大廳

大學飯店的評分

2 out of 5
大學飯店
630 Main St, Chico, CA

評論

4.8
10 分,有夠讚;1000 則評論中有 119 則" "
8 分,不錯哦;1000 則評論中有 112 則" "
6 分,一般般;1000 則評論中有 145 則" "
4 分,不太好;1000 則評論中有 209 則" "
2 分,很糟糕;1000 則評論中有 415 則" "

4.6/10

整潔度

6.0/10

員工素質

4.8/10

設施服務

4.2/10

住宿環境和硬體

5.8/10

環保程度

評論

4/10 不太好

Maeyana

商務旅客, 家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
So dirty
於 2024 年 4 月住了 3 晚
Farhan 於 2024年4月15日回覆
Hi Maeyana, I am sorry to hear this about your experience. I have shared and discussed your comment with our housekeeping staff to ensure our standards are maintained going forward.

10/10 有夠讚

Arin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff here is amazing!!! Everyone is super welcoming and friendly. It can get a little loud on weekends(because its super close to downtown), but the bed waa super comfortable, the rooms are spacious, and it's a great location with restaurants in walking distance. I would highly recommend.
於 2024 年 3 月住了 1 晚
Dany 於 2024年3月17日回覆
Thank you for your feedback! We enjoy having you as a guest and we're glad you enjoy our motel! We hope to continue serving you!

4/10 不太好

Debra

家庭旅遊
不喜歡:整潔度和設施服務
Just not a great place, toilet way tooo close to wall, light flickered, bed uncomfortable.
於 2024 年 3 月住了 1 晚
Dany 於 2024年3月6日回覆
Unfortunately, we can't do anything about the toilet but if your room is not meeting your needs please let us know at the time of your stay so we can make any changes necessary to guarantee you a good stay.We hope you will give us another chance in the future!

6/10 一般般

Tommie

於 2024 年 2 月住了 7 晚
Dany 於 2024年3月21日回覆
Thank you for your review. Please let us know if you have any suggestions on how we could've improved your stay! We hope to see you again soon!

10/10 有夠讚

Elizabeth Marie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
receptionist was very nice
於 2024 年 2 月住了 2 晚
F.B. 於 2024年2月27日回覆
Hi Elizabeth, thank you for your review. We hope to see you again!

2/10 很糟糕

Gwen

商務旅客, 親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms smelled like bleach would not air out. There were empty alcohol bottles in the parking lot and people smoking outside of their rooms. We could not stay at this hotel and I am trying to get my refund and the hotel is charging me for the full amount I agreed to on Expedia and is not telling the truth by saying on my bank account that they are giving me a refund for amounts that were not apart of the agreed upon price. Now the hotel will not answer the phone for myself or Expedia. They say the manager will not be in for a week. It was not safe.
於 2024 年 2 月住了 2 晚
Dany 於 2024年2月22日回覆
I'm sorry your stay was unsatisfactory. We gladly could've moved you into a different room if the smell was overwhelming. Also, It's not permitted to smoke inside any of our rooms, but our guests are welcome to smoke outside if they please. Unfortunately, our cancellation policy states that if you fail to cancel within 48 hours of your reservation, you are subject to a charge equal to 1 night's stay; this includes if you leave after checking in. Your entire payment, minus 1 night's stay, was refunded. If you haven't received your refund within a week, call your bank. I assure you our residence is plenty safe; we never have any issues with crime or riff-raff, and our rooms are clean. I'm sorry we were not up to your personal standards but that's no reason to leave a negative review. I hope you will consider this and give us another chance in the future.

10/10 有夠讚

Jaded

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The area is pretty quiet, the front desk staff is very nice
於 2024 年 1 月住了 1 晚
Dany 於 2024年2月2日回覆
Thank you for your feedback! We're glad you enjoyed your stay and we hope to see you again soon!

2/10 很糟糕

Philip

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 5 晚
Dany 於 2024年2月2日回覆
We're sorry you did not enjoy your stay with us. Please feel free to call the office if you have any questions or concerns. We hope you will give us another chance in the future!

4/10 不太好

Honey

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This place charged me $40 for a towel and bed sheets that were already stained when I arrived. They are so rude and uncourteous. In their online profile that said "Breakfast Included" Ha! They dont even have a coffee pot in the room let alone breakfast. The floors of the room were still dirty and the place smeeled like an old Thrift store. They door had no security lock only a single lock. There was only one waste basket in the room and the furniture had grafiti and greasey unclean surfaces. I will NOT stay here again.
於 2024 年 1 月住了 1 晚
Dany 於 2024年2月2日回覆
You have stayed with us many times and haven't seemed to have any issues yet. We do not advertise offering breakfast; I apologize for any misunderstandings. I assure you all of our towels are diligently checked for stains before they're folded, so it's unlikely the towels were already stained. You should've had two wastebaskets, one in the room and one in the bathroom; I apologize if one was missing. You are always welcome to request anything you might need; we will do everything we can to accommodate your request. Please feel free to call with any other concerns about your stay. I hope you will give us another chance in the future.

8/10 不錯哦

Jaded

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
The bathtub is a good size
於 2024 年 1 月住了 1 晚
Dany 於 2024年2月2日回覆
Thank you for your review! We are very glad you enjoyed your stay and we hope to see you again soon!

10/10 有夠讚

Lino

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Dany 於 2024年2月2日回覆
Thank you for staying with us! We hope to see you again soon!

2/10 很糟糕

Tanya

商務旅客
不喜歡:員工素質、住宿環境和硬體和客房舒適度
No amendities, no customer service. Bathroom is outdated and well used. There was no alarm clock, extra blankets were not allowed when asked for them. It was a cold night. Woke up to gargage truck pick up at 5:30am from motel parking lot dumpster.
於 2024 年 1 月住了 1 晚
Dany 於 2024年2月2日回覆
We are sorry you didn't have a satisfactory stay with us. Unfortunately, there's nothing we can do about the garbage truck it does have to take the trash and unless there were no extra blankets available, you should've been given one at request, I'm sorry you were not accommodated with that. If you have any other concerns or suggestions, please call the office and let us know! We hope you will give us another chance in the future!

2/10 很糟糕

Michael

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
DO NOT STAY HERE
This place is a nasty, money stealing pit of dispar. DO NOT STAY HERE
於 2023 年 12 月住了 1 晚
Dany 於 2024年2月3日回覆
I'm sorry your stay was unsatisfactory. Unfortunately, you were not respectful of our business. Please do not retaliate with a negative review.

2/10 很糟糕

Michael

於 2023 年 12 月住了 1 晚
F.B. 於 2024年2月27日回覆
Hi Michael, we apologize for any shortcomings you experienced during your stay. We are currently working on improving our property and hope you decide to stay with us in the future. Thank you!

10/10 有夠讚

Maria

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Dany 於 2024年2月2日回覆
We are glad you enjoyed your stay! We hope to see you again soon!

10/10 有夠讚

Juan

於 2023 年 12 月住了 4 晚
Dany 於 2024年2月2日回覆
Thank you for your review! We hope to see you again soon!

10/10 有夠讚

Giselle

於 2023 年 11 月住了 1 晚
Dany 於 2024年2月2日回覆
We are glad you had a satisfactory stay with us! We hope to see you again!

10/10 有夠讚

Larenzo

喜歡:設施服務
Staff is great
於 2023 年 11 月住了 1 晚
Dany 於 2023年11月8日回覆
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 一般般

Michelle

喜歡:員工素質
於 2023 年 11 月住了 3 晚
Dany 於 2023年11月8日回覆
Thank you for your feedback! Let us know if you have any suggestions on how we can improve your rating! We hope to see you again soon!

8/10 不錯哦

Patrick,Santa Fe

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location in downtown Chico
於 2023 年 11 月住了 2 晚
Dany 於 2023年11月8日回覆
Thank you for your feedback! We hope to see you again soon!

8/10 不錯哦

Rachel

於 2023 年 10 月住了 2 晚
Dany 於 2023年11月25日回覆
Thank you for your rating! We appreciate your input and are glad you enjoyed your stay! We hope to see you again soon.

10/10 有夠讚

Katy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Dany 於 2023年11月4日回覆
Thank you for your review! We're glad you enjoyed your stay with us and hope to see you again soon!

4/10 不太好

Samuel

於 2023 年 10 月住了 1 晚
Dany 於 2023年11月2日回覆
We're sorry you weren't satisfied with your stay. Contact our office with any concerns about your stay with us or any suggestions you might have on how we can improve your visit next time! We hope you will give us another chance in the future.

8/10 不錯哦

Rachel

家庭旅遊
喜歡:住宿環境和硬體
It is super close to restaurants and stores in town. The facility is so clean and tidy. They also have wonderful security which ensures the safety of its guests.
於 2023 年 10 月住了 2 晚
Dany 於 2023年10月29日回覆
Thank you so much for your review! We are glad you enjoyed, and felt safe, staying with us. We hope to see you again soon!

10/10 有夠讚

Humberto

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Dany 於 2023年10月26日回覆
Thank you for your review! We're glad you enjoyed your stay with us, and we hope to see you again soon!

8/10 不錯哦

Marlon

家庭旅遊
Location is great. Walking distance to downtown and surroundings.
於 2023 年 10 月住了 2 晚
Dany 於 2023年10月18日回覆
Thank you for taking the time to write a review! We are glad that you enjoyed your stay with us, and we hope to see you again soon!

6/10 一般般

Amelia

家庭旅遊
喜歡:員工素質
不喜歡:整潔度
於 2023 年 10 月住了 2 晚
Dany 於 2023年10月18日回覆
Thank you for your review. If you have any suggestions on what we could do to better your rating please let us know! We hope to see you again soon!

2/10 很糟糕

Francisco

情侶出遊, 商務旅客
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Property was full of bugs, cockroaches
於 2023 年 10 月住了 1 晚
Dany 於 2023年10月18日回覆
We cannot control what bugs are scurrying around outside but we are very on top of spraying our rooms/motel in order to keep any unwanted little creatures out. We will look into the issue, in the meantime please feel free to contact our office with any questions or concerns.

6/10 一般般

Jesus

情侶出遊
喜歡:員工素質
Friendly staff
於 2023 年 10 月住了 1 晚
Dany 於 2023年10月18日回覆
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

8/10 不錯哦

Alexander

於 2023 年 9 月住了 1 晚
Dany 於 2023年10月28日回覆
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 有夠讚

Alexander

於 2023 年 10 月住了 1 晚
Dany 於 2023年10月26日回覆
Thank you for your review! We're glad you were satisfied with your stay, and we hope to see you again soon!

2/10 很糟糕

Chaz

商務旅客, 團體旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
Owners are extremely nice.. HOWEVER - I stayed for 3 night's.. but night one i walked to my room and a guy ran away from my door. I came up to my door and looked on the ground.. and there were blood splatters everywhere on the ground. AC unit doesnt count by the degrees.. idk how to explain that.. and to top it off.. no maid service.. and if you want new towels.. you have to turn them in yourself. Just one of the worst hotel experiences of my life tbh.. and i feel it is a duty to leave this review. Idk how i would feel if a mom and her kid came here to stay the night ir something. I was with me and another guy.. and it was not safe or satisfying. I literally took my possessions of value with me.. i didnt even leave them in the room. Its rhats bad. HOPE THEY TURN IT AROUND
Dany 於 2023年9月13日回覆
Thank you for taking the time to leave a review. You are always welcome to ask the housekeepers for new sheets or any other services you feel are needed. I assure you our establishment is very safe, we never have any issues with theft or break ins. We're sorry you were unsatisfied with your stay, if you have any concerns or suggestions on how we could better your experience, please give the office a call!

2/10 很糟糕

Jermaine

於 2023 年 9 月住了 1 晚
Dany 於 2023年9月13日回覆
Thank you for your review. We're sorry you were unsatisfied with your stay! If you have any suggestions or concerns please call our office. We hope you will give us another chance in the future!

6/10 一般般

Denise

家庭旅遊
喜歡:員工素質
於 2023 年 9 月住了 2 晚
Dany 於 2023年9月7日回覆
Thank you for your review! If you have any suggestions on how we can improve your score please feel free to call or email the motel! We hope to see you again soon!

10/10 有夠讚

Louies

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Dany 於 2023年9月6日回覆
Thank you for taking the time to leave us a review! We are glad you enjoyed your stay and we hope that you will come again soon!

10/10 有夠讚

Anayely

喜歡:整潔度、員工素質和住宿環境和硬體
Todo bien
於 2023 年 8 月住了 1 晚
Dany 於 2023年8月16日回覆
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 有夠讚

Steven

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Gteat hotel for the price!
於 2023 年 7 月住了 13 晚
Dany 於 2023年8月9日回覆
Thank you for your review! We are glad you enjoyed your stay with us and we hope you will come again soon!

10/10 有夠讚

Richard

於 2023 年 8 月住了 1 晚
Dany 於 2023年8月24日回覆
Thank you for taking the time to leave us a review! We are glad that you enjoyed your stay, and we hope to see you again soon!

10/10 有夠讚

Steven

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Dany 於 2023年7月28日回覆
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

2/10 很糟糕

Gail

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Pay more for another place. Would sleep in the car
Not good.
於 2023 年 7 月住了 1 晚
Dany 於 2023年7月28日回覆
I'm sorry you were disappointed with your visit. Please contact our office if you have any concerns about your stay with us! We hope you will give us another chance in the future.

10/10 有夠讚

Shawn

喜歡:整潔度、員工素質和住宿環境和硬體
A
於 2023 年 7 月住了 1 晚
Dany 於 2023年7月19日回覆
Thank you so much for your review! We hope to see you back soon!

10/10 有夠讚

Bronson

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Dany 於 2023年7月19日回覆
We appreciate you taking the time to leave a review! We hope to see you back soon!

6/10 一般般

Mary Dunson

情侶出遊
喜歡:員工素質和住宿環境和硬體
It was cool ,I would rent again
於 2023 年 7 月住了 1 晚
Dany 於 2023年7月15日回覆
Thank you for your review! We hope to see you again soon!

10/10 有夠讚

Terry

於 2023 年 7 月住了 2 晚
Dany 於 2023年8月3日回覆
Thank you for the review! We're glad you enjoyed your stay and we hope to see you again soon!

10/10 有夠讚

Lino

家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Dany 於 2023年7月12日回覆
Thank you for your review! We hope to see you back soon!

8/10 不錯哦

Maria

於 2023 年 7 月住了 1 晚
Dany 於 2023年8月3日回覆
We are glad you enjoyed your stay with us and we hope we will see you again in the future!

10/10 有夠讚

Terry

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
I like the clean room and staff is helpful.
於 2023 年 7 月住了 3 晚
Dany 於 2023年7月12日回覆
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 有夠讚

Lino

商務旅客
於 2023 年 7 月住了 1 晚
Dany 於 2023年7月5日回覆
Thank you for staying with us and taking the time to write us a review! We hope to see you again soon!

8/10 不錯哦

lisa

商務旅客
The rooms are in the process of renovation. My room had new flooring. Overall the room is no frills and definitely not a boutique hotel. but it is located in downtown Chico and is very cost effective.
於 2023 年 6 月住了 3 晚
Dany 於 2023年7月5日回覆
Thank you for your review! We are glad you noticed our efforts to spruce up the motel! We're working on making it the best place to be downtown and we hope to see you back soon!

10/10 有夠讚

Lino

於 2023 年 6 月住了 2 晚
Dany 於 2023年7月5日回覆
Thank you so much for your review! We are glad you enjoyed your stay with us, and we hope to see you again soon!