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新德里大飯店的評分

5 out of 5
新德里大飯店
Vasant Kunj, Phase II, Nelson Mandela Road, New Delhi, Delhi N.C.R

評論

7.2

不錯哦

10 分，有夠讚；500 則評論中有 145 則" "
8 分，不錯哦；500 則評論中有 156 則" "
6 分，一般般；500 則評論中有 90 則" "
4 分，不太好；500 則評論中有 48 則" "
2 分，很糟糕；500 則評論中有 61 則" "

7.8/10

整潔度

7.4/10

員工素質

7.0/10

設施服務

7.4/10

住宿環境和硬體

6.4/10

環保程度

評論

6/10 一般般

Tony ，Tokyo

不喜歡：住宿環境和硬體
Good rate for 5 stars hotel
Hotel taxi rate was too expensive.Shower had problems. Water pressure was low. Water was not hot enough even after repaired by technician. Room rate was OK for over all service.
於 2017 年 9 月住了 1 晚
Rajat Sethi 於 2017年10月3日回覆
Dear Guest, Thank you for choosing The Grand New Delhi and writing your valuable feedback on this esteemed forum. Your feedback is important to us, and we would surely work on all the areas which you have mentioned. We assure you a better experience on your next visit. Best Regards,

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

Jerry，Taiwan

飯店有點舊
飯店狀況有點舊

4/10 不太好

CL，Taiwan

喜歡：員工素質
不喜歡：整潔度和客房舒適度
To my surprise I was questioned on the reservation validity during check-in. I am sure until now who I should blame, the Hotel or Grand New Delhi? And I got a very bad room with window view of hotel's wall, poor shower head and bad pillows.

8/10 不錯哦

CTWEI

喜歡：整潔度、員工素質和客房舒適度
很理想的"候機"飯店
（一）這家飯店的地點有點荒涼，遠離所有的景點，所幸在步行範圍內有三間ＭＡＬＬ可以逛，不然會很苦悶，但路上沙土飛揚，只能急行回去。（二）好處是離機場較近，十五至二十分鐘即可到達，車資２００～３００盧比。（三）我們在此吃了一次早餐，一次晚餐，水平中上，沒太多驚喜，也不夠多樣化，但還算可以。可是餐廳服務生表情冷漠，常常忘記來收盤子，整體的訓練不足。（四）房間很寬敞，但浴室有兩個設備出了毛病，冷氣控制按鈕失效，最高溫是１９度，睡到半夜很冷。

8/10 不錯哦

Annie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall a nice place to stay
於 2024 年 4 月住了 8 晚

10/10 有夠讚

Allan

The staff was very helpful and courteous. We had a wonderful time and stay at this property.
於 2024 年 3 月住了 7 晚

4/10 不太好

Katherine

不喜歡：員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

2/10 很糟糕

Gurpartap

情侶出遊
喜歡：設施服務
不喜歡：整潔度、員工素質和住宿環境和硬體
Original impression when walking in is really good. It only gets worse from there. Majority of the staff doesn't care about the customer. Our room smelled foul and so they changed our room which was marginally better but was even less clean. They said they would shift our luggage but eventually we had to get it ourselves. Dinner tasted terrible and the stop serving you as soon as the time for breakfast, lunch, and dinner time is up. They would not tell customers the kitchen is closed and then just ignore you. If your looking for a 3 star hotel with a 1 star customer service experience, then this would be the place for you.
於 2024 年 3 月住了 3 晚

8/10 不錯哦

sanjay

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Mukesh，Bethesda

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed for the first time on this business trip.
於 2024 年 2 月住了 4 晚

10/10 有夠讚

Patricia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Abhiram

於 2023 年 12 月住了 1 晚

6/10 一般般

Akshay

家庭旅遊
不喜歡：設施服務
My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through Expedia that they might not see this and have to charge you again.
於 2023 年 11 月住了 3 晚

4/10 不太好

SungKyu

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚

6/10 一般般

Alina

喜歡：員工素質
不喜歡：整潔度
the hallway had a terrible smell. my bedsheets were dirty. Food was good and tasty.
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Takeshi

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

4/10 不太好

Manpreet

於 2023 年 11 月住了 1 晚

8/10 不錯哦

Takeshi

於 2023 年 10 月住了 2 晚

10/10 有夠讚

Julio

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
STAY HERE!
Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.
於 2023 年 10 月住了 1 晚
Sanjeev Garg 於 2023年10月29日回覆
Dear Mr. Sanchez,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 一般般

Fnu

喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
於 2023 年 8 月住了 3 晚
Sanjeev Garg 於 2023年10月31日回覆
Dear Guest, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 不錯哦

Parvatipuja

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Shower room to old. For shower 🚿 broken a little You should change it...
於 2023 年 10 月住了 3 晚
Sanjeev Garg 於 2023年10月21日回覆
Dear Ms. Parvatipuja Mukherjee,Greetings!Thank you for sharing your feedback with us. On behalf of our entire staff at The Grand New Delhi, we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations. We promise that upon your next visit we will exceed your expectations.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 有夠讚

Mohamed

喜歡：整潔度、員工素質和住宿環境和硬體
Sanjeev Garg 於 2023年10月21日回覆
Dear Mr. Mohamed, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful rating, we look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 不錯哦

Saiful

於 2023 年 9 月住了 2 晚
Sanjeev Garg 於 2023年9月28日回覆
Dear Guest,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 一般般

CHANDRA，princeton

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Run down rooms Bored staff
於 2023 年 8 月住了 7 晚
Sanjeev Garg 於 2023年9月12日回覆
Dear Mr. Balaraman,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 一般般

Alexander

商務旅客
不喜歡：整潔度和員工素質
Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.
於 2023 年 8 月住了 2 晚
Sanjeev Garg 於 2023年9月6日回覆
Dear Mr. Maier,Greetings from The Grand New Delhi!Sincere apologies to know of your disappointment owing to inadequacies in our services. This definitely not indicative of our service standards, I have personally investigated the lapse. I am confident that you will notice a marked improvement during your future visits. My team and I look forward to welcoming you back next time. If I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

2/10 很糟糕

Prabhat

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Sanjeev Garg 於 2023年9月12日回覆
Dear Mr. Narayan,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 不錯哦

Vishesh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Sanjeev Garg 於 2023年7月26日回覆
Dear Mr. Vishesh,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 不錯哦

SRINIVAS

喜歡：整潔度、員工素質和住宿環境和硬體
Calm Serene Place
於 2023 年 6 月住了 1 晚
Sanjeev Garg 於 2023年6月29日回覆
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 有夠讚

SRINIVAS

喜歡：整潔度和員工素質
Relaxing stay
於 2023 年 6 月住了 1 晚
Sanjeev Garg 於 2023年6月29日回覆
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 有夠讚

SRINIVAS

喜歡：整潔度、員工素質和住宿環境和硬體
Pleasant Stay
於 2023 年 6 月住了 1 晚
Sanjeev Garg 於 2023年6月29日回覆
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 有夠讚

SRINIVAS

喜歡：整潔度和員工素質
Excellent pool view room
於 2023 年 6 月住了 1 晚
Sanjeev Garg 於 2023年6月6日回覆
Dear Ms. Srinivas,Thankyou for choosing your current stay with us and sharing your view on Expedia.We are delighted to know that you had a pleasant stay with us.We look forward to welcoming you back soon.Warm RegardsSanjeev GargGeneral Manager- The Grand New Delhi

8/10 不錯哦

Karthik

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 3 晚

2/10 很糟糕

Basil

於 2022 年 10 月住了 1 晚

2/10 很糟糕

Devika

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible service and Rude behavior of staff
I made a booking for 7th July at," The Grand". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning. He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property . My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception. Such a horrible service i will never book this property again. Horrible service specialy Yoginder singh he dont know how to treat guests
於 2022 年 7 月住了 1 晚
Priyanka Sarkar 於 2022年7月15日回覆
Dear Ms. Devika, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would look into the matter and hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 一般般

Gunjan

不喜歡：住宿環境和硬體
Not so good
於 2022 年 6 月住了 3 晚
Priyanka Sarkar 於 2022年7月12日回覆
Dear Ms. Gunjan, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 一般般

Nikhil

家庭旅遊
於 2022 年 5 月住了 2 晚
Priyanka Sarkar 於 2022年7月12日回覆
Dear Mr. Nikhil, Many thanks for your valuable feedback. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 很糟糕

Rasdeep

於 2022 年 5 月住了 1 晚
Priyanka Sarkar 於 2022年7月12日回覆
Dear Mr. Rasdeep, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

8/10 不錯哦

Anil

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 5 月住了 1 晚

2/10 很糟糕

Saket，Tarneit

於 2022 年 4 月住了 1 晚

2/10 很糟糕

Hiroyuki

於 2022 年 4 月住了 1 晚

4/10 不太好

dev

團體旅遊, 家庭旅遊
不喜歡：員工素質和住宿環境和硬體
Disorganized, majority of staff was helpful, bathroom needs to be updated. Some staff members need better training. Internet issue couldn’t to fixed during my three days stay. Only 2 devices are allowed to connect the internet in 2022 - far less than normal. Breakfast was ok- milk smelled like sitting for days when I used in serial. Manager was humble and apologetic for the other staff member ( a tall guy) who didn’t care how long I was standing while entertaining unmannered customers didn’t care who was in front of him in-line. Short of staff. Couldn’t even find a taxi one evening for 45 minutes. Convenient to walk the malls. Good gym facility outdated equipments though e.g. treadmills. Entrance of the hotel was clean and grand. Overall- disappointing, wouldn’t like to stay again here
於 2022 年 3 月住了 3 晚

8/10 不錯哦

Mohit

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Rooms are just average but hotel and restaurants are really good
於 2022 年 3 月住了 2 晚

6/10 一般般

Rahul

Average stay
The rooms are old and small bedrooms. The staff at the reception is not as welcoming like a 5star hotel at all
於 2021 年 12 月住了 1 晚

4/10 不太好

Syed Aftabul

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Disappointed 😞
Outdated. It is over 20 years old and it shows in the rooms. The toilet and hot water issues is quiet bad. The best part is the lobby and the garden thus better just to go and visit. Service is good though.
於 2022 年 2 月住了 4 晚

8/10 不錯哦

Ahmed，Tripoli

.
於 2022 年 1 月住了 2 晚

4/10 不太好

Pramod

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
This is 2 Time I stayed here . 1st time air conditioning breakdown for whole day in peak summer . This time the rooms where not fully prepared/ no ala carte lunch available/ bell captain services zero / no internal phones - one has to call Through outside mobile no. - this problem exits since months . Will never start here
於 2021 年 12 月住了 1 晚
Priyanka Sarkar 於 2022年1月1日回覆
Dear Mr. Pramod, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 一般般

真實旅客

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
They
於 2021 年 12 月住了 1 晚
Priyanka Sarkar 於 2022年1月1日回覆
Dear Guest, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 很糟糕

Deepak

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A horrible experience
於 2021 年 12 月住了 1 晚
Priyanka Sarkar 於 2022年1月1日回覆
Dear Mr. Deepak, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 很糟糕

natasha

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awful compared to previous visits
於 2021 年 12 月住了 1 晚
Priyanka Sarkar 於 2021年12月17日回覆
Dear Natasha, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi