"Great staffs, wonderful services.Breakfast are excellent but I don’t know how much I paid for it. Should be pricy. Dubai is not a cheap city to stay. "
"1. Before even arriving at the hotel, I received an email from the hotel to pay extra for upgrade of the room breakfast, and early check-in. However, the price for early check-in costs the same as booking an extra night prior.
2. When I arrive at 8am for luggage drop-off, they asked me to pay extra again for upgrades and early check-in, although I made it clear that I won't be returning until the evening.
3. My reservation is for 3 adults, and with confirmation that there will be 3 beds. When I check-in at 18:00, there are only 2 beds and 2 sets of towels in the room. I had to wait in my room for them to bring the bed in, despite it is already far beyond the check-in time and they had already registered the detail earlier in the morning.
4. My booking says "balcony (creek view)" . However, they gave me a room on the first floor, with a wall about 2meters high surrounding the "foyer" instead of a balcony, probably to prevent people from climbing into the room. The 2m-wall completely blocked any view and sunlight from the room. It is more like "enclosed wall view" than balcony view. "
"To my recent stay at the Atlantis, the Imperial club and room was fantastic, highly recommend if you are traveling to Dubai, it would be absolutely worth to spend two nights with this masterpiece!
Besides the hardware is marvelous, the service was spot on as well. Iresha with the Imperial club was the a STAR! we have a nice chat and warm welcome when checking in and she listen a lot when I'm complaining with the experience in NOBU. She was the major reason that I enjoy a lot with the stay.
Unfortunately, if you are an Asian, please do NOT go to the NOBU, it will be an absolute disaster to visit, the food was bad and the service should be improved if you are consider to be a top restaurant and even you put review and feedback, till now I have not received any contact by the restaurant :(!"