3 座室內游泳池
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凱藝套房飯店的評分

2.5 out of 5
凱藝套房飯店
615 Highway 10 E, Detroit Lakes, MN

評論

8.2

非常好

10 分，有夠讚；420 則評論中有 174 則" "
8 分，不錯哦；420 則評論中有 140 則" "
6 分，一般般；420 則評論中有 63 則" "
4 分，不太好；420 則評論中有 25 則" "
2 分，很糟糕；420 則評論中有 18 則" "

8.6/10

整潔度

8.8/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Eric Makowski，Motley

喜歡：整潔度、員工素質和住宿環境和硬體
Nice property for the value.
於 2024 年 4 月住了 2 晚

6/10 一般般

Timothy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Debra

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Lloyd

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I would stay here again
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Heather

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Close to the train station. The manager was so great!
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Joan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Shelley

喜歡：整潔度、員工素質和住宿環境和硬體
Very comfortable beds. Friendly staff.
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Michelle

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pool broken
於 2024 年 2 月住了 2 晚
Alycia Jenson - General Manager 於 2024年2月19日回覆
We are working on getting everything in the pool area fixed and looking great. I hope that you will come back when it is done so you can enjoy it.

2/10 很糟糕

Cindy

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Hot tub does not work. Luke warm water. Slide shut down and filthy. Kiddy umbrella sprinkler not working. Disappointed!! Tripped on metal frame in hot tub that floated up and I didn’t realize it! Very dangerous.
於 2024 年 1 月住了 1 晚
Alycia Jenson - General Manager 於 2024年2月19日回覆
I am so sorry that you had a bad experience with our pool area. I have closed it down and we are working on getting everything fixed and back up as soon as possible.

10/10 有夠讚

Keith

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room is so cozy on a very cold January night. My wife & I are very happy to stay here.
於 2024 年 1 月住了 1 晚
Alycia Jenson - General Manager 於 2024年2月19日回覆
Thank you! I am so happy to hear that your stay was pleasant. I hope that you will stay with us again if you are coming through town again.

4/10 不太好

Brittany

家庭旅遊
於 2023 年 12 月住了 1 晚

8/10 不錯哦

carol

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Barbara，Moorhead

情侶出遊
The hotel is just ok. A little expensive for the type of hotel.
於 2023 年 11 月住了 1 晚

6/10 一般般

Scott

於 2023 年 10 月住了 3 晚

6/10 一般般

Cal

家庭旅遊
喜歡：整潔度和員工素質
A place to sleep.
Arrived about 7pm to check in and saw the sign saying 'pool area closed' (said a pipe was broke?), hot tub was main reason I chose to stay here. Clerk asked to confirm my room type but they had me in a accessible room which i didn’t request but said it would be fine (didn't like the shower but it was just a sleep/shower and go so whatever). When I got to the room it was chilly, so I went to the thermostat which read 64°and OFF. I could not figure out how to adjust it so I called the front desk and she had no idea either so she had me come back to the desk for an elecric heater. Overall on the rundown side but worked for a place to sleep and be back on the road again in the morning.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Timothy

喜歡：設施服務
Great area to exercise my dog. Both card readers did not work well. Took many attempts to read cards.
於 2023 年 10 月住了 2 晚

2/10 很糟糕

Brenda

親子旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
Nice

2/10 很糟糕

Lee Ann

家庭旅遊
不喜歡：整潔度和設施服務
First off they didn't have my reservation and said it would take awhile to get it figure out .Didn't get the type of room that I reserve. the room I reserve for my mother that is 93 years old and I asked for a Handicap room for her and didn't get it and the room they gave us was on the second floor they had bugs all around in the halls and then on the second night we went for dinner and when we got back the elevator wasn't working and the room they gave my mother on the first floor the door was broke and the room had box elder bug all over in it. And then I found out that you charge us more then the room would of costed if we would of booked with the hotel directly from them so I will not use Expedia any more and tell everyone I know to stay away for using them.
於 2023 年 10 月住了 2 晚

2/10 很糟糕

Treena

不喜歡：住宿環境和硬體
於 2023 年 10 月住了 2 晚

6/10 一般般

Molly

情侶出遊
喜歡：整潔度、員工素質和設施服務
I booked through Expedia and chose to pay at the property. When we had a last minute change of plans the front desk staff, Ashley, helped me cancel the remainder of my booking and refunded me in full for the days we were not staying. The only thing I could say is that we were in the building with the pool and it has a little bit of a smell, if that bothers you then I recommend asking for a room in the main building that the office is located in.
於 2023 年 10 月住了 5 晚

6/10 一般般

Steven

於 2023 年 9 月住了 1 晚
Alycia 於 2023年10月24日回覆
Thank you for your feedback.

6/10 一般般

Jenna

於 2023 年 9 月住了 1 晚

4/10 不太好

Jason

不喜歡：整潔度和住宿環境和硬體
於 2023 年 9 月住了 3 晚

6/10 一般般

Margaret

情侶出遊
不喜歡：設施服務和住宿環境和硬體
The door was almost impossible to unlock. When we mentioned it to the front desk, they were well aware of it, had tried to fix it but were unsuccessful. Why rent a room you have to struggle to get into?
於 2023 年 9 月住了 3 晚
Alycia Jenson - General Manager 於 2023年10月24日回覆
I'm so sorry that you had to deal with these issues. I will address this with my staff to ensure that doesn't happen to another guest.

6/10 一般般

becky

家庭旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Hot tub was broken. Exterior door handle broken.
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Angela

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

6/10 一般般

Robert

喜歡：員工素質
不喜歡：住宿環境和硬體
Terrible smell of animals when i got in the room. Staff shampooed the room which helped but smell lingered for a couple of days.
於 2023 年 9 月住了 10 晚

8/10 不錯哦

Keith

喜歡：整潔度和員工素質
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Mistie

喜歡：整潔度、員工素質和住宿環境和硬體
Best sleep ever
於 2023 年 9 月住了 1 晚
Alycia Jenson - General Manager 於 2023年10月24日回覆
YAY!!! I love that you got a great night sleep! We hope that you will come stay with us again!

6/10 一般般

Seth

情侶出遊
喜歡：員工素質
Everything about this property was good except our room was under the dining area so at 0530 there was a stampede above us till we got up at 730
於 2023 年 9 月住了 1 晚
Alycia Jenson - General Manager 於 2023年10月24日回覆
I am so sorry that you weren't able to sleep in as long as you could have without the noise. I hope the rest of your stay was great!

10/10 有夠讚

Zahra

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Rodney

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Alycia Jenson - General Manager 於 2023年10月24日回覆
Thank you for the great score!

8/10 不錯哦

Keith

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Unfortunately the pool and hot tub area was closed for maintenance while we were there. They always have a nice breakfast with lots of options.
於 2023 年 9 月住了 2 晚

6/10 一般般

Suzanne

家庭旅遊
喜歡：員工素質
Near lake region.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Ion Field Services

寵物同遊, 商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The alarm clocks and the wall USB receiving ports The art deco tres chique
於 2023 年 8 月住了 4 晚

10/10 有夠讚

ashtin

於 2023 年 8 月住了 2 晚

4/10 不太好

Carol

家庭旅遊
不喜歡：住宿環境和硬體
The elevator was not working and we had to carry our luggage up and down the stairs. We had difficulty shutting our door, and ended up accidentally left it open for several hours.
於 2023 年 8 月住了 2 晚
Alycia Jenson - General Manager 於 2023年9月2日回覆
I am so sorry that you had these issues. I was unaware of them and will make sure they get fixed properly!

8/10 不錯哦

Gerald

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is older but it looks like it’s been remodeled a number of years ago. All the basic necessities were there except there was no hair dryer in the room. The front office staff was professional and personable. They had done an excellent job of decorating the front desk area. We’d probably inquire about availability, if we planned to stay in that area again
於 2023 年 8 月住了 1 晚
Alycia Jenson - General Manager 於 2023年9月2日回覆
I'm so sorry that your room didn't have a hair dryer. We will make sure that it does for future guests. I appreciate your kind words about the decorations.

8/10 不錯哦

Henry

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Well kept. Need picnic tables in grass area
Alycia Jenson - General Manager 於 2023年9月2日回覆
Agreed! We will work on getting the picnic tables back there for you!

8/10 不錯哦

Beryl Ann

於 2023 年 8 月住了 3 晚

10/10 有夠讚

William

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2023 年 8 月住了 4 晚
Alycia Jenson - General Manager 於 2023年9月2日回覆
Thank you!

10/10 有夠讚

Alexandra

於 2023 年 8 月住了 1 晚
Alycia Jenson - General Manager 於 2023年9月2日回覆
Thank you!

6/10 一般般

David

家庭旅遊
不喜歡：住宿環境和硬體
於 2023 年 8 月住了 2 晚

6/10 一般般

Deb

喜歡：設施服務
The doors in building 2 are extremely hard to open. I had to call someone to help me out of the building with my suitcase. The handicap button to get to the office is broken. If you are using a wheelchair you would not have access to the building.
於 2023 年 8 月住了 2 晚

8/10 不錯哦

Sam

於 2023 年 7 月住了 1 晚

4/10 不太好

Marnie，Rochester

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Check in wasn't great, told me I couldn't check in because it was only 2pm and check in was 3pm. This went on for a while, I was leaving then she said she'd do ot but room wouldn't be ready. Magically, the keys were sitting on the counter wirh our reservation info. Room coyld have been okay, but one bed full of crumbs, other seemed clean, bathroom floor had urine stain and toilet cover had urine all over it, bedside table was sticky, and fridge wouldn't close. Lady at front desk was nonexistent on 2 occasions to see if we could get a different room. Pool area was disgusting, the photos on the web mist be 15 or more years old. So disappointing, especially for over 200 bucks.
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Allen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Frank

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place
Very nice place, welcoming, excellent breakfast, great location
於 2023 年 7 月住了 1 晚
Alycia Jenson - General Manager 於 2023年7月26日回覆
Frank:Thank you for your kind words. We appreciate it.

10/10 有夠讚

Austin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚

4/10 不太好

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
Disappointed - Price was High
AC went out second night at about 10 pm, woke up and stuff in fridge was warm, but worst of all was the water slide / pool was absolutely disgusting! Was it yellow water or pee? We stayed waaaay away from that thing. One will never know, so disappointing for the kids.
於 2023 年 7 月住了 2 晚
Alycia Jenson - General Manager 於 2023年7月26日回覆
I am so sorry that you had a bad experience. I assure you we do everything we can to keep the chemical levels in line and bodies of water clean. I will be addressing these issues with my staff right away. Thank you for bringing this to my attention.