外觀

底特律湖溫德姆阿美瑞辛飯店的評分

2.5 out of 5
底特律湖溫德姆阿美瑞辛飯店
777 Hwy. 10 East, Detroit Lakes, MN

評論

8.0

非常好

10 分,有夠讚;311 則評論中有 128 則" "
8 分,不錯哦;311 則評論中有 109 則" "
6 分,一般般;311 則評論中有 37 則" "
4 分,不太好;311 則評論中有 17 則" "
2 分,很糟糕;311 則評論中有 20 則" "

8.4/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

wallace

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
jesse 於 2024年4月22日回覆
Dear Wallace,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

2/10 很糟糕

Jennifer

喜歡:員工素質
不喜歡:整潔度
The bathroom was especially dirty!!! No toilet paper. None! I was not at all pleased. 😢 I would not ask for a refund. But I’d appreciate a voucher or a certificate for the next complimentary visit. Please? Thank you.
於 2024 年 4 月住了 1 晚
jesse 於 2024年4月11日回覆
Dear Jennifer,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

8/10 不錯哦

Kenneth

商務旅客, 團體旅遊
喜歡:整潔度和員工素質
Not sure that anything was unique. Room was clean as was the building. The hot tub was closed. Not sure if this is an unusual situation or the normal. So often now I choose a hotel for having a hot tub or other amenity which is no longer in use.
於 2024 年 4 月住了 1 晚
jesse 於 2024年4月8日回覆
Dear Kenneth,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 有夠讚

Rachel

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our jetted tub suite!! We also loved having the fireplace!! The pool and hot tub area had a few wild kids though that were pretty loud. So we enjoyed our jetted tub in our suite!!
於 2024 年 3 月住了 2 晚
Caleb Braun 於 2024年4月4日回覆
Thank you for letting us know you enjoyed your stay Rachel! We look forward to seeing you next time you are in the area!

6/10 一般般

Debbie

情侶出遊
喜歡:員工素質
The main issue upon check in was that an employee didn’t think of the consequences of closing the pool & sauna. After my initial review, the pool & sauna did open but the pool was chilly. Still no hot tub.
於 2024 年 3 月住了 2 晚
Caleb Braun 於 2024年4月1日回覆
Hi Debbie, thanks for letting us know your concerns. We are working on this issue and getting it resolved as soon as we can. Thank you!

8/10 不錯哦

Vicki

喜歡:整潔度、員工素質和設施服務
Nice rooms, clean and large. Heat didnt work in first room. Second room was around 65 degrees and took well over an hour to warm up. Morning front desk said they would check on it.
於 2024 年 3 月住了 1 晚
jesse 於 2024年3月18日回覆
Dear Vicki,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 有夠讚

Aaron

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good place to stay in Detroit Lakes-not new, but well maintained and kept up to date. Staff were friendly and helpful, and our kids loved the pool!
於 2024 年 3 月住了 2 晚
jesse 於 2024年3月18日回覆
Dear Aaron,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 不錯哦

Ken

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything good except sauna broke
於 2024 年 3 月住了 1 晚
jesse 於 2024年3月11日回覆
Dear Ken,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 不錯哦

Ssndra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Caleb Braun 於 2024年3月2日回覆
Thank you for leaving us your feedback Sandra!

2/10 很糟糕

Joseph

商務旅客, 家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hot tub was very cold! One of the reasons i picked this place was because they had a hot tub. The guy doing our check in was not very personable. Seemed to be "bothered" when anyone was asking for help or for change to play the pool table or claw machines.They needed my license plate number for their paperwork after saying I'm parked in the handicap parking and i have knee and hip issues they put me in a room on the 2nd floor.I asked where the elevator is and he said we only have stairs.OK,fine i can make this work l,i thought,but then i get to my room and the keys don't work so back down the stairs i had to go to get them fixed.The next day i left for a few hours came back around 1pm, went to my room and my keys didn't work again! So back down the stairs i go again. This time they checked someone else out wrong and my keys/ room were part of that issue. Completely horrible and ridiculous that there isn't an elevator if you're going to put people on the 2nd floor if they have handicaps. Feedback options above won't let me select "other" to enter in other issue like the key problems, the hot tub problems, the very few(usually only 2 to 4 if any)to no pool towels were placed on the towel rack for people to use.The room itself was super cold, heater was set to off and read 60° room temperature, if you know you're renting that room out at least turn the heat on in the winter.Upon check out,I explained everything the manager and he had no idea the hot tub wasn't working.
於 2024 年 2 月住了 2 晚
Management 於 2024年2月20日回覆
Hi Joseph. Thank you for letting us know about your experience. I will be in touch with you tomorrow to discuss your issues you had during your stay. Thank you,Caleb BraunGeneral ManagerAmericInn Detroit Lakes, MN

8/10 不錯哦

Ntshadi

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very clean and in a superb location.
於 2024 年 2 月住了 1 晚
jesse 於 2024年2月12日回覆
Dear Ntshadi,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 有夠讚

Kevin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
jesse 於 2024年1月26日回覆
Dear Kevin,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 不錯哦

David

jesse 於 2024年1月25日回覆
Dear David,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

2/10 很糟糕

Zackery,Fargo

親子旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
We booked this hotel for the sole purpose of using the pool and spa amenities. The pool area was cold, the hot tub was not working properly, the sauna was out of order. The fire alarm went off twice in our room early in the morning. The staff could have warned us at check in as they had been having issues with the alarm system prior to our arrival. The heater in our room didn’t work properly, it was too hot even set at 68. If we were to shut it off it got too cold. There wasn’t an ”auto” option for the fan or we would have tried to use that. The only good thing during our stay was the breakfast. We did end up leaving a day early and will be requesting a partial refund.
於 2024 年 1 月住了 1 晚
AmericInn Detroit Lakes Management 於 2024年1月15日回覆
Zackery, we are so sorry to hear about your experience at our hotel. Please accept our apology and know that this is not characteristic of our hotel. We will look into everything mentioned in your review. We hope next time you're in the area, you will give us another chance to prove to you that we strive for guest satisfaction! Please feel free to reach out to us with any other concerns about your stay.

10/10 有夠讚

Debra

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place to stay
Great location. Clean comfortable room.
於 2023 年 12 月住了 1 晚
jesse 於 2023年12月29日回覆
Dear Debra,We are delighted to have been your hotel chosen hotel during your recent stay AmericInn DL. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

6/10 一般般

Lorie

情侶出遊
I have always enjoyed staying at this hotel when it was under previous ownership. The new ownership is not as accommodating. Absolutely no early check-ins, unless you want to pay an extra fee. If you stay more than 2 nights/3 days, they do not come in to change out laundry/towels, etc. I stay at a hotel to be waiting on... not to have to go to front desk to ask for things like new towels or whatever. I was not happy with my upgrade, which needs a better description of what the room contains and how it is laid out. I upgraded to a suite with a king bed, couch and hot tub and it was CRAMPED. TV is off to the side of bed, so you have to turn your head. Should be straight out from bed when you lie in it.
於 2023 年 12 月住了 2 晚
jesse 於 2023年12月26日回覆
Dear Lorie,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Place to sleep
Only problem was the shower heads were bad and could not take a decent shower
於 2023 年 12 月住了 1 晚
jesse 於 2023年12月12日回覆
Dear Guest,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 有夠讚

Tammi

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年12月11日回覆
Thank you for your review Tammi!! We are glad you enjoyed your stay and we hope to see you next time you're in the area.

10/10 有夠讚

真實旅客

喜歡:整潔度、住宿環境和硬體和客房舒適度
The hotel was super nice and the room was so comfortable and quiet. Great value for money
於 2023 年 12 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年12月5日回覆
Anonymous, thank you so much for your review! We appreciate you taking the time to do so. We hope to see you next time your travels bring you to the Detroit Lakes area!

10/10 有夠讚

Eric

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked it
於 2023 年 11 月住了 2 晚
jesse 於 2023年12月4日回覆
Dear Eric,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 不錯哦

Memory

於 2023 年 11 月住了 2 晚
AmericInn Detroit Lakes Management 於 2023年12月22日回覆
Memory, thanks for your review. Let us know what we can do to make your next stay even better!

10/10 有夠讚

Joyce

寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Access to walking path and not too far from lake
於 2023 年 11 月住了 1 晚
jesse 於 2023年11月20日回覆
Dear Joyce,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 不錯哦

Kathleen

團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
I was quite surprised to see the set up of the room with the living area and tv along with a nice mini fridge and microwave. I was concerned when the attendant I spoke to about the heating issue had not taken care of it however when we returned, the new attendant got it working for us.
於 2023 年 11 月住了 1 晚
jesse 於 2023年11月20日回覆
Dear Kathleen,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 有夠讚

Laurie

喜歡:員工素質
於 2023 年 11 月住了 1 晚
jesse 於 2023年11月17日回覆
Dear Laurie,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

6/10 一般般

Brenda

家庭旅遊
喜歡:員工素質
不喜歡:設施服務
Pull out couch sheets were dirty, the hot tub was not working. The freezer in the fridge in the room was gross and nasty.
於 2023 年 10 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年10月30日回覆
Brenda, please accept our apologies for the issues mentioned in your review. This sounds very uncharacteristic of our property. We will be sharing this feedback with our team to prevent this from happening again in the future. Next time please make the front desk aware and we will switch you rooms if possible. Feel free to reach out to us with any other concerns regarding your stay. We hope you will give us another chance to better serve you in the future.

2/10 很糟糕

真實旅客

家庭旅遊
喜歡:員工素質和客房舒適度
不喜歡:住宿環境和硬體
Photo provided by Hotels.com incorrect! Not the room pictured. Front desk agent correct issue with great customer care. Do not trust pictures shown on this site and when called, horrible customer service!
於 2023 年 10 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年10月27日回覆
Hi Anonymous, thank you for taking the time to provide feedback. We pride ourselves in striving to provide the best customer experience as possible. As for the photos on Hotels.com - I just checked them and can confirm that they are accurate representations of what the rooms currently look like.I am sorry your stay was dissatisfactory and we do hope that you will give us another chance in the future.

10/10 有夠讚

George

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年10月27日回覆
George, thank you for your review! We hope to see you again next time you're in the area!

10/10 有夠讚

Kirt

於 2023 年 10 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年11月7日回覆
Thanks for your review Kirt. We are glad to see you had an enjoyable stay with us! See you next time you're in the area!

8/10 不錯哦

Angie

團體旅遊
喜歡:整潔度、員工素質和客房舒適度
Nice place for a weekend stay. Unfortunately the hot tub was not heated and the rooms were dusty. Was a bit surprised that almost every corner on the walls in The room and building were missing chunks of the wall. Looks a bit tacky for a nice hotel. The breakfast they had was amazing!
於 2023 年 10 月住了 2 晚
AmericInn Detroit Lakes Management 於 2023年10月27日回覆
Hi Angie, thanks for your feedback! We apologize for the issues that occurred during your stay. Please know that this is not characteristic of the level of service we strive to provide. We are under new ownership and management and are actively working to fix things that need fixing, and changing things that need changing!We are glad you enjoyed our continental breakfast and we hope to see you again next time you're in the Detroit Lakes area!

8/10 不錯哦

Eric

親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
The property was clean, quiet. The kids loved the pool, and sauna. The hot tub was not working when we were there, but not a big deal. Breakfast was a big hit with everybody. Would recommend staying here. My only concern is they charge a fee for checking in early. Never heard of that before.
於 2023 年 10 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年10月16日回覆
Hi Eric, thank you for your review! We are glad to hear that you and your family had a blast staying with us! We look forward to seeing you all again next time you're in the area.

2/10 很糟糕

Colleen,la crescent

不喜歡:設施服務
於 2023 年 10 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年10月30日回覆
Colleen, we are sorry to see that your stay with us was less than satisfactory. Please reach out to us with any concerns regarding your stay.

10/10 有夠讚

GAYLEN

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service. Clean and comfortable rooms.
於 2023 年 10 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年10月16日回覆
Thank you Gaylen for your review and kind words! We take pride in providing the utmost service to our guests. We look forward to serving you again next time you're in the area!

6/10 一般般

carol

情侶出遊
不喜歡:設施服務
Mattress was lumpy, not comfortable. Breakfast mediocre at best
於 2023 年 10 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年10月16日回覆
Carol, we are sorry to hear that your stay was less than satisfactory. We hope in the future you will allow us another chance to better serve you.

10/10 有夠讚

Kerrina

於 2023 年 10 月住了 2 晚
AmericInn Detroit Lakes Management 於 2023年10月16日回覆
Kerrina, thank you for your review! We hope to see you again next time you're in the area!

10/10 有夠讚

Don

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Conner was gracious and friendly, room very clean and comfortable. Breakfast was fantastic, beyond our expectations. Hot food, fruit, juice, fresh waffles, bagels, biscuits and gravy, etc. We would definitely stay again!!
於 2023 年 10 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年10月9日回覆
Don, thank you so much for your review and kind words! We are glad that your expectations were exceeded and we look forward to serving you again in the future!

10/10 有夠讚

Nathan

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
AmericInn Detroit Lakes Management 於 2023年10月9日回覆
Hey Nathan, thanks for your review! We are glad that you had an exceptional stay with us and we look forward to serving you again next time you're in the area!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:員工素質和客房舒適度
於 2023 年 9 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年10月5日回覆
Anonymous, thanks for your review! Please let us know what we can do to make your next stay even better!

10/10 有夠讚

Charlene

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年10月2日回覆
Charlene, we are glad to see you had an enjoyable stay! We hope to see you again next time you're in the area.

8/10 不錯哦

Lisa

於 2023 年 9 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年10月9日回覆
Thanks for your review Lisa. Let us know what we can do to make your next stay even better!

8/10 不錯哦

Jason

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice staff, clean room.
於 2023 年 9 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年9月18日回覆
Thanks for your review Jason! Please let us know what we can do to make your next stay even better. See you next time you're in the area!

10/10 有夠讚

Steve

於 2023 年 9 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年10月5日回覆
Thanks for your review Steve! We are glad to see your stay went exceptionally well. We can't wait to serve you again next time you're in the area!

8/10 不錯哦

Randall,Forest Lake

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a nice stay for the Duck Beardsley run in September. Service staff were friendly and the pool area clean. The pool table was the best. I suggest replacing the Ms. Pac-Man arcade game as soon as possible with Frogger or Mortal Combat.
於 2023 年 9 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年9月10日回覆
Hey Randall! Thanks for your feedback and review! We are glad to see you had an enjoyable stay with us. We hope to see you next time your travels bring you to Detroit Lakes - we may even have an impeccable Frogger arcade game for you to play!

10/10 有夠讚

Diana

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly, clean room and nice pool!
於 2023 年 9 月住了 2 晚
AmericInn Detroit Lakes Management 於 2023年9月18日回覆
Thank you Diana for your review and kind words! We are glad you had an enjoyable stay, & we hope to see you next time you're in the area.

8/10 不錯哦

Scott

喜歡:員工素質
於 2023 年 9 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年9月10日回覆
Hi Scott, thanks for your review! Let us know what we can do to make your next stay even better.

10/10 有夠讚

Christopher

於 2023 年 9 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年9月10日回覆
Thanks for your review Christopher! We hope to see you next time your travels bring you to Detroit Lakes.

8/10 不錯哦

Marvin

寵物同遊, 家庭旅遊
喜歡:設施服務
Room 106 may have been recently shampooed as the carpeting was very damp. Other than that our stay was good. Breakfast is bare bones which is typical of this chain. Under staffed, who isn’t? Felt for the one lady as we saw her both mornings as well as the evening between.
於 2023 年 9 月住了 2 晚
AmericInn Detroit Lakes Management 於 2023年9月5日回覆
Thank you for your feedback Marvin. We are glad to see that your stay went well. Please let us know what we can do to make your next stay even better!

2/10 很糟糕

Dawid

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely the worst hotel stay experience in my life. I’ve stayed in hundreds of properties across the world from the most lavish resorts to 2 star small town properties like this, and never felt compelled to write a review, good or bad, until I came across this atrocity. This place should be shut down until new staff is hired and health and safety protocols are reviewed. I walked into the completely empty property to check in, only to be looked at up and down by the rudest person I’ve ever come across in the hotel or service industry industry. He was shocked to see a person entering the property and yelled that check in is not until 3 pm. I was completely aware of that. I politely asked if he could check me in as all rooms were empty and available, even for an additional fee. He only snapped back at me that he knows none of the rooms are clean. Was told manager will not be available for 6 days. In terms of the room itself, hair shavings were left over in the bathroom sink. The jetted tub had dirt and remnants of what appeared to be food pieces in it. My room was never serviced or cleaned during the 4 days I was there. The breakfast on offer was not only inedible but also spoiled. Pancake batter was separated into water and goo and rotten. Orange juice was water resembling urine. This place is an absolute nightmare. Stay away! For reference, I have stayed at this exact same brand and property in Wisconsin a week ago, and it was a pleasure and without a single complaint.
於 2023 年 8 月住了 3 晚
AmericInn Detroit Lakes Management 於 2023年9月5日回覆
Hi Dawid. The experience you described it not characteristic of the level of service our associates strive to provide. We would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

6/10 一般般

harry

家庭旅遊
Rooms are dark and quite dated. Linens were scratchy .
於 2023 年 9 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年9月5日回覆
Harry, thanks for your feedback. Rest assured that we are under new ownership & management and are working on updating all aspects of the hotel. We hope to see you next time your travels bring you to the area!

2/10 很糟糕

Chasidi

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property “overbooked” and despite paying extra for upgraded rooms, we did not get the rooms we paid for. Staff stated they were sorry but could do nothing and did not refund any over the inflated price.
於 2023 年 9 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年9月5日回覆
Hi Chasidi. Please feel free to reach out to us regarding your concerns with your stay. Any refunds need to be done through the point of booking, which would be Expedia. We sincerely apologize for the inconveniences that occurred for you, and hope you will give us another chance in the future. Thank you for your feedback.

10/10 有夠讚

Clint

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
AmericInn Detroit Lakes Management 於 2023年9月1日回覆
Thanks for your review Clint! We are glad that your stay went well and we can't wait to see you next time!