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聖塔克拉拉卡塔赫納索菲特傳奇飯店的評分

5 out of 5
聖塔克拉拉卡塔赫納索菲特傳奇飯店
Calle Del Torno, 39 - 29, Barrio San Diego, Cartagena, Bolivar

評論

9.4

好極了

10 分，有夠讚；832 則評論中有 655 則" "
8 分，不錯哦；832 則評論中有 119 則" "
6 分，一般般；832 則評論中有 33 則" "
4 分，不太好；832 則評論中有 15 則" "
2 分，很糟糕；832 則評論中有 10 則" "

9.6/10

整潔度

9.4/10

員工素質

9.4/10

設施服務

9.6/10

住宿環境和硬體

9.4/10

環保程度

評論

10/10 有夠讚

Celenia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Legend Suite was AMAZING!!
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Alexander

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place is simply magical!
於 2024 年 4 月住了 1 晚

8/10 不錯哦

NANCY

喜歡：整潔度、員工素質和住宿環境和硬體
Desafortunadamente tuvimos un inconveniente el primer día de estadía. En el cuarto siguiente al nuestro a la 1:30 de la mañana un hombre comenzó a golpear a una mujer y en la recepción dijeron que era parte de la privacidad de los clientes. No llamaron a la policía porque desafortunadamente en Colombia eso es considerado privado si pasó dentro del cuarto. Realmente nosotros quedamos muy asustados con lo que sucedió esa madrugada. A nosotros nos acomodaron en otro cuarto con menos calidad esa noche y en una suite las otras dos noches. Es muy triste que esas cosas sucedan y el hotel lo pase inadvertido y la policía también. Realmente quedé muy decepcionado de Cartagena.
於 2024 年 4 月住了 3 晚

8/10 不錯哦

heriberto garcia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
el hotel excelente, el servicio de la alberca muy deficiente falta de personal salvan todo los salvabidas que estan muy atentos a apoyar
於 2024 年 4 月住了 4 晚

6/10 一般般

Jihong

不喜歡：員工素質
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Barry

喜歡：整潔度、員工素質和住宿環境和硬體
Hotel Santa Clara is a wonderful, historic property with excellent facilities. The staff was helpful, friendly, knowledgeable and exceptionally well trained to focus on the needs of the guests. I would highly recommend this hotel.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Yossi

家庭旅遊
喜歡：設施服務
Great hotel great staff you only need to look for the tip they put on your bill without asking you in the end, except that nothing to complain about great hotel
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Ana

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Erika

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Michael

於 2024 年 3 月住了 4 晚

8/10 不錯哦

JUAN CARLOS

情侶出遊
喜歡：整潔度、員工素質和設施服務
No pude elegir completamente la temperatura de la habitación. El frío máximo es 22 grados Celsius. Cartagena es una ciudad muy caliente y sentí calor en la habitación. Me habría gustado al menos 20 grados. En un hotel del 5 estrellas eso no debería ocurrir. También se siente en la habitación la vibración y el ruido de las máquinas que están en la azotea. La insonorización es deficiente.

10/10 有夠讚

Todd，deerfield beach

於 2024 年 2 月住了 2 晚

10/10 有夠讚

Nadira

喜歡：整潔度、員工素質和住宿環境和硬體
The property was beautiful and the staff very attentive
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Lina

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful hotel
於 2024 年 2 月住了 5 晚

8/10 不錯哦

samu

家庭旅遊
喜歡：整潔度和員工素質
Waiting times
於 2024 年 2 月住了 5 晚

10/10 有夠讚

Antonio，BETHESDA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awesome! Plain and simple
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Natalie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was beautiful and service was amazing! The food was also very good. Highly recommend.
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Enrique

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Todo muy agusto.. staff increible
於 2024 年 2 月住了 3 晚

10/10 有夠讚

christopher

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Sofitel Legend has a beautiful ambience - breezy, quiet and relaxed. The staff was excellent and incredibly attentive. An excellent place in the middle of bustling Cartagena. Our entire family loved it.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Thiago

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Rodolfo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent, best hotel in Cartagena
於 2023 年 11 月住了 4 晚

8/10 不錯哦

kathy-ann

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The building and inner courtyard garden were lovely.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Pamela，Clarksburg

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had an extraordinary experience at Santa Clara in Cartagena. The attention to detail was beyond amazing, and the concierge team, including Gabriel, Andres, and Altair, made my stay truly exceptional.
於 2024 年 1 月住了 4 晚

10/10 有夠讚

Carlos，Bal Harbour

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A great hotel with personality in the middle of old town, the plaza up front a bit crowded and street vendors a bit pushy, but fun for shopping.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

maria cecilia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Ryan

喜歡：整潔度、員工素質和住宿環境和硬體

8/10 不錯哦

Carolina

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property is a historic beautiful building with a great location. I visit Santa Clara every year and found this stay rather below average vs what you´d expect at a 5 star hotel and the price you pay which btw this is the most expensive hotel in Cartagena. First, we asked A YEAR IN ADVANCE when we made our reservation for a quiet room. We were placed on a second floor with a balcony that serves no purpose whatsover since you open it and face literally a wall that divides the hotel and the outside street. Noisy street with vendors screaming and carriages day and night going up and down. Second, TV wasn´t a smart TV. Never worked. The cable service they had was terrible and froze all the time. The BOSE sound system had no bluetooth, so we were never able to use it. Both TV and BOSE speaker were completely outdated. Third, and this was to me the most shocking thing ever was that when we checked out we had " additional service charges for restaurant use" and "hotel insurance services charges" added to our bill. Every time we ate at the hotel and charged the bill to our room, additional to a very fair tip we paid a "service charge for restaurant use" was added. As well, insurance service charges are optional but they automatically charged these at check out. In summary we had approximately USD$200 ADDED which are completely optional and they should ask before automatically including them. INTERNATIONAL VISITORS be aware of this and double-check the breakdown of your bill.
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Christian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Leidy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The attention to detail in this hotel are amazing and the whole stuff was great, I would say that was a wonderful experience overall
於 2023 年 11 月住了 2 晚

10/10 有夠讚

INEX E.I.R.L.，LIMA

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 4 晚

10/10 有夠讚

Ender

於 2023 年 12 月住了 1 晚

8/10 不錯哦

Santiago

家庭旅遊
喜歡：整潔度和員工素質
the room too small, and bad lighting. i like the hotel but not the rooms.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Myra

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 5 晚

8/10 不錯哦

Kevin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel. The staff was 5 star. A special thank you to Nelson who gave us a tour of the hotel. This is great spot but our room 213 was very loud. I gave 4 stars because a lot was closed Mon - Wens. The 1621 restaurant.. closed. The bar overlooking the beach…closed. If they want 5 stars then give all the guests access to all the advertised amenities. I would book again. The pool is a life saver after the heat and humidity of the walled city.
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Allison

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The best hotel in all of Cartagena.
於 2023 年 11 月住了 5 晚

10/10 有夠讚

Inna

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

6/10 一般般

Mario a

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Maria

團體旅遊, 家庭旅遊
Excelente el servicio
於 2023 年 10 月住了 4 晚

10/10 有夠讚

Carolina

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Espectacular!
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質和住宿環境和硬體
Great Staff, quality food. Beautiful property, great architecture.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Valentina

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Amazing place for 3 days
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Jorge

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚

2/10 很糟糕

Elvis

於 2023 年 9 月住了 6 晚

10/10 有夠讚

Santiago，Miami Springs

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is unique
於 2023 年 9 月住了 4 晚

4/10 不太好

Serghio，Hackensack

團體旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Rooms are extremely antiquated,walls definitely need to be patched, painted and redone.Doors don’t close unless you slam them.There’re chunks of the bathroom sink missing.The tiles are grimy.The furniture looks like they got it in the early 2000’s & never bothered to change it.There’s an orange chair, yes ORANGE.That not only looks like it’s falling apart but it’s also so decrepit it belongs anywhere but in a hotel. First of all let me start by saying I was really looking forward to staying here.With that said,the good: service, everyone with the exception of one woman in the dining room were extremely professional, courteous and helpful. Everyone was very attentive and always available to help. Now…. The bad. So many things… So disappointing. Especially after paying $1000 for 2 nights. Everything in this hotel screams “ I haven’t been renovated or updated since the early 2000’s. There was a stain on the comforter never got a new one even tho I asked several times. Stains on curtains & make up stains on bathrobe and towels. Had to call about a neighbor playing loud music, singing and whistling like he’s in his house 3 times. We had ants in the room. Would I stay in this hotel again? Absolutely not. Do I think it’s overpriced and overhyped. Absolutely. I really don’t know why this place is so expensive, the building is outdated, grimy and just not at the standard of a luxury hotel. Was it at some point? Yes, just not anymore. And what’s with everyone greeting you in French?
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Ramon

喜歡：設施服務
Excelente servicio por parte de todo el personal del hotel
於 2023 年 9 月住了 3 晚

10/10 有夠讚

Rafael，Miami

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amaury, Adrián y todo el personal fue muy profesional.
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Alegna

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 8 月住了 4 晚

10/10 有夠讚

Claire

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A stunning, world-class hotel with amazing staff
The Santa Clara is said to be one of the best hotels in Colombia and I can well believe it. The service was incredible and the property was in immaculate condition. We loved it from the moment that Aldair handed us a cool flannel on check in. We particularly enjoyed the tour given by Jimmy, who was a regular friendly presence, helping us out right to the end when we were storing our luggage after checking out. If you can afford it, stay here. The pool is apparently the largest in the walled city, and we spent many happy hours there. The food was delicious and every single member of staff was professioal, friendly and helpful.
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Jean

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excelente
Hotel muito bem localizado, quartos grandes e confortável. É possível visitar os principais pontos a pé a partir dele e tranquilamente ir jantar a noite. Serviço impecável na piscina. Café da manhã top!
Vista do jardim e piscina, na verdade é de frente para piscina e o verde está justamente para ter privacidade.
於 2023 年 8 月住了 3 晚