No one at the front desk at any time. We always had to wait for someone to come out of the back. At check in I was given wrong customers paperwork since the desk clerk only asked for my last name. Then we were given a dirty room so I went back to the front desk to get a different room. Later that day somehow the door for the dirty room that we never stayed in locked so the hotel staff couldn't get into it. They called me and questioned if we had someone in that room even through they could check their own security cameras and see that I brought both keys for the dirty room back. Second room, pool area, and breakfast were fine, but I was really put off by the overall management of the hotel. Also, why am I getting numerous text messages about pre-check in if the hotel staff don't use it and ask for all the info when I arrive anyhow? Do they not know how to access it?