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哈布圖波洛渡假村的評分

5 out of 5
哈布圖波洛渡假村
Wadi Al Safa 5, Emirates Road 611, Dubai

評論

7.6

不錯哦

10 分，有夠讚；73 則評論中有 27 則" "
8 分，不錯哦；73 則評論中有 19 則" "
6 分，一般般；73 則評論中有 15 則" "
4 分，不太好；73 則評論中有 5 則" "
2 分，很糟糕；73 則評論中有 7 則" "

7.6/10

整潔度

7.8/10

員工素質

7.6/10

設施服務

7.6/10

住宿環境和硬體

7.0/10

環保程度

評論

6/10 一般般

Krishnan

商務旅客
喜歡：整潔度、員工素質和設施服務
Ok property, far away from anything.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Roberta

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 9 晚

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing Hotel
We absolutely loved our 2 day stay. This hotel had everything. We loved all the amenities and made use of the Padel and tennis courts, pool & gym. The hotel itself was so clean and felt very glamorous and new. We loved our room, which faced the polo field. It was very clean, spacious and luxurious. The staff were incredible, including all the reception and pool staff, and also those at the Horse and Hound restaurant where the food was absolutely delicious. We also payed for breakfast in our stay for a great price which was a wonderful buffet with so much choice. They even had a live cooking station for omelettes and eggs. We loved all the activities/ games that were available- for example you could play darts or pool in the Horse and Hound restaurant and they also had a snooker table in the hotel. They have a large chess board and other games by the pool. The only disappointment was that there were no table tennis (ping pong) balls available despite having 2 table tennis tables so please make sure to restock those for future guests. It was lovely seeing the polo horses on the field in the afternoon from our balcony. I wish we could have stayed longer and I look forward to returning again in the future.
於 2024 年 1 月住了 2 晚
Osama Esmat | Director of Front Office 於 2024年2月21日回覆
Dear Jennifer,We appreciate the fantastic review and are glad we could be of service.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,Osama Esmat Director of Front Office

2/10 很糟糕

Carl

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Daniel

商務旅客
喜歡：員工素質和客房舒適度
於 2023 年 11 月住了 3 晚

6/10 一般般

Abdulah

團體旅遊
不喜歡：整潔度和員工素質
التظافه سيئة جدا و الافطار لا يليق بفندق خمسة نجوم
於 2023 年 9 月住了 2 晚

6/10 一般般

Suzanne

於 2023 年 6 月住了 2 晚

10/10 有夠讚

Kerim，Wondelgem

喜歡：整潔度和員工素質
於 2023 年 3 月住了 5 晚
Osama Esmat | Director of Front Office 於 2023年4月17日回覆
Dear Kerim, Thank you for your ratinng.

8/10 不錯哦

Lars

喜歡：整潔度、員工素質和客房舒適度
於 2023 年 3 月住了 3 晚
Osama Esmat | Director of Front Office 於 2023年4月17日回覆
Dear Lars, Thank you for your rating.

10/10 有夠讚

Darin Bachir

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great villa and super clean
於 2023 年 3 月住了 1 晚
Osama Esmat | Director of Front Office 於 2023年3月16日回覆
Dear Darin, Thank you for taking the time to rate us with the highest score. We will share it with our team to recognize their spectacular job performance. Looking forward to welcoming you soon.Best regards.

10/10 有夠讚

PINAS

於 2022 年 12 月住了 7 晚
Osama Esmat | Director of Front Office 於 2023年3月16日回覆
Hi Pinas, Thank you for rating us with the highest score. We are lad to know that you had a great time with us.Looking forward to welcoming you again in the future. Best regards.

8/10 不錯哦

Sydney

Osama Esmat | Director of Front Office 於 2023年3月16日回覆
Dear Sydney, Thank you for taking the time to give a great rate.Looking forward to welcoming you again soon.Best reagrds,

10/10 有夠讚

YASMIN，England

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It’s good I’m happy
Osama Esmat | Director of Front Office 於 2023年3月16日回覆
Dear Yasmin, Thank you for your review.We are glad that you had an amazing time with us. Looking forward to welcoming you soon.Best reagrds.

10/10 有夠讚

Chukwuemeka

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel, awesome room. Had lots of fun there ;-)
於 2022 年 11 月住了 4 晚
Osama Esmat | Director of Front Office 於 2023年3月16日回覆
Dear Chukwuemeka, Thank you for your review. We are happy that you had a great time with us and enjoyed your stay.Looking forward to welcoming you soon.Best regards.

8/10 不錯哦

Stefan

商務旅客
喜歡：整潔度、員工素質和設施服務
Es war sehr ruhig da etwas außerhalb. Große Zimmer , gute Möglichkeiten zum Essen gehen.
Osama Esmat | Director of Front Office 於 2023年3月16日回覆
Dear Stefan, We are so happy that you enjoyed your stay and the dining options with us. We look forward to welcoming you soon.Best regards.

8/10 不錯哦

Saleh

團體旅遊, 家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 4 晚

10/10 有夠讚

Claudia

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is perfect for the equestrian aficionado. It has an equestrian center with a great indoor and outdoor sitting area. Polo tournaments are amazing. The food at all restaurants are of a very good quality with a vert friendly and welcoming staff. Breakfast is amazing with a wide variety of options. The pool area is great as well. The gym is small but has enough equipment for a basic training.
於 2022 年 2 月住了 11 晚

2/10 很糟糕

Kevin

不喜歡：整潔度和員工素質
Very poor overall; very expensive.
Went there for the polo and stayed the night. Polo was great and food was nice in Horse and Hound. Service was very slow though, simply not enough staff available. It went further downhill when we had to ring ten times to move rooms due to noise from the dj they set up, even then they moved us to a worse room closer to the dj. There was empty packet of cigarettes left in the non smoking room when we arrived. The room we eventually moved to the shower was stuck on hot. The window wasn’t sealed properly and the ac vent was think with dust. The next day the pool was only one person there serving everyone drinks collecting food etc so for long periods no one was there, for example when he went to collect food from the kitchen. A layer of scum on the tiles in the pool at surface level. The pool was very dirty and had a lot of stuff floating in it. Even then we went back to horse and hound and after 20 minutes left because only one person was there preparing drinks, taking food orders, seating people etc. then when we eventually went back to the room to get our stuff and leave the door had locked from the inside and then maintenance had to break the door down - obviously not the first time it had happened judging by their lack of surprise. Overall it was bad for a budget hotel - for a premium five start price hotel it was shockingly bad and we will not return there. The only positive thing to say was the food in horse and hound we had the first day was nice.
於 2022 年 2 月住了 1 晚

6/10 一般般

Maximillian

團體旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 2 月住了 1 晚

8/10 不錯哦

Mona

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
اقامه رائعه
於 2021 年 12 月住了 1 晚

8/10 不錯哦

Vanessa

家庭旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度
We loved the pool and our room as it overlooked the polo field
於 2021 年 12 月住了 11 晚

8/10 不錯哦

Elena

團體旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Хороший, но требуется обновление
於 2022 年 1 月住了 3 晚

4/10 不太好

Harada

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
部屋のポットを使ったら黒い汚れが、ばーと出てきて少し大きい茶葉？みたいなものも出てきて衛生面が怖くて使うのをやめました。湯船に浸かろうとお湯を出したら水が茶色？濁った水がでてきて使うのをやめました。ホテルのレストランのご飯はまあまあでルームサービスのご飯もまあまあでした。受付スタッフの方に両替をお願いしたところ、大きなお金はもらえたけどコインが今ないから用意しとくね。と言われたので用意ができたら部屋に電話をしてほしいと伝えたら分かったと言われたものの電話はこず、次の日のチェックアウトの時に聞いたら、まだ用意できてないと言われ、謝りもせず言い訳から始まり昨日は忙しかったんだと言われた。ホテルの部屋のベットは寝心地がよくて部屋の内装も素敵だったけれど一部のスタッフのせいで、せっかくのリフレッシュの時間が少し嫌な気持ちになりました。
於 2021 年 12 月住了 1 晚

10/10 有夠讚

ROZANA

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice
於 2021 年 12 月住了 1 晚

2/10 很糟糕

Fatma

家庭旅遊
喜歡：客房舒適度
不喜歡：整潔度和員工素質
The service and cleanliness was soooo bad, the hotel clients was not friendly and welcoming.
於 2021 年 12 月住了 3 晚

8/10 不錯哦

Shaikah

於 2021 年 10 月住了 1 晚

6/10 一般般

Dennis

情侶出遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
Being told we couldn’t use the swimming pool after 3.30pm as the Irish cricket team had booked it.
於 2021 年 9 月住了 21 晚

4/10 不太好

Hind

家庭旅遊
不喜歡：整潔度、員工素質和客房舒適度
Run for your life..
We checked me and my daughter as a part of a family group into the hotel it was 5 PM. unfortunately the lobby was too hot it seems air-conditioning was not on. the Arabic gentleman in the reception was very gentle and check in was smooth. Corridors were hot very warm and smells like kitchen. While entering to the room I was surprised that it was small one,no working desk, for a glance it looked OK after stepping in I found that curtains were stained furniture all over the room where scratched and room weird was hot as well. Our family members in the villas complained on low air conditioning as well but it was much better than it was in the hotel it’s self. villas were too far from the main building I need to use club car to reach there. it was funny enough that the receptionists are the same people who will drop you to the villas. unfortunately although my family was there for a staycation I was there to have some time to be around and work which I couldn’t do because it was too hot to work in the room specially with no desk and In the lounge was temporarily hot as well. Menu for room dining was limited and expensive unfortunately taste was awful and cookie quality was too bad. we barely spent the night due to the low conditioning. in the morning I asked reception to come and fix the air conditioning when I found out that it’s a common problem in the whole hotel. Breakfast was another horrible experience Please run for your life and stay away
This was for 115 and too oily 😥
Scratches everywhere
Rust
Stained curtains
於 2021 年 6 月住了 1 晚
Philippe d’Amat | General Manager 於 2021年7月5日回覆
Dear Guest, Thank you for sharing your valuable review and for choosing to stay with us. We do apologize for the inconveniences experienced with our temporary AC issue, facilities, and breakfast service; these were definitely not a reflection of the standards we strive to deliver. Rest assured the points highlighted have been addressed with the concerned department for improvements. We hope you give us the opportunity to welcome you back in the future, trusting we will serve you better next time. Best Regards, Philippe d’Amat | General Manager

2/10 很糟糕

yousef

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not recommended
The villa is dirty and very old. The guests there all partying and not comfortable for families at all. The kitchen in the villa not well equipped. The private pool in the villa is too hot, we asked to fix it but they ignored. It was extremely hot. Not all the rooms have towels, we asked for towels and they took more than 1 hour to send it. One of the rooms don’t have shower 🚿, only toilet. The security came each few hours to ask all the guests IDs for the security check!!!!!!!!!! The weirdest ever!!!!! We ordered food and it was horrible and not well cooked. The price was too expensive comparing with other hotels, but the worst. And it’s not recommended at all.
於 2021 年 6 月住了 1 晚
Philippe d’Amat | General Manager 於 2021年6月16日回覆
Dear Guest, Thank you for taking the time to share your feedback with us. I regret to know of your dissatisfaction, and we sincerely apologize for any inconveniences experienced with the housekeeping and maintenance issues mentioned. As well are sorry to know of the uncomfortable situation experienced due to the noise caused by other guests in the near villas. Please be assured that we have strict guidelines when it comes to noise, for this reason, our security team was visiting the villas looking to stop the disturbance. I have personally taken note of your comments and will be sharing them with the concerned teams for correction. We do hope that you will allow us to welcome you again for a much better experience. Best Regards, Philippe d’Amat | General Manager

10/10 有夠讚

HAROUT

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing
於 2021 年 6 月住了 1 晚
Philippe d’Amat | General Manager 於 2021年6月10日回覆
Dear Guest, It was a pleasure to have you as our guest at Al Habtoor Polo Resort. We are thrilled to know that your time with us was a memorable one. We look forward to welcoming you back. Best Regards, Philippe d’Amat | General Manager

10/10 有夠讚

Mohamed

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 1 月住了 2 晚
Khalid Saeed | General Manager 於 2021年2月5日回覆
Dear Guest, Thank you for taking the time to share your review. We are happy to know that your stay with us was excellent. We look forward to welcoming you back soon. Best Regards, Khalid Saeed | General Manager

4/10 不太好

Hadeer

喜歡：整潔度
不喜歡：員工素質
Beautiful Hotel, Service needs work
The resort was very nice. Unfortunately the service we received was not good at all. During check in we were not given any hotel information, including information about the restaurants available or breakfast timings. We also ordered room service and had to ask for missing items and unnecessary calls to confirm our order. Breakfast also was a disappointment.
於 2021 年 1 月住了 1 晚
Khalid Saeed | General Manager 於 2021年1月13日回覆
Dear Guest, Thank you for sharing your feedback with us, and apologies for not meeting your expectations on this occasion. It is very concerning to learn about your experience with our service during your arrival as well as while ordering room service. I can assure you that your review will be discussed with the relevant teams to ensure improvement for our service delivery as per the standards we strive for. We look forward to welcoming you again, trusting that we will serve you better next time. Best Regards, Khalid Saeed | General Manager

2/10 很糟糕

Fred，Australia

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
The property is 1 star with incompetent Staff. Rooms are very Dirty and old. Rooms don’t get cleaned daily. Had a number of issues. Had to request room cleaning, no towels were left. Very disappointing.
於 2020 年 12 月住了 14 晚
Khalid Saeed | General Manager 於 2021年1月5日回覆
Dear Guest, Thank you for taking the time to share your valuable feedback. I regret to learn about your disappointment and the inconveniences faced during your stay with us. The experience you encountered was not a reflection of the standards we strive to deliver to our guests. Rest assured that the points mentioned in your review have been shared with the concerned department for improvements. We look forward to welcoming you again, trusting that we will serve you better next time. Best Regards, Khalid Saeed | General Manager

10/10 有夠讚

Tony

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Christmas and NY in Dubai
It’s an amazing place to stay in Dubai as you have plenty of space with the Polo Fields etc and the sport facility’s around you and the nearest mall is the Outlet mall at better prices than the city if you need to shop!
於 2020 年 12 月住了 5 晚
Khalid Saeed | General Manager 於 2021年1月4日回覆
Dear Tony, Thank you very much for taking the time to share your wonderful experience at our resort. We are happy that you have chosen to stay at Al Habtoor Polo Resort to celebrate the holidays. We look forward to welcoming you once again soon. Best Regards, Khalid Saeed | General Manager

10/10 有夠讚

Jemima

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful location ❤️
於 2020 年 12 月住了 1 晚
Khalid Saeed | General Manager 於 2021年1月4日回覆
Dear Jemima Thank you for visiting Al Habtoor Polo Resort and sharing your 10 out of 10 review with us. We are delighted to know that you had an outstanding experience at our resort. We look forward to welcoming you back again soon. Best Regards, Khalid Saeed | General Manager

8/10 不錯哦

Menachem

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
nice and quiet place
Quiet place, far from the city center. very nice. The staff was courteous, breakfast was satisfying but without many options.
於 2020 年 10 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely stay at a beautiful property!!
If you love polo and need a luxurious room away from the hustle bustle of the city, stay here. I love this quiet, beautiful and spacious hotel in the outskirts of the city. I always make sure to stay here during my visits to Dubai. There were a couple of hiccups during my stay here this time around, though, and I only mention these as constructive criticism, i.e., to prevent future stays from being this way. For example, I thought there would be butler service as during my previous stays here, but it turns out that was no longer an option despite the in-room advertisement. The room was worn and torn and the bathroom was a bit untidy. Nonetheless, Mohammad (the manager) and his staff went above and beyond in making sure my stay was perfect by providing me an absolutley equisite, beauitful room and apologetically explained there was no longer any butler service. I hope they will consider reintroducing butler service to the hotel as that was what really attracts people here other than the on-site polo games. The staff were extremely kind, professional, and trustworthy- they even went as far as holding on to an item I had mistakenly left behind after check- out so I was able to pick it up later during my stay in Dubai. When ordering in-room dining, there wasn't an option to just to bill my room despite having been billed for incidentals upon check-in. Bc of the confusion, I ended up cancelling my order. Peraps this could be better handled as well, as the mini bar was empty too.
於 2020 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect Hotel . Going back June. Love it. Customer service was on point
於 2020 年 3 月住了 3 晚

10/10 有夠讚

Edward

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 5 晚

6/10 一般般

NGA I

喜歡：整潔度和員工素質
3 nights stay at Al Habtoor Polo
The room was okay and the bed is comfy. However, the room that I stayed in, the water is too hot in shower area and cannot adjust with cold water. The breakfast buffet is moderate to have a light breakfast in the hotel. The view is nice looking and far from the city
於 2019 年 12 月住了 3 晚
Manu Madan 於 2020年1月22日回覆
Dear Guest, Thank you for your feedback we appreciate your time and efforts your points have been taken care and shared with concerned department for further improvements and training. Best Regards Manu Madan General Manager

6/10 一般般

Annacarin

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Trevligt- men orutinerad personal, långsam service- framförallt frukosten sköttes bedrövligt. Poolbaren får dock ett plus! Fick sista nattens sömn förstörd pga högljudda grannar, ringde receptionen kl.3 resp 4 men inget hände. Ingen reaktion när vi påtalade detta vid check-out. Dåligt!
於 2019 年 12 月住了 5 晚
Manu Madan 於 2020年1月22日回覆
Dear Guest, Thank you for your feedback we appreciate your time and efforts your points have been taken care and shared with concerned department for further improvements and training. Best Regards Manu Madan General Manager

10/10 有夠讚

MrG，Malta

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property. Well managed and friendly staff, an Oasis in the desert
於 2019 年 12 月住了 15 晚
Manu Madan 於 2020年1月22日回覆
Dear Guest, Thank you for your feedback we appreciate your time and efforts and your motivating comments will b shared with all staff. Best Regards Manu Madan General Manager

8/10 不錯哦

真實旅客

於 2019 年 12 月住了 3 晚
Manu Madan 於 2020年1月22日回覆
Dear Guest, Thank you for your feedback we appreciate your time and efforts Best Regards Manu Madan General Manager

6/10 一般般

JJ

喜歡：住宿環境和硬體和客房舒適度
I will point out the negatives for your own benefit as follows: A) on first day - upon arrival it took more than 30 minutes for bell boy to take luggage to our room and after calling the reception the claimed they had forgotten the tag number for our luggage B) on second day - breakfast ambiance is very robotic from the service team, they looked almost forced to work - upon returning to room at nite, housekeeping neglected to include an extra bathrobe as in first day there were two, one towel was not replaced, and coffee condiments were not replenished. C) on last day - again breakfast ambiance was full. Also when getting up to get seconds, as in first day, when returning to table the dirty plates were not picked up and had to ask service team. For a 4star hotel, and its grand reputation these were not impressive aspects and could easily spread Into social media as negative points. My decision was not to post it in social media rather let you know privately as I’m myself in the hospitality industry and understand these things happen and can be rectified. Wish you all the best in that in future visits these things would be improved and service brought to the level deserving of your establishment Many thanks
於 2019 年 11 月住了 2 晚
Manu Madan 於 2019年11月18日回覆
Dear Guest, Many thanks for your feedback which we will certainly take it as an opportunity to look deeper and improve all areas highlighted by you. We look forward to welcoming you again at our resort. Best Regards Manu Madan General Manager

8/10 不錯哦

nawaf

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 3 晚

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
於 2019 年 10 月住了 3 晚

6/10 一般般

真實旅客

親子旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
The property is tired, staff are not attentive, breakfast quality is terrible. Not 5 star.
於 2019 年 9 月住了 1 晚

8/10 不錯哦

Nael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚

6/10 一般般

真實旅客

商務旅客, 家庭旅遊
喜歡：員工素質
War nicht sauber ! Für ein 5 Sterne Hotel alles veralteten und die Sauberkeit sollen die achten
於 2019 年 4 月住了 6 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Always feel at home here. It’s my 4th visit and they always welcome me with open arms !
於 2019 年 4 月住了 7 晚