kate

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Overall disappointed. Hotel was average for a high price. Not as good as other other hotels of the same name. Say in the other hotels in group all the time
於 2023 年 12 月住了 1 晚
Reception Team 於 2023年12月30日回覆
Dear Kate, Thank you for staying with us and for taking the time to leave a review. Please be assured that we have passed your comments onto our relevant departments and we appreciate you bringing these issues to our attention in order for us to make improvements where necessary. We hope that these aspects of your stay did not impact your time in Edinburgh too severely.

10/10 有夠讚

margaret

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Reception team 於 2023年12月17日回覆
Dear Margaret, Thank you for staying with us and for taking the time to leave us a review! We are so happy to hear that you had a great stay with us and we look forward to seeing you again for another great visit! Best regards, Leonardo Edinburgh City

8/10 不錯哦

Marie

團體旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Reception team 於 2023年12月14日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Gordon

於 2023 年 12 月住了 4 晚
Reception team 於 2023年12月15日回覆
Dear Gordon, Thank you for staying with us! We are so happy to hear that you had a great stay with us and we look forward to seeing you again for another great visit! Best regards, Leonardo Edinburgh City

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 3 晚
Reception team 於 2023年12月28日回覆
Hello James, Thank you for taking the time to leave a review, we are so happy to hear that you enjoyed your time with us at the Leonardo Edinburgh City and we hope to see you again soon for another great stay! Best regards,

4/10 不太好

Markus

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Location was at a decent place, not far from Old Town, bars and cafes nearby. Easy to get a cab on the street and hotel has a button to order one. But the reason why the hotel is poor, is the overall bad condition of it. Both rooms carpeted floors were disgustingly dirty and drapes had dirt that looked like a bloodstain on them. Shower/bath is really poor and not cleaned well. Also both rooms were really chilly. Staff mostly nice and helpful. Didn't try breakfast, sounded too pricey for what it was listed, but close to the hotel there's foodshops and cafes. The bed was really good.
於 2023 年 12 月住了 3 晚
Reception team 於 2023年12月7日回覆
Hello Markus, Thank you for taking the time to leave a review about your stay, we appreciate your feedback and while we would have hoped for you to have enjoyed more about your time with us, we will use your comments to make improvements where necessary. I am sorry to hear that you found the room poor, we have passed your comments onto our housekeeping department in order to look into this issue. We hope that you were still able to enjoy your time in Edinburgh and that you do consider staying with us in the future when we hope to offer you a much improved experience. Best regards, Reception

8/10 不錯哦

Rita

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Das Hotel ist in sehr guter Lage, zur Royal Mile sind es ca. 15 Minuten zu Fuß. Alles ist gut und bequem zu erreichen. Es ist relativ ruhig, außer die Zimmernachbarn lassen die Zimmertür zufallen. Ein altes uriges Gebäude mit Charme. Das Frühstück ist landestypisch, jeder findet was, um satt zu werden. Kaffee war sehr lecker. Die Sauberkeit ist ausbaufähig! Bei uns lag noch das Schlafshirt vom Vorgänger in der Ecke auf dem Boden als wir das Zimmer bezogen und der "Müll" (ein großes Wackelauge) im Bad hinter der Tür war auch noch vom Vorgänger und hat unseren Aufenthalt auch sicher überstanden. Das Personal war freundlich, vor allem die beiden Damen im Frühstücksraum.
於 2023 年 11 月住了 5 晚
Reception team 於 2023年12月7日回覆
Dear Rita, Thank you for staying with us and for leaving such a lovely review! We are so happy to hear that you enjoyed your stay and we do hope to see you for another one very soon! Best regards,

10/10 有夠讚

Ruari

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice room
於 2023 年 11 月住了 2 晚
w 於 2023年11月25日回覆
Hello Ruari, Thank you for staying with us and for taking the time to leave a review, we are so happy to hear that you enjoyed your stay with us and we hope to see you again soon for another great stay! Best regards,

10/10 有夠讚

Craig

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Five minute walk from the grass market, nice clean rooms, excellent breakfast and staff were very friendly and helpful. Would definitely stay here again.
於 2023 年 11 月住了 1 晚
Genevieve 於 2023年11月17日回覆
Hello Craig,Thank you for staying with us and for leaving such a lovely review! We are so happy to hear that you enjoyed your stay and we do hope to see you for another one very soon! Best regards, Genevieve Cookman Duty Manager

10/10 有夠讚

Lucie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely staff!
The staff were amazing. They were really helpful and upgraded our rooms with no hesitation and offered free parking on site as we were staying for 3 nights. They were informative about the area and gave lots of recommendations. The room was beautiful and very spacious and had great amenities.
於 2023 年 11 月住了 2 晚
Reception team 於 2023年11月15日回覆
Hello Lucie, Thank you for staying with us and for taking the time to leave a review, we are so happy to hear that you enjoyed your stay with us and we hope to see you again soon for another great stay! Best regards,

10/10 有夠讚

Maricela

於 2023 年 11 月住了 1 晚
W 於 2023年12月5日回覆
Dear Maricela, Thank you for staying with us and for leaving such a lovely review! We are so happy to hear that you enjoyed your stay and we do hope to see you for another one very soon! Best regards,

10/10 有夠讚

Ryan

喜歡：整潔度、住宿環境和硬體和客房舒適度
Awesome stay!
Super nice people at reception, really cool building, amazingly…like the cleanest room I’ve ever stayed in, and awesome location near the castle. Would stay here again!
於 2023 年 11 月住了 1 晚
Reception team 於 2023年11月11日回覆
Hello Ryan, Thank you for staying with us and for taking the time to leave a review, we are so happy to hear that you enjoyed your stay with us and we hope to see you again soon for another great stay! Best regards,

10/10 有夠讚

Shanna

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice quiet rooms close to but not in the tourist area. Staff was friendly and helpful!
於 2023 年 11 月住了 3 晚
Reception team 於 2023年11月6日回覆
Dear Shanna, Thank you for the kind review of our hotel we are glad you enjoyed your stay with us and hope to have the opportunity to welcome you again in the future. Best Regards, Leonardo City Edinburgh Hotel

10/10 有夠讚

Dominique

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was very centrally located. Everything in the Old Town (Royal Mile, Edinburgh Castle) but also the New Town was within 20 minutes walking distance. Nevertheless, it is far enough away from the hustle and bustle. There are plenty of great pubs and restaurants in the neighbourhood.
於 2023 年 10 月住了 7 晚
Leonardo City Edinburgh Hotel 於 2023年11月4日回覆
Dear Dominique,Thank you for taking the time to review our hotel. We are glad you enjoyed your stay and hope to be offered the opportunity to welcome you again in the future.

6/10 一般般

Tureaca

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
於 2023 年 10 月住了 2 晚
Genevieve 於 2023年11月1日回覆
Hello Tureaca, Thank you for staying with us and for taking the time to leave a review, we hope that your stay with us was an enjoyable one but if there was anything we could have done to improve your experience, please feel free to let us know in a follow-up message. We do hope that you enjoyed your stay in Edinburgh and that we see you again soon for another visit! Best regards, Genevieve Cookman Duty Manager

10/10 有夠讚

Dayle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Reception team 於 2023年10月28日回覆
Dear Dayle, Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us and hope to have the opportunity to welcome you again in the future. Best Regards, Leonardo City Edinburgh Hotel

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel bien ubicado.
Hotel con habitación amplia y bien ubicado para hacer actividades a pie.
於 2023 年 10 月住了 2 晚
Reception team 於 2023年10月24日回覆
Dear Guest, Thank you for staying with us and for taking the time to leave a review, we are so happy to hear that you had such a good time with us and we hope to see you again in the near future for another great stay! Best regards, Leonardo Edinburgh City Hotel

10/10 有夠讚

Samantha

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ive stayed here before 5 years ago and enjoyed it and was glad to see the same amazing service. Above and beyond guest services and amazing people working here.
於 2023 年 10 月住了 4 晚
Reception team 於 2023年10月21日回覆
Dear Samantha, Thank you for your very gracious review of our hotel. We are glad you enjoyed your stay with us and hope to have the opportunity to welcome you again in the future. Best Regards, Leonardo City Edinburgh Hotel

2/10 很糟糕

David

不喜歡：住宿環境和硬體
property dated late check in, couldn’t see the TV from the bed or the sofa just wrong position. Bad location for restaurants dining none
於 2023 年 10 月住了 8 晚
Reception team 於 2023年10月21日回覆
Hello David, Thank you for taking the time to leave a review about your stay, we appreciate your feedback and while we would have hoped for you to have enjoyed more about your time with us, we will use your comments to make improvements where necessary. I am sorry to hear that you found the room outdated, we have passed your comments onto our maintenance department in order to look into this issue. We hope that you were still able to enjoy your time in Edinburgh and that you do consider staying with us in the future when we hope to offer you a much improved experience. Best regards, Reception

10/10 有夠讚

Eduardo

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent property. Clean spacious well appointed rooms and excellent service. Excellent price. Highly recommended.
於 2023 年 10 月住了 1 晚
Reception 於 2023年10月16日回覆
Dear Eduardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Hotel Edinburgh City

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Reception 於 2023年10月16日回覆
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Hotel Edinburgh City

10/10 有夠讚

Celso

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Reception 於 2023年10月15日回覆
Dear Celso, Thank you for your very good review of our hotel. We are glad you enjoyed your stay with us and we hope to have the opportunity to welcome you again in the future. Best Regards, Leonardo City Edinburgh Hotel

8/10 不錯哦

Julie-Anne

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
This is an older property but well maintained. The room was large with high celling. Early check-in was not problem. The room was well equipped and additional coffee/tea supplies request was granted quickly. It was a stuffy in the room but a fan is supplied that helped. Room cost increased substantially without real explanation when additional night booked (220.50 to 359.GBP). I was able to cancel without issue and was able to book elsewhere. This is a very nice hotel that is totally accessible. They could add a recycling bin in the rooms. I would recommend.
於 2023 年 10 月住了 2 晚
Reception team 於 2023年10月15日回覆
Dear Julie-Anne, Thank you for your very good review of our hotel. We are glad you enjoyed your stay with us and we hope to have the opportunity to welcome you again in the future. Best Regards, Leonardo City Edinburgh Hotel

10/10 有夠讚

Mauricio

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Buen desayuno, lugar muy tranquilo para dormir, muy buena limpieza.
於 2023 年 10 月住了 3 晚
Reception 於 2023年10月13日回覆
Dear Mauricio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Edinburgh City Hotel

2/10 很糟糕

Cyndie

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible Experience! Stay anywhere else
Horrible experience. When we arrived at this hotel, we were greeted by the night manager who took our bags and "checked us in". We said we're going to go to dinner and have a drink and return. We came back at the hotel at 2300, to be informed that our rooms were "no longer available" due to a renovation. At midnight? I wish they would have just said that they double-booked and gave our rooms to travelers who arrived later. We were transferred to their "sister hotel", which was an absolutely disgusting place. Not much better than a hostel. Unless we get a significant refund, which we asked for at the hotel and were told it is not possible, then this same review will remain in place on all booking forums possible. People need to know what crooks they guys are and for the rates we paid $300USD per night, I feel robbed.
於 2023 年 9 月住了 2 晚
Reception 於 2023年10月11日回覆
Dear Cyndie,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 不錯哦

Luis alfonso

於 2023 年 10 月住了 2 晚
Reception team 於 2023年10月9日回覆
Dear Luis Alfonso, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Edinburgh City Hotel

8/10 不錯哦

Erik

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice big room, good beds, good Breakfast Bit streetnoice(room at front) Helpfull staff. Good neighborhood with easy access to Grassmarket.
於 2023 年 10 月住了 3 晚
Reception team 於 2023年10月7日回覆
Dear Erik, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Edinburgh City Hotel

8/10 不錯哦

Larry

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Reception team 於 2023年10月6日回覆
Dear Larry, Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Ashley

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The hotel is tucked away in a quiet spot but easily walkable to many dining, shopping, and historic spots. It is a no-fuss option perfect for those looking to have a spot for a good night's sleep after a long day of exploring.
於 2023 年 10 月住了 3 晚
Reception team 於 2023年10月11日回覆
Dear Ashley, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Edinburgh City Hotel

8/10 不錯哦

Cora

於 2023 年 9 月住了 1 晚
Reception team 於 2023年10月21日回覆
Dear Cora! Thanks for staying with us. We appreciate your feedback!