Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. This hotel has begun an extensive renovation, this renovation will update the entire building and we hope to have you back in the future when the project is complete. Feedback like this is very important to help us deliver the customer service we strive for daily. I will address your feedback directly with our team. If there is anything I can do for you, please contact us at the hotel directly. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Hi Naji,Thank you for reviewing our property. We appreciate your feedback!

Hi Nataliya,Thank you for reviewing our property. I appreciate your feedback! I am glad you enjoyed the cleanliness of our property. I do apologize that the shower gel was empty. As far as the breakfast, it is all in the way the reservation is booked. We do have rates where the breakfast is included. I hope to see you again if you come back to our area. Warm Regards,

Dear Lydia,Thank you for taking the time to review our property. I apologize that check in took longer than expected. I realize sometimes it can take longer, even with a pre-paid reservation, we still need to check i.d. and take a card for incidentals. I had engineering adjust the doors in your room, and check all the doors, so this will not occur again. We just finished a complete renovation. The color choices are a retro look. While unique, they are all freshly painted. Again, thank you for reviewing our property. Warm Regards,

Joseph,Thank you for your feedback. We appreciate your business. We generally do not put local maps, and restaurant recommendations in the rooms. However, we do have that information available at the front desk. I apologize that wasn't communicated. Again, thank you for staying with us. We hope to see you again.

Katherine,Thank you for reviewing our property. We appreciate your feedback and value your opinion. We hope to see you again.Warm Regards,

Hi Kamelia,Thank you for your feedback. I apologize that you received a stained pillow. We do wash and sanitize our pillows. If there are any stains they are thrown away. The stain was missed, and that shouldn't have happened. I threw out the pillows in your room so that this does not happen again. If you are ever in our area again, I hope you will give us another opportunity to serve your hotel needs. Warm Regards,

Hi David,Thank you for your feedback. We appreciate your review.Warm Regards,

Hi Jessica,Thank you for taking the time to review our property. I hope we will see you again if you travel back to the area.Warm Regards,

Hi Veronica,Thank you for completing our guest survey. We appreciate your feedback. I apologize for the miscommunication with our housekeeping department. Normally a room is visited every other day, however, if there is a Do Not Disturb sign on the door, they will not bother the guest. If you have any further questions please feel free to contact the hotel.

Thank you for your feedback! We are glad you enjoyed your stay.Warm regards,

Dear Jeffrey,Thank you for your feedback. I apologize that the water pressure was not up to your expectations I have spoken to our engineering department to rectify this situation. We hope you will give us another chance if you are in the area again.Warm Regards,

Jessica, thank you for reviewing our hotel. I am glad you enjoyed your stay and shared your experience while staying with us. We were thrilled to have you and hope to see you again.

Maria,Thank you for the great review. We appreciate your feedback.Warm Regards,

Hi Cynthia,Thank you for taking the time to review our hotel. We appreciate your feedback.Warm Regards,

Dear Kevin, thank you for sharing your experience with our hotel I apologize that you didn't enjoy your stay. Did you talk to the front desk? We gladly would have moved you to another floor. I have spoken to the staff about being quieter on Sunday mornings. I hope you will give us another opportunity to serve you hotel needs.Warm Regards,

Dear Leo,Thank you for your feedback. Warm Regards

Thank you for sharing your experience while staying with us. We value your feedback and hope you will visit us again.

David, thank you for reviewing our property. I apologize that you didn't enjoy your stay. I have made a note to the engineering department about the water pressure and temperature. Generally, our housekeeping staff doesn't arrive until after 8am. With the time change on Sunday, it probably felt much earlier. We do offer an all you can eat Breakfast Buffet. It has a juice station, assorted breads, muffins, danish, bagels, fresh fruit, cereals, yogurt with various toppings, eggs, potatoes, and a breakfast meat. We also offer an ala carte menu. I hope you will give us another chance.

Thank you, Ian. I am so glad you enjoyed your stay.

Hi Jimsong. I apologize that your membership wasn't recognized. Sometimes with a third-party booking, the membership details to not appear on the screen because points are not accruing. Please feel free to contact the hotel directly if you have any questions. Thank you for staying with us.

Dear Stacey,Thank you for reviewing our property. Your feedback is appreciated.I apologize that you didn't enjoy your stay. The rooms were completely renovated. The beds are brand new; I am sorry you didn't find them comfortable. As far as breakfast, there was also an option to order off the menu. I apologize for the inconvenience during your stay. Warm Regards,

William,Thank you for reviewing our property. We appreciate your feedback. If you would like to discuss your stay with us further, please feel free to contact the hotel directly.

Kristen, Thank you for your feedback. We appreciated you chose Hilton Garden Inn.

James,Thank you for your feedback. I have asked out engineering department to look into the HVAC unit. I apologize for the inconvenience; however I am glad the rest of your stay went well.

Thank you for your feedback. We appreciated that you chose the Hilton Garden Inn for your stay. Your feedback will be shared with all of our departments to celebrate their hard work and dedication. And you are absolutelly right. Ms. Gonzalez is amazing.

Hi Jody.Thank you for staying with us. We really appreciate your feedback, We look forward to having you as our guest again if you are in he area.

Thank you for your feedback!.

Julie, thank you for completing the guest survey. Feedback like yours helps us improve our customer service, our number one priority. It sounds like your stay went well other than the breakfast cost. The cost you quoted was the buffet only. We do offer other options. I apologize that wasn't communicated. Thank you again for the positive review.

Thank you, Devindra. We really appreciate that you chose to stay with us and appreciate your kind words. We hope to see you again.

Hi Glen,Thank you for taking the time to write a review and give us valuable feedback. I apologize that the shower was not working. I have asked our maintenance team to troubleshoot the issue and make any repairs necessary. I am sorry we were unable to address the issue during your stay. I hope you will give us another opportunity to correct this. Thank you for staying with us.

John, we really appreciate you choosing to say with us.Thank you for the great review.

Dear Derrick,I apologize your stay did not meet your expectations. Not having hot water in the morning, a loud PTAC unit and a squeaky door does not equal to an enjoyable stay. I spoke to our maintenance team so this will not occur again. Please reach out to me at the hotel, so I can rectify this situation. Again, I apologize for the inconvenience during your stay.

George,Thank you for choosing the Hilton Garden Inn. We are glad you enjoyed your stay.

Thank you for reviewing our hotel. We hope to see you again.

Thank you for choosing to stay with us. WE appreciate your feedback and look forward to your next stay.

Thank you for taking the time to review our property. We appreciate your feedback, and look forward to your return visit.

Thank you for staying with us. We appreciate your feedback.

Thank you for staying with us. We are glad you enjoyed your visit.