The location is good as it is directly linked to the mall. The overall service is average in all areas except the restaurant! You will get angry at the early morning during queuing up for the breakfast buffet. The receptionists (one tall & thin and the other is a bit fat) of the restaurant are always in very bad temper and not polite. We have stayed here for 6 days and observed that they have made all different countries guests get angry before settling down the table. I think they are not enjoying their job but please don't transfer their temper to the guests who are enjoying the vacations and we are not their criminals!
Please provide a customer service training to them as this is a five star hotel.
真實旅客
於 2019 年 8 月住了 6 晚
10/10 有夠讚
C.f.
2017年7月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice acommandation!
We have great time here. Location is perfect.
C.f.
於 2017 年 6 月住了 1 晚
6/10 一般般
YC,Hong Kong
2017年1月5日
喜歡:員工素質、住宿環境和硬體和客房舒適度
Nice hotel but money stolen in my room
The room is comfy and everything is good. But in the last night of stay, after I went breakfast in the hotel, money inside my purse which left in bed was stolen. The security manager said they will investigate, however they didn't follow up after I checked out. It was really unacceptable and disappointed while I was paying over USD300 per night to stay in a 5-star hotel.
YC
10/10 有夠讚
Jie
2024年5月7日
It’s enough to clean the room one time.
Jie
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Carlton
情侶出遊
2024年5月6日
喜歡:員工素質、設施服務和住宿環境和硬體
Beautiful waterfront view.
Access to the V&A mall without going outside of the hotel was a major plus.
The Complementary breakfast was outstanding
The dinner and servers were professional and courteous
This location gives you access to everything you want from a short walk you can access the mall, boat excursions, a must do helicopter ride to see the area the, The excursion to Robin Island, A bus to take you to table mountain, seal Island and the Africa open Market in downtown Cape Town. A variety of restaurants on the V&A Mall For breakfast lunch and dinner. This may be the best vacation I’ve ever had and a large part of it was Table Bay hotel, and its staff
Carlton
於 2024 年 4 月住了 5 晚
10/10 有夠讚
PATRICIA,rochester
情侶出遊
2024年5月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hospitality, Friendly, Clean,Great Breakfast , walkable, shopping mall, Close to the VA waterfront, Beautiful grounds highly recommended will stay there again if ever in South Africa.
PATRICIA
於 2024 年 4 月住了 5 晚
10/10 有夠讚
Uma
家庭旅遊
2024年4月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is an amazing property and being on the waterfront it’s such a safe location. So many. Are and restaurants from just a stones throw away.
The hotel itself is absolutely amazing and so clean. The rooms are so clean and luxurious. I’d definitely recommend this hotel.