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伯靈頓凱藝飯店 - 近 34 號高速公路的評分

2.5 out of 5
伯靈頓凱藝飯店 - 近 34 號高速公路
3051 Kirkwood St, Burlington, IA

評論

7.4

不錯哦

10 分，有夠讚；304 則評論中有 82 則" "
8 分，不錯哦；304 則評論中有 111 則" "
6 分，一般般；304 則評論中有 58 則" "
4 分，不太好；304 則評論中有 30 則" "
2 分，很糟糕；304 則評論中有 23 則" "

7.6/10

整潔度

8.2/10

員工素質

6.8/10

設施服務

7.0/10

住宿環境和硬體

6.8/10

環保程度

評論

6/10 一般般

Jillian

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚

10/10 有夠讚

brianna

喜歡：整潔度、員工素質和住宿環境和硬體
Friendly and helpful staff. Clean and economical- just what I was looking for, for the night.
於 2024 年 4 月住了 1 晚

6/10 一般般

Justin

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
It was cheap and we weren’t there very long but will find somewhere else next time.
於 2024 年 1 月住了 1 晚

4/10 不太好

Alexandra

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Mediocre breakfast, don’t bother with the gym
Our stay was ok. They gave us a room toward the back that reaped of smoke. Thankfully they gave us a different room that was batter. The breakfast was downright awful. The eggs were previously frozen and the biscuits were hard. Coffee was not good. It took the front desk lady about 20 minutes to find the right key to open the workout room. Then when I got in there, the treadmill only went 1 mph, incline didn’t work. Another machine didn’t even turn on and all the buttons were broken on it. The stair stepper only had one incline. The weights were the only other thing in there. I left after about 5 minutes, pointless. It was snowing outside, so I couldn’t go for a run outside.
於 2024 年 1 月住了 2 晚

8/10 不錯哦

Jessica

情侶出遊
喜歡：整潔度
不喜歡：設施服務
於 2024 年 1 月住了 1 晚

8/10 不錯哦

George

喜歡：整潔度、員工素質和住宿環境和硬體
very nice place, woul stay here again
於 2023 年 12 月住了 1 晚

4/10 不太好

Garrett

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Lane

喜歡：員工素質、設施服務和住宿環境和硬體
Everything was fine except for the big 6x4 inch spot of mold above the shower head in the bathroom. You’d figure someone would take care of that when cleaning the bathroom.
於 2023 年 11 月住了 3 晚

8/10 不錯哦

Ryan

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Better than expected!
It exceeded expectations. Clean, good smelling hotel room that was spacious. I definitely got my bang for my buck! Decent hotel food in the morning.
於 2023 年 11 月住了 1 晚

4/10 不太好

Jeremy

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

6/10 一般般

Richard

商務旅客
喜歡：員工素質和客房舒適度
不喜歡：整潔度
於 2023 年 10 月住了 1 晚

6/10 一般般

Patrick

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Thomas

於 2023 年 10 月住了 1 晚

2/10 很糟糕

Chris

不喜歡：員工素質和住宿環境和硬體
於 2023 年 10 月住了 3 晚

8/10 不錯哦

Jason

於 2023 年 10 月住了 2 晚

8/10 不錯哦

Leandra

家庭旅遊
喜歡：整潔度和員工素質
This was decent for the price. We could hear snoring through the walls...so very thin and seemingly no insulation or sound proofing. Every time a door opened and closed nearby, it was very loud. However, very clean, very kind owners / staff. I would absolutely stay again.
於 2023 年 10 月住了 7 晚

8/10 不錯哦

Scott

於 2023 年 10 月住了 1 晚

6/10 一般般

Jeffrey

喜歡：整潔度和員工素質
於 2023 年 10 月住了 3 晚

6/10 一般般

Bill

情侶出遊
喜歡：員工素質和住宿環境和硬體
Great staff! Rooms are not very sound proof.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Cynthia L

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
This is a basic hotel. Great for a night on the road.
於 2023 年 9 月住了 1 晚

6/10 一般般

Derek

Decent place if youre just looking to crash for a night or two.
於 2023 年 9 月住了 2 晚

4/10 不太好

James

不喜歡：員工素質和住宿環境和硬體
The hotel was adequate and that's it typical hotel that's been fairly rundown with not much maintenance.
於 2023 年 8 月住了 1 晚

6/10 一般般

John E

寵物同遊
不喜歡：設施服務
Pet Friendly is the best I can say about this place
於 2023 年 8 月住了 1 晚

6/10 一般般

Jeremy

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
於 2023 年 8 月住了 1 晚

4/10 不太好

Rebecca

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The room needed trim work and the drain was full of hair. The wall was bubbled under the paint. The light above the sink would not turn on at times. The floor in the dining area was sticky. The eggs were shaped like pancakes (weird). I thought my room was $81 per night and was charged $95 per night for 2 nights.
於 2023 年 8 月住了 2 晚

2/10 很糟糕

Jeffrey

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Terrible experience!
We reserved a two night stay to get some work done at our daughter’s house, when we returned to the motel the room was extremely warm. We thought maybe the A/C would catch up but it never did and aside from that the shower had a very weak stream . The next day we had a discussion with the manager on duty to see about moving to a new room and we also had a discussion with the management about some sort of compensation. We were told that we had cost the motel a lot of money because we asked for a new room. I was under the impression that I booked a room with a working A/C and shower and clean. I also told her that we lost a lot of sleep because of the conditions. Well after considerable trouble we were given a new room on a different floor with no elevator to help with moving our stuff and there was urine and toilet tissue in the toilet. We were never compensated for the first night. Terrible experience don’t bother staying there.
於 2023 年 7 月住了 2 晚

6/10 一般般

Robert

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：客房舒適度
Family Reunion
The bed was so uncomfortable it was horrible
於 2023 年 7 月住了 1 晚

2/10 很糟糕

Adam

團體旅遊
喜歡：員工素質
Absolutely the worst beds iv ever slept on in a hotel they hard as a rock and bathroom tub very nasty and room smelt like stale cigarettes

6/10 一般般

Shane

團體旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
restaurants not open, call before heading out
Was nice, we looked in the binder in the room for a place to eat. The place we picked happened to be closed and did not look like they have been open for some time. Outdated information in the binder.
於 2023 年 7 月住了 1 晚

4/10 不太好

Kathleen

情侶出遊
不喜歡：員工素質和住宿環境和硬體
This quality inn is in serious need of repairs and updates. Holes in walls, wallpaper torn or missing, doors delaminated
於 2023 年 7 月住了 1 晚

8/10 不錯哦

vanessa，Perryton

喜歡：整潔度、員工素質和住宿環境和硬體
We loved it because we spend the day at the water park next door so it was super convenient just to walk over. Facility was clean, neat and organized. We enjoy our stay at a super economic cost.
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Maryann

喜歡：整潔度、員工素質和住宿環境和硬體
Staff person was very friendly and helpful
於 2023 年 6 月住了 1 晚

2/10 很糟糕

Nicole

家庭旅遊
不喜歡：整潔度
Mold on bathroom walls, faucet broke, air barely works, beds make noise like metal sheets, remote won’t hardly work, Can’t believe I paid $165 for such a crappy room. Rate is a -10 out of 5
於 2023 年 6 月住了 1 晚

6/10 一般般

Amanda

喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
Location
於 2023 年 5 月住了 4 晚

8/10 不錯哦

Brian

於 2023 年 5 月住了 1 晚

6/10 一般般

Btett

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
It was good but still a lot of stuff in the hallway. They didn’t have breakfast ready early enough for us because we had to leave at 6:50am. So we weren’t able to get breakfast which they opened at 7am.
於 2023 年 4 月住了 1 晚

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
Just meh
The front desk folks were super friendly and helpful. When we got to the room, it was obvious there was a recent remodel done on ours. Lots of holes in the walls, window was open and curtains were ripped, bed was noisy due to the base being made out of tin. All of that considered, it fit our needs for the weekend and was pretty clean.
於 2023 年 4 月住了 2 晚

8/10 不錯哦

Mark

情侶出遊
喜歡：整潔度和員工素質
Clean no complaints
於 2023 年 4 月住了 2 晚

6/10 一般般

Randy

商務旅客
喜歡：員工素質
於 2023 年 4 月住了 1 晚

8/10 不錯哦

david

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚

4/10 不太好

Kristi

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2023 年 3 月住了 1 晚

4/10 不太好

Joshua

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Facility was very dirty. They did not clean out mini fridge and someone else’s food was in it from previous stay. Hallways were full of furniture and boxes everywhere. Lady at front desk was very nice and accommodating but the hotel itself was rough and dirty.
於 2023 年 2 月住了 1 晚

2/10 很糟糕

Mikyaela

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place looks nothing like the pictures. When I walked thru the halls there was materials like they were remodeling which is understandable. The room was filthy. Trash already in the trash, tissue paper in the toilet, dirt on the floor before we even passed the door into the room. What really disgusted me was the dirty, sticky mystery crust on the floor between the beds. Then after we decided to leave the location, they wouldn't refund us. They were rude and told us we had to speak to a manager to be refunded. Then we spoke to your company and waited on hold for a long time just to be told it's policy to cancel 24 hours in advance. How would we be able to cancel in advance if we canceled because the hotel wasn't up to par? I will never use this company or hotel again. All u booking agencies are trash when it comes to handling problems. Sure, they tried to offer us another room at the same location but why would we want to when the room we got was barely cleaned? Even worse, they went to check the room and said it was clean. MAKE THE WHOLE STAFF WEAR GLASSES INCLUDING LITTLE HOMIE "CLEANING" THE ROOMS.
於 2023 年 2 月住了 1 晚
GM, Quality Inn 於 2023年2月15日回覆
Thank you for your feedback and God bless your heart, please do not use word HOMIE for our employee who is paid and does a fine job everyday. Upon verification, our GM and front desk could not find any of the complaints you enlist. Room was clean, all supplies were adequate and out of respect, an option was offered for another room. We have to stick to 24 hour cancellation policy and there is no way for us to accommodate unjustified requests. Our property is upgraded to high standards, new luxury vinyl flooring, guest laundry, vending machines, new furniture and high quality breakfast. Our team works hard everyday to make your stay enjoyable and relaxing, we earn respect by hardwork and exemplary service to everyone. Look forward to having you again. GM, Bhavana Patel

8/10 不錯哦

Gail

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No Kleenex in room. Box was empty
於 2023 年 2 月住了 1 晚
GM, Quality Inn 於 2023年2月15日回覆
Thank you for liking us and giving us high score. Our team works hard everyday to make each customer's stay comfortable and relaxing. As a proactive team constantly looking for ways to improve, we will address concerns raised by you. Look forward to having you again. Take care

6/10 一般般

Rosella

商務旅客, 親子旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Stay was horrible
於 2023 年 2 月住了 1 晚
GM, Quality Inn 於 2023年2月15日回覆
Thank you for your time and providing feedback. Thank you also for liking us and rating high. Our property is upgraded to high standards, new luxury vinyl flooring, guest laundry, vending machines, new furniture and high quality breakfast. Our team prides in working hard everyday to make our customer's enjoyable and relaxing, We will discuss your feedback and review where we can meet your expectations. Look forward to having you again soon

4/10 不太好

Courtney

商務旅客
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Staff was friendly. Bedding was clean. Toilet and floors were clearly not cleaned and someone's floss was on the floor. The bathtub needs to be snaked because I stood in about 6 inches of water while showering. Did not smell good in the hotel or my room at all.
於 2023 年 1 月住了 3 晚

10/10 有夠讚

Falisa

喜歡：整潔度、員工素質和客房舒適度
於 2023 年 1 月住了 1 晚

4/10 不太好

Meaghan

家庭旅遊
不喜歡：員工素質
Staff was unwilling to assist with a cancellation
於 2023 年 1 月住了 1 晚

10/10 有夠讚

Jeff

於 2023 年 1 月住了 1 晚

10/10 有夠讚

Bandar

商務旅客
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚