「Worst hotel ever. We have paid the price in advance but the reception told us we haven’t paid for the hotel and asked us to pay again. Didn’t even apologise after the reception found out she was wrong.
We have booked for 3 people with an extra bed but the room type was wrong. No extra bed, no extra amenities, no extra slippers etc. Have talked to the manager about the issue who was extremely unhelpful at all. After repetitive demands and waiting for a long time, we finally got changed to a new...