住宿設施服務

蒂亞克奧本山森帕萬豪飯店的評分

3.5 out of 5
蒂亞克奧本山森帕萬豪飯店
3600 Centerpoint Pkwy, Pontiac, MI

評論

8.6

有夠讚

10 分,有夠讚;589 則評論中有 331 則" "
8 分,不錯哦;589 則評論中有 166 則" "
6 分,一般般;589 則評論中有 46 則" "
4 分,不太好;589 則評論中有 27 則" "
2 分,很糟糕;589 則評論中有 19 則" "

9.0/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

4/10 不太好

Joshua

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lady who ran it up front was super pretty and super nice. The lil bald guy on 3rd shift was a hole!! Water was cold the only reason I wanted for my son. Hair in the pool. Overall experience… sucked!!
於 2024 年 3 月住了 1 晚
Chip 於 2024年4月21日回覆
Thank you, so much for taking time out to give us some feedback. We take it as an opportunity to grow. We hope that in the future you return so that we can create a better experience for you.

10/10 有夠讚

Shadi

喜歡:設施服務和住宿環境和硬體
Ok
於 2024 年 4 月住了 2 晚
Chip 於 2024年4月15日回覆
Thank you so much for taking time out to provide us with some feed back. The rating 5 out of 5 is amazing and makes us happy to know that we were about to meet your accommodations. We appreciate you more that you ever know and we hope that whenever you travel in the future you allow us to host you again. Until next time!

10/10 有夠讚

Mary

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very close to some great places to eat. It was noisy because of a wedding. Lots of doors slamming late.
於 2024 年 3 月住了 2 晚
Chip 於 2024年3月26日回覆
Thank you so much for taking out time to connect with us to give some feedback. We are pleased to know that we were able to meet your accommodations. We also appreciate you high despite the business of the wedding guest. Thank you for your understanding. You are the true definition of a good sport and a wonderful guest. We would love to have you back whenever you are visiting the area and will ensure that we would make it a priority with a quieter cozier stay. Thanks Ms. Mary, have a wonderful rest of your week.

2/10 很糟糕

Anouvong

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Chip 於 2024年3月19日回覆
We would like to first start by saying that we apologize for a less than spectacular experience with us. It is our duty to ensure every guest has a great experience. We thank you for your feedback and for choosing our hotel. We take it as an opportunity to grow! In the future we would love to have you back to give you the experience you deserve. Once again, we do apologize and hope you allow us to redeem ourselves.

10/10 有夠讚

april

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very smooth check in, extremely clean lobby, I would recommend to anyone traveling
於 2024 年 3 月住了 1 晚
Chip 於 2024年3月10日回覆
Thank you so much for your positive feedback! We appreciate you for allowing us to host you during your time of travel. We would love to have you back as a guest whenever you are looking to travel.

10/10 有夠讚

Jason

喜歡:整潔度
於 2024 年 2 月住了 1 晚
Chip 於 2024年3月2日回覆
Thank You so much for taking time out to leave us some feedback. We are pleased to know that we were able to meet your expectations. We would love to have you back anytime you are traveling to the area. Until next time!

10/10 有夠讚

Zach

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Solid location and friendly staff. Hotel isn’t perfect but exactly what we expected
於 2024 年 2 月住了 1 晚
Chip 於 2024年2月20日回覆
We are pleased to know that we were able to meet your accommodations. We appreciate your feedback as we do value your view. We hope that in the future you will allow us to host you again.

10/10 有夠讚

Crystal

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Chip 於 2024年2月15日回覆
Thank you so much for your feedback! We appreciate your business and would love to have you back whenever you are in the area.

10/10 有夠讚

Angel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel. Very clean and food in the restaurant was also very good. What stands out at this hotel though was the staff. Everyone was helpful and extremely professional. One staff in particular, Ms.Tina, was honestly one of the nicest ladies I have had the pleasure of meeting. I was with a group of hockey players and she went above and beyond in ensuring all the kids had a good breakfast. She even kept the breakfast available an extra hour as she knew kids had a late game. This lady is a gem and the Marriott is lucky to have her!
於 2024 年 1 月住了 1 晚
Chip 於 2024年1月30日回覆
Thank you so much for this wonderful response. We are happy to hear you had an amazing experience! Ms. Tina is indeed a gem and yes, we are so very lucky to have her. We are also very lucky to have hosted you during your stay with us and we hope you return to create more memories with us here at the Auburn Hills Marriott Pontiac!

8/10 不錯哦

Matthew

於 2023 年 12 月住了 1 晚
Chip 於 2024年1月30日回覆
Thank you so much for your feedback. We appreciate you for allowing our hotel to host you during your time of travel.

10/10 有夠讚

Linda

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Weekend stay
於 2023 年 12 月住了 2 晚
Chip 於 2024年1月30日回覆
Thank you so much for taking time out of your busy schedule to give us some feedback. We were honored to have you as our guest, and we hope you return so that we can provide more wonderful experiences for you and your family.

10/10 有夠讚

Renee

於 2023 年 12 月住了 1 晚
Chip 於 2023年12月11日回覆
Thank you so much for taking time out to leave us a review. We appreciate your business and kindness! We hope that in the future you allow our hotel and staff to accommodate you and your family once again.

10/10 有夠讚

?????

Chip 於 2024年2月15日回覆
Thank you so much for taking time out to give us some feedback. We are pleased to hear that you enjoyed your stay with us. We would love to host you again whenever you are in the area.

10/10 有夠讚

Jeffrey

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Chip 於 2023年11月13日回覆
Thank you so much for taking time out of your day to leave us some feedback. We appreciate your positive review. We hope that in the future you return to stay with us so that we can create more memorable experiences.

8/10 不錯哦

Bryce

於 2023 年 10 月住了 2 晚
Chip 於 2023年11月25日回覆
Thank you so much for taking time out to leave us some feedback as we look to it as opportunities to grow. We appreciate your business and hope that during your future travels you allow us to host you again.

4/10 不太好

Rajat

於 2023 年 10 月住了 2 晚
Chip 於 2023年11月13日回覆
We appreciate your business and for you taking time to give us some feedback. We take it as an opportunity to grow.

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Chip 於 2023年10月11日回覆
Thank you so much for taking the time to give us some feedback from your past stay. We are pleased to know that we were able to meet your accommodations. We hope in the future whenever you're visiting the area, that you give us the honor to host you and your family again. You are much appreciated!!

8/10 不錯哦

Sandra

於 2023 年 9 月住了 2 晚
Chip 於 2023年9月20日回覆
Thank you so much for taking time out of you busy schedule to give us feedback. We appreciate your business and would hope that in the future you allow us to host you again.

10/10 有夠讚

Violetta

喜歡:整潔度、員工素質和住宿環境和硬體
nice
於 2023 年 9 月住了 2 晚
Chip 於 2023年9月19日回覆
Thank you so much for the positive feedback. We are pleased to know that our hotel was able to meet your standards. We hope that in the future you return so that we can create more wonderful memories for you.

6/10 一般般

Cassandra

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed here for my boyfriends birthday since it was close to top golf and we didn’t want to drive far afterwards. The room was attractive and clean for the price. Check in was easy and hotel staff was friendly. Bad area looked good but there was an event and it was crowded. The only negative to this stay was that the bed was the most uncomfortable thing I have slept on in awhile. Oh my God - I woke up feeling terrible followed by feeling sore for the next following days. I was not expecting that as hotels beds are usually one of the best
於 2023 年 9 月住了 1 晚
Chip 於 2023年9月19日回覆
Thank you for taking time out to give us feedback. We take it as an opportunity to improve on our guest experience. We apologize if we did not meet your full expectations. We want you to know that we appreciate your honesty as it allows us to grow.

10/10 有夠讚

Shadi

於 2023 年 9 月住了 1 晚
Chip 於 2023年10月11日回覆
We appreciate your positive feedback and we are pleased to know that our establishment met your accommodations. We hope that in the future you all return to make more memorable experiences with us here at the Auburn Hills Marriott Pontiac. You are Awesome!!

2/10 很糟糕

Alejandra

於 2023 年 8 月住了 3 晚
Vita 於 2023年8月30日回覆
We are so sorry to hear that your stay with us was less than excellent. We strive to provide an exceptional service to our guests during their stays. I am so sorry that you did not experience the same . Our customer service is top notch and we are in top 50 nation wide. Once again We are so sorry

10/10 有夠讚

Joaquin

喜歡:整潔度
於 2023 年 8 月住了 1 晚
Chip 於 2023年8月25日回覆
Thank you so much for taking time out to give us some feedback. We appreciate you and can't wait for you to return to our hotel to create more memories.

10/10 有夠讚

Zacqueline

商務旅客
於 2023 年 8 月住了 5 晚
Chip 於 2023年8月16日回覆
Thank you so much for taking time out of your day to give us feedback. We appreciate you and hope you return in the future to stay with us again.

4/10 不太好

Jasmine

喜歡:整潔度
Charged my card twice.
於 2023 年 7 月住了 1 晚
Chip 於 2023年8月16日回覆
We sincerely apologize for the inconvenience. It is our mission to make sure our guests receive renowned customer service. We hope that in the future you return so that we can leave a better impression on you. Thank you!

10/10 有夠讚

LOU

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
40th anniversary of the Fiero event was held there great job
於 2023 年 7 月住了 2 晚
Chip 於 2023年7月31日回覆
Thank you so much for taking time out of your day to give us some feedback. We are very pleased to know that our establishment was able to meet your accommodations. We hope that in the future you return so that we can make another memorable stay for you. Our staff really enjoyed learning about the cars. Until next time!

10/10 有夠讚

Mike

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 6 晚
Chip 於 2023年7月22日回覆
Thank you so much for your feedback! We appreciate you for choosing our hotel to meet your accommodations.

10/10 有夠讚

Jevon

於 2023 年 7 月住了 1 晚
Chip 於 2023年7月31日回覆
Thank you so much for taking time out of your day to give us some feedback. We are very pleased to know that our establishment was able to meet your accommodations. We hope that in the future you return so that we can make another memorable stay for you. Until next time!

10/10 有夠讚

James

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing!!!!!!!!!!
於 2023 年 7 月住了 1 晚
Chip 於 2023年7月22日回覆
You are amazing! We appreciate you for feedback and for choosing our establishment to meet your accommodations! Until we meet again!

10/10 有夠讚

Howard

喜歡:整潔度、員工素質和住宿環境和硬體
Very clean and comfortable.
於 2023 年 7 月住了 2 晚
Chip 於 2023年7月6日回覆
Thank you so much for your feedback! We are happy to hear that we met your expectations and we can't wait to have you back at our hotel as a guest!

6/10 一般般

Mark

不喜歡:住宿環境和硬體
The sink in the bathroom was stopped up.
於 2023 年 6 月住了 1 晚
Chip 於 2023年6月30日回覆
We definitely would like to apologize for any inconvenience that this might have caused. We thank you for taking time out to give us feed back and we hope that in the future you decide to visit us again so that we can make your stay incredible.

10/10 有夠讚

Taylor

於 2023 年 6 月住了 1 晚
Chip 於 2023年7月31日回覆
Thank you so much for taking time out of your day to give us some feedback. We are very pleased to know that our establishment was able to meet your accommodations. We hope that in the future you return so that we can make another memorable stay for you. Until next time!

4/10 不太好

Mikael

於 2023 年 5 月住了 5 晚
Vita 於 2023年6月20日回覆
Hello,Thank you so much for sharing your feedback. I am so sorry to hear that your stay with us was less than excellent. Please, let us know if there is anything we can do to make it right.

6/10 一般般

真實旅客

商務旅客
喜歡:住宿環境和硬體
The offerings in the concierge lounge were disappointing given the significant premium for an otherwise smaller than usual room
於 2023 年 6 月住了 1 晚
Chip 於 2023年6月3日回覆
We would like to apologize for your displeasure with the lounge and we also thank you for your feedback as we consider it an opportunity to improve. We hope that in the future you would return so that we can provide a better experience.

10/10 有夠讚

Joe

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
Chip 於 2023年5月9日回覆
Thank you so much for your positive feedback! We are beyond thrilled to know that our hotel was able to meet your accommodations. We would be more than happy to have you back whenever you are visiting the area. Until next time!!

6/10 一般般

Gustavo

喜歡:整潔度和住宿環境和硬體
於 2023 年 5 月住了 1 晚
Chip 於 2023年5月9日回覆
Thank you so much for your feedback!

2/10 很糟糕

Paul

家庭旅遊
喜歡:住宿環境和硬體
不喜歡:設施服務
Wi-Fi terrible and they charge for everything
於 2023 年 4 月住了 1 晚
SC 於 2023年5月1日回覆
If you sign up as a Bonvoy member the WIFI is free. Otherwise, we are a full-service hotel. We don't advertise anything is free, so we do apologize.

8/10 不錯哦

Carlos

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
Chip 於 2023年4月24日回覆
Thank you so much for your feedback. We hope that in the future you return to stay with us.

6/10 一般般

Betsy L,Jersey City

家庭旅遊
喜歡:整潔度、員工素質和設施服務
The property was just ok. Many unattended kids running around the hotel completely unchecked while the parents drank at the bar. Not cool. I was there with my child who obviously did not behave in that way.
於 2023 年 4 月住了 2 晚
Chip 於 2023年4月18日回覆
We definitely appreciate your feedback as we look to it as an opportunity to grow. We do understand your views as we do try our best to make all of our guests feel comfortable. We hope that in the future you return to stay with us so that we can provide you with a more pleasant stay.

8/10 不錯哦

Christopher A

於 2023 年 4 月住了 2 晚
Chip 於 2023年5月9日回覆
Thank you so much for staying with us and taking time out of your day to give us some feedback! You are appreciated!

6/10 一般般

Anthony

家庭旅遊, 親子旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
It was an ok stay. The smell at the hotel war terrible, something like chlorox. The breakfast was not good either, they have eggs but not sausage and bacon together the same day, only one kind a day, they switch them basically. Anyways, last year stay was better I think, besides the breakfast (it wasn’t good either).
於 2023 年 3 月住了 1 晚
Chip 於 2023年3月18日回覆
Good afternoon. We appreciate the feedback as we look at it as an opportunity to improve our guest experience. We hope that in the future you return to our property so that we can make a more amazing experience for you.

4/10 不太好

Borislav

於 2023 年 3 月住了 2 晚
Chip 於 2023年3月27日回覆
We appreciate your feedback as we use it as an opportunity to improve our guest experience. We hope that in the future you return to our property to showcase an improved and wonderful stay for you!

10/10 有夠讚

Zaira

於 2023 年 2 月住了 1 晚
Chip 於 2023年3月18日回覆
We appreciate your feedback and we hope to see you in the future! Until next time!

10/10 有夠讚

Jason

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was great at check in. Super friendly and gave us all the information we needed. The entire property was very clean and inviting. Our room was very clean, almost purified. We were very pleased with the entire experience.
於 2023 年 2 月住了 1 晚
Darris 於 2023年2月19日回覆
Thank you so much for your feedback. We are pleased to hear about your experience and we hope that in the future whenever your in the area you allow us to host you and your family. Until next time our friend.

10/10 有夠讚

Jamie

於 2023 年 2 月住了 1 晚
Chip 於 2023年3月18日回覆
We appreciate your feedback and we hope to see you in the future! Until next time!

10/10 有夠讚

Bassem

於 2023 年 2 月住了 2 晚
Chip 於 2023年3月18日回覆
We appreciate your feedback and we hope to see you in the future! Until next time!

10/10 有夠讚

april,middletown

家庭旅遊
喜歡:員工素質和住宿環境和硬體
Great. Very clean. Easy parking.
於 2023 年 1 月住了 1 晚
Talia 於 2023年1月31日回覆
Dear April,Thank you so much for taking the time to give feedback. We greatly appreciate you!

10/10 有夠讚

James,denver

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely people who serve there
Darris 於 2022年12月24日回覆
Thank you so much for your generous words and for allowing us the opportunity to accommodate you during your travels. We look forward to having you back as a guest whenever you are visiting our area. Until next time my friend!

10/10 有夠讚

John

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 2 晚
Darris 於 2022年12月7日回覆
Thank you so much for allowing us to meet your accommodations and for taking time out of your busy day to give us some feedback. We sincerely appreciate you and hope we meet again in the future.

4/10 不太好

Cristina

情侶出遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
The heat didn’t work !!
於 2022 年 11 月住了 1 晚
Talia 於 2022年11月25日回覆
Dear Cristina,Thank you for taking the time to let us know how your stay was. If your travels bring you back to Pontiac, please reach out so we can make it right.