Dear Chi Hung,Thank you for your feedback and for letting us know what areas you did not like during your stay. We shall make it an area to focus and improve on the next time. Thank you for staying with us and looking forward to welcome you back soon. In the meantime, do stay safe!Sincerely yours,Nerizza Imelda C. BorbajoFront Office Supervisor-OIC
10/10 有夠讚
KAI-YEH
2020年2月22日
KAI-YEH
於 2020 年 2 月住了 1 晚
8/10 不錯哦
真實旅客
2020年1月21日
真實旅客
於 2020 年 1 月住了 2 晚
Cana 於 2020年1月22日回覆
Dear Valued Guest,
Thank you for the very good rating and for choosing Red Planet. We really appreciate your taking the time to rate us during your recent stay and we are very happy to know that it was to your satisfaction.
It was our pleasure to serve you and we look forward to serve you again on your future visits.
Sincerely yours,
Maria Linda B. Asumo
Front Office Supervisor
8/10 不錯哦
真實旅客
2020年1月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
搭飛機前或是只睡一晚的適合住這邊
真實旅客
於 2020 年 1 月住了 1 晚
Cana 於 2020年1月23日回覆
Dear Valued Client,
We are most concerned with the satisfaction of our guests and your positive feedback is of great value to us.
Thank you for the very good rating and for staying with us. We really appreciate your taking the time to rate your stay.
It was our pleasure to serve you and looking forward to serve you again on your next visit to Cebu
Sincerely yours,
Maria Linda B. Asumo
6/10 一般般
真實旅客
商務旅客
2019年12月28日
喜歡:員工素質
沒有冰箱
冷氣太吵
浴室排水不良 洗個澡水都溢出浴室
真實旅客
於 2019 年 12 月住了 4 晚
Cana 於 2020年1月22日回覆
Dear Valued Guest,
We regret to learn that the experience of your visit was not to your satisfaction due to the Noisy Airconditioner and poorly drained bathroom. Nevertheless, be rest assured that we will continually strive to ensure that our facilities are clean and in tip top condition.
Thank you for your feedback and for choosing Red Planet. We hope that this isolated incident will not deter you from giving us another chance to prove that this is not the standard experience our guests get when they leave.
Thanks,
Maria Linda B. Asumo
Front Office Supervisor
Djana A. Cometa, Front Office Supervisor 於 2019年10月9日回覆
Dear 性價比高,
Thank you for leaving us a wonderful feedback. It is nice to know that you had an enjoyable stay and our location was to your wanting.
We look forward in welcoming you back soon.
Truly yours,
6/10 一般般
tingyu
2019年7月6日
喜歡:員工素質
經濟實惠喔
經濟實惠
tingyu
於 2019 年 2 月住了 4 晚
Djana A. Cometa, Front Office Supervisor 於 2019年7月8日回覆
Dear 經濟實惠喔,
Thank you for taking the time to give us your feedback. It nice to know that you find our property an affordable place to stay. We thank you for staying with us.
We look forward in welcoming you back soon.
Sincerely yours,
8/10 不錯哦
真實旅客
2019年5月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 5 月住了 1 晚
Djana 於 2019年5月26日回覆
Dear Valued Guest,
Thank you for taking the time to give us a high rating during your stay.
We hope to serve you next time.
Sincerely yours,
Djana A. Cometa
Front Office Supervisor
10/10 有夠讚
真實旅客
2019年4月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
除了房間冷氣聲音太大,有點影響入睡,其他都還不錯,樓下還有7-11很方便。
真實旅客
於 2019 年 4 月住了 2 晚
Djana 於 2019年5月19日回覆
Dear Guest,
It is with regret that you experienced some concerns on the air-conditioned unit during your stay. Rest assured that we have relayed it to the proper personnel to check. We are thankful for your time to give us a feedback as this is one way to know how we can improve on our services.
We still hope to be of service to you the next time.
Sincerely yours,
Djana A. Cometa
Front Office Supervisor
8/10 不錯哦
Pui Ling
2019年3月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Pui Ling
於 2019 年 3 月住了 1 晚
Cana 於 2019年3月11日回覆
Dear Pui Ling,
Thank you for choosing Red Planet and for the very good rating. We are most concerned with the satisfaction of our guests and your positive feedback is of great value to us.
It was our pleasure to serve you and looking forward to serve you again soon.
Sincerely yours,
Maria Linda B. Asumo
Front Office Supervisor
10/10 有夠讚
真實旅客
2019年2月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 2 月住了 5 晚
Cana 於 2019年2月13日回覆
Dear Valued Guest,
Greetings from Red Planet Cebu.
Thank you for the perfect rating and for making us your choice during your stay in Cebu. We are very happy to know that you had a memorable stay.
We look forward to having you again soon!
Sincerely yours,
Maria Linda B. Asumo
Front Office Supervisor
6/10 一般般
Chenni
2019年2月5日
The room is quite basic, really basic, which is OK for a short stay before an early-in-the-morning flight. The sound came along with opening the room door is annoying. Guests on the same floor made quite loud noise at the night we stay, and I was terrified since I didn’t understand the language and thought there was a fight outside my room. Taxifare to airport is 350p.
Chenni
於 2019 年 2 月住了 1 晚
Cana 於 2019年2月5日回覆
Dear Valued Guest,
Thank you for your feedback and for the rating. We have taken your statement on the issue with the loud noise on the other room during your stay and is greatly disturbed that this affected the comfort of your stay. We genuinely offer our apologies even if it cannot anymore undo the outcome of your experience.
Rest assured that we will continually take action to address said concern.
Thank you for choosing Red Planet Cebu and we hope that this has not put you off for a return stay with us again to manifest that this is not the usual experience our guests get.
Sincerely yours,
Maria Linda B. Asumo
Front Office Supervisor
10/10 有夠讚
真實旅客
2018年12月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 12 月住了 1 晚
Cana 於 2018年12月31日回覆
Good Afternoon Anonymous,
Greetings from Red Planet Hotels Cebu.
Thank you for the perfect rating and for choosing Red Planet Cebu.
It was our pleasure to serve you and we look forward to serve you again soon.
Happy Holidays.
Sincerely yours,
Cana
Dear Guest,
Thank you for the perfect rating and for choosing Red Planet. We really appreciate your taking the time to share your feedback and rate your stay. It is a pleasure to know that it was to your satisfaction.
Rest assured pest control spraying is being done regularly for ants and rodents. We value our reputation on cleanliness and is serious in implementing measures to keep it that way. Thank you for letting us know of this concern.
We look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
8/10 不錯哦
真實旅客
2018年9月6日
地點便利,房間也乾淨!
真實旅客
於 2018 年 8 月住了 1 晚
grace 於 2018年9月11日回覆
Dear Guest,
Thank you for your feedback and for the very good rating. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
Thank you for choosing Red Planet and we look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
8/10 不錯哦
真實旅客
2018年8月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 8 月住了 1 晚
grace 於 2018年8月22日回覆
Dear Guest,
Thank you for the 4 rating and for choosing Red Planet. We really appreciate your taking the time to rate your stay and happy to know that it was to your satisfaction.
We look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
Dear cony,
Thank you for your feedback and for letting us know what you like and don't like about your stay as it is through feedback like this that we will be able to continually improve in giving the best service to our guests.
Thank you for choosing Red Planet and we look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
10/10 有夠讚
KOHSUN
2018年8月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
乾淨 地理位置優越 值得推薦
KOHSUN
於 2018 年 7 月住了 3 晚
grace 於 2018年8月10日回覆
Dear Kohsun,
We are most concerned with the satisfaction of our guests and your positive feedback is of great value to us. Thank you for taking the time to share it with us.
Thank you for choosing Red Planet and we look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
Dear Mr. Hsin Yi,
Thank you for your feedback and for sharing with us what you like and don't like during your stay. We regret that we cannot anymore undo the room size to fit to your expectation but rest assured that we will continually look for ways to serve you better.
Thank you for choosing Red Planet and we look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
8/10 不錯哦
lynn
2018年6月25日
喜歡:整潔度、員工素質和客房舒適度
lynn
於 2018 年 6 月住了 3 晚
grace 於 2018年7月6日回覆
Dear Mr. Lynn,
Thank you for the very good rating and for choosing Red Planet. We really appreciate your taking the time to rate your stay and happy to know that it was to your satisfaction.
We look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
8/10 不錯哦
Po Hsiung,Taiwan
2018年4月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
還不錯
房間小,但讓人感到舒服,地點非常便利,價格正常。
Po Hsiung
grace 於 2018年4月30日回覆
Dear Po Hsiung,
Thank you for your feedback and for the very good rating. We really appreciate your taking the time to let us know of your satisfaction.
Thank you for choosing Red Planet and we look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
10/10 有夠讚
Tsolin
2018年1月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect location, comfort hotel in city center.
Very good location. 7-11store is just on the ground. In front of Ayala Mall, nice shopping area. To the port or historical area are 10~15 mins. From airport to hotel 30 ~ 40 mins by taxi or my bus.
Recommended to stay in this hotel.
Tsolin
於 2018 年 1 月住了 2 晚
grace 於 2018年1月24日回覆
Dear Mr. Tsolin,
Thank you for your feedback and for the perfect rating. We are most concerned with the satisfaction of our guests and your positive feedback is of great value to us.
Thank you for choosing Red Planet and we look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
6/10 一般般
真實旅客
2017年12月28日
喜歡:員工素質
Location is great, and the house of Lechon is neaby, a plus!
真實旅客
於 2017 年 12 月住了 3 晚
grace 於 2018年1月5日回覆
Dear Guest,
Thank you for your feedback and for taking the time to share it with us.
Thank you for choosing Red Planet and we look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
6/10 一般般
真實旅客
2017年12月23日
喜歡:整潔度
good location
the location is nice, close to ayala mall and house of Lechon!
真實旅客
於 2017 年 12 月住了 2 晚
grace 於 2018年1月5日回覆
Dear Guest,
Thank you for your feedback. It would be much appreciated if details can be provided which areas you think we can still do better as it is through your feedback that you can help us improve.
Thank you for choosing Red Planet and we hope to hear from you soon.
Truly yours,
Grace Salut
Hotel Manager
8/10 不錯哦
J,Taiwan
2017年11月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location. Clean room. Powerful hot shower water.
J
於 2017 年 11 月住了 1 晚
grace 於 2017年11月26日回覆
Dear J,
Thank you for your feedback and for the 4 star rating. We really appreciate your taking the time to share your positive feedback with us.
Thank you for choosing Red Planet and we look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
8/10 不錯哦
柄仁
2017年11月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
價錢便宜,地理位置方便
地理環境不錯,隔壁就是百貨公司!服務人員親切!
柄仁
於 2017 年 11 月住了 1 晚
Dear Guest,
Thank you for your feedback and for the 4 star rating. It is great to know that it was a good stay.
Thank you for choosing Red Planet and we look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
Dear Guest,
Thank you for your feedback and for sharing it with us. Your business is important to us and by telling us what you like and don't like about your stay, you are helping us improve.
Thank you for choosing Red Planet and we look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
8/10 不錯哦
Edward
2017年8月15日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Good Location
The location is very good. 2 minutes walking distance to go into the big shopping mall. it's easy to get almost everything you need there.
Edward
於 2017 年 8 月住了 2 晚
Dear Mr. Edward,
Thank you for your feedback and for the 4 star rating. It's a pleasure to know that it was a very good stay.
Thank you for choosing Red Planet and we look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
Dear Mr. Chiao Wen,
Thank you for your feedback and for the 4 star rating. We are happy to know that it was a very good stay.
Thank you for choosing Red Planet and we look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
8/10 不錯哦
YU WEN
2017年7月26日
喜歡:員工素質
附近有點吵雜
YU WEN
於 2017 年 7 月住了 2 晚
Dear Mr. Yu Wen,
Thank you for your feedback and for the 4 star rating. Thank you very much for taking the time to let us know of your experience and our apologies for the inconvenience on noise.
We hope that we left you with enough reason to stay with us again.
Truly yours,
Grace Salut
Hotel Manager
8/10 不錯哦
Jung-Shu
2017年6月29日
喜歡:整潔度和員工素質
便宜舒適的旅館
雖然旅館不大,房間裡沒有冰箱。但是房間乾淨整齊,而且距離Ayala mall很近,生活機能還不錯。
Jung-Shu
於 2017 年 6 月住了 1 晚
Dear Mr. Jung Shu,
Thank you for your feedback and for the 4 star rating. We are most concerned with the satisfaction of our guests and your positive feedback is of great value to us.
We look forward to your next visit soon.
Truly yours,
Grace Salut
Hotel Manager
10/10 有夠讚
SHENG YI
2017年4月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
距離ayala mall大約7分鐘
SHENG YI
Dear Sheng Yi,
Thank you for your feedback and for the perfect rating. Your positive feedback is very important to us. Thank you for taking the time to share it with us.
We look forward to another visit soon.
Truly yours,
Grace Salut
Hotel Manager
8/10 不錯哦
YAOCHUN
2017年4月16日
喜歡:整潔度、員工素質和客房舒適度
Cp值高的飯店,對面就是大型mall,地點很好。
YAOCHUN
Dear Yaochun,
Thank you very much for your feedback and for the 4 star rating. We are happy to know of your positive experience.
Thank you for choosing Red Planet during your stay in Cebu. We look forward to more visits in the future.
Truly yours,
Grace Salut
Hotel Manager
Dear Ms Serena,
Thank you for our feedback and for the very good rating. We are happy that you enjoyed your stay.
Thank you for choosing Red Planet and we look forward to have the pleasure of serving you soon.
Truly yours,
Grace Salut
Hotel Manager
Dear Kakari Tsuguru,
Thank you for your feedback. Despite some areas which were not acceptable we are glad that you still rated your stay very good. We will have the maintenance look into your concerns.
We look forward to another visit soon.
Truly yours,
Grace Salut
Hotel Manager
8/10 不錯哦
CHIH-CHIEH
2017年3月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
CHIH-CHIEH
Dear Mr. Chih-Chieh,
Thank you for giving your stay a 4 star rating. We are happy to know that you had a good stay.
Thank you for choosing Red Planet. Looking forward to another visit soon.
Truly yours,
Grace Salut
Hotel Manager
6/10 一般般
CHINHAO
2017年1月6日
不喜歡:整潔度、員工素質和客房舒適度
Only the location is good.
CHINHAO
General Manager 於 2017年1月25日回覆
Dear Chinhao,
We truly regret that the location is the only good aspect you find in your stay.
Thank you for sharing your comments. We are most concerned with the satisfaction of our guests and your feedback is of great value to us.
We hope that you will continue to choose to stay with us on your next visit.
Truly yours,
Grace Salut
Hotel Manager
Dear Alume,
Thank you for taking the time to share your feedback with us. We are very happy to know that you have enjoyed your stay and that we have met most of your expectations in terms of cleanliness and convenience.
We look forward to have the pleasure of serving you again soon.
Truly yours,
Grace Salut
Hotel Manager
6/10 一般般
TIK YEE
2016年12月7日
適合小資族,樓下就有便利商店很方便
附近有大型的購物中心很方便
TIK YEE
General Manager 於 2016年12月12日回覆
Dear Anonymous,
Thank you very much for your comment and for choosing Red Planet during your visit to Cebu. We are happy to know that our proximity to the mall met your requirement.
We thank you very much for your patronage and we look forward to another visit very soon.
Truly yours,
Grace Salut
Hotel Manager
10/10 有夠讚
Doris,Taiwan
2016年12月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location
It was really close to the Ayala Mall where you can go shopping or grab something to eat.
All the staff are so friendly to my brother and me.They helped us with making a reservation of taxi.
I recommend this hotel for the people who is the first time to come here and you won't be disappointed about it.
Doris
grace 於 2016年12月12日回覆
Dear Doris,
Thank you very much for taking the time to let us know of your feedback. Your praise for the service of our staff is very much appreciated. Your comments inspire us to strive harder in servicing our guests.
We are very happy to know that you and your brother had a perfect stay. We look forward to have the pleasure of serving you again soon.
Truly yours,
Grace Salut
Hotel Manager
Dear Anonymous,
Thank you very much for your comment and for choosing Red Planet Hotel during your visit to Cebu. It is regrettable to know that the room size and airconditioning noise did not provide the comfort you expected of your stay. Please accept our apologies.
Once again, thank you for your feedback and we hope we do get the chance to welcome you back in the future.
Truly yours,
Grace Salut
Hotel Manager
Dear Anonymous,
Thank you for sharing your comments with us.
We are very happy to note that you were generally satisfied with your stay and that we have met your expectation on cleanliness and comfort.
Thank you for your patronage. We look forward to serve you again soon.
Truly yours,
Grace Salut
Hotel Manager
6/10 一般般
真實旅客
2016年8月23日
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:客房舒適度
The room was too small. The location and staffs were good.
真實旅客
grace 於 2016年9月2日回覆
Dear Anonymous,
Thank you for sharing your comments with us. We truly regret to know that you find the room small but glad to hear that you found the location and staff good. Thank you for a fair and balanced review.
We look forward to have the pleasure of serving you again soon.
Truly yours,
Grace Salut
Hotel Manager
8/10 不錯哦
wai,香港
2016年5月3日
喜歡:整潔度和員工素質
Wifi收得很好 地理位置很好 但…房間真的很小
wai
Grace 於 2016年7月9日回覆
Dear wai,
Thank you for taking the time to share your feedback with us. Thank you for a very good rating review. We are very happy to know that you have enjoyed your stay and that we have met most of your expectations.
Again, thank you and we hope to have the pleasure of serving you again soon.
Truly yours,
Grace Salut
Hotel Manager