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芝加哥奧黑爾假日飯店 - IHG 旗下飯店的評分

3 out of 5
芝加哥奧黑爾假日飯店 - IHG 旗下飯店
5615 North Cumberland Avenue, Chicago, IL

評論

7.6

不錯哦

10 分，有夠讚；1002 則評論中有 403 則" "
8 分，不錯哦；1002 則評論中有 247 則" "
6 分，一般般；1002 則評論中有 147 則" "
4 分，不太好；1002 則評論中有 102 則" "
2 分，很糟糕；1002 則評論中有 103 則" "

7.8/10

整潔度

8.0/10

員工素質

7.4/10

設施服務

7.2/10

住宿環境和硬體

7.2/10

環保程度

評論

10/10 有夠讚

chengbo

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2023年8月17日回覆
We appreciate you taking time to rate our hotel and services. So glad you had a good stay. We hope you will stay with us again in the future.

6/10 一般般

真實旅客

商務旅客, 團體旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
There is a red-like exit in the room, and there is a sound that keeps ringing. It can be heard anywhere, including in the elevator, which really affects sleep. I have audio and video recordings to prove this sound, and I have also reported it to the hotel
於 2021 年 3 月住了 1 晚
Vincent 於 2021年3月15日回覆
Thank you for sharing this with us and going to address with our staff

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
Early morning disturbance
The overall experience was good except for two things. The shuttle bus they offered was running under a reduced schedule not working for most. Second, there was lots of disturbance when housing cleaning staff was trying to get into your room several times in the morning before you checked out the same noon.
於 2020 年 7 月住了 1 晚
Vincent 於 2020年8月11日回覆
We are sorry for your inconvenience and going to share this with our staff

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Would love to stay here again!
Great checked in experience. Super friendly hotel staffs and restaurant staffs. Comfortable room, close to O'Hare international airport, free convenient comfortable airport shuttle bus. Breakfast was worth for the money we spent.
於 2019 年 11 月住了 2 晚
Nauman 於 2019年12月19日回覆
Thank you so much for staying with us. We really appreciate your business and feedback! Hope to see you soon!

6/10 一般般

Chih-Ming

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
房间内的味道很难让人接受
房间内的味道很难让人接受
於 2019 年 9 月住了 2 晚
ordbm 於 2019年10月5日回覆
Thank you for your time and feedback!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
卫生还可以但是，有镜子对着床。所以没有那么美好。停车和早饭也比较方便。但是洗衣机坏了，这让我们很不方便。
於 2019 年 7 月住了 1 晚
ordbm 於 2019年8月3日回覆
Thank you for your review. We value your feedback greatly and apologize for any inconvenience faced during your stay

2/10 很糟糕

真實旅客

不喜歡：員工素質
预付两次，说的完事会返回，结果只返回了一个，说给解决，结果没信了。小伙子态度还极其不好，说昨晚不是他办理的
於 2019 年 4 月住了 1 晚
Murtuza 於 2019年5月14日回覆
Hello, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Murtuza Hussain

8/10 不錯哦

Gary

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Ana

於 2024 年 2 月住了 2 晚

10/10 有夠讚

Rodino

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Gary

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean hotel. Staff was friendly.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Edgar

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Ishmael

商務旅客
喜歡：員工素質和住宿環境和硬體
Feel very safe and good food very convenient.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
Prompt shuttle, Great check in, Dove bath products supplied. Easy walk to train and grocery store down the street.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Amina

於 2024 年 3 月住了 1 晚

8/10 不錯哦

Matthew，Saint Paul

喜歡：整潔度、員工素質和住宿環境和硬體
Not a safe neighborhood
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Genesis

喜歡：設施服務
於 2024 年 3 月住了 2 晚
Holiday Inn Chicago O'Hare Area 於 2024年3月21日回覆
Thanks so much for a 5 out of 5 rating. We hope you will continue to use our services when in our area.

10/10 有夠讚

Matt

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Does everything it’s supposed to do.
於 2024 年 3 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年3月10日回覆
Your patronage and your comments are appreciated. Please stay with us next time you are in our area!

10/10 有夠讚

AXEL

喜歡：住宿環境和硬體
Yu
於 2024 年 2 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年3月10日回覆
So glad you had a good stay. Hope to see you again soon!

2/10 很糟糕

Amy

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I woupd love to be able to post pictures and videos of this place. Both rooms were terrible. Filthy & the smell omg, rude staff. Manager parked in handicaped parking and as a disabled person made it harder for me. This stay was a nivhtmare
於 2024 年 3 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年3月10日回覆
Your comments have been shared with our corporate office/senior management. We apologize for any inconvenience during your stay.

10/10 有夠讚

Megan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very kind and friendly. They went above and beyond for our comfort.
於 2024 年 2 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年2月23日回覆
So very glad you had a good stay. Your kind comments have been shared with the team :) We hope you consider us your home away from home when in our area!

10/10 有夠讚

Annie

喜歡：整潔度、員工素質和住宿環境和硬體
Like the option to park while on vacation.
於 2024 年 1 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年2月20日回覆
Thank you for your feedback. We appreciate your business and hope you will stay with us again soon!

10/10 有夠讚

Olivia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The free parking is a steal! Hotel was very nice for the price point. Staff was friendly and the bar attached was good as well. Only complaint walls are super thin and you can hear everything. Not great if your a light sleeper
於 2024 年 2 月住了 2 晚
Holiday Inn Chicago O'Hare Area 於 2024年2月23日回覆
Thanks for staying with us and providing feedback on your stay. We hope to see you again soon!

10/10 有夠讚

Guia

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Affordable and safe
於 2024 年 2 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年2月11日回覆
We appreciate your business and your comments. Please make us your hotel of choice when you are in our area.

10/10 有夠讚

Jacqueline

於 2024 年 2 月住了 2 晚
Holiday Inn Chicago O'Hare Area 於 2024年3月21日回覆
We appreciate your business and your 50 out of 5 rating. Please stay with us next time you are in town.

10/10 有夠讚

Jesus

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excelente
Todo estuvo bien!
於 2024 年 1 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年1月26日回覆
Muchas gracias!

10/10 有夠讚

Shanita

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年1月20日回覆
Thanks for the review! Glad you had a good stay. We hope to see you again soon!

10/10 有夠讚

Drew

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great rooms and I was blown away by the restaurant in the hotel. Great experience.
於 2024 年 1 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年1月18日回覆
We appreciate your business and your comments. We will be sure to share your comments with our restaurant team. We hope to see you again soon!

8/10 不錯哦

Liuwork

於 2024 年 1 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年1月18日回覆
Your patronage and your feedback are appreciated. Please make us your hotel of choice when traveling to our area.

8/10 不錯哦

Molly

喜歡：整潔度
於 2024 年 1 月住了 2 晚
Holiday Inn Chicago O'Hare Area 於 2024年1月18日回覆
Your patronage and your feedback are appreciated. Please make us your hotel of choice when traveling to our area.

4/10 不太好

Noah

不喜歡：員工素質
於 2024 年 1 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年1月18日回覆
Thank you for taking time to provide a rating for our hotel. We apologize that we did not meet your expectations. We continually strive to improve our guest's experience and hope that on your next visit you will be able to rate our services 10 out of 10.

8/10 不錯哦

Stephanie

情侶出遊
Nice that there is a “Market” in the lobby and a full restaurant!
於 2024 年 1 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年1月13日回覆
Your business and your feedback are appreciated. We hope to roll out the welcome mat for you on your next stay!

10/10 有夠讚

Hilary Mejia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
Holiday Inn Chicago O'Hare Area 於 2024年1月8日回覆
Thank you for your business and your feedback. We are glad you had a good stay! See you again soon.

4/10 不太好

Mindy

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2024年2月9日回覆
Thank you for taking time to rate our services. Your feedback is appreciated/

6/10 一般般

Martyn

商務旅客
不喜歡：住宿環境和硬體
Basic hotel, not close to anything
Holiday Inn Chicago O'Hare Area 於 2024年2月9日回覆
Thank you for taking time to provide feedback on your recent stay.

6/10 一般般

Martha

商務旅客
喜歡：員工素質
不喜歡：整潔度
Mal olor
La habitación tenía un muy mal olor y parece que no ponían mucha atención en el aseo diario
於 2023 年 11 月住了 3 晚
Holiday Inn Chicago O'Hare Area 於 2024年1月8日回覆
Thank you for your feedback. Your comments have been shared with our senior management.

8/10 不錯哦

scott

Holiday Inn Chicago O'Hare Area 於 2024年2月9日回覆
We appreciate your business and the time you took to provide us with a rating on your recent stay. Please consider our services next time you are in our area.

10/10 有夠讚

Noah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2023年12月28日回覆
We appreciate your business and the time taken to provide us with your feedback. So glad you had a good stay. We hope to be your preferred hotel when you are in our area!

10/10 有夠讚

Cristian

於 2023 年 12 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2023年12月15日回覆
Thank you for staying with us and giving us a 5 out 5 rating. We hope you will stay with us again soon!

10/10 有夠讚

Holly

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Stay
Great value, friendly staff, restuarant food is good but staff needs some work.
於 2023 年 12 月住了 2 晚
Holiday Inn Chicago O'Hare Area 於 2023年12月10日回覆
Thank you for your business and the 10 out of 10 rating! We so appreciate it!

10/10 有夠讚

maria

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Conveniente para viajar y estar cerca del aeropuerto
Holiday Inn Chicago O'Hare Area 於 2024年2月20日回覆
Thanks so much for sharing your comments with us! Your business is appreciated. Come back soon!

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Holiday Inn Chicago O'Hare Area 於 2023年12月9日回覆
Thank you for your business and for the 10 out of 10 rating. So glad you had a good experience with us! Come see us again real soon.

10/10 有夠讚

Tomasz

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel
於 2023 年 11 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2023年12月9日回覆
We appreciate your business and thank you for your feedback. We hope you will allow us to extend our hospitality next time you are in our area.

10/10 有夠讚

Sade

於 2023 年 11 月住了 2 晚
Holiday Inn Chicago O'Hare Area 於 2023年12月28日回覆
We appreciate your business and the time taken to provide us with your feedback. We hope to be your preferred hotel when you are in our area!

8/10 不錯哦

Lainie

喜歡：整潔度和員工素質
於 2023 年 11 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2023年12月9日回覆
Thank you for taking time to rate our services. We hope you will stay wit us next time you are in our area.

8/10 不錯哦

Sam

於 2023 年 11 月住了 4 晚
Holiday Inn Chicago O'Hare Area 於 2023年12月28日回覆
We appreciate your business and the time taken to provide us with your feedback. Please make us your preferred hotel when in our area!

10/10 有夠讚

Yvens

喜歡：住宿環境和硬體
I like it everything looks good
於 2023 年 11 月住了 1 晚
Holiday Inn Chicago O'Hare Area 於 2023年11月24日回覆
Thanks for your feedback. Please do stay with us next time you are in town!

10/10 有夠讚

Mark

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
Amazing!!
於 2023 年 11 月住了 2 晚
Holiday Inn Chicago O'Hare Area 於 2023年11月21日回覆
Thank you for the "amazing" rating. We are so appreciative of your review. We hope you will have the opportunity to staywith us again.

2/10 很糟糕

Alexa

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 5 晚
Holiday Inn Chicago O'Hare Area 於 2023年11月17日回覆
Please accept our apologies for any inconvenience you experienced while a guest at our hotel

10/10 有夠讚

Ronghua，Binghamton

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel provide free parking and it close to blue line station. So you can easily go to airport or downtown.
於 2023 年 11 月住了 2 晚
Holiday Inn Chicago O'Hare Area 於 2023年11月13日回覆
Thank you for your feedback. So very glad you had a good stay. We hope to extend our hospitality next time you are in our area.