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貝斯特韋斯特迪比克會議中心飯店的評分

2.5 out of 5
貝斯特韋斯特迪比克會議中心飯店
3100 Dodge St, Dubuque, IA

評論

8.8

有夠讚

10 分，有夠讚；1002 則評論中有 582 則" "
8 分，不錯哦；1002 則評論中有 279 則" "
6 分，一般般；1002 則評論中有 77 則" "
4 分，不太好；1002 則評論中有 41 則" "
2 分，很糟糕；1002 則評論中有 23 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Chris

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
domed indoor pool & hot tub
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Lisa

家庭旅遊
喜歡：設施服務
And to this hotel three or four times now and it's a wonderful place. It has a great swimming area and whirlpool, and Old Chicago connected for food and Beverages and breakfast. And it's very close to downtown Dubuque only a 5 minute drive.
於 2024 年 4 月住了 1 晚
Larissa Edwards 於 2024年4月22日回覆
Thank you so much for your positive feedback. Your feedback really helps and motivates our team. We look forward to having you again!

10/10 有夠讚

Kathy

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very nice central pool area and game area.
於 2024 年 4 月住了 1 晚
Larissa Edwards 於 2024年4月22日回覆
Thank you Kathy for your review, we appreciate the kind feedback and look forward to having you again!

10/10 有夠讚

Lori

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月15日回覆
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 有夠讚

Victoria J.

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect place for family to get together for a weekend.
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年4月4日回覆
Thank you for the great review! Hope to see you again.

8/10 不錯哦

Alaina

團體旅遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Thank you… we will be back!
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月4日回覆
Thank you for your review. We look forward to having you stay with us again.

4/10 不太好

Cindy L.，Beloit

家庭旅遊
喜歡：設施服務和住宿環境和硬體
不喜歡：員工素質
We've always loved staying at this property for its big pool, table games, and open atrium. Unfortunately, this will be our last stay. At check-in, they would not issue us a roll-away. They said that room wasn't eligible for one and if we had booked direct with them, we would've known that. However, we've stayed with them before and it was never an issue. So we drove to Target to get an air mattress. When we got our sheets and blankets delivered, a different employee stated the same thing - if you would've booked direct with us, you would've known you can't have a roll-away with your booking. However, roll-aways are listed on the features on Expedia. Breakfast was good. Lots of hot food options. The pool area was chaotic. I had to get the manager to have them remove a large, long-hair dog from the pool deck. I reminded that that is a health issue. I expect this kind of treatment and problems at a lower-end hotel, not a Best Western Plus.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月4日回覆
Thank you for choosing our hotel and for taking the time to provide feedback about your experience at the Best Western Plus un Dubuque.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your experience.

10/10 有夠讚

Tracy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property was great. It was clean and very convenient. Great hotel, will stay again.
於 2024 年 3 月住了 3 晚
Hotel Management 於 2024年4月4日回覆
Thank you for the great review! Hope to see you again.

4/10 不太好

Amanda

情侶出遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Arrived 40 minutes after check in and our room was not ready yet. Having to wait with 4 young kids was not that pleasant.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月29日回覆
We do apologize that your recent experience failed to meet your expectations. Hopefully you will allow us another opportunity in the future to offer you a great stay.

10/10 有夠讚

Robert，davenport

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
great pool area
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月27日回覆
Thank you for the great review! Hope to see you again.

10/10 有夠讚

Krista

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great experience overall. We went during the week, so the pool had hardly any other people until Friday rolled around. Water was chillier than I'd like, but didnt bother the kids. Rooms were clean, housekeeping was friendly and made sure we had enough for our family. Will definitely be staying here again!
於 2024 年 3 月住了 4 晚
Hotel Management 於 2024年3月25日回覆
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 有夠讚

Tabitha

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月19日回覆
Thank you for the great review! Hope to see you again.

8/10 不錯哦

Linda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We could bring our dog and there was a dedicated area for her.
於 2024 年 3 月住了 3 晚
Hotel Management 於 2024年3月19日回覆
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

6/10 一般般

Shelby

親子旅遊
The kids liked the pool. The breakfast was good. The rooms were pretty standard, nothing too fancy. The pool was extremely over crowded, and the hotel was very noisy. People running up and down the halls until past midnight.
於 2024 年 3 月住了 1 晚
Larissa 於 2024年3月13日回覆
We sincerely apologize for the noise disturbance that occurred during your stay. We assure you that we will take measures to hopefully have a better outcome in the future.

10/10 有夠讚

Jessica

家庭旅遊, 親子旅遊
喜歡：員工素質和住宿環境和硬體
Pool front room was very loud, it sounds like people had music playing and ping pong tournaments going until well after the pool was closed! Other than that the staff was nice the pool it self was great, the breakfast was good
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月27日回覆
Thank you for your review. We look forward to having you stay with us again.

6/10 一般般

Colleen

Didn't expect it to be that busy on New year eve. Could not get into the hot tub due to all the kids sittting in there and using it. Had I known it would have been that busy would have went some where else. Also couldn't get into the room a little earlier.
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年2月27日回覆
On behalf of the entire Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

10/10 有夠讚

Andrew

喜歡：整潔度、員工素質和住宿環境和硬體
Nice place, nice people, and nice facility. Could use a little updating in the rooms. Had a little trouble with the drain in the bathtub. No guide or info on the tv, so ni idea of what I was going to watch, or what I was watching, unless I knew of it already. Bed was good and comfortable!!
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月14日回覆
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

2/10 很糟糕

joseph

不喜歡：整潔度、員工素質和住宿環境和硬體
Unknown to us when we made our reservation, the pool and rec area was closed. Expedia claimed to not know. The hotel claimed it was noted on their website. We pointed out to them that it was not. Expedia did refund our money. Front desk was closed without warning and no one could be reached for assistance. Only answering machines which were “full”.
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月12日回覆
On behalf of the entire staff of the Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

10/10 有夠讚

Dean

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place
於 2024 年 2 月住了 1 晚
Larissa Edwards 於 2024年4月22日回覆
We look forward to having you stay with us again!

2/10 很糟糕

Mark

不喜歡：員工素質、設施服務和住宿環境和硬體
The property offered an open pool and play area. The hotel was contacted prior to visit to check on services offered. They guaranteed the pool and play area would be open. We were doing a reunion with five rooms. The services offered were not available.
於 2024 年 2 月住了 1 晚
Hotel management 於 2024年2月7日回覆
On behalf of the entire Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

8/10 不錯哦

Julie

於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年3月22日回覆
Thank you for your review. We look forward to having you stay with us again.

10/10 有夠讚

Kenneth

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent pool area with nice patio.
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年2月3日回覆
Thank you for the great review! We look forward to having you stay with us again.

10/10 有夠讚

Mike

於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年3月22日回覆
Thank you for your review. We look forward to having you stay with us again.

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：員工素質和住宿環境和硬體
It was a very pleasant stay I would definitely go back
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
We appreciate your choice to stay with us. It was our pleasure to provide you with a delightful and comfortable experience. We eagerly anticipate the opportunity to host you again soon.

10/10 有夠讚

Donald

商務旅客
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
Thank you for the great review! Hope to see you again.

8/10 不錯哦

George

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

8/10 不錯哦

Indra

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Kiana Coopwood 於 2024年1月22日回覆
Thank you for taking your time completing this survey. We look forward to having you again.

6/10 一般般

paul

家庭旅遊
Service at the attached Old Chicago was awful. Staff was rude, manager was clueless. If it wasn't so cold we would have left and went elsewhere. Will not be eating there again.
於 2024 年 1 月住了 1 晚
Kiana Coopwood 於 2024年1月22日回覆
We would like to extend our apologies for any inconveniences you experienced with our restaurant during your visit. Though the restaurant is managed separately than the hotel, we understand that your overall experience was impacted, and we genuinely regret any difficulties you encountered.Your feedback is invaluable to us, and we want to assure you that we will pass along your comments directly to the management team.

10/10 有夠讚

riley

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Townie with Cabin Fever. Pool for 3 Tweens
Live in town. Had a 5 day weekend due to snow & cold with 3 cooped up boy kids. Needed a break from cabin fever. Best pool in town. Requested a poolside room, could see the dudes from our room window. For less than $100, we swam, played ping pong and pool, had the included breakfast buffet, and played board games in the vast, well lit and warm central space by the pool. Our boys (8, 10, and 13) swam from 1200 check in till dinner, after dinner till close at 2200, and after breakfast until 1100 check out. Showers were warm. Beds comfy. Staff hand ample quarters on hand for exchange for the arcade and “Always a winner,” pool-friendly, rubber ducky claw game. Great time. Super cost effective winter escape.
於 2024 年 1 月住了 1 晚
Kiana Coopwood 於 2024年1月22日回覆
We are extremely delighted to hear that you enjoyed your stay with us. We hope that you will visit us again soon!

10/10 有夠讚

Lacy

情侶出遊, 商務旅客, 家庭旅遊
於 2024 年 1 月住了 1 晚
Kiana Coopwood 於 2024年1月22日回覆
Thank you for taking your time completing this survey. We look forward to having you again.

8/10 不錯哦

TIFFANY

親子旅遊
My biggest complaint is the HEAVY chlorine smell, the whole swimming area was literally freezing and the condensation above the pool is dripping off the rusty beams into the pool. Beds weren't really comfortable and rooms were hot with fans on. Stay was good still. Staff were friendly and they had a nice breakfast area.
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
We apologies for the problems you experienced with your stay. Your review will be shared with the management team to improve operations. Once improvements are made, we hope you stay with us again.

10/10 有夠讚

Douglas

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Kiana Coopwood 於 2024年1月22日回覆
Thank you for taking your time completing this survey. We look forward to having you again.

6/10 一般般

Regina

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
The room was so hot and did not stay cool over the night.
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
We apologies for the problems you experienced with your stay. Your review will be shared with the management team to improve operations. Once improvements are made, we hope you stay with us again.

10/10 有夠讚

Amanda

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love the big area to be able to watch the kids while they swim. The room was very clean and welcoming.
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
Thank you for the great review! Hope to see you again.

8/10 不錯哦

Casey

團體旅遊, 家庭旅遊
喜歡：客房舒適度
於 2023 年 12 月住了 1 晚
Kiana C. 於 2024年1月7日回覆
Thank you for your feedback. We look forward to hosting you again. Front Desk Manager

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
Thank you for your review. We look forward to having you stay with us again.

10/10 有夠讚

Natalie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
Thank you for the great review! Hope to see you again.

8/10 不錯哦

Jackie

於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
Thank you for your review. We look forward to having you stay with us again.

6/10 一般般

Morgan

家庭旅遊
不喜歡：客房舒適度
於 2023 年 12 月住了 2 晚
Hotel Management 於 2024年1月31日回覆
We do apologize that your recent experience failed to meet your expectations. Hopefully you will allow us another opportunity in the future to offer you a great stay.

10/10 有夠讚

Brock

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Worked well
Clean room, great location, the pool area was super cool too if you’re with a group. The elevator was out when we were there but we didn’t need it anyway. Also, the only odd thing for us specifically was that our room was very warm. It’s December and we had to use the air conditioning bc the room kept going up to about 76. Breakfast was fine as well.
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月28日回覆
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

6/10 一般般

Michelle

家庭旅遊
Breakfast only offered until 9am. Booked for 4 guests but only 3 towels in bathroom. Heat very loud!
於 2023 年 12 月住了 1 晚
Hotle Managemenr 於 2023年12月28日回覆
Dear Michelle,Thank you for choosing our hotel and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 有夠讚

Kevin

於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月28日回覆
Thank you for the great review! Hope to see you again.

2/10 很糟糕

Crystal

不喜歡：整潔度
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月28日回覆
We sincerely regret that your recent experience did not meet your expectations. We hope you will consider giving us another chance in the future to provide you with an exceptional stay.

10/10 有夠讚

Joseph

不喜歡：整潔度
於 2023 年 12 月住了 2 晚
Hotel Management 於 2023年12月28日回覆
We appreciate your choice to stay with us. It was our pleasure to provide you with a delightful and comfortable experience. We eagerly anticipate the opportunity to host you again soon.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：員工素質和客房舒適度
Found two bugs and tub didn’t drain. Beautiful property,great breakfast
於 2023 年 12 月住了 2 晚
Kiana Coopwood 於 2023年12月25日回覆
Dear valued guest, we sincerely apologize for any inconvenience caused by the presence of a bug in your room. We appreciate your feedback and are committed to addressing this issue promptly. Thank you for acknowledging the beauty of our property; your comfort is our priority, and we'll take immediate action to ensure a flawless experience in the future.

10/10 有夠讚

Maria

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome Place to stay
This hotel was nice! The ambiance was great, weather you are on business, family vacation, or a little romantic getaway it's perfect for the occasion. The rooms are nice clean and spacious with ice machines and vending machines in the hallway. There is an entrance/exit with very close parking no matter where you are located in the hotel. There is a restaurant connected to it, in case you get hungry or would like to have a cocktail. Lastly there is an indoor heated pool and hot tub which is absolutely amazing!
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 有夠讚

Lucy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月28日回覆
Thank you for the great review! Hope to see you again.

2/10 很糟糕

Daren

於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月28日回覆
We sincerely regret that your recent experience did not meet your expectations. We hope you will consider giving us another chance in the future to provide you with an exceptional stay.

10/10 有夠讚

dave

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was smooth and inviting
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 有夠讚

Derrick

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Had a great stay!
We booked our stay as we were going to Galena and didn't want to drive far afterwards. Very clean with a nice place to eat as well!
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
Thank you for the great review! Hope to see you again.