大廳

普安那公園套房飯店的評分

2.5 out of 5

評論

7.4

不錯哦

10 分,有夠讚;321 則評論中有 133 則" "
8 分,不錯哦;321 則評論中有 58 則" "
6 分,一般般;321 則評論中有 50 則" "
4 分,不太好;321 則評論中有 33 則" "
2 分,很糟糕;321 則評論中有 47 則" "

7.2/10

整潔度

8.0/10

員工素質

7.2/10

設施服務

6.8/10

住宿環境和硬體

7.0/10

環保程度

評論

2/10 很糟糕

Bryan

家庭旅遊, 親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ac didn't work and dirty bathroom

10/10 有夠讚

Araseli

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was very spacious and clean. The only thing I noticed was the restrooms needed a bit of maintenance. One of our showers was leaking the whole time. Other than that it was a great stay!
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Michael

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like how all the employees treat there guest and how the employees go above and beyond to help make your stay feel comfortable and happy the employees are very happy and always have a smile and greets you when coming in the front office and the atmosphere is very calming and quiet and very relaxing and peaceful I even like how they keep the entire property clean and the rooms as well
於 2024 年 5 月住了 3 晚
Manager 於 2024年5月28日回覆
Hello Michael,We're delighted to hear that our dedicated team left a positive impression on you and made your stay comfortable. Maintaining a tranquil atmosphere and cleanliness are our top priorities. Your kind words will be shared with our staff to motivate them further.

10/10 有夠讚

Pierre,San Juan Capistrano

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月28日回覆
Hello Pierre,We appreciate your feedback and are delighted to hear that you had a pleasant stay with us. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Thank you for choosing our hotel for your accommodation needs.

10/10 有夠讚

Nataly

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great price and the interior design was great. It looks like a motel but the rooms are extremely nice and modern.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月28日回覆
Hello Nataly,Thank you for sharing your positive feedback on our modern room design and affordable rates. We're delighted to hear that you found our accommodations to be both stylish and comfortable. We strive to provide a pleasant stay for all our guests and we're pleased to know we met your expectations.

2/10 很糟糕

passion

親子旅遊
喜歡:整潔度
不喜歡:住宿環境和硬體
Worse hotel stay!! There were nonstop problems with my room. Being, fridge had to be replaced because nothing would get cold let alone freeze. Bathroom door kept getting stuck the ENTIRE stay. All of the run water would cut off every other for a period of time. ALSO the jacuzzi didn’t work nor got hot.
於 2024 年 5 月住了 4 晚
Manager 於 2024年5月25日回覆
Hello passion,We're sorry to hear about the inconveniences you encountered during your stay. We appreciate your feedback and will use it to improve our services for future guests. If you have any further concerns, please don't hesitate to contact our management team directly.

8/10 不錯哦

Hereiti

親子旅遊
喜歡:員工素質
Hôtel bien placé, service correct, équipements viellissant mais confortable.
於 2024 年 5 月住了 3 晚
Manager 於 2024年5月25日回覆
Hello Hereiti,We appreciate your feedback on our convenient location and comfortable amenities. Our team strives to provide satisfactory service to all guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team for assistance.

8/10 不錯哦

KI BUM

喜歡:整潔度
Comparatively safe hotel...but dont't expect much...better than worst one.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月24日回覆
Hello KI BUM,Thank you for taking the time to share your feedback with us. We appreciate knowing that you found our hotel to be a safe option. We strive to provide a comfortable experience for all our guests and regret if we fell short of your expectations. We hope to have the opportunity to welcome you back in the future.

10/10 有夠讚

Marycela

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable, clean, and very quiet
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月25日回覆
Hello Marycela,We are pleased to hear that you found our hotel comfortable, clean, and quiet. We strive to provide a relaxing environment for all our guests to enjoy their stay to the fullest. Should you have any further feedback or suggestions, please do not hesitate to contact us.

6/10 一般般

Laura

家庭旅遊, 親子旅遊
不喜歡:整潔度
I liked that many things were at a walking distance. I disliked the smell left in room and room wasn’t cleaned good. Sheets looked old/ dirty. Was hoping for a better experience.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月24日回覆
Hello Laura, We appreciate your feedback, and we're glad you enjoyed our convenient location. We apologize for any inconvenience caused by the cleanliness of your room. Your comments will be shared with our team for review and improvement. Thank you for staying with us.

6/10 一般般

Mirsha

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not a place to relax , they should post that very noisy is next to freeway.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月24日回覆
Hello Mirsha, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us for future improvements. Please contact our management team directly to discuss your concerns further.

6/10 一般般

WONG

家庭旅遊
喜歡:員工素質
PLUS DE PROPRETE dans la chambre
於 2024 年 5 月住了 3 晚
Manager 於 2024年5月23日回覆
Hello WONG, Nous apprécions vos commentaires et nous sommes désolés d'apprendre que la propreté de votre chambre n'était pas à la hauteur de vos attentes. Nous vous encourageons à contacter notre équipe de gestion pour discuter de vos préoccupations plus en détail. Votre feedback est précieux pour nous afin d'améliorer nos services.

8/10 不錯哦

Daniel

情侶出遊
My husband and I arrived early to the hotel. The front desk was kind enough to reach out to us, when the room was ready, The first morning when we were showering there was very low water pressure and no hot water. We let the desk know, they did change the shower head. The next morning still no hot water? The bath towels are small, cheap. We did let the desk know about the cold water again. I found it poor customer service, that they didn’t adjust our bill, due to the above issues. I wouldn’t recommend the property!
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月23日回覆
Hello Daniel, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. We strive to address all guest concerns promptly and appreciate your understanding as we work to improve our services. Should you wish to discuss your stay further, please feel free to contact our management team directly.

10/10 有夠讚

Kelly

喜歡:員工素質和住宿環境和硬體
Noce
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月23日回覆
Hello Kelly,We appreciate your feedback and will share it with the team for further improvement. Thank you for staying with us.

10/10 有夠讚

Rodolfo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月23日回覆
Hello Rodolfo,We are delighted to hear that you had an excellent experience during your stay with us! We strive to provide top-notch service to all our guests. If you have any more feedback to share, please don't hesitate to reach out to us.

10/10 有夠讚

charolette

喜歡:整潔度、員工素質和住宿環境和硬體
It was clean and bed comfortable
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月22日回覆
Hello charolette,We're pleased to hear that you found our hotel rooms clean and comfortable during your stay. Our team works hard to maintain a high standard of cleanliness and comfort for all our guests. If you have any further feedback or suggestions, please don't hesitate to contact our management team directly. We appreciate your comments!

10/10 有夠讚

Rodolfo

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s always nice and clean
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月22日回覆
Hello Rodolfo,We appreciate you noticing our dedication to cleanliness during your stay at our hotel! Our team works hard to ensure a pleasant environment for all our guests. Your feedback is valued and we look forward to hosting you again in the future.

8/10 不錯哦

Patricia

喜歡:整潔度、員工素質和住宿環境和硬體
The hotel was clean and quite also close to shopping area.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月22日回覆
Hello Patricia,We are glad to hear that you appreciated our hotel's cleanliness, quietness, and proximity to shopping areas. Our team always strives to provide a comfortable stay for our guests. Your feedback is valued, and we look forward to welcoming you back in the future.

10/10 有夠讚

Leonel

喜歡:整潔度、員工素質和住宿環境和硬體
Nice clean and spacious rooms
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月22日回覆
Hello Leonel,We are delighted to hear that you enjoyed our clean and spacious rooms during your stay with us. We strive to provide a comfortable environment for all our guests. Your feedback is greatly appreciated in helping us maintain our standards.

6/10 一般般

Anthony

It was a good stay
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月19日回覆
Hello Anthony,We are thrilled to hear you had a good stay with us! Your satisfaction is our top priority, and we hope to welcome you back again in the future.

2/10 很糟糕

lisa

商務旅客, 家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
The walls were maybe made of paper? They were so thin you could hear everything your neighbors were doing. The walls were dirty, the couch looked like you wouldn't want to sit on it, the toilet barely flushed, the water pressure was bad. I would never stay here again. However, the location was good and the little interaction we had with the staff was good, too.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月17日回覆
Hello lisa, We regret to hear about your experience with the room's noise levels and cleanliness. We appreciate your kind words about our staff. Your feedback is valuable for us to improve. Thank you for highlighting the good location and service; we hope to welcome you back in the future.

6/10 一般般

Ashley

喜歡:員工素質
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月17日回覆
Hello Ashley, We appreciate you choosing our hotel for your stay and hope you had a pleasant experience. Please feel free to reach out to us with any feedback you would like to share so we can ensure future stays exceed your expectations.

10/10 有夠讚

Farhan

於 2024 年 5 月住了 1 晚
Manager 於 2024年5月17日回覆
Hello Farhan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back again soon!

10/10 有夠讚

Issac

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great!
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月14日回覆
Hello Issac,We are thrilled to hear you enjoyed your stay at our hotel! Your feedback is truly appreciated, and we hope to welcome you back again soon for another wonderful experience.

8/10 不錯哦

Lynda

喜歡:員工素質
不喜歡:整潔度
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月17日回覆
Hello Lynda, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 一般般

Lynda

喜歡:員工素質和設施服務
不喜歡:整潔度
Trash overflowing on ground and around trash cans. Noisy. Looked nice until you walk the property. Especially by the pool area. I think people are living here. Clothes hanging outside.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月15日回覆
Hello Lynda, Thank you for sharing your feedback with us. We take all guest concerns seriously and will address these observations with our team. Our goal is to provide a peaceful and pleasant environment for all our guests to enjoy. It's essential for us to maintain high standards of cleanliness and comfort throughout the property.

8/10 不錯哦

Jesus

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
I liked the fact that there is always security at night. It feels safe close to freeways and walking distance from Knotts. Great food all round restaurant
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月14日回覆
Hello Jesus,We are pleased to hear that you appreciated our security measures and convenient location near local attractions. Thank you for your positive feedback on our restaurant offerings as well. We hope to welcome you back for another memorable stay in the future.

8/10 不錯哦

Maryfrances

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Only disappointment I had was the jacuzzi wasn’t hot.
Manager 於 2024年5月13日回覆
Hello Maryfrances, We appreciate your feedback regarding the jacuzzi temperature. Your comments have been noted for our team's review and improvement. Thank you for raising this concern, we hope your overall stay was enjoyable.

8/10 不錯哦

Alfredo,Las Vegas

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Great experience 👍
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月13日回覆
Hello Alfredo,We are amped to hear that you had a positive experience during your stay with us! We strive to ensure all our guests have a wonderful time. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

10/10 有夠讚

James

家庭旅遊
喜歡:員工素質
Very low shower pressure due to some weird outlet on the bottom of the tub spout. Furniture looked pretty old and worn, but the lobby was absolutely beautiful, the staff were incredibly nice and polite, and their proximity to things to do in the area is perfect
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月14日回覆
Hello James, We appreciate your feedback on our lobby, staff, and location. Our team strives to provide excellent service to all our guests. We have noted your comments regarding the shower pressure and furniture and will share them with the relevant departments for their review and consideration. Thank you for taking the time to share your experience with us.

10/10 有夠讚

Rodolfo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月14日回覆
Hello Rodolfo,We are thrilled to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another great experience.

8/10 不錯哦

TUPEA

家庭旅遊
喜歡:整潔度和員工素質
Nous avons passé 3 jours a Buena Park Hotel & Suites c’etait sympa, les chambres sont bien, le personnel est sympa, ya le petit dej le matin c’est simple mais suffisant c’est assez bien situé, il y a outback steak house juste a côté puis target a 3min. il y a beaucoup de Tahitien, je recommande 😊
於 2024 年 5 月住了 3 晚
Manager 於 2024年5月13日回覆
Hello TUPEA, Nous sommes ravis que vous ayez apprécié votre séjour à Buena Park Hotel & Suites, y compris nos chambres de qualité et notre personnel serviable. Nous sommes heureux d'entendre que vous avez trouvé notre emplacement pratique, avec des restaurants populaires et des magasins à proximité. Merci pour votre recommandation et nous espérons vous revoir bientôt!

2/10 很糟糕

Lanetra

親子旅遊
不喜歡:員工素質和住宿環境和硬體
Unique thing was they created sweets out of two conjoining rooms, which was really good for an extended family
於 2024 年 3 月住了 2 晚
Manager 於 2024年5月13日回覆
Hello Lanetra, We're delighted to hear that you enjoyed our unique feature of combining rooms to accommodate extended families. We strive to provide a memorable experience for all our guests. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay.

6/10 一般般

Sammy

喜歡:員工素質
I found a big cockroach in the bathroom near toilet. :(
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月10日回覆
Hello Sammy,We apologize for any inconvenience this may have caused. We encourage feedback from our guests to continually improve our services. Please contact our management team to discuss your experience further and address any concerns you may have.

8/10 不錯哦

Kristie

親子旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
Room was not clean. Hot tub was broken, service staff overnight- Joseph was very rude and unprofessional.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月10日回覆
Hello Kristie,We appreciate your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is a top priority for us, and we will address your concerns with the team. If you would like to discuss your experience further, please feel free to reach out to our management team.

10/10 有夠讚

Sarah

喜歡:員工素質
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月10日回覆
Hello Sarah,We are delighted to hear that you enjoyed your stay with us! We appreciate you choosing our hotel and hope to welcome you back soon.

8/10 不錯哦

Shabock

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Manager 於 2024年5月10日回覆
Hello Shabock, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 很糟糕

Melissa

不喜歡:整潔度、員工素質和住宿環境和硬體
Check out at 7 am?
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月6日回覆
Hello Melissa,We apologize for any inconvenience you experienced during your stay. We recommend reaching out to our management team directly to address your concerns further. Your feedback is valuable to us and will help us improve the guest experience. Thank you for choosing to stay with us.

2/10 很糟糕

Etelvina

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月8日回覆
Hello Etelvina, We are sorry to hear that your experience did not meet expectations. Please do not hesitate to reach out to us directly so we can address any concerns you may have.

4/10 不太好

Yessenia

喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度
There was 5 cockroaches in our room the day we arrived. Also they came out the sink as well.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月6日回覆
Hello Yessenia,We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness and pest control seriously to provide a comfortable environment for our guests. Your feedback will be shared with the appropriate departments for further review and improvement measures. We appreciate you bringing this to our attention.

10/10 有夠讚

Vatana

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome place with awesome price
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月6日回覆
Hello Vatana,We are delighted to hear that you enjoyed your stay with us and found our prices to be great value. We strive to provide a wonderful experience for all our guests. Your feedback is appreciated, and we hope to welcome you back again soon.

2/10 很糟糕

Raquel

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was not clean, and was infested with cockroaches.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月6日回覆
Hello Raquel,Thank you for sharing your feedback with us. We take all guest concerns seriously and will address this matter accordingly. Our team strives to maintain high cleanliness standards throughout the property. We encourage you to reach out to our management team directly to discuss your experience further.

10/10 有夠讚

Valerie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月6日回覆
Hello Valerie,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is our top priority, and we encourage you to reach out to our management team directly to address any concerns you may have regarding your stay. Your comments will help us improve our services for all our guests in the future.

10/10 有夠讚

Vivianna

喜歡:整潔度、員工素質和住宿環境和硬體
Great experience
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月6日回覆
Hello Vivianna,We are delighted to hear that you had a great experience during your stay at our hotel. Thank you for taking the time to share your feedback with us. We appreciate your kind words and hope to welcome you back in the future.

2/10 很糟糕

Tisha

不喜歡:整潔度、員工素質和住宿環境和硬體
Property was very old outdated rooms not very clean. Service was terrible
於 2024 年 4 月住了 4 晚
Manager 於 2024年5月6日回覆
Hello Tisha,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team strives to provide a comfortable experience for all guests. Please feel free to reach out to our management team directly to discuss your concerns in more detail.

6/10 一般般

Samuel

情侶出遊
喜歡:員工素質和設施服務
There were some things in the room that made us question how clean this place is. Bed and pillows were very comfortable.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月6日回覆
Hello Samuel,We appreciate your feedback on your recent stay with us. It's wonderful to hear that you found the bed and pillows comfortable during your visit. If you have any concerns about cleanliness, we encourage you to reach out to our management team directly for further assistance and clarification.

2/10 很糟糕

Richard

於 2024 年 5 月住了 1 晚
Manager 於 2024年5月25日回覆
Hello Richard,We're sorry to hear your stay didn't meet your expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any concerns.

2/10 很糟糕

Crystal

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
Water didn’t get warm in the shower. Same for Pool and hot tub. The continental breakfast was atrocious. There’s also no phone # to be found to contact the front desk, couldn’t even find a direct line online
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月4日回覆
Hello Crystal,We apologize for the inconvenience you experienced with the water temperature and breakfast service. Rest assured we take all feedback seriously and appreciate you bringing this to our attention. Contact information for the hotel can be found on our official website for any future communication needs. Thank you for sharing your feedback with us.

8/10 不錯哦

Steve

商務旅客, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Convenient location, and the rooms were clean.
於 2024 年 4 月住了 3 晚
Manager 於 2024年5月4日回覆
Hello Steve,We appreciate your kind feedback on our convenient location and clean rooms. Your satisfaction is our priority, and we hope to welcome you back in the future for another wonderful stay.

8/10 不錯哦

Nikki,Las Vegas

親子旅遊
喜歡:整潔度和員工素質
The front desk clerk was nice, friendly and professional.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月4日回覆
Hello Nikki,We appreciate your feedback regarding our front desk clerk's exceptional service. Our team strives to provide the best possible experience for our guests. If you ever have any further comments or suggestions, please feel free to reach out to us.