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愛丁堡布魯克斯飯店的評分

3 out of 5
愛丁堡布魯克斯飯店
70-72 Grove Street, Edinburgh, Scotland

評論

8.0

非常好

10 分，有夠讚；1003 則評論中有 320 則" "
8 分，不錯哦；1003 則評論中有 420 則" "
6 分，一般般；1003 則評論中有 163 則" "
4 分，不太好；1003 則評論中有 65 則" "
2 分，很糟糕；1003 則評論中有 35 則" "

8.2/10

整潔度

8.4/10

員工素質

7.2/10

設施服務

7.8/10

住宿環境和硬體

7.0/10

環保程度

評論

10/10 有夠讚

Ya Chin

於 2023 年 10 月住了 1 晚

8/10 不錯哦

LITING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 1 晚
Kinga Forysiak, 於 2018年6月8日回覆
Dear Lting, Thank you for your ratings. We hope you had great time in Edinburgh and looking forward to welcome you again! kind regards, Kinga Forysiak, GM

8/10 不錯哦

LITING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 1 晚
Kinga Forysiak, 於 2018年6月8日回覆
Dear Lting, Thank you for your ratings. We hope you had great time in Edinburgh and looking forward to welcome you again! kind regards, Kinga Forysiak, GM

10/10 有夠讚

Chun Yu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Natalie，hong kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice experience
the room is clean and comfortable. Well maintained bathroom. Breakfast is a little bit expensive but overall is very good. I will definitely visit again.

6/10 一般般

Flourish

喜歡：住宿環境和硬體和客房舒適度

4/10 不太好

Joanne

不喜歡：整潔度和住宿環境和硬體
The room was too small. Very noisy outside.
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Tessa

情侶出遊
喜歡：整潔度、員工素質和設施服務
Great location, walkable to Old town. Parking scarce, paid parking in the back was available. Room was quiet and clean. Could use some tlc in bathroom painting. One bedroom lamp was broken and no hallway light to our farthest corner room. Otherwise a great home base stay and pretty decent pricing for what we got :) Would stay again.
於 2024 年 4 月住了 2 晚

6/10 一般般

Ash

情侶出遊
不喜歡：設施服務和住宿環境和硬體
The hotel was fine on face value, had an 8/10 score, central and not too pricey - so we booked it. We had a big room on the ground floor - the ceiling to which might as well have been paper. An ant walking in the room above would sound like an elephant. We put up with this for 3 nights for the odd trip to the toilet from those above. On night 4 the tribe of travellers in the room above decided to pack at 1:30am until 2:30am. Then, got up at 7am. I made two complaints, was told the general manager would call me, that’s now been three days without a peep. On the last day the staff were struggling. The front of house was forced to cook, didn’t wash her hands. Then in the open door to the kitchen the pot wash was drying plates with a bathroom towel whilst one of the staff “cleaned” the tables down with a dirty rag of a tea towel. Very poor management, poor commitment and lack of responsibility in following up on reported issues. Really tainted what was otherwise a great break.
於 2024 年 4 月住了 4 晚

6/10 一般般

Justine

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
Super emplacement! Par contre, la propreté n'était pas optimal (ex. Bout de nourriture trouver au sol de la chambre, drap taché jaune, douche..)
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Alicia，Garland

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Would stay here again.
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Gurumit singh

喜歡：整潔度、員工素質和住宿環境和硬體
Decent staff and hotel is also good ,near by only
於 2024 年 3 月住了 2 晚

6/10 一般般

Emanuela

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Posizione assolutamente comoda, nessuna necessità di prendere i trasporti per andare in centro. Personale simpatico e disponibile. Camera molto piccola, scricchiolio continuo nei corridoi. C’è la moquette quasi ovunque quindi abbiate pazienza. La porta della camera non si chiude a chiave dall’interno quindi ci si sente un po’ insicuri. Nel complesso una buona esperienza, valutando solo gli aspetti positivi.
於 2024 年 3 月住了 2 晚

6/10 一般般

Nadya

不喜歡：整潔度
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Justin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚

6/10 一般般

Psy_moon

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Friendly, helpful and accommodating staff, but the hotel is in desperate need of some TLC, and the cleanliness in the non obvious places is non existent. Mattresses need changing and kids bed is a uncomfortable. It's a shame as it is a lovely property, just needs a bit of investment.
於 2024 年 2 月住了 3 晚

4/10 不太好

Joanna

家庭旅遊
喜歡：員工素質
How this is rated as a VIP property I am not sure. The place was very run down, the room small and not well designed, ie couldn’t get the suitcase to open part of the room without lifting it over the bed. Parking was a nightmare to get in and out of. Breakfast was good but sleeping impossible without earplugs since the floors creek and you can hear everything through the walls. The price was very cheap but so were nicer places in the area. Oh and the elevator didn’t work. I illiminated other choices due to no elevator.staff were wonderful, helped carry bags up and downstairs and location great for sightseeing
於 2024 年 1 月住了 2 晚

10/10 有夠讚

James

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable, clean, warm room with great bed and shower Perfect stay and a complimentary drink too
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Mark

於 2024 年 1 月住了 1 晚

4/10 不太好

Fabio

情侶出遊
喜歡：設施服務
不喜歡：整潔度
Quiet area, good breakfast provided however, room service was not up to standards as only towels were changed on demand and the room was not actually cleaned.
於 2023 年 12 月住了 3 晚

4/10 不太好

Pieter

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Niet voor herhaling
Qua locatie best ok. Ook een charmant hotel, maar de badkamer was vies in de randen en het matras was zeer slecht. Wel gemeld, maar daar niets meer over gehoord. Jammer
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Ruqaiya

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were very friendly and accommodating. For the price we paid, the services provided exceeded our expectations. The location was really good with everything in walkable distance. Overall, a very pleasant stay.
於 2023 年 12 月住了 3 晚

2/10 很糟糕

Juan

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
¡Fatal!
Fatal. El hotel está viejo, descuidado, la habitación es horrible, el baño ni hablar, todo está viejo. El cuarto lo arreglan muy mal, tienden la cama a la mitad, tiran las toallas y se van. El internet es terrible, casi no llega a la habitación, lo único bueno es el desayuno. Para rematar, asustan en el hotel.
於 2023 年 12 月住了 3 晚

8/10 不錯哦

Donna

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quirky and excellent service!
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Jaspar

親子旅遊
喜歡：整潔度和設施服務
Everything
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Sharon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel with a 15min walk to all local amenities. Exactly what we were looking for with a very homely feel to the hotel. Breakfast was also amazing and and all food was freshly made to order.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Jo-ann

親子旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
I’ve stayed here before the property is wonderful so close to everything lovely little walk into city centre. Staff were incredible and attentive as always, tripping over them selves to make sure our stay was special.
於 2023 年 12 月住了 2 晚

4/10 不太好

Sofie

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Forfærdeligt
Vi havde en dejlig ferie til Skotland, men desværre valgte vi at booke ved Brooks Hotel. Servicen var udemærket, men værelsets stand var meget kritisabel. Vinduerne var i stykker, der var rust på badeværelset, gulvtæppet havde pletter alle vegne, der blev ikke lagt nyt sengetøj på og der var ingen toiletpapirsholder. Alt i alt en relativt ærgerligt hoteloplevelse, som vi ikke kan anbefale.
於 2023 年 11 月住了 4 晚

10/10 有夠讚

Catherine

喜歡：整潔度和員工素質
於 2023 年 11 月住了 1 晚

4/10 不太好

Kerry

不喜歡：整潔度
Not bad not great
The booking part was easy, however there wasn’t any wording that parking wasn’t free. The parking experience was terrible as there were no instructions on how to get out of the garage to get back to the hotel. All the doors in the garage are locked. I had to wander all over to find a door that should have been locked but was conveniently ajar to escape. My room door was wide open when I arrived and the floors were filthy. There was dirt all over the bathroom floor and the carpet didn’t look vacuumed. Breakfast was disorganized, staff arriving late, not all food was available, there wasn’t a menu on the table so it was assumed they were not serving hot food, just continental. The hot food that I did order was pathetic. A bacon sandwich had 1 thinly sliced piece on 2 huge pieces of toast. The location wasn’t bad, just a quick walk to the town. The staff were friendly. I don’t think the things I have mentioned would be too difficult to rectify and could make the place more enjoyable for guests. Especially the parking instructions! Please please add how to get out of the garage to your paper.
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Claire

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
OUR GO TO EVERYTIME!!!!
Another wonderful stay, staff are incredible, so polite and friendly. Rooms lovely, clean, comfy bed, good fresh breakfast and price is very affordable. Thank you for another brilliant stay.
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Carl

喜歡：整潔度、員工素質和客房舒適度
於 2023 年 11 月住了 5 晚

8/10 不錯哦

Mark

喜歡：整潔度、員工素質和住宿環境和硬體
Great
於 2023 年 11 月住了 2 晚

6/10 一般般

Jinneth Ann

親子旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Glad we were able to book last minute and was accommodated
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Lynda

於 2023 年 11 月住了 1 晚

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Disappointing and over-priced
Disappointing and over-priced. We booked this due to its high review scores. Sadly, it didn’t meet those expectations. The good things: The large majority of staff were lovely and helpful (the waiter serving breakfast, however, was very grumpy and abrupt - perhaps not a morning person but it might have been nice if he’d cracked even the tiniest of smiles). There’s onsite parking though this is limited and accessing it is a bit of a hassle. It’s at the back of the hotel and there’s a bit of a complex process to go through involving an automatic gate and further coded barrier. The room was not overly warm, which is often the case in other hotels. The shower was quite good though cheap shampoo/shower gel. ———————————————— Things that need to be done better: The internet was not high speed and fast as advertised. It frequently dropped out. The hot breakfast is poor. Sausage x 1 is of the cheap variety; the bread for toast was stale around the edges. The food was tepid as the plate it was served on was cold. Orange juice was of concentrated variety. The pastries were okay. Mattress was very soft and you could feel the springs. Windows didn’t lock securely (though we were on a higher floor so it was okay). Bedlinen, carpets, fixture and fittings were of poor quality. Tetley builders teabags provided. No other kind. Averagely clean. Very little shelf space in bathroom. The room was shabby and faded around the edges.
於 2023 年 10 月住了 1 晚

2/10 很糟糕

Priya

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Dirty and slow service.
Dirty bedding. Very uncomfortable beds. Not enough pillows even though we paid for a family room. Had to wait over and hour for breakfast for 2 out of the 3 days we stayed. Would not stay here again.
於 2023 年 10 月住了 3 晚

8/10 不錯哦

Alan

喜歡：住宿環境和硬體
Good accomodation close to Haymarket rail and bus transportation
於 2023 年 10 月住了 1 晚

6/10 一般般

Marie claude

喜歡：員工素質
The carper could be removed and it would make a huge difference
於 2023 年 10 月住了 1 晚

6/10 一般般

Ronald

於 2023 年 10 月住了 2 晚

8/10 不錯哦

patricia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
buen hotel cerca del centro
El desayuno muy bueno y recien hecho y la habitación super amplia.
於 2023 年 10 月住了 3 晚

6/10 一般般

Sandra

於 2023 年 10 月住了 1 晚

10/10 有夠讚

Amanda

於 2023 年 10 月住了 1 晚

8/10 不錯哦

Julian

於 2023 年 10 月住了 2 晚

8/10 不錯哦

Elaine

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Brooks honesty bar
Location 10 mins walk from Haymarket. Honesty bar brilliant idea and seating area really relaxing. Full cooked breafast lovely. Really good value .Will definitely be back.
於 2023 年 10 月住了 1 晚

6/10 一般般

Ms M

喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
於 2023 年 10 月住了 3 晚

4/10 不太好

Panayiotes

不喜歡：住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚

6/10 一般般

Robert

喜歡：員工素質
於 2023 年 10 月住了 2 晚