We like that the property accepted our dog and was available last minute when the power went out at our house. We have been to the hotel several times before.
This hotel now is obviously in transition. The service was horrible! Both the front desk and housekeeping, though making multiple promises to get us coffee, robes, etc., in our room, never showed up...over several hours. Never showed up before we checked out.
The only restaurant available was completely understaffed. We stood waiting at the front of the restaurant for over five minutes before anyone even acknowledged us, and then not until we walked into the Back of the restaurant and talked to a waitress.
I understood from the front desk that there is a major renovation to take place. I suggest they start now with service and staffing so they don't lose their following before the renovation.