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依格爾帕斯智選假日套房飯店 - IHG 旗下飯店的評分

2.5 out of 5
依格爾帕斯智選假日套房飯店 - IHG 旗下飯店
2007 Veteran's Boulevard, Eagle Pass, TX

評論

8.6

有夠讚

10 分，有夠讚；762 則評論中有 430 則" "
8 分，不錯哦；762 則評論中有 174 則" "
6 分，一般般；762 則評論中有 76 則" "
4 分，不太好；762 則評論中有 46 則" "
2 分，很糟糕；762 則評論中有 36 則" "

8.8/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

HUMBERTO NEVAREZ

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excelente hotel muy amable el personal de recepción
於 2024 年 3 月住了 1 晚

10/10 有夠讚

HUMBERTO NEVAREZ

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel muy bien ubicado y el personal de recepción muy atento y amigable
於 2024 年 3 月住了 1 晚

10/10 有夠讚

FERNANDO JULIAN

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Seguridad y comodidad
於 2023 年 12 月住了 1 晚

4/10 不太好

Emanuel

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Felipe

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
staff
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Miguel，Del Rio

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Graet place to stay 1 o 2 nights. A little too much money but still OK
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Berta

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Judith Adriana

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Susana

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check in was very fast. The property was very clean and comfortable
於 2023 年 11 月住了 1 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 6 晚

8/10 不錯哦

Jesus

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Buen servicio.
Buen servicio dentro de lo que cabe. Pero si estuviera más barato les daría 5 estrellas.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Antonio

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Juan

喜歡：員工素質、設施服務和住宿環境和硬體
Lication
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Brenda，Eagle Pass

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great hotel and comfy beds!
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Nelson

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Michael

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I felt very safe there were more then 20 state troopers undercovers and a couple border patrol stay the same night so thanks I didn’t even lock my hotel door nor my truck doors thanks holiday inn
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Roxanne

於 2023 年 9 月住了 1 晚

10/10 有夠讚

Maria

Excelente
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Bill

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The guy that checked us in was awesome he needs a raise
於 2023 年 9 月住了 1 晚

4/10 不太好

Sedgwick Winn，Dallas

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Erica，Austin

家庭旅遊
This was a very average to below average hotel in my opinion. I was clean, staff was polite and courteous. Small things like hallways and elevator were very warm, the furniture was worn look very used, thermostat on wall was not working, rust on the tub, carpets worn. Status light on elevator was out didn’t know if it was coming or going. Towels were clean but smelled overheated.
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Carmen

喜歡：整潔度、員工素質和住宿環境和硬體
Quiet and clean
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Alejandro

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Excelente opción muy cerca del mall y con instalaciones muy limpiaz y agradables, el desayuno muy comoleto.
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Mark

於 2023 年 6 月住了 1 晚

2/10 很糟糕

Jorge

於 2023 年 6 月住了 2 晚

8/10 不錯哦

Marissa

親子旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Restrooms have old fixtures, mold, and holes on the walls. At one point we though the toilet was broken. Front staff was great!! Hoping that changing restroom fixtures is part of the current renovations they’re going through.
於 2023 年 5 月住了 2 晚
MJ 於 2023年6月2日回覆
Dear Marissa,Thank you for taking the time to provide feedback. I am very sorry for the issues you encountered. We are currently doing a extensive repairs to one area of our hotel. We appreciate your patronage and hope you choose us again!.

10/10 有夠讚

Jose

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Todo excelente y buen descanso. Como siempre buenas atenciones
於 2023 年 3 月住了 1 晚
GM 於 2023年3月27日回覆
Dear Jose,Thank you for taking the time to tell us about your experience at Holiday Inn Express EAGLE PASS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nestor Dovalina GM

2/10 很糟糕

Cesar García

Burst pipe while my stay didn’t stay.
於 2023 年 3 月住了 1 晚
GM 於 2023年3月27日回覆
Dear Cesar,Thank you for taking the time to tell us about your experience at Holiday Inn Express EAGLE PASS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nestor Dovalina GM

2/10 很糟糕

Camilo

家庭旅遊
HOTEL CLOSED DUE TO WATER
THE HOTEL WAS CLOSED, WE COULDNT MAKE CHECK INN. NO ONE IN HOTELS.COM IN REWARDS NIGHT HAVE SEND ME A EMAIL. I WANT MY REWARD NIGHT BACK SINCE I HAD TO PAY ANOTHER NIGHT
於 2023 年 3 月住了 1 晚

4/10 不太好

Manuel

家庭旅遊
不喜歡：住宿環境和硬體
The room was musky and there was mold on the bathroom walls and bathtub. The room felt dirty and humid.
於 2023 年 3 月住了 1 晚
GM 於 2023年3月27日回覆
Dear Manuel,Thank you for taking the time to tell us about your experience at Holiday Inn Express EAGLE PASS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nestor Dovalina GM

4/10 不太好

Marylou，Houston

於 2023 年 3 月住了 3 晚
Nestor D. 於 2023年4月21日回覆
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express EAGLE PASS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 有夠讚

Greg

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No complaints hotel was reasonably priced and staff did a good job of accommodating us
於 2023 年 3 月住了 1 晚
GM 於 2023年3月27日回覆
Dear Greg,Thank you for taking the time to tell us about your experience at Holiday Inn Express EAGLE PASS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nestor Dovalina GM

4/10 不太好

Monica

喜歡：員工素質
於 2023 年 3 月住了 1 晚
Nestor D. 於 2023年4月5日回覆
Thank you for your review.

10/10 有夠讚

Cesar García

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location nice beds
於 2023 年 3 月住了 1 晚
GM 於 2023年3月27日回覆
Dear Cesar,Thank you for taking the time to tell us about your experience at Holiday Inn Express EAGLE PASS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nestor Dovalina GM

10/10 有夠讚

Ruth

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 3 月住了 1 晚
GM 於 2023年3月27日回覆
Dear Ruth,Thank you for taking the time to tell us about your experience at Holiday Inn Express EAGLE PASS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nestor Dovalina GM

4/10 不太好

Aristeo

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I didn't get the room I asked for
於 2023 年 3 月住了 1 晚
Nestor D. 於 2023年3月7日回覆
Good morning Mr. Aristeo.We apologize we were not able to accomodate your request.

10/10 有夠讚

Rolando

於 2023 年 2 月住了 1 晚
Nestor D. 於 2023年3月7日回覆
Thank you for your business and your prefference.

4/10 不太好

Maria

家庭旅遊
不喜歡：員工素質和客房舒適度
I reserved a bedroom with two queen beds and they gave me a king for 4 people. there was no refund and two people had to sleep on the floor. Very disappointed. ☹️
於 2022 年 12 月住了 1 晚
GM 於 2023年1月2日回覆
Good morning Ms. Maria.We apollogize for the inconveniences, you can request a refund via Expedia.Thank you.

10/10 有夠讚

Silvia de la

於 2022 年 12 月住了 1 晚

8/10 不錯哦

norberto

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
👍
於 2022 年 11 月住了 2 晚

10/10 有夠讚

Blanca

於 2022 年 9 月住了 1 晚

10/10 有夠讚

Maricruz

於 2022 年 10 月住了 1 晚

8/10 不錯哦

Genaro

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2022 年 10 月住了 1 晚
Nestor D. 於 2022年10月10日回覆
Dear Genaro,Thank you for taking the time to tell us about your experience at Holiday Inn Express EAGLE PASS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8303351992 or epmanager@drioproperties.com.Sincerely,Nestor Dovalina GM8303351992epmanager@drioproperties.com

10/10 有夠讚

Orlando

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I like the room was ready when I arrived.
於 2022 年 9 月住了 1 晚
Nestor D. 於 2022年10月10日回覆
Dear Genaro,Thank you for taking the time to tell us about your experience at Holiday Inn Express EAGLE PASS.Sincerely,Nestor Dovalina

6/10 一般般

Aaron，austin

家庭旅遊
They didn’t have any supplies on the front store like water or much food. It was kind of disappointing had to order waters and food outside.
於 2022 年 8 月住了 1 晚

10/10 有夠讚

Michael

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 1 晚

10/10 有夠讚

Gregory

於 2022 年 8 月住了 1 晚

6/10 一般般

Michelle

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
When we arrived, I was informed a room key could not be made and the front desk clerk had to manually unlock our door every time we returned. The bathroom ceiling had mold and there was a non-functional light on the ceiling directly above the bathtub. The light lens was old and yellow. There was no exhaust fan
於 2022 年 6 月住了 1 晚

10/10 有夠讚

Rosanna，San Antonio

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was very clean and the room was spacious, with a microwave, kurig coffee maker and mini fridge. The staff was friendly and accommodating. There were a lot of US Customs & Border Patrol officers present which made us feel safe. The area has shopping and a lot of fast food restaurants and is a convenient location, about 10 miles from the Kickapoo Lucky Casino.
於 2022 年 5 月住了 1 晚

6/10 一般般

Jody

商務旅客
喜歡：員工素質和客房舒適度
Ok overnight stay
Quick overnight trip. Slept well. Quiet property. Hotel could use an update, starting to be a little tired--light fixtures in the bathroom rusted, older ac units, no usb ports, etc. But, still, perfectly acceptable as far as cleanliness. Just a bit too pricey for what is just an average room.
於 2022 年 4 月住了 1 晚