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貝斯特韋斯特斯提普蓋特飯店的評分

2.5 out of 5
貝斯特韋斯特斯提普蓋特飯店
100 W 76th St, Intersection of I-80 and HW 61, Davenport, IA

評論

8.6

有夠讚

10 分，有夠讚；1001 則評論中有 519 則" "
8 分，不錯哦；1001 則評論中有 307 則" "
6 分，一般般；1001 則評論中有 92 則" "
4 分，不太好；1001 則評論中有 57 則" "
2 分，很糟糕；1001 則評論中有 26 則" "

8.8/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Mark

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Michael

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Hospitality of staff was top notch. Interior is well maintained and clean. Property is massive. Outside garden areas have plethora of weeds.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Charles

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Syliva

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check was quick, friendly and efficient.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Carol

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient on our trip and afforable.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Diana

家庭旅遊
喜歡：整潔度和員工素質
Breakfast was great, and the employees were friendly. Will definitely be back.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Kathy L

於 2024 年 4 月住了 2 晚

10/10 有夠讚

Greg

於 2024 年 4 月住了 1 晚

6/10 一般般

Chris

團體旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Checking in was inconvenient. Very tedious and slow process
於 2024 年 4 月住了 1 晚
Kumar 於 2024年4月17日回覆
We have discussed your concerns with our front Desk staff to ensure a superior check in experience for all of our guests. We hope for another opportunity to serve you better.

8/10 不錯哦

Kimberly

喜歡：員工素質
於 2024 年 4 月住了 1 晚
Kumar 於 2024年4月8日回覆
Thank You for rating us!

10/10 有夠讚

Norman

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Kumar 於 2024年4月5日回覆
Thank You for rating us 5/5!

10/10 有夠讚

Patricia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Kumar 於 2024年4月5日回覆
Thank You for rating us 5/5!

6/10 一般般

Marilyn

喜歡：整潔度
People working are pleasant but not overly efficient. Entire building is “shabby”. Rooms are currently being updated though.
於 2024 年 3 月住了 1 晚
Kumar 於 2024年4月3日回覆
We are making Improvements to our Property to ensure a superior stay for all of our guests. We hope for another opportunity to serve you better.

8/10 不錯哦

Andy

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It was good
於 2024 年 3 月住了 1 晚
Kumar 於 2024年4月2日回覆
Thank You for your Rating! We hope to seeing you again soon!

10/10 有夠讚

Andy

喜歡：整潔度
於 2024 年 3 月住了 1 晚
Kumar 於 2024年4月2日回覆
Thank You for Rating us 5/5!

4/10 不太好

Ross

於 2024 年 3 月住了 1 晚
Kumar 於 2024年4月19日回覆
Thank You for your Rating!

10/10 有夠讚

Angie

喜歡：設施服務
不喜歡：整潔度、員工素質和住宿環境和硬體
room was amazing, loved being close to the exit of the building.
於 2024 年 3 月住了 1 晚
Kumar 於 2024年3月28日回覆
Thank You for your Valuable Feedback! We hope to welcome you again soon!

8/10 不錯哦

James L

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The first room that was assigned to us had a problem with the toilet, but we were upgraded to a slightly better room. As usual, the heater/AC unit was a little noisy but the weather was nice and we slept well without it. The included breakfast was the best we'd had on our trip thus far.
於 2024 年 3 月住了 1 晚
Kumar 於 2024年3月26日回覆
We are sorry about the inconvenience and are glad to hear overall you were happy with your stay and the breakfast. We are investigating into your concerns to ensure a superior stay for all of our future guests. We hope for another opportunity to serve you better.

6/10 一般般

Paula

家庭旅遊
喜歡：設施服務
Kid friendly with lots of amenities. Could use some updating! Beds are very uncomfortable and old. No way to control the temperature in the room. There was a thermostat but the room temp stayed at 78 even after trying to adjust the temp.
於 2024 年 3 月住了 1 晚
Kumar 於 2024年3月18日回覆
On behalf of my team I apologize for being unable to exceed your expectations. We are in the process of Renovating our Property to ensure a superior experience for all of our Future Guests. We hope you will provide us another opportunity to offer a superior stay.

10/10 有夠讚

Ryan

團體旅遊, 家庭旅遊
喜歡：員工素質和設施服務
不喜歡：住宿環境和硬體
Our AC wasn't working.
於 2024 年 3 月住了 2 晚
Kumar 於 2024年3月18日回覆
On behalf of my team I'd like to apologize for this. We have taken care of the AC Issue in the room you were in to avoid any future inconvenience.

4/10 不太好

Tammy

商務旅客, 家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
We were very disappointed in this property. We booked based upon the rating but found it to be less desirable than the ranking. We were on the first floor and I always double check the window for security sake and indeed I did find the window unlocked. Next I found black mold in the bathroom, I took photos of it. Then they only left us two decaf coffees and two tea in the room. I called to ask that they bring us regular coffee but they never came. Breakfast in the morning looked good but everything was cold. My eggs were very cold. The room next door had something going on (remodel) but they had a loud compressor of some type running all night. Lastly, access to the hotel was difficult and not lit at all. I do not recommend this hotel at all.
於 2024 年 3 月住了 1 晚
Kumar 於 2024年3月16日回覆
We are under new Management and are in the process of renovating the property to ensure a superior stay for all of our guests.We hope for another opportunity to serve you better

10/10 有夠讚

Ron

喜歡：整潔度、員工素質和住宿環境和硬體
It is a stale environment and feels aged although it appears orderly and well kept.
於 2024 年 3 月住了 1 晚
Kumar 於 2024年3月16日回覆
We are in the process of Renovating the property to ensure a superior experience to all of our future guests. We encourage you to check out after the Renovations and you will not be disappointed.

4/10 不太好

Brandie

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Bed was totally sunken in, door in the bathroom was chipping and water damaged at the bottom. Hair in the sink. And as we were parking a guy knocked on our window asking for $13 to reserve a room, because he was short. We will not be back.
於 2024 年 2 月住了 1 晚
Kumar 於 2024年3月7日回覆
We are very sorry as well as surprised to hear about your experience! We have discussed your concern with our team and we hope for another opportunity to serve you better.

8/10 不錯哦

Grant

情侶出遊
Would have given higher rating, but there were a few issues. That being said they are currently renovating the facility, and those issues im sure will be resolved once renovations are completed.
於 2024 年 2 月住了 2 晚
Kumar 於 2024年3月7日回覆
Dear Grant,Thank You for taking time to share your experience with us. You are right! We are remodeling our facility to ensure a superior experience for all our future guests. We hope to welcome you again soon and exceed your expectations.

6/10 一般般

真實旅客

商務旅客
Nice with problems
They seemed clean. They breakfast was good. But our first room the bed was broke and heater did not work. They did move us to another room but both rooms were right next to a door to the court yard that never fully closed and there was an alarm that went off and on through out the night.
於 2024 年 2 月住了 1 晚
Madison 於 2024年2月16日回覆
I do sincerely apologize about the rooms and the alarm. We are in the middle of remodeling so I am hoping that any and all issues with these rooms will be addressed and taken care of. I appreciate you letting us know!

6/10 一般般

Timothy

商務旅客
喜歡：設施服務
Check in was very fast and efficient. Gym was small but good working equipment and clean. Room was a little dated but somewhat clean. Shower has poor pressure. Breakfast was excellent. Price is very good. Pool looked to be in excellent condition although I did not use. Hallway smelled like weed but my room did not. Lots of parking available. Good restaurant on site with good prices.
於 2024 年 1 月住了 1 晚
Madison 於 2024年2月16日回覆
I do apologize about the smell in the hallway and I am sure that person was charged a smoking fee. We do apprecaite the compliment on the rest of the hotel! We hope to see you again! Have a wonderful day!

8/10 不錯哦

Ronald

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Served its purpose
Madison 於 2024年2月16日回覆
Thank you very much for the wonderful review! We hope to see you again!

4/10 不太好

Austin

喜歡：整潔度
不喜歡：住宿環境和硬體
於 2024 年 1 月住了 1 晚
Madison 於 2024年2月16日回覆
I do apolgoize your stay was not what you had expected! If there is anything we can do to make your next stay even better please reach out!

10/10 有夠讚

Christy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Madison 於 2024年2月16日回覆
Thank you very much for the wonderful review! I hope you have a great day and we do hope to see you again!

4/10 不太好

SaRee

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The pool was absolutely freezing there was no way that the heater was working. There was also a party in the atrium that went to 2am with loud music, party poppers and people screaming. The same party earlier had 2 drunk men arguing in the lobby before 8pm.
於 2023 年 12 月住了 1 晚
Madison 於 2024年2月16日回覆
I do sincerely apologize about the chaoz in maham that was going on in the atrium! I hope you have a wonderful day and we do hope to see you again. As far as the pool goes we are working on getting a new heater for the room!

4/10 不太好

Grant

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Madison 於 2024年2月16日回覆
If there is anything that we can do to make your stay better please let us know! Thank you very much for your review of us and we hope to see you again to hopefully make a more enjoyable stay!

10/10 有夠讚

Robert

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Neil

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Norman

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Madison 於 2023年12月5日回覆
That is wonderful to hear! Thank you very much for the amazing review! I hope you have an amazing day! We hope to see you again!

10/10 有夠讚

D'ARTANIAN

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place to stay. Rooms clean and wonderful
It was a good stay room was clean and comfortable! Attendant even texted me to make sure Everything was ok with me
於 2023 年 12 月住了 1 晚
Madison 於 2023年12月5日回覆
That is wonderful to hear! We are very happy know you were pleased with your stay and I am very happy to hear our staff was very helpful and accomidating to you! We do hope to see you again soon!

10/10 有夠讚

Terry

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Madison 於 2024年2月16日回覆
Thank you very much for the wonderful review! We hope to see you again!

4/10 不太好

Teresita

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Andy

於 2023 年 11 月住了 1 晚

8/10 不錯哦

Doug

家庭旅遊
喜歡：員工素質
The breakfast was good. The desk clerk was very friendly and helpful. I didn't like that the door coming into the building from outside didn't lock. We didn't need to use our passkey to open the door.
於 2023 年 11 月住了 1 晚
Madison 於 2023年11月28日回覆
I am very pleased to hear you enjoyed the breakfast and our staff was very helpful and inviting for you! I do want to apologize about the door as that needs to be securely locked to prevent any issues! I will speak with managment to get that fixed so that our guests feel much more safe while staying with us! Thank you for the feedback and I hope you have a wonderful day!

10/10 有夠讚

Brian

喜歡：整潔度和住宿環境和硬體
Iit was easy to get to off the interstate, has everything you need there, didnt have to try to find food later.
於 2023 年 11 月住了 1 晚
Hannah 於 2023年11月20日回覆
We are so glad you enjoyed your stay! We hope to see you again soon! Please dont hesitate to let us know if there is anything we can do to improve or make your next stay with us better!

10/10 有夠讚

Brandy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Madison 於 2023年11月20日回覆
That is wonderful to hear! Thank you very much for the amazing review and we are very pleased to know that you enjoyed staying with us! I hope you choose to stay with us again! Have a wondeful day!! Thanks for choosing Best Western plus Steeplegate Inn!!

8/10 不錯哦

Rachel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Our Usual Hotel!
Everything was good as usual. However the tv wouldn’t work it said no signal. But it was ok because we brought our game system. Staff was friendly and helpful.
於 2023 年 11 月住了 1 晚
Madison 於 2023年11月12日回覆
I apologize about the TV not working but very pleased to know we tried the best we could to help you out! We apprecaite you taking the time to give us feedback about how your stay went with us! We hope to see you again on your next trip!

8/10 不錯哦

Nicholas

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Breakfast and pool
於 2023 年 11 月住了 1 晚
Madison 於 2023年11月2日回覆
Thank you for the feedback! We really do apprecaite you taking the time to let us know how your stay was! We are happy to hear you enjoyed the pool and the breakfast! We do hope to see you again for your next trip! Thank you for choosing the Bestwestern Plus Steeplegate Inn! Have an amazing day!

10/10 有夠讚

Mai

喜歡：整潔度、員工素質和住宿環境和硬體
This is our first time coming here and love it! The place is clean so far we have no complaining. Will be back.
於 2023 年 10 月住了 1 晚
Madison 於 2023年10月28日回覆
That is absolutely wonderful to hear! We are so pleased to know you enjoyed your stay with us! We do hope to see you again! Call us again whenever your ready for your next trip!! Thanks again for the great review! Have an amazing day!

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Chaulk in shower not appealing, bed & chair not comfortable but overall room looked and smelled clean. Not worth the price. Will not be back.
於 2023 年 10 月住了 1 晚
Madison 於 2023年10月28日回覆
I sincerely apologize for the stay that you previously had with us! I apologize that it was not exceeding your standards! We do hope you'll give us again chance at a much better and more enjoyable stay! We are remodeling and updating the place so its gives more of a modern feel so hopfully you'll give us another try once that is all done and we can provide you with a much more comfortable and enjoyable stay! Have a great day and thank you for the feedback. We do appreciate it!

6/10 一般般

Linda

於 2023 年 10 月住了 1 晚
Madison 於 2023年10月27日回覆
Thank you very much for the great review! If you feel there is anything we can do to provide our guests with a much more enjoyable stay please feel free to reach out!

4/10 不太好

Melissa

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The staff here was great and the so friendly. Even the staff that served breakfast. The pool was also great. The problem was that the room and tub were dirty. The tub was backed up. The bathtub curtain was dirty. The Floor was dirty. The curtains were ripped... It just wasn't for me. I would say the staff was amazing but the room was no good.
於 2023 年 10 月住了 1 晚
Hannah 於 2023年10月24日回覆
We are very sorry to hear you didnt enjoy the room! We are an old hotel and its starting to show the age, Hopefully your next stay we will have some things updated! Thank you for the feed back and hopefully we can make your next stay a 5/5!

8/10 不錯哦

Christine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There are very few reasonably priced nice hotels available "west" of Brady St in Davenport. Kind of a "hotel desert". The Steeplegate has been a mainstay for many years. The property is starting to show it's age, and some updates (bathrooms and carpets, paint)may be needed to keep it's ratings at good or better for me to continue staying here. It is fairly easily accessed from the interstate, and a short drive to just about anywhere in the QC's. The employees are pleasant, efficient, and helpful. This stay our check in was quick, room was clean, bed comfortable with plenty of pillows, good water pressure in shower. Towels could have been a little puffier and softer. Carpet in room while vacuumed, needed a thorough shampoo or replaced. Bathroom was clean enough, but fixtures are showing their age. We have stayed here several times and will continue to do so. We have had the breakfast buffet in the past (not this trip) and there is something to like for just about everyone. We have tried the newer competitor hotel across the street, paid more for a similar room, and not near the amenities offered at Steeplegate. So if you don't mind a little older property that has good employees, some nice sized clean rooms, a restaurant, bar, pool, and fairly quiet, I highly recommend this location. We will stay again.
於 2023 年 10 月住了 2 晚
Madison 於 2023年10月24日回覆
Thank you very much for very helpful review!! We really do appreciate it. Thank you for pointing out the good and the bad, as we love to know the things we can do to improve our guests stays! I also have good news because although it is a nice hotel, we really could use some updating. That will be starting here soon! We hope all of our guests will love it when it is done! Again Thank you for the great review! We really hope to see you again! Have an amazing night and thank you for the loyaltly you have to us and our brand!!

10/10 有夠讚

Vickie，Elko

於 2023 年 10 月住了 1 晚
Madison 於 2023年11月11日回覆
Thank you very much for taking the time out of your day to give us such a wonderful review! We do appreciate it immensely! We do hope that you choose to stay with us again! I hope you have a wonderful day!

4/10 不太好

Eldin

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very basic hotel. Do not expect much.
於 2023 年 10 月住了 1 晚
Madison 於 2023年10月22日回覆
I apologize that we did not exceed your needs! Please feel free to reach out if you have any suggestions for us on how to improve our guests stays I would love to hear them!