The staff and amenities were fantastic. We've stayed at another Excellence resort previously, it was nice, but our stay at Playa Mujeres rivals Sandals in the food and hotel features. The staff was great and just did everything they could to make you have a wonderful stay. Can't wait to book again in the future!
Michael
於 2024 年 5 月住了 4 晚
10/10 有夠讚
Cynthia
2024年5月22日
喜歡:整潔度、員工素質和住宿環境和硬體
Cynthia
於 2024 年 5 月住了 5 晚
6/10 一般般
Phoua Alina
2024年5月22日
Phoua Alina
於 2024 年 5 月住了 3 晚
6/10 一般般
Aaron
2024年5月21日
Aaron
於 2024 年 3 月住了 3 晚
10/10 有夠讚
Kristin
家庭旅遊
2024年5月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everyone was so incredible, the food delicious and so many options, the beach access was superb! Everything was a 10/10!
Kristin
於 2024 年 5 月住了 5 晚
4/10 不太好
Robert
情侶出遊
2024年5月20日
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
First of all when arriving we did not get a welcome drink.
As getting our room, nothing was explained about the property and where everything was. Lady said just scan the code and everything is on there.
Everything is done on the phone, did not like to look on phone for our menu's at different restaurants.
Some places had to wait over an 1/2 hr was told to check back in 30-35 min....no buzzer to let you know when..
waited at both outside restaurants for breakfast and lunch, sometimes up to 30 min.. then its sit down so we wasted over 2 hrs just to eat breakfast and lunch
This is supposed to be an upscale 5 star resort and no premium alcohol. some of the drinks specify a certain liquor and they did not even have it on the shelves.
Found hair on plate of one of our dinners.
Beach service was slow and sometimes didnt see service for over 2 hrs.
THIS IS NOT A 5 STAR RESORT!!!!!!!!!!!!!!!!
Robert
於 2024 年 5 月住了 7 晚
10/10 有夠讚
Drew
家庭旅遊
2024年5月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
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Drew
於 2024 年 5 月住了 4 晚
10/10 有夠讚
Francis
家庭旅遊
2024年5月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awsome time. Food was outstanding!! Staff super friendly and pleasant!! Plenty to do day and night..
Francis
於 2024 年 5 月住了 7 晚
10/10 有夠讚
Paolo
情侶出遊
2024年5月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A very nice resort with very nice people. What I didn't care for is the waiting lines for lunch and dinner. Wasn't like that in the past.