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愛丁堡 - 王子街英迪格飯店 - IHG 旗下飯店的評分

4 out of 5
愛丁堡 - 王子街英迪格飯店 - IHG 旗下飯店
20 Princes Street, Edinburgh, Scotland

評論

8.0

非常好

10 分，有夠讚；1002 則評論中有 355 則" "
8 分，不錯哦；1002 則評論中有 359 則" "
6 分，一般般；1002 則評論中有 170 則" "
4 分，不太好；1002 則評論中有 82 則" "
2 分，很糟糕；1002 則評論中有 36 則" "

8.2/10

整潔度

8.4/10

員工素質

8.8/10

設施服務

7.4/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

Kwan Chi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Morven 於 2023年7月8日回覆
Dear Kwan,Thank you for taking the time to review your recent stay at Hotel Indigo Princes Street. We are glad to see that you enjoyed your stay with us! We look forward to welcoming you again. Kind regards, Morven Front of House Team

8/10 不錯哦

Chia wen

於 2022 年 10 月住了 1 晚
Kind Regards, Zoe | Hotel Indigo Front of House 於 2022年10月11日回覆
Dear Chia, Thank you for taking the time to review your your stay. We hope that you decide to come back and stay with us again.

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地理位置很方便 就在車站對面
服務很好 房間很美 地點很方便
於 2021 年 1 月住了 2 晚
Louise, Front of House Desk 於 2021年1月22日回覆
Dear Guest, Thank you very much for leaving a review. I am glad that you enjoyed your stay with us. Kind regards, Hotel Indigo Princes Street Edinburgh

8/10 不錯哦

yin fung thomas

喜歡：整潔度和員工素質
good location but so noisy in mid night. Also no car park.
於 2020 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 3 晚

10/10 有夠讚

Quesera

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適方便的酒店
地點很好，車站對面，歺廳食物非常美味，早餐豐富好吃，晚餐也出色，價格合理 唯一是洗手間內沒有地方放護膚品及洗手盆設計欠妥，一開水便水花四濺。
於 2018 年 11 月住了 3 晚

8/10 不錯哦

WEI

喜歡：整潔度、員工素質和客房舒適度
我对这家酒店的印象
酒店地理位置优越，出行方便，购物广场就在周边，服务也可以，不足之处是不能为客人寄存物品，其它都还OK
於 2018 年 7 月住了 1 晚

8/10 不錯哦

cheying

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
位置點極佳的飯店
1.服務人員不算親切,就是正常沒有太多笑容服務。 2.分別住宿不同房間2晚差異頗大,第1晚住宿房間在內側裝潢比較老舊,燈光昏暗,第2晚住宿靠近對外街道,房間較新穎裝潢過,但是晚上外面pub聲音吵鬧,且從櫃檯往房間必須經過幾個小樓梯,對搬運行李有些不方便,飯店備品很棒是AVEDA的喔。 3.飯店位置極佳,就在愛丁堡火車站對面,附近也有很多可以逛的店家,因為我們在2晚住宿中間有安排蘇格蘭行程,飯店有讓我們寄放行李2天,這是最棒的服務。 4.在之前預定Royal British, Princes Street飯店評價都不太高,我們本來有點擔心,但是住宿過後,我們很想問的是,這個飯店CP值極高,怎會評價排名不高呢!

8/10 不錯哦

CHEUK NANG

喜歡：整潔度、住宿環境和硬體和客房舒適度
Great location
Great location. Newly renovated.

2/10 很糟糕

SHIYU

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
英国最宰人的糟糕酒店
非常糟糕的酒店 我们当时入住的时候跟前台说了一家人2大2小，说房间只能住两个人。我们要求升级房间，他说没有家庭房。他当时也没有告知我们一间房不管大人还是孩子只能住两人，并且也没有说会有儿童占床位的费用。后来他们强制要求我们增加一个孩子50镑一晚，共300磅。太宰人了……我们住过很多英国的酒店，大部分一个家庭不需要增加费用，但极小部分是象征性的收一点点，也就5-10镑。糟糕的坑人的酒店

8/10 不錯哦

chun jen

喜歡：整潔度和員工素質

8/10 不錯哦

mike

喜歡：整潔度、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

喜歡：整潔度
不喜歡：員工素質
This hotel is not a good option.
It was stated my room provided air conditioning when I booked this hotel in Hotels.com. But when I arrived I found there was no air conditioning in my room. I checked this out with the reception staff, the staff was absolutely very impolite and made excuse that was the website problem and it was not their fault. However, it was obviously their miscommunication with the website and they did not frequently check the information accuracy on the website. The attitude of staff was very irresponsible and I do not think this hotel is a good choice.

6/10 一般般

Tim，台灣

喜歡：員工素質
不喜歡：整潔度
服務好，負責任的飯店
由於入住的房間沒有水，在還沒向飯店反應之前，飯店人員即主動安排隔壁旅館供住宿，且等級更好。而此飯店雖然略顯陳舊，但位置超棒，就在車站旁，很方便。

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

mi，Hong Kong

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Not Worth to What's Paid
The room was small and was not maintained well which was far to justify the rate paid. Fair cleaniness. However, staff were courtesy and helpful. Location is the best feature of this hotel.

8/10 不錯哦

真實旅客

喜歡：員工素質
good location
good location, but equipment can be much better

6/10 一般般

真實旅客

喜歡：員工素質和客房舒適度
Very convenient location with supermarkets and restaurants nearby.

10/10 有夠讚

angie，taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店員工樂於助人，地點方便，只是空間小一些
The senior lady in the reception was very helpful on 07/01 when i just got here. When i asked her about the grayline pickup, she phoned the company to help me with my tour. Very patient, kind, traveler-friendly. Highly recommanded.

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度

6/10 一般般

Sandy，HK

喜歡：員工素質和住宿環境和硬體
The location is very good, just opposite to the railway station. And the room I stayed was newly renovated and very comfortable. But it needed some minutes to wait for hot water and there is lack of place to place the shower necessities in the shower area.

8/10 不錯哦

chung，edinbrough/U.K

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
bedi is comfortable,good location ,near railway station and shopping area.Service is good .

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

2/10 很糟糕

Kevin450

喜歡：整潔度
不喜歡：客房舒適度
equpment
only a small electric heating in the winter, and the weak water in the shower room

8/10 不錯哦

christy，hong kong

喜歡：員工素質和住宿環境和硬體
位置極佳
位置極佳,交通購物都方便,近觀光點,環境不錯,只是比較嘈

10/10 有夠讚

Callum

於 2024 年 4 月住了 3 晚

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Good but not great
Lovely staff & nice hotel let down by a few little things. (Heating in the room was broken so a portable oil heater was provided instead. Single glazed windows made the room cold & noisy. The bedside drawers had been fixed shut and there were no shelves in the wardrobe.) The room was a decent size. Breakfast was good. Location excellent.
於 2024 年 1 月住了 2 晚
FOH Team 於 2024年1月15日回覆
Hi There, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and found our stay to be lovely. We are also glad you found our breakfast to be good and enjoyed the location. Your comments regarding the breakfast will be passed to our restaurant team. On a separate note, we are sorry to hear that you were not fully satisfied with your stay. We appreciate your feedback regarding the heating, windows and storage. Feedback like yours is valuable to the progress of our hotel and will be passed to our management and maintenance team. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Kind Regards, Gemma

2/10 很糟糕

Eileen

喜歡：客房舒適度
不喜歡：整潔度和住宿環境和硬體
Room needed a deep clean. Toilet flush broke twice. Shower leaked all over the bathroom and a broken floor tile and others need grouted and for a 4 star hotel which cost a lot of money these things are unacceptable
於 2024 年 1 月住了 2 晚
Marina H. 於 2024年1月16日回覆
Dear Eileen,Thank you for taking the time to review your recent stay in detail at Hotel Indigo Edinburgh Princes Street.It is truly disappointing to know that you did not have a satisfactory stay with us, we would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible and reading your feedback, it clearly shows that we have failed to deliver up to your expectations. However, we are grateful to you for bringing this to our attention so we can rectify this for future stays. We hope you will not judge us solely on the basis of this occasion and we will have the opportunity to welcome you back to the hotel on another occasion.Kindest Regards

10/10 有夠讚

Rebecca

喜歡：整潔度、員工素質和住宿環境和硬體
Perfect for Hogmany and city. quiet rooms were perfect.
於 2023 年 12 月住了 5 晚
FOH Team 於 2024年1月15日回覆
Dear Rebecca, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and found your room to be quiet. We hope to welcome you back in the future.Kind Regards, Gemma

10/10 有夠讚

Thomas

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Enjoyed the stay. Everything was up to standard
於 2023 年 12 月住了 2 晚
Elisa | FOH team 於 2024年1月7日回覆
Dear Thomas,Thank you for taking the time to send us a positive message based upon your recent stay at Hotel Indigo Edinburgh Princes Street.We are delighted to hear that you had an enjoyable experience, your comments have been shared amongst the team.Once again, thank you for your kind words. We look forward to welcoming you back soonKind regards

8/10 不錯哦

Nisha

於 2023 年 12 月住了 3 晚
FOH Team 於 2024年1月15日回覆
Dear Nisha, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay. Kind Regards, Gemma

10/10 有夠讚

Alison

喜歡：整潔度和員工素質
Hotel staff fab,food excellent Room was nice floor needs work ,Bathroom nice but bloody cold.
於 2023 年 12 月住了 2 晚
Elisa | FOH team 於 2024年1月7日回覆
Dear Alison,Thank you for taking the time to share your feedback with us following your recent experience at Hotel Indigo Edinburgh – Princes Street.We are happy to hear that you had an enjoyable experience during your time in Edinburgh.Also, we are delighted to see that you enjoyed the attentive service our team provided.Please rest assured that we will report your observation about the floor and bathroom, and that we try our best to improve your stay experience with us. Once again, thank you for your kind words. We look forward to welcoming you back soon.Kind regards

10/10 有夠讚

Dean

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay at Indigo Edinburgh
Excellent service, beautiful room and fantastic breakfast! Perfect!
於 2023 年 12 月住了 1 晚
Elisa | FOH team 於 2024年1月7日回覆
Dear Dean,Thank you for taking the time to share your feedback with us following your recent experience at Hotel Indigo Edinburgh – Princes Street.We are happy to hear that you had an enjoyable experience, and happy memories during your time in Edinburgh. Also, we are delighted to see that you enjoyed the room and the breakfast.Once again, thank you for your kind words.We look forward to welcoming you back soon.Kind regards,

10/10 有夠讚

Steve

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tremendous place to stay. Very comfortable, one of the best hotel beds I've ever slept on. Well done
於 2023 年 11 月住了 4 晚
Maryna | FOH Team 於 2023年11月30日回覆
Dear Steve,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon, to give you another amazing experience. Kind regards,

10/10 有夠讚

Karin

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Höstlovsresa
Fantastiskt hotell. Perfekt läge.
於 2023 年 11 月住了 3 晚
Front Of House Team 於 2023年11月7日回覆
Thank you for taking the time to review our hotel, We are glad you enjoyed our hotel and location. We hope to welcome you back in the future.

10/10 有夠讚

GEOFF

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property is superbly located.Very helpful staff. Excellent food.
於 2023 年 10 月住了 1 晚
Maryna | FOH Team 於 2023年10月31日回覆
Good morning,Thank you for taking the time to review your stay at Hotel Indigo Princes Street. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon to give you another amazing experience. Kind regards,Maryna FOH Team

10/10 有夠讚

Derek

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a fantastic hotel in a great location in Edinburgh. All of the sites and transportation were only a few minutes walk from the front door. The staff was nice and extremely helpful. My room was nice and beautifully decorated. The hotel also has great restaurants which added a lot to my trip.
於 2023 年 10 月住了 6 晚
Front Of House Team 於 2023年10月23日回覆
Dear Derek, Thank you for taking the time to review our hotel. We are pleased to hear you found our hotel to be fantastic and in a great location, as well as a nice room which you found to be beautifully decorated. We appreciate your kind words regarding how helpful and nice our staff were. Your comments will be passed on to our team. We hope to welcome you back in the future. Kind Regards, GemmaFront of House

10/10 有夠讚

Andrew

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We’re in love with this property and when we come back to Edinburgh we will definitely stay here again. It’s in a perfect location, the room was gorgeous and a great size. It was amazing.
於 2023 年 10 月住了 6 晚
Front Of House Team 於 2023年10月21日回覆
Dear Andrew, Thank you for taking the time to review our hotel. We are pleased your love our hotel including our perfect location and the gorgeous big room. We hope to welcome you back in the future.

10/10 有夠讚

Alex

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Front Of House Team 於 2023年10月21日回覆
Dear Alex, Thank you for taking the time to review our hoe. We are pleased you enjoyed your stay.

10/10 有夠讚

Donald Gene

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was great , easy to work with, helpful .
於 2023 年 10 月住了 7 晚
Elena 於 2023年10月15日回覆
Dear Donald, Thank you for taking the time to review you stay at Hotel Indigo Princes Street.We're glad you enjoyed your stay with us and that you found the staff to be great as your feedback is really important to us.We hope we can welcome you back to offer you another superior experience.Kind regards,Elena Front of House Team

8/10 不錯哦

Cheryl，Lancaster

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely location from which to visit Edinburgh. Lots of transportation available. Easy walk to Old Town, shops, churches & pubs. Room was comfortable & clean. Bar was cozy. Needs a bit of an update but it’s nice
於 2023 年 9 月住了 2 晚
Front Of House Team 於 2023年10月15日回覆
Dear Cheryl, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and hope to welcome you back soon.

10/10 有夠讚

Bruce

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy access to sights and happenings in the central part of the city; close to Waverly station; lots of restaurant choices close by.
於 2023 年 9 月住了 4 晚
Hotel Indigo Edinburgh Princes Street 於 2023年10月6日回覆
Dear Bruce, Thank you so much for taking the time to leave such a nice review of your stay with us!Looking forward to welcome you again in the future!Kind regards,

10/10 有夠讚

David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very nice and helpful. The room was very comfortable with a huge bed and complimentary snacks. I had a great steak at the restaurant and excellent cocktails at the bar. The location was perfect, within walking distance of many attractions.
於 2023 年 9 月住了 3 晚
FOH 於 2023年9月29日回覆
Dear GuestThank you for your feedback regarding your recent stay with us here at the Hotel. I will be sure to share the feedback with the wider hotel team.Kind RegardsHotel indigo Front Of House Team

10/10 有夠讚

Chris，Glenmoore

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel Indigo was the first hotel on our trip to Scotland. It was charming and lovely, with a very delicious breakfast in the morning. The hotel bar was fun and the bartender was so friendly. The room was smaller than expected, especially at the price of the room (nearly 400/night). Overall recommend.
FOH 於 2023年9月27日回覆
Many thanks for your feedback during your recent stay with us. The hotel is a boutique style hotel so the room can vary in size and layout. I was glad to read that you overall enjoyed your stay with us.

10/10 有夠讚

Rebecca

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This is an awesome hotel in a great location. It is across the street from the train station for those who plan to travel to other parts of Scotland. I highly recommend this hotel. We will certainly return to this location the next time we are in Edinburgh.
於 2023 年 9 月住了 1 晚
Maryna | FOH Team 於 2023年9月18日回覆
Dear Rebecca,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your time at Hotel Indigo Princess Street. We hope to welcome you back soon to give you another amazing experience! Kind regards,Maryna FOH Team

10/10 有夠讚

JULIE，Nashville

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location right by train and walking to restaurants, bars snd tourist sites
於 2023 年 9 月住了 1 晚
Front Of House Team 於 2023年9月9日回覆
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay. We hope to welcome you back in the future.

10/10 有夠讚

John

情侶出遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Fantastic staff, super helpful every step of the way even in an extremely busy time. Wonderful with holding bags prior to check-in and after check-out so we could continue to do tourism in Edinburgh. Very close to Waverly station so convenient for train travel. Walking distance to the Royal Mile and tons of tourist locations
於 2023 年 8 月住了 1 晚
Hotel Indigo Edinburgh Princes Street 於 2023年9月2日回覆
Dear John, thank you so much for taking the time to write such a lovely review of your stay and of our hotel! We are delighted to hear that you were happy with our kind and attentive team members and enjoyed the central location of the hotel!We are looking forward to welcoming you back in the future!Kind regards ,

10/10 有夠讚

Tyson

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, quaint & clean room, breakfast with a view…everything was wonderful!
於 2023 年 8 月住了 2 晚
Front Of House Team 於 2023年9月1日回覆
Thank you for taking the time to review our hotel. We are pleased your enjoyed your stay and hope to welcome you back in the future. Kind Regards, Gemma

8/10 不錯哦

Yvonne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Last minute overnight stay
We stayed in Edinburgh on the Friday and decided we would like an additional night and found this lovely hotel. Great location, lovely bar and public areas and nice big comfortable rooms. Staff were very friendly and helpful
於 2023 年 8 月住了 1 晚
Morven 於 2023年8月29日回覆
Dear Yvonne,Thank you for taking the time to review your recent stay at Hotel Indigo Princes Street. We are delighted to hear that you enjoyed your stay with us! Your kind words regarding our staff and rooms have been shared with our team. We look forward to welcoming you back again.Kind regards, Morven Front of House Team

10/10 有夠讚

Lynn

於 2023 年 8 月住了 1 晚
Front of House Team 於 2023年9月19日回覆
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay. We hope to welcome you back in the future.