5 座室外游泳池,提供泳池遮陽傘和日光浴躺椅

阿里格科蘇梅爾全包飯店的評分

3.5 out of 5
阿里格科蘇梅爾全包飯店
Kilometro 16.5 Carretera Costera Sur, Cozumel, QROO

評論

7.8

不錯哦

10 分,有夠讚;1007 則評論中有 360 則" "
8 分,不錯哦;1007 則評論中有 318 則" "
6 分,一般般;1007 則評論中有 174 則" "
4 分,不太好;1007 則評論中有 87 則" "
2 分,很糟糕;1007 則評論中有 68 則" "

8.6/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

Natasha

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was great overall. The beach and pool were excellent. We even brought our 4 year old and she had a wonderful time. Staff is very welcoming and eager to help. The only thing I would mention that was not up to par is the food. Food was okay but not great.
於 2024 年 4 月住了 4 晚

6/10 一般般

Arthur Ellis

情侶出遊
喜歡:員工素質和住宿環境和硬體
Property better than average. Not greats. Needs some touching up.
於 2024 年 4 月住了 7 晚

10/10 有夠讚

Robbie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was very nice. The rooms were clean and well stocked. The buffet had a variety of food to choose from. The Asian restaurant was excellent. The pools were well kept and plenty of chairs on the beach and around the pools.
於 2024 年 3 月住了 7 晚

10/10 有夠讚

Francisco

喜歡:整潔度、員工素質和住宿環境和硬體
Perfect ! .. Modelos and good beach
於 2024 年 4 月住了 1 晚

6/10 一般般

Donnie

於 2024 年 4 月住了 7 晚
Allegro Cozumel 於 2024年4月28日回覆
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

8/10 不錯哦

Tiffany

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The staff was wonderful. I had a great time. Food wasn’t overly amazing but definitely good. Our room was always packed and fridge always stocked with plenty of cold water and beverages to drink.
於 2024 年 4 月住了 5 晚
Allegro Cozumel 於 2024年4月26日回覆
Thank you very much for the time you spent to share your personal impressions of your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

10/10 有夠讚

Alicia Marie,Wall Lake

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 6 晚
Allegro Cozumel 於 2024年4月23日回覆
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

10/10 有夠讚

Lisa

團體旅遊
喜歡:設施服務
Staff and property were wonderful!
於 2024 年 4 月住了 1 晚
Allegro Cozumel 於 2024年4月22日回覆
Thank you very much for sharing this great review of your recent stay. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience.

8/10 不錯哦

Ann,Puyallup

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were all very polite and helpful. Our room was a bit small as there was less than a foot between the two beds, but we were only in our room to sleep and shower.
於 2024 年 4 月住了 6 晚
Allegro Cozumel 於 2024年4月22日回覆
Thank you very much for the time you spent to share your personal impressions of your stay at our hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

10/10 有夠讚

Patrick Michael

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort and staff are amazing. Food was ok and specialty restaurant were hard to get into.
於 2024 年 2 月住了 5 晚
Allegro Cozumel 於 2024年4月20日回覆
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share.

10/10 有夠讚

James

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay!
於 2024 年 4 月住了 7 晚
Allegro Cozumel 於 2024年4月16日回覆
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us and we look forward to serving you again in the future.

6/10 一般般

Rose

情侶出遊
喜歡:整潔度和員工素質
Too mich walking. Difficult for older peopl
於 2024 年 4 月住了 5 晚
Allegro Cozumel 於 2024年4月15日回覆
Thank you very much for the time you spent to share your personal impressions.We always welcome feedback. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation.

10/10 有夠讚

gregory edward

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the premium upgrade
於 2024 年 4 月住了 7 晚
Allegro Cozumel 於 2024年4月15日回覆
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed..

10/10 有夠讚

Kristin

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Gorgeous property and views of the beach. Very relaxing and comfortable! The staff were all very friendly and it was very easy to get a taxi to take us into town and then back again. We will definitely be returning someday!!
於 2024 年 4 月住了 5 晚
Allegro Cozumel 於 2024年4月11日回覆
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one.

10/10 有夠讚

William

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were friendly and helpful anytime we needed help. Plenty of choices on food.
於 2024 年 4 月住了 4 晚
Allegro Cozumel 於 2024年4月8日回覆
We greatly appreciate the time you spent to share your recent holiday experience at our hotel and we thank you for your kind recommendation.

6/10 一般般

Chadrick,Rosharon

家庭旅遊
不喜歡:住宿環境和硬體
The rooms and bathroom was extremely small.
於 2024 年 3 月住了 3 晚
Allegro Cozumel 於 2024年4月8日回覆
Thank you for the time you took out of your day to share your comments regarding your recent stay in our hotel. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation

10/10 有夠讚

Evelin Ruíz

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
La playa muy tranquila y el entorno
於 2024 年 4 月住了 4 晚
Allegro Cozumel 於 2024年4月11日回覆
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia

10/10 有夠讚

James

喜歡:整潔度、員工素質和住宿環境和硬體
Staff were friendly and I enjoyed my time here. Already planning on coming back later this year. Luis was outstanding in the bar.
於 2024 年 4 月住了 3 晚
Allegro Cozumel 於 2024年4月5日回覆
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

6/10 一般般

Amanda danielle kelly

於 2024 年 3 月住了 6 晚
Allegro Cozumel 於 2024年4月26日回覆
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

8/10 不錯哦

James Albert

喜歡:整潔度和員工素質
於 2024 年 3 月住了 5 晚
Allegro Cozumel 於 2024年4月6日回覆
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

4/10 不太好

Daniel

家庭旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
No vale lo que cuesta. Tienen 1 solo restaurant para comida. En general la comida es bastante mala. Cuartos muy pequeños. He estado en otros hoteles que por este precio si lo valen, no volvería aqui. Check in pésimo por la atencion del personal
Allegro Cozumel 於 2024年4月11日回覆
Estamos muy decepcionados al leer sus comentarios sobre su estancia en nuestro hotel. Somos conscientes de que, lamentablemente, un perdón no cambiará el resultado de su experiencia en esta ocasión, aunque le pedimos, por favor, que acepte nuestras más sinceras disculpas.

6/10 一般般

Kyle

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 6 晚
Allegro Cozumel 於 2024年4月4日回覆
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation.

2/10 很糟糕

Brent

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
No Air Conditioning in rooms
於 2024 年 3 月住了 6 晚
Allegro Cozumel 於 2024年4月2日回覆
Although we are quite surprised and dismayed by the content of your review regarding your holiday, please be assured that your comments have been addressed and reviewed by the entire hotel team, we would like to take this opportunity to clarify certain aspects of your feedback in order to communicate them appropriately. All of our rooms have air conditioning, however you were attended to as you stated that your room did not reach the temperature you desired and a change was made along with follow-up that you requested. We strongly believe that there is always room for improvement, Please accept our most sincere apologies for not making your stay with us a perfect moment of relaxation.

10/10 有夠讚

John

家庭旅遊
喜歡:員工素質和設施服務
Room was clean, AC was great in rooms, lots of hot water, no bugs or mosquitoes, beds comfortable, wifi excellent all over the property, the staff were extremely friendly and helpful. Location to dive sites was great. Taxi to town: $20; airport: $35. Great place for those with kids, disabilities, elderly, teenagers. I only saw 1 mosquito the whole week. The Hibachi, Italian, and Mexican restaurant were all good, but you need to sign up at 9:30 to reserve a spot - probably not a great place for kids. Food at buffet was 3 stars but you could always find something good and was very clean. We stayed 8 days and never got sick. Asian and Italian reservations were too late 6 or 9. I wish that the hotel let other scuba diving outfits use their doc. Ours had to land on the beach just outside their area. TV only had 2-3 English stations. Remote worked terribly. Gift shop didn't have much people would want. Need more snack and drink options.
於 2024 年 3 月住了 7 晚
Allegro Cozumel 於 2024年4月2日回覆
Thank you very much for the time you spent to share your personal impressions of your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

6/10 一般般

Kaley Coty

家庭旅遊
喜歡:整潔度和員工素質
Pros: Staff were helpful and attentive. Rooms a little dated but clean. Grounds were taken care of. Pools were great and beach awesome. Cons: The entertainment was decent but it lasted until 11pm and was extremely loud and heard from our room which was unit 32. Wouldn’t recommend staying on that side of the resort. We have a 5 year old and 8 year old and we had to use a sound machine to try and drown out the sound. Really disliked the fact you could only eat at one of the three restaurants only three times if you were there for a week. Other than that, you ate buffet food for breakfast, lunch and dinner. You had to be down at the front desk before 9:30am to stand in line to make reservations for the restaurants. Stood in line for about 45 minutes which was ridiculous. The buffet food was mediocre and it got really old eating it so much. They didn’t have real fruit juice so all the mixed drinks were like sugar water. I never found a cocktail I enjoyed. No real cream for coffee. Toaster was broke and not replaced the following day. We won’t be returning mainly because of the food and limited restaurant dining. This is an inclusive resort but they did have tip jars so advice for future guests is to consider tipping. They do work very hard and greatly appreciate it.
於 2024 年 3 月住了 7 晚
Allegro Cozumel 於 2024年4月1日回覆
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Please accept our sincerest apologies

10/10 有夠讚

Socorro

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Allegro Cozumel 於 2024年3月29日回覆
Thank you for time. We are delighted that you enjoyed your stay among us.

10/10 有夠讚

Jon Leland

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great staff, clean and comfortable.
於 2024 年 3 月住了 6 晚
Allegro Cozumel 於 2024年3月28日回覆
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver standards and to ensure that all our guests leave with beautiful vacation memories.

8/10 不錯哦

Eric

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The allegro was a great place to bring my family. We stayed for a week and would happily return. We really enjoyed the pools and the beach area. We always could get lounge chairs and loved to play in the organized beach volleyball games! The staff was outstanding in every way. I would have liked the food to be better quality over all but we always could find something that was pretty good. I would recommend this resort to friends and family.
於 2024 年 3 月住了 7 晚
Allegro Cozumel 於 2024年3月27日回覆
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations.

6/10 一般般

Clayton

情侶出遊
不喜歡:設施服務和住宿環境和硬體
There was not air conditioning in the dining and bar areas. You had to go to the bar to get service, they didn't seem willing to bring drinks to you even if you tipped. You could not get to the swim up bar in the main pool due to kids using it as a playground area. The entertainment was very limited in the day and especially at night.
於 2024 年 3 月住了 6 晚
Allegro Cozumel 於 2024年3月26日回覆
We appreciate your comments and apologize if you experienced any inconsistencies in our service, we have read your review with our utmost attention and will take note. We were concerned to read your comments especially since your comments do not reflect the standard. However, please be assured that your review will be shared.

8/10 不錯哦

Kate

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fun activities for the kids. Food not up to expectations.
於 2024 年 3 月住了 7 晚
Allegro Cozumel 於 2024年3月24日回覆
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel and apologize if you experienced any inconsistencies in our service.

6/10 一般般

Jennifer

情侶出遊
喜歡:整潔度和員工素質
Some of this is personal preference and the staff have no control over some of these issues. Take it or leave it! Likes: 3 restaurants were great Beachfront was beautiful & snorkeling was fun. Nice beachfront chairs and towel service Staff super nice!!! This would be a good place for families Dislikes: Make sure you don’t get the building at the front of the property. Disco open until 1:30 am and could hear everything. One toaster in the entire buffet! Need another grill worker at the Buffett and Lines were ridiculous Restaurant reservation process is terrible. Massive line every Sunday morning to make sure you get the reservation. You can’t book in advance for the following week. so if you don’t get in the massive line, you probably won’t get to go to the restaurants. So so: Buffett Only get snorkeling gear for 1 hour. That’s not much time to get started Drinks Overall: When I go again, it will be at an adults only resorts. If you like other people’s kids or have some of your own, your family will love this place.
於 2024 年 3 月住了 6 晚
Allegro Cozumel 於 2024年3月24日回覆
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention

6/10 一般般

Sara Balik

團體旅遊, 家庭旅遊
喜歡:整潔度和員工素質
Staff is friendly. Beds are fine. Sunsets and beach were beautiful. Non-motorized sports are lacking... only 2 kayaks. Food is very average at the buffets and over half of our group of 24 experienced some sort of GI disturbance. For a 5-night stay we were only allowed to book dining for 2 nights.
於 2024 年 3 月住了 5 晚
Allegro Cozumel 於 2024年3月24日回覆
We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

8/10 不錯哦

dennis,st.louis

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great for diving nice large property great staff
於 2024 年 2 月住了 14 晚
Allegro Cozumel 於 2024年3月22日回覆
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

8/10 不錯哦

Eric

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice property with well manicured gardens. Rooms were always clean and cool. The pool areas weren’t crowded, and there was always a chair by the pool or beach. We were very impressed with the staff! They were all very polite and friendly. And the entertainment was very good! Snorkeling just off the beach, we saw starfish, rays, a lobster and a bunch of fish. The dive shop at the resort did an amazing job too! The food left something to be desired. We could always find something to eat but the evening buffet was not great. We ate at the Italian and oriental restaurant both were good. They have a very nice area for the kids to play in, however most hung out by the swim up bar where they were throwing balls and splashing pool water in the drinks. At night some vendors are set up outside the lobby. Use caution when shopping here. There is some quality stuff and some definite counterfeit stuff. But they will make deals. Overall I would recommend!
於 2024 年 3 月住了 7 晚
Allegro Cozumel 於 2024年3月20日回覆
We first would like to thank you for choosing our Allegro Cpxumel for your holidays in Cozumel and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

8/10 不錯哦

Leah,Arden Hills

於 2024 年 3 月住了 5 晚
Allegro Cozumel 於 2024年4月7日回覆
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

8/10 不錯哦

Darin

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This place was quiet and family friendly. Even when the power went out, the resort had food readily available.
於 2024 年 3 月住了 4 晚
Allegro Cozumel 於 2024年3月19日回覆
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

10/10 有夠讚

Angelica

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Good stay thanks
於 2024 年 3 月住了 4 晚
Allegro Cozumel 於 2024年3月19日回覆
We greatly appreciate the time you spent to share your recent holiday experience at our hotel.

8/10 不錯哦

Brandon,Fargo

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was always smiling and helpful. The beach was great with a long walk on either side to another resort. Opportunities to snorkel and see starfish without doing an excursion. Wish we could have made more than 1 reservation in a 5 night stay though. The kids made many memories.
於 2024 年 3 月住了 5 晚
Allegro Cozumel 於 2024年3月19日回覆
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

10/10 有夠讚

Alan

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were extremely pleasant and helpful.
於 2024 年 3 月住了 7 晚
Allegro Cozumel 於 2024年3月17日回覆
Thank you very much for the time you spent to share your personal impressions of your stay at our hotel. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one.

10/10 有夠讚

Victor

喜歡:整潔度、員工素質和住宿環境和硬體
Allegro Cozumel 於 2024年3月17日回覆
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 不錯哦

Casie L

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful quiet resort, had an amazing time. Only improvement would be better choice for food. We tried to get into the specialty dining while there but they were always “booked” even though we could see open tables and we were left to eat buffet food for all meals.
於 2024 年 2 月住了 3 晚
Allegro Cozumel 於 2024年3月17日回覆
Thank you again for choosing our hotel, our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience .

6/10 一般般

Stapor

喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Allegro Cozumel 於 2024年3月17日回覆
Thank you for the time you took out of your day to share your recent stay in our hotel.

8/10 不錯哦

Eric

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property itself was gorgeous with beautifully landscaped walkways and clean, warm pools. The rooms were sub-par and could use serious improvements. Cheap lighting and other fixtures with old, worn cabinets and a mini fridge that did not work made the room uncomfortable. I would stay again, but would have to seriously consider my room choice.
於 2024 年 2 月住了 4 晚
Allegro Cozumel 於 2024年3月13日回覆
We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 有夠讚

Sara

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything you need or want to do is close.
於 2024 年 3 月住了 4 晚
Allegro Cozumel 於 2024年3月12日回覆
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us.

10/10 有夠讚

Seena

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 6 晚
Allegro Cozumel 於 2024年3月12日回覆
First of all, we would like to thank you for choosing our hotel for your vacation and for your rating. We are delighted that you enjoyed your stay with us.

10/10 有夠讚

Shanna Rae

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful facility with beautiful beach. Lots of activities and relaxing areas as well. Rooms were clean and small maintenance was needed and serviced right away. Beds were comfortable and air conditioning worked great for comfortable sleep. I would definitely recommend this resort!!
於 2024 年 3 月住了 5 晚
Allegro Cozumel 於 2024年3月10日回覆
Thank you very much for the time you spent to share your personal impressions of your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

8/10 不錯哦

Christopher Thomas

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Smaller resort with great amenities. We will definitely be back
於 2024 年 3 月住了 7 晚
Allegro Cozumel 於 2024年3月10日回覆
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience with us.

10/10 有夠讚

Sherri Lynn

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 6 晚
Allegro Cozumel 於 2024年3月10日回覆
We greatly appreciate the time you spent to share your recent holiday experience at our hotel and we thank you for your kind recommendation.

10/10 有夠讚

Allyn

團體旅遊
Staff was very friendly
於 2024 年 2 月住了 9 晚
Allegro Cozumel 於 2024年3月13日回覆
We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

6/10 一般般

Chad

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
We gave service a 3 because of the food at the resort. The food was absolutly awful. Every meal was disappointing, and we ended up with stomach problems for the rest of the trip. The food we ate the few places we ate off site were fantastic, which made us sad every time we came back for dinner.
於 2024 年 3 月住了 3 晚
Allegro Cozumel 於 2024年3月7日回覆
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share, please accept our sincerest apologies for failing to make your stay with us a perfect moment.