The room is not what the website described!
I booked a Junior Suit for 4 nights and on the website it mentioned that the room is over 400 sq ft with a double bed and a sofa bed. However, when we checked in such room is around 300 sq ft and there were only two single beds. I immediately requested to change the room as not only the room size but also the beds are not enough for my family. However, the staff refused and claimed all the rooms are occupied. She just promised to ask her colleague to follow up on my request on the second day.
On the second day, the staff said it's not possible for changing my room but agreed to change the bed into a double bed and add an additional bed for me.
However, in the end, what I got was a trolley bed and a "double bed" that they just used double bed beddings to cover the two single beds and make it into a double bed.
I took a photo of the room when I checked in at the first instance for reference.
CHI WANG
於 2021 年 12 月住了 5 晚
6/10 一般般
真實旅客
家庭旅遊
2020年8月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The breakfast server did not guide us and forgot to give us the eggs.
The hair drier in the room needs to be replaced, very old and almost on fire.
Right opposite to the train station. Very close to the bus station too (1min walk). 15min to the old town which is a must to go.
The room is very spacious. The double bed is very comfortable. You have basically everything u can expect from a 4-star hotel in the room. There is also a small balcony despite the fact that the view was not very nice.
The wifi was good but it was quite annoying that most of the electric plugs next to the bed were not working.
I was also surprised that a staff entered my room in the morning(ard 10am)while I was sleeping.
Overall my stay in this hotel was very satisfying because the room was well-equipped, very spacious and in excellent conditions.