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達拉斯市中心白玉蘭大飯店的評分

4 out of 5
達拉斯市中心白玉蘭大飯店
1401 Commerce St, Dallas, TX

評論

7.8

不錯哦

10 分，有夠讚；3364 則評論中有 1542 則" "
8 分，不錯哦；3364 則評論中有 717 則" "
6 分，一般般；3364 則評論中有 493 則" "
4 分，不太好；3364 則評論中有 297 則" "
2 分，很糟糕；3364 則評論中有 315 則" "

8.2/10

整潔度

8.4/10

員工素質

7.2/10

設施服務

7.8/10

住宿環境和硬體

7.6/10

環保程度

評論

4/10 不太好

Qiao

不喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 7 月住了 1 晚
front desk 於 2023年7月23日回覆
Thank your for sharing your experience with us . I would like to sincerely apologize for any inconvenience we caused you during your stay. I will share your feedback with the leadership team so we can review our service and standards.

6/10 一般般

CHIHCHUAN

於 2022 年 6 月住了 2 晚

4/10 不太好

Jia

情侶出遊
不喜歡：員工素質
There was a lady at the front desk who was quite unfriendly, she gave us one room that was already occupied, and she didn't even apologize when we went downstairs to find her a another room, which gave me a very bad impression of this hotel.
於 2022 年 4 月住了 3 晚

10/10 有夠讚

真實旅客

於 2019 年 10 月住了 1 晚
Front Desk Supervisor 於 2019年11月1日回覆
Thank you for your feedback! We look forward to having you stay with us again!

4/10 不太好

Charles，Missouri City

團體旅遊
喜歡：整潔度
不喜歡：設施服務
The queen suite was extremely hot and uncomfortable. When i alerted the front desk, i was told maintenance was sware and working on the issue. The room NEVER got cool. This was Memorial Day weekend in Dallas with 100° weather. I will NEVER stay here or refer ANYONE to this property again.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Jose

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Best hotel in San Antonio. Great breakfast . I will be back
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Diana Lee

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Excellent location for downtown Dallas! Comfortable room and easy access to the valet. The staff was friendly and helpful.
於 2024 年 5 月住了 2 晚

2/10 很糟糕

Lanre

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Self parking was an option during booking but that was not true because only valet parking is available at the hotel.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Hugo

情侶出遊, 團體旅遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
We stayed here for a week and it was a great experience. From checking in, to room service, bartenders and entertainment team all of them made our stay memorable. Good food at the restaurants but main buffet could of been better. Just not much of Mexican food options. I would definitely go back.
於 2024 年 2 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 有夠讚

Cheri，Magnolia

商務旅客, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Convenient location and beautiful architecture. Helpful staff.
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 一般般

Nathan

商務旅客
不喜歡：設施服務
Property is very dated, and lacks the general amenities normally associated with a 4 star hotel. Staff was great, but room decor/furniture is similar to a bad Best Western. No restaurant/bar. Location is great
於 2024 年 5 月住了 3 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 有夠讚

Lauren

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The Magnolia was gorgeous inside and out! Very Spacious and clean The front desk workers were just as gorgeous both men and women lol Valet were the sweetest and so helpful! Will be staying there every time I’m in Dallas!
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 一般般

James

家庭旅遊
不喜歡：設施服務
Dresser drawers couldn't open No drawers anywhere else to put clothes in. Front desk failed to give us wakeup call we requested so we could make it to the airport on time. No safe in room. Elevator problems on the weekend. Valet parking was excellent. No restaurant or bar inside hotel. Homeless people just outside hotel.
於 2024 年 5 月住了 4 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 一般般

Daniel

不喜歡：設施服務
The location is perfect for a trip to the Majestic and the delightful dining at the Monarch, but this hotel is undergoing renovations so it did not have a restaurant or bar available, though they were listed in the original description. The afternoon/night clerks are adequate but not very knowledgeable about the area and seem kind of “checked out” but it may have simply been an off night. There were several indigents sleeping in the car valet area which is not really safe for them or hotel guests but it may be that Dallas has limited capacity for the less advantaged, so could be the best of a bad lot. The room was fine, but it did not include an iron though curiously it did have an ironing board, so perhaps it had recently gone missing. Bed was ok and pillows were a bit squishy but serviceable enough. Nothing truly atrocious or gross, just not a very high end experience over all.
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 一般般

Stacy

商務旅客
喜歡：整潔度
Very noisy street traffic. Elevators took forever.
於 2024 年 5 月住了 2 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 不錯哦

Julie

商務旅客, 家庭旅遊
喜歡：整潔度
There less than 24 hours but close to passport office which is what we were Dallas for. Hotel is older but clean. Staff was super attentive and friendly. Rooms were nice and cool. Bed very comfortable. Nice and spacious rooms. Only issue, couldn’t figure out the hot water in the shower in the morning. No time to worry about it. Overall, nice stay. Most affordable option in town for the night so felt it was worth it.
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 有夠讚

Carla，Killeen

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority

2/10 很糟糕

David，Fort Wayne

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
This hotel allowed itself to be completely double booked (turning away 190 booked guests according to them). They handled it extremely poorly, offering nothing in the way of help, and blamed services like Expedia. Cost me hours of hassle and much higher cost to book last minute with many hotels being sold out.
於 2024 年 5 月住了 2 晚
Sophia Rodriguez 於 2024年5月20日回覆
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

10/10 有夠讚

Stacy

情侶出遊
喜歡：整潔度和住宿環境和硬體
Love the vibe and cleanliness- staff was very nice and the valet is great. Loved being able to walk to many restaurants bars and shopping.
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 不錯哦

Brent

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Everything was excellent
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 很糟糕

Christopher

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
MAGNOLIA HOTEL DALLAS canceled my reservation made through Expedia on my arrival since they were overbooked. This was my first time in Dallas and after 12 hours of travel and work. I made reservations (which t hey had) and I pre-paid. When I arrived they said that since I booked through Expedia, they cancelled my reservation. I could not find another hotel downtown and I had to spend over $300 on Ubers and stay at a 2 star hotel.
於 2024 年 5 月住了 2 晚
Sophia Rodriguez 於 2024年5月20日回覆
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

4/10 不太好

Management

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
It was a walking distance from the Convention Centre
於 2024 年 5 月住了 4 晚
Sophia Rodriguez 於 2024年5月20日回覆
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

6/10 一般般

Alvaro，Coral Gables

喜歡：整潔度
不喜歡：住宿環境和硬體
於 2024 年 5 月住了 3 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 很糟糕

Kemalettin

不喜歡：整潔度、設施服務和住宿環境和硬體
Find some other hotel, but this! Rooms smell Marijuana, staff unprofessional, homelesses in hotel territory. No room services.
於 2024 年 4 月住了 11 晚
Sophia Rodriguez 於 2024年5月20日回覆
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

6/10 一般般

Brad

商務旅客
不喜歡：設施服務和住宿環境和硬體
The elevators didn’t work. The room was generally OK but a bit worn down for bedding and mattress
於 2024 年 5 月住了 4 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 很糟糕

Lamuel

團體旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The hotel had no rooms available regardless of reservation
於 2024 年 5 月住了 2 晚
Sophia Rodriguez 於 2024年5月20日回覆
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

2/10 很糟糕

Mohan，Canton

不喜歡：整潔度和住宿環境和硬體
They did not honor Mr reservation. Said they had a computer glitch and said that they were double booked
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

2/10 很糟糕

Daisuke，rancho palos verdes

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Overbooked, I could not check in.
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

8/10 不錯哦

Juan

於 2024 年 5 月住了 1 晚

2/10 很糟糕

Sean

不喜歡：整潔度、設施服務和住宿環境和硬體
This hotel is falling apart. It’s a joke. Elevators don’t work. Staff is unresponsive
於 2024 年 5 月住了 2 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 有夠讚

Guadalupe

喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

4/10 不太好

Jacob

不喜歡：整潔度、設施服務和住宿環境和硬體
Only one elevator working. Rooms need to be repaired . Bathroom vanity, AC, shower, and a smart tv would be something to look into. I understand price I paid is for the area I’m in. But would’ve definitely stayed somewhere nicer for less and would’ve been down to just spend the extra money to Uber to my destination in downtown.
於 2024 年 5 月住了 2 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 有夠讚

Veronica

喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

4/10 不太好

Julia

不喜歡：整潔度、設施服務和住宿環境和硬體
The valet staff were exceptionally friendly and helpful. The front desk staff were decent. There were no exceptions for an early check in. The hotel had around 26 floors. The worst part of the stay was out of 7 elevators only one was working and there was a limit of 8 people. There was about 15-20 people waiting in line to use the elevator when I arrived. It took several trips before I was able to get to the 22nd floor. My room was clean, quiet and comfortable. It was a great location, walking distance from restaurants and the JFK memorial.
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 很糟糕

Glenda

家庭旅遊
不喜歡：設施服務
Location is great. Requested four times for room to be cleaned, did not happen our entire 4-night stay. Front desk staff hung up the phone when I was following up on housekeeping. Our room had a kitchen, but barely any kitchen utensils. When I requested for silverware for 2 people, we were given 1 fork, 2 spoons, 1 bread knife--- all mismatched.
於 2024 年 4 月住了 4 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 有夠讚

Heidy

商務旅客, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The suites are amazing
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 很糟糕

Ruth

家庭旅遊
不喜歡：住宿環境和硬體
Elevators not working. I booked my reservation through Expedia, I paid my reservation. Check in process very difficult. Herman tried to over charged me. After I checked out they tried to charged my card with a different amount. Called the property didn’t have an explanation.
於 2024 年 5 月住了 2 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 有夠讚

Margarita

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 有夠讚

anthony

於 2024 年 5 月住了 1 晚

2/10 很糟糕

Mike

商務旅客, 團體旅遊
喜歡：整潔度
不喜歡：設施服務
Homeless people right out door peeing on walls. Out of 8 elevators (1) worked for the whole hotel. Hour ride up and down. Tried to communicate with the front desk and said the elevator is not their problem.
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

4/10 不太好

jeremy

不喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 不錯哦

Thomas

家庭旅遊
喜歡：整潔度
不喜歡：設施服務
Very friendly staff. We had a suite, which was a great layout and a good amount of space. Rooms themselves were a bit tired and could use updating. Great location across the street from AT&T Center and an easy walk to Kay Bailey Convention Center. Note that there are a significant amount of homeless people in the area.
於 2024 年 4 月住了 4 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 不錯哦

Niveen

團體旅遊
喜歡：整潔度和設施服務
Area was super convenient and central to most parts of downtown. Could easily walk 10-15 minutes and even if we had to take a cab it was no more than 10 minutes to wherever we wanted to go. Lots of homeless people around innocent enough and used to it since we’re from NYC. Just didn’t really expect it lol. Rooms are a little outdated but the receptionist was really nice. Overall good stay.
於 2024 年 4 月住了 3 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 很糟糕

amanda

不喜歡：整潔度、設施服務和住宿環境和硬體
Beware if you leave an item behind they will steal it. I called immediately after exiting my room and turning in my keys upon realizing I left behind my sunglasses. They informed me there is an online form to fill out and that they found them and would ship them to me at my cost. I thought perfect filled everything out and paid for shipping. My tracking was never sent 2 weeks later I reached out. No response to me or the lost and found company they have. I called daily with no response the mailbox being full. I have worked in hospitality myself for years and never seen Service this bad. I have now spoken with 3 different managers and they all say they will call me back and never do. It has been a wildly frustrating experience to say the least. Beware before booking a stay here.
Sophia Rodriguez 於 2024年5月20日回覆
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

4/10 不太好

Jose Manuel

Ahora están pidiendo un deposito de 100 dólares por habitación
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

4/10 不太好

Ruth

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
The room was quite but the beds were rock hard
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 有夠讚

MARCOS

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 一般般

Jamal

家庭旅遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
They don not honor their party bookings. I purchased a two bedroom suite and got a 1 bedroom room. Almost similar to a small studio. They told me third party bookings do not have access to their room inventory and they overbooked. If using third party, don’t go to this hotel.
於 2024 年 4 月住了 4 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 一般般

Justin

不喜歡：住宿環境和硬體
於 2024 年 4 月住了 3 晚
Sophia Rodriguez 於 2024年5月20日回覆
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

4/10 不太好

Donna

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Needs renovation. No hand towels in bathroom. Bathroom floor had hair from previous customers
於 2024 年 4 月住了 1 晚
Sophia Rodriguez 於 2024年5月20日回覆
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!