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芝加哥湖濱 W 酒店的評分

4.5 out of 5
芝加哥湖濱 W 酒店
644 N Lake Shore Dr, Chicago, IL

評論

8.2

非常好

10 分，有夠讚；1003 則評論中有 514 則" "
8 分，不錯哦；1003 則評論中有 201 則" "
6 分，一般般；1003 則評論中有 149 則" "
4 分，不太好；1003 則評論中有 68 則" "
2 分，很糟糕；1003 則評論中有 71 則" "

8.6/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

8.2/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Jianzhong

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Viviana 於 2023年11月28日回覆
Thank you so much for providing your feedback while staying with us. It was a pleasure to host you and we are so glad that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon.

6/10 一般般

ruhai

不喜歡：員工素質和設施服務
於 2021 年 10 月住了 3 晚

10/10 有夠讚

Kyra

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Viviana 於 2024年5月1日回覆
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

6/10 一般般

Eric

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The room I stayed in is due for an upgrade. It was showing the wear and tear (worn furniture, room trim, shower tiling).
於 2024 年 4 月住了 4 晚
Viviana 於 2024年5月1日回覆
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the total hotel guest experience. Your feedback has been shared with our leadership team and your concerns are being addressed. We hope to have the chance to welcome you back again when your travels bring you back to the area.

8/10 不錯哦

Tanya，Providenciales

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
N/A
於 2024 年 3 月住了 5 晚
Viviana 於 2024年5月1日回覆
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great venue
於 2024 年 4 月住了 3 晚
Viviana 於 2024年5月1日回覆
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 有夠讚

Mustafa

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Viviana 於 2024年5月1日回覆
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

4/10 不太好

Silviya

喜歡：整潔度
不喜歡：住宿環境和硬體
It felt like the place has been rundown and the service was subpar. They placed a huge hold on my credit card and it wasn’t removed for a week after I stayed there. I called him to request an update on what’s going on and have been transferred like to three different people homework really helpful. In terms of facility felt super bare. I expected to be much more premium and frankly felt very basic. The room did not even have a refrigerator let alone any minibar or any kind of goodies. It felt more like a cheap motel rather than an upscale establishment. I asked at the reception and they said the mini fridge is upon request and used Covid as an excuse. And Covid was 4 years ago, get with the program…
於 2024 年 4 月住了 3 晚
Viviana 於 2024年4月19日回覆
Thank you for taking the time to provide us with your feedback while staying with us. I sincerely apologize for the inconveniences you encountered during your stay with us. That is below our standard. Your concerns are being addressed by our leadership team. We thank you for being our valued guest and we look forward to hosting you again when your travels bring you back to the area.

10/10 有夠讚

Abrielle

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
This property is beautiful and clean! The staff were very pleasant and professional.
於 2024 年 4 月住了 2 晚
Viviana 於 2024年4月13日回覆
Thank you for selecting W Chicago Lakeshore for your stay. It was our pleasure to host you. We are so glad you enjoyed your stay with us. We hope to have the opportunity to welcome you back again in the future!

10/10 有夠讚

AuJane'

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Excellent location.
於 2024 年 3 月住了 4 晚
Viviana 於 2024年4月13日回覆
Thank you for selecting W Chicago Lakeshore. It was a pleasure to host you. We look forward to welcoming you back in the future.

10/10 有夠讚

Christopher

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed out stay! Everything was perfect! We celebrated my husband's 65th Birthday and the staff were amazing!!!! Lois, the Concierge was the BEST! She stayed on top of everything and the staff were very accommodating. The location is PERFECT! We can't say enough about this location, the staff and the city. What a perfect location!!!!! Thank you!!
於 2024 年 4 月住了 5 晚
Viviana 於 2024年4月10日回覆
Thank you for providing us with your feedback while staying with us. It was a pleasure to host you and your husband for his 65th Birthday. Thank you for being our valued guests. We hope to welcome you back again when your travels bring you back to the area.

10/10 有夠讚

Rinard

於 2024 年 3 月住了 3 晚
Viviana 於 2024年5月1日回覆
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 有夠讚

Dalal，glenview

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall, great stay
於 2024 年 4 月住了 3 晚
Maria 於 2024年4月9日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 有夠讚

Emma

於 2024 年 3 月住了 1 晚
Maria 於 2024年4月9日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 有夠讚

Tom

於 2024 年 4 月住了 3 晚
Viviana 於 2024年5月1日回覆
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 有夠讚

Jorge Luis

於 2024 年 4 月住了 1 晚
Viviana 於 2024年5月1日回覆
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 有夠讚

John

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 3 月住了 3 晚
Viviana 於 2024年4月8日回覆
Thank you for providing us with your feedback while staying with us. It was a pleasure to host you. We hope we have the pleasure to welcome you back again when your travels bring you back to the area.

8/10 不錯哦

Lindsay

於 2024 年 3 月住了 3 晚
Viviana 於 2024年5月1日回覆
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 有夠讚

Lateasha

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awesome hotel
於 2024 年 3 月住了 3 晚
Maria 於 2024年4月3日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 有夠讚

Carol

於 2024 年 3 月住了 3 晚
Viviana 於 2024年5月1日回覆
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

8/10 不錯哦

Ali

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The place was nice and the staff were super nice, but it didn't really feel like a family friendly environment. I think this hotel is setup for couples more than families. The staff though were super nice!
於 2024 年 3 月住了 7 晚
Maria 於 2024年4月2日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

8/10 不錯哦

Yuxin

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
good lake view
於 2024 年 3 月住了 3 晚
Maria 於 2024年4月2日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

8/10 不錯哦

Javier

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bathroom door not working properly. Very clean room. The restaurant is not the best for a W hotel
於 2024 年 3 月住了 5 晚
Maria 於 2024年4月2日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

8/10 不錯哦

Bernardo

於 2024 年 3 月住了 6 晚
Viviana 於 2024年4月19日回覆
Thank you for taking the time to provide us with your feedback while staying with us. It was a pleasure to host you. We thank you for being our valued guest and we look forward to hosting you again when your travels bring you back to the area.

8/10 不錯哦

Suzanne

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
First hotel I've been in that doesn't have a refrigerator, microwave, or a coffee maker.
於 2024 年 3 月住了 4 晚
Maria 於 2024年4月2日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. I apologize that your stay failed to meet your expectations. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 有夠讚

Michelle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Maria 於 2024年4月2日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 有夠讚

Alexssandra

喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful Michigan lake view. Close to everything…
於 2024 年 3 月住了 4 晚
Maria 於 2024年4月2日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 有夠讚

Victoria

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location for getting to Navy Pier and the lakeshore trail, which was great for me as I enjoy running. The pool was nice, if a little chilly, and even though I didn’t use the gym it looked well equipped. Staff were all very friendly, breakfast was extensive and of a good portion size. The hotel was about a 10-15 minute walk from the centre of Chicago. Would definitely stay there again.
於 2024 年 3 月住了 5 晚
Maria 於 2024年4月2日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 有夠讚

Andrea

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful views, amazing staff, great restaurant and amenities. My only complaint is that the wireless in our bedroom never worked over a 5 night stay.
於 2024 年 3 月住了 5 晚
Maria 於 2024年4月2日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you! It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

8/10 不錯哦

Eric

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location is great and the staff very helpful. The beds are small in the two bed rooms.
於 2024 年 3 月住了 3 晚
Maria 於 2024年4月2日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

8/10 不錯哦

Mailean

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Maria 於 2024年4月2日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. It is my sincere hope to welcome you back in the future when your travels bring you back to the area.

10/10 有夠讚

Rebecca

於 2024 年 3 月住了 4 晚
Viviana 於 2024年4月19日回覆
Thank you for taking the time to provide us with your feedback while staying with us. It was a pleasure to host you. We thank you for being our valued guest and we look forward to hosting you again when your travels bring you back to the area.

8/10 不錯哦

justin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 3 月住了 1 晚
Viviana 於 2024年3月26日回覆
Thank you for providing us with your feedback. It was a pleasure to host you and we appreciate you being our valued guest. We can't wait to welcome you again when your travels bring you back to the area.

8/10 不錯哦

Carla

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Viviana 於 2024年3月27日回覆
Thank you for providing us with your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 有夠讚

Mary

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice friendly staff and accommodations
於 2024 年 3 月住了 2 晚
Viviana 於 2024年3月25日回覆
Thank you for being taking the time to provide your feedback while staying with us. It was a pleasure to host you. We hope to welcome you back to W Chicago Lakeshore when your travels bring you back to the area.

6/10 一般般

ronald，vancouver

喜歡：員工素質
不喜歡：住宿環境和硬體
This property is not W quality as it has not been maintained. The white grout in the bathroom has been covered in black sharpee, very poorly, with marks all over the tiles - very unprofessional. I could also hear conversations in the hallway and other rooms very clearly, so the soundproofing was weak. Scuffs were everywhere, touch up painting has not been done for years. Did not feel like a 4 stare hotel.
於 2024 年 3 月住了 5 晚
Maria 於 2024年3月26日回覆
Thank you for providing your valuable feedback while staying with us. I am sorry to hear about the inconveniences during your stay. Our leadership team will be addressing your concerns. It was a pleasure to host you and I hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 有夠讚

Erin

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent customer service from a uniformly friendly, attentive staff. The rooms are clean and nice, and the location is convenient, especially for Navy Pier.
於 2024 年 3 月住了 1 晚
Viviana 於 2024年3月25日回覆
Thank you for being taking the time to provide your feedback while staying with us. It was a pleasure to host you. We hope to welcome you back to W Chicago Lakeshore when your travels bring you back to the area.

2/10 很糟糕

Cassidy

於 2024 年 3 月住了 1 晚
Viviana 於 2024年4月13日回覆
Thank you for your feedback. It was our pleasure to host you. We hope to have the opportunity to welcome you back again in the future!

2/10 很糟糕

Xiaowen

喜歡：整潔度
不喜歡：住宿環境和硬體
於 2024 年 3 月住了 5 晚
Viviana 於 2024年3月21日回覆
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you. I sincerely apologize for failing to meet your expectations. Your feedback will be addressed by our leadership team. It is my sincere hope that we have the opportunity in the future to deliver the guest experience that we strive to deliver.

10/10 有夠讚

Josue

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Viviana 於 2024年3月20日回覆
Thank you for taking the time to provide your feedback. It was a pleasure to host you. We appreciate you being our valued guest. We hope to welcome you again when your travels bring you back to the area.

10/10 有夠讚

Dejuan

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
A1
於 2024 年 3 月住了 3 晚
Viviana 於 2024年3月18日回覆
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 有夠讚

Alexis

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is such a wonderful place and I would definitely not mind staying here again!
於 2024 年 3 月住了 4 晚
Maria 於 2024年3月16日回覆
Thanks so much for providing your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 有夠讚

Myichelle

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful hotel and amazing views. We will definitely be back soon.
於 2024 年 3 月住了 2 晚
Maria 於 2024年3月15日回覆
Thanks for staying with us. We appreciate your positive feedback!

10/10 有夠讚

Catherine

喜歡：整潔度、員工素質和住宿環境和硬體
The view
於 2024 年 3 月住了 1 晚
Maria 於 2024年3月15日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Harold

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They really good
於 2024 年 3 月住了 2 晚
Maria 於 2024年3月15日回覆
Thank you for taking the time to provide your feedback. We hope to welcome you back again soon when your travels bring you back to the area.

10/10 有夠讚

Rashaun

情侶出遊
喜歡：住宿環境和硬體
Beautiful area
於 2024 年 3 月住了 1 晚
Maria 於 2024年3月15日回覆
Thank you for taking the time to provide your positive feedback. We hope to welcome you back again soon when your travels bring you back to the area.

8/10 不錯哦

Ana

喜歡：整潔度、員工素質和住宿環境和硬體
Location
於 2024 年 3 月住了 1 晚
Maria 於 2024年3月15日回覆
Thank you for taking the time to provide your feedback. We hope to welcome you back again soon when your travels bring you back to the area.

10/10 有夠讚

Iesha

於 2024 年 3 月住了 1 晚
Viviana 於 2024年3月25日回覆
Thank you for being taking the time to provide your feedback while staying with us. It was a pleasure to host you. We hope to welcome you back to W Chicago Lakeshore when your travels bring you back to the area.

10/10 有夠讚

Alvin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Viviana 於 2024年3月5日回覆
Thank you for taking the time to provide your feedback while staying with us. We are delighted that you enjoyed your stay with us. It was a pleasure to host you and it is my sincere hope that we may have the opportunity to welcome you back again!

10/10 有夠讚

Miguel

喜歡：整潔度、員工素質和住宿環境和硬體
Hotel was amazing just the restaurant had terrible service had to wait a hour and a half just to get my dinner
於 2024 年 2 月住了 2 晚
Viviana 於 2024年2月26日回覆
Thank you for taking the time to provide us with your feedback. I apologize for the inconvenience you experienced at the restaurant as that is below our standard. Please know that your concerns are being addressed to ensure that this is an isolated incident. We hope to have the pleasure of welcoming you again when your travels bring you back to the area.