We arrived at the property. I was charged an additional $28.56, which I was not told about previously. The hotel attendant indicated to me that everybody pays this however this was not indicated on Expedia. The next issue we encountered apparently is a reoccurring issue with the Hyatt at this location. we came back from dinner till only to discover that the elevators were out of service. We are on the 10th floor of this hotel, and I feel even worse for those people who are on floors above us, including one elderly gentleman who had to go up nine flights of stairs. The assistant general manager told us that there was an issue with the elevator, and apparently this is an every other day Event. The manager indicated that he would refund or request from you to refund our room rate for the night. Needless to say this is very difficult for us as well as my fiancé is still recovering from knee surgery and needed to walk up 10 flights of stairs this is one of the worst experiences we have ever encountered , I would like a call back from someone not an email but also something indicating that you are refunding our entire amount for the evening.
Peter
於 2024 年 6 月住了 1 晚
2/10 很糟糕
Tim
2024年6月3日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Elevator didn’t work, expect a discount off the price/money back. Not even an apology by the pathetic staff
Tim
於 2024 年 6 月住了 1 晚
2/10 很糟糕
Jake
2024年6月1日
Girlfriend pooped on the floor
Jake
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Joseph
親子旅遊
2024年5月31日
喜歡:整潔度、員工素質和住宿環境和硬體
Awesome place in a great area
Joseph
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Cristina
團體旅遊
2024年5月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
Cristina
於 2024 年 3 月住了 4 晚
8/10 不錯哦
Ann Britt
2024年5月29日
喜歡:整潔度、員工素質和住宿環境和硬體
Nice
Ann Britt
於 2024 年 5 月住了 1 晚
4/10 不太好
SANDRA
親子旅遊
2024年5月29日
喜歡:整潔度和員工素質
不喜歡:設施服務
Small hotel
Rooms are good and updated
Area is busy, can walk and parking is an issue (extra cost)