大廳

波士頓洛根機場歡朋飯店的評分

3 out of 5
波士頓洛根機場歡朋飯店
230 Lee Burbank Hwy, Revere, MA

評論

8.0

非常好

10 分,有夠讚;4596 則評論中有 2066 則" "
8 分,不錯哦;4596 則評論中有 1275 則" "
6 分,一般般;4596 則評論中有 621 則" "
4 分,不太好;4596 則評論中有 343 則" "
2 分,很糟糕;4596 則評論中有 291 則" "

8.6/10

整潔度

8.2/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

MING

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean. But not too quiet at night. Shuttles are convenient!
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月5日回覆
Dear Ming,Thank you for taking the time to share feedback regarding your stay. We are delighted to know you enjoyed our refreshing rooms and complimentary shuttle service. However, we apologize for any noise concerns you experinced and the impact these had on your comfort. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Best Regards, Sam Sudah General Manager

8/10 不錯哦

Yu

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月23日回覆
Dear Yu,Thank you for choosing Hampton Inn Boston-Logan Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best Regards, Sam Sudah General Manager

10/10 有夠讚

Yan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 2 晚
General Manager 於 2023年6月24日回覆
Dear Yan, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hampton Inn Boston-Logan Airport.Best Regards, Sam Sudah General Manager

6/10 一般般

Tsui Kam

家庭旅遊
不喜歡:員工素質
Airport shuttle bus
I called the hotel at airport to arrange the shuttle bus but no one answer the call. I need to pay myself to take the taxi from airport to hotel (US$30). The breakfast is quite good.
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月4日回覆
Dear Tsui Kam, Thank you for evaluating your stay. We are delighted that you enjoyed your breakfast. However, we apologize for the frustration you experienced regarding the shuttle service. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We are very grateful for your patience and this valuable feedback, as we always want to improve our guest experience. It was a pleasure hosting your visit, and we hope you will come back and see us soon.Best Regards, Sam Sudah General Manager

10/10 有夠讚

Xiaoming

於 2023 年 4 月住了 1 晚
General Manager 於 2023年5月1日回覆
Dear Xiaoming, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hampton Inn Boston-Logan Airport, and we look forward to welcoming you again soon.Best Regards, Sam Sudah General Manager

6/10 一般般

Ying

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The attitude of the check-in front desk is very average。 Ask her questions, she doesn't respond
於 2022 年 12 月住了 1 晚
General Manager 於 2022年12月20日回覆
Dear Ying, Thank you for choosing our hotel for your recent stay. We are glad you had an overall pleasant stay. However, please accept our apologies for your difficulty with our staff. We take comments like yours seriously as we continuously strive to improve our guest experience, and you have our assurance that we will address this appropriately. We hope you will give us another chance to show you our commitment to exceptional hospitality! Thank you again, and we wish you all the best with your travels.Best Regards, Sam Sudah General Manager

10/10 有夠讚

xinyu

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
breakfast is good. shuttle bus is ok.
於 2022 年 7 月住了 1 晚

10/10 有夠讚

Joey

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
服务态度很好酒店设施也很好
於 2022 年 3 月住了 1 晚

6/10 一般般

Mengjiao

喜歡:員工素質和設施服務
於 2021 年 12 月住了 1 晚

4/10 不太好

Virginia

不喜歡:整潔度
Not easily accessible
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Pamela

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It is a very busy hotel. The breakfast room was very busy in the morning. Shuttle to and from airport was a bonus.
於 2024 年 5 月住了 3 晚
GM 於 2024年5月22日回覆
Dear Pamela, it was a pleasure welcoming you to the Hampton Inn Boston-Logan Airport! Thank you for letting us know you enjoyed our convenient shuttle service to Logan Airport. We appreciate you choosing us for your visit to Boston, and we hope you will come back and stay with us again soon.Best Regards, Kamal KaribeGeneral Manager

8/10 不錯哦

Lorraine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was clean and had a really good breakfast in the morning but the added cost of parking at the property when you are already paying for the expensive room is a little too much money we reserved the room at a price on Expedia months ahead of our visit but it was not what we paid for the room on the night. I don’t want to say it’s not a good place to stay it’s just the extra costs.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月22日回覆
Dear Lorraine, we appreciate you choosing our hotel and sharing your feedback. It is nice knowing you enjoyed your stay except for the additional cost of our parking amenity. We are grateful for your thoughts and your choice to stay with us. We hope we will see you here again whenever your travels bring you back to Boston! Best Regards, Kamal KaribeGeneral Manager

6/10 一般般

Douglas

家庭旅遊
不喜歡:整潔度
Not the best but okay for a few hours
於 2024 年 5 月住了 1 晚
GM 於 2024年5月22日回覆
Dear Douglas, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Best Regards, Kamal KaribeGeneral Manager

10/10 有夠讚

Sridhar,Brentwood

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel close to Boston airport!
於 2024 年 5 月住了 1 晚
GM 於 2024年5月21日回覆
Dear Sridhar, thank you for the excellent review of your stay at Hampton Inn Boston-Logan Airport. We appreciate you pointing out our convenient proximity to Logan Airport. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Kamal KaribeGeneral Manager

10/10 有夠讚

Linda

喜歡:整潔度
於 2024 年 5 月住了 1 晚
GM 於 2024年5月23日回覆
Dear Linda, thank you for staying with us and leaving your generous rating. We are glad to know that we provided you with a great stay throughout your visit. All of us here at Hampton Inn Boston-Logan Airport look forward to your next trip!Best Regards, Kamal KaribeGeneral Manager

10/10 有夠讚

David

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
We typically stay here because the airport shuttle makes traveling so much easier for us. The hotel is very clean and well taken care of. We also enjoy the breakfast.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月21日回覆
Dear David, thank you for coming back to see us at Hampton Inn Boston-Logan Airport once again! It is great knowing you experienced another pleasant stay with us. Thank you for sharing a few kind words about our spotless accommodations and delicious breakfast selections! We enjoyed hosting your visit and look forward to being your continued hotel of choice when your plans bring you to Boston.Best Regards, Kamal KaribeGeneral Manager

10/10 有夠讚

Richard

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Quick and courteous and efficient
於 2024 年 5 月住了 1 晚
GM 於 2024年5月21日回覆
Dear Richard, thank you for staying at the Hampton Inn Boston-Logan Airport and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we are delighted knowing that our friendly hospitality was a highlight of your trip. We hope you will consider us your home away from home every time you visit the area, and we look forward to seeing you again!Best Regards, Kamal KaribeGeneral Manager

8/10 不錯哦

Alice

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice large, clean room and friendly staff. Sadly the dining menu was very limited and the quality of food not great.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月21日回覆
Dear Alice, thank you for choosing Hampton Inn Boston-Logan Airport for your recent travels! It is great knowing you enjoyed our spacious accommodations, yet we would like to apologize for any disappointment you felt with regard to our dining options. It was a pleasure hosting your visit, and we look forward to being your hotel of choice whenever your plans bring you to Boston.Best Regards, Kamal KaribeGeneral Manager

10/10 有夠讚

Zhaojing

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and spacious
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Zhaojing, thank you for staying with us and leaving your generous comments. We are glad to know that you enjoyed our fresh and spacious accommodations. All of us here at Hampton Inn Boston-Logan Airport look forward to your next visit!Best Regards, Kamal KaribeGeneral Manager

10/10 有夠讚

HIROMI

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was very comfortable place and the shuttle bus was convenient for the airport
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Hiromi, thank you for the excellent review of your stay at Hampton Inn Boston-Logan Airport. We appreciate you pointing out our close proximity to Logan Airport and our convenient shuttle service. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Kamal KaribeGeneral Manager

8/10 不錯哦

Maureen

情侶出遊
I was not told that I would pay $40 for parking my car while staying there. Saw the charge on my credit card.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Maureen, thank you for taking the time to provide your feedback. We appreciate you sharing how much you enjoyed your stay, yet we want to apologize for any lack of communication there may have been regarding our parking fees. Although this fee is listed on our website, we regret that this was not reiterated during the check-in process. We hope you will give us another chance to provide you with the flawless visit you deserve on your next visit to Boston.Best Regards, Kamal KaribeGeneral Manager

2/10 很糟糕

daniel

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
What a dump for $325
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Daniel, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. Please accept our apologies if your stay was anything other than exceptional. We hope you will consider giving us another chance so that we can show you the hospitality you deserve and that we are typically known for providing. Thank you once more; we hope you will visit us again soon. Best Regards, Kamal KaribeGeneral Manager

2/10 很糟糕

Lori

Location of hotel was misrepresented, property was dated and dirty, price was very high
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Lori, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We regret hearing that you were disappointed with our location and the value you received. We hope you will consider giving us another chance so that we can show you the level of quality you deserve and that we are typically known for providing. Thank you once more; we hope you will visit us again soon. Best Regards, Kamal KaribeGeneral Manager

6/10 一般般

kate

喜歡:整潔度
Terrible mattress.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Kate, we appreciate you choosing our hotel and sharing your feedback. It is nice knowing you had a pleasant stay except for the discomfort caused by your mattress. Thank you for bringing this matter to our attention so that we can address this with our team. It was our pleasure having you as our guest, and we hope we will see you here again! Best Regards, Kamal KaribeGeneral Manager

8/10 不錯哦

Robert,La Veta

喜歡:整潔度和員工素質
於 2024 年 5 月住了 2 晚
GM 於 2024年5月20日回覆
Dear Robert, thank you for taking a moment to let us know you enjoyed your visit! It was a sincere pleasure having you as our guest at Hampton Inn Boston-Logan Airport, and we hope to welcome you back again soon!Best Regards, Kamal KaribeGeneral Manager

8/10 不錯哦

Ann

喜歡:整潔度、員工素質和住宿環境和硬體
Good place to stay; close to airport and convenient shuttle.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Ann, thank you for choosing the Hampton Inn Boston-Logan Airport for your recent stay and for sharing your experience. We were pleased to read that you loved our convenient location and could take advantage of our fantastic shuttle service! We appreciate your kind remarks and hope to have the pleasure of hosting you again soon.Best Regards, Kamal KaribeGeneral Manager

10/10 有夠讚

Yelitza

Good
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月17日回覆
Dear Yelitza,We are delighted that you stayed with us at Hampton Inn Boston-Logan Airport, and we are grateful that you took the time to share feedback. We are thrilled that your room was just right for you and that you enjoyed our hospitality. It was our pleasure accommodating you. We hope you will make us your home away from home whenever your travels bring you to our area.Best Regards, Sam Sudah General Manager

6/10 一般般

Sofia

情侶出遊
不喜歡:整潔度和設施服務
Transfer to Logan was good.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月17日回覆
Dear Sofia,We are delighted to read the review of your stay at Hampton Inn Boston-Logan Airport. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was a pleasure having you as our guest, and we hope to show you more of our outstanding hospitality the next time you are in the area.Best Regards, Sam Sudah General Manager

2/10 很糟糕

sujata

不喜歡:員工素質
AVOID THIS PLACE: They over booked the hotel and turned us away at 1 AM even though we booked it one month in advance. We even called at 11pm to confirm we would be checking in late, and the front desk said we would be okay. However when we came in at 1am and tried checking in, the front desk said they were overbooked and had no rooms. They were extremely unhelpful and just turned us away. They did not help us find any other place. We had to call 5-6 other places and only found a motel 20 minutes drive away. Luckily we had rented a car, if we had ubered it would have been much harder to get a ride around 1:30am. There was another family stuck in the same situation who was still calling places when we left.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月18日回覆
Dear Sujata,We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion this does occur, we try to honor all reservations to the best of our ability.Once again, we apologize for any inconvenience, and we hope that you will allow us the opportunity to regain your trust and provide you with the exceptional service that we are known for.Best Regards, Sam Sudah General Manager

4/10 不太好

Steve,Corvallis

不喜歡:整潔度、員工素質和住宿環境和硬體
Would not come here again
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月17日回覆
Dear Steve,Thank you for choosing to stay at our hotel on your recent visit to Boston. We strive to provide an excellent stay to every guest, and we regret not meeting these expectations. Please accept our apologies for a less than pleasant experience. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay.Best Regards, Sam Sudah General Manager

8/10 不錯哦

Gail

喜歡:整潔度和員工素質
Airport shuttle was very convenient and efficient. Used it both to and from airport. Wish they had some sort of dining for late night arrivals. Many flights were delayed because of the weather. At least we had some sort of food delivery service.
於 2024 年 5 月住了 3 晚
Manager 於 2024年5月17日回覆
Dear Gail,Thank you for your review regarding your stay at the Hampton Inn Boston-Logan Airport. It is great to know our shuttle service was perfect for you. However, we hope you will accept our apologies for not meeting your expectations with the other aspects of your visit. We appreciate you taking the time to share your comments, as it is only through honest guest feedback that we can elevate our guest experience. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to our area.Best Regards, Sam Sudah General Manager

8/10 不錯哦

Jean

喜歡:整潔度、員工素質和住宿環境和硬體
xx
於 2024 年 5 月住了 1 晚
GM 於 2024年5月22日回覆
Dear Jean, thank you for staying with us and letting us know you enjoyed your time with us. We are glad to know that we provided you with a great stay, and we hope to be your hotel of choice anytime you visit. All of us here at Hampton Inn Boston-Logan Airport look forward to your next trip!Best Regards, Kamal KaribeGeneral Manager

10/10 有夠讚

Thomas,Carroll

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月18日回覆
Dear Thomas,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hampton Inn Boston-Logan Airport. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards, Sam Sudah General Manager

10/10 有夠讚

Judy

喜歡:整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月18日回覆
Dear Judy,We are thrilled you had an excellent stay at Hampton Inn Boston-Logan Airport, and we appreciate the fantastic rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Sam Sudah General Manager

8/10 不錯哦

Trevor

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location wa is
於 2024 年 5 月住了 1 晚
GM 於 2024年5月16日回覆
Dear Trevor, thank you for staying with us and leaving your generous review. We are glad to know that we provided you with a great stay throughout your visit, and we love knowing you appreciated our convenient location. All of us here at Hampton Inn Boston-Logan Airport look forward to your next visit!Best Regards, Sam Sudah General Manager

2/10 很糟糕

eric

情侶出遊
不喜歡:員工素質
Staff failed to hold room for our late arrival after connecting flight was delayed (this hotel serves Boston Logan airport), despite a call to the reception during check-in hours (7:30pm) to do just that. The room was rebooked, and the hotel was full when we arrived around 3:30am after 40 hours enroute from overseas. To add insult, we had been informed by the same clerk that the shuttle didn't run between 2 and 5am, so we paid for a taxi only to arrive as a shuttle was unloading (the reception hung up when we called from the airport to confirm the shuttle wasn't running, so we hired a taxi based on the previous info). The clerk on duty claimed he was not the person we had spoken to, and attempted to find an available room at nearby hotels without success. No apology, refund or credit was offered, only the name of a manager we could call later
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Eric, thank you for choosing our hotel and for your comments. We sincerely apologize for the situation you encountered due to our inability to accommodate your recent reservation. What you experienced does not meet the service standards we hold ourselves to, and is certainly not typical of the experience we aim to provide. We have shared your comments with our entire staff and will take the appropriate action to prevent situations such as this from happening again. We are very grateful for your patience, and we hope we will have another occasion to welcome you back and exceed your expectations in the future.Best Regards, Sam Sudah General Manager

10/10 有夠讚

Jason

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to airport
於 2024 年 5 月住了 3 晚
GM 於 2024年5月16日回覆
Dear Jason, thank you for the excellent review of your stay at Hampton Inn Boston-Logan Airport. It's wonderful to know that our proximity to Logan Airport played a large role in making your stay so enjoyable. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Sam Sudah General Manager

10/10 有夠讚

Kathleen

喜歡:整潔度、員工素質和住宿環境和硬體
Friendly at checkin. Shuttle to airport was great.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月16日回覆
Dear Kathleen, thank you for choosing the Hampton Inn Boston-Logan Airport for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and could take advantage of our convenient airport shuttle service! We hope to have the pleasure of hosting you again soon.Best Regards, Sam Sudah General Manager

2/10 很糟糕

Joseph

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I paid for the room and they didn’t have a room.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月15日回覆
Dear Joseph, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We truly regret that we were unable to accommodate your recent reservation. We are grateful for your patience and hope you will consider giving us another chance so that we can show you the hospitality you deserve and that we are typically known for providing. Best Regards, Sam Sudah General Manager

8/10 不錯哦

jamie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was CRAZY busy but still very pleasant! Check in was busy! But everything was great
於 2024 年 5 月住了 1 晚
GM 於 2024年5月15日回覆
Dear Jamie, thank you for staying at the Hampton Inn Boston-Logan Airport and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we are delighted to hear that our team took great care of you despite the high volume of guests during check-in. We hope you will consider us your home away from home every time you visit the area, and we look forward to seeing you again!Best Regards, Sam Sudah General Manager

8/10 不錯哦

Anne,Christiansted

喜歡:整潔度、員工素質和住宿環境和硬體
it’s very convenient, with great shuttle service
於 2024 年 5 月住了 1 晚
GM 於 2024年5月14日回覆
Dear Anne, thank you for the excellent review of your stay at Hampton Inn Boston-Logan Airport. We appreciate you pointing out our convenient location and fantastic shuttle service. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Sam Sudah General Manager

10/10 有夠讚

Tom

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was excellent. It was nice and quiet. And the breakfast was excellent.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月14日回覆
Dear Tom, thank you for choosing our hotel for your visit to Boston. We especially appreciate your kind remarks regarding our tranquil accommodations and the delicious options available on our complimentary hot breakfast buffet. All of us at Hampton Inn Boston-Logan Airport look forward to having you stay with us again!Best Regards, Sam Sudah General Manager

8/10 不錯哦

Anne

情侶出遊
Check in took awhile, then my card to open the door didnt work.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月14日回覆
Dear Anne, thank you for taking the time to provide your feedback. We hope you will accept our apologies for any difficulty you experienced throughout the check-in process. We are grateful for your candid feedback and hope you will give us another chance to provide you with the flawless visit you deserve on your next visit to Boston.We look forward to welcoming you again!Best Regards, Sam Sudah General Manager

4/10 不太好

Ashley

不喜歡:整潔度和住宿環境和硬體
Not great area and room was dirty
於 2024 年 5 月住了 1 晚
GM 於 2024年5月14日回覆
Dear Ashley, on behalf of our entire team, we sincerely apologize for any housekeeping issues you experienced in your guest room. We do not take concerns such as these lightly, and we are disappointed that this was your experience. We have addressed your comments with our housekeeping leadership team so that this does not happen again. We hope you will consider giving us another opportunity so we can show you our commitment to exceptional hospitality. Best Regards, Sam Sudah General Manager

8/10 不錯哦

Nancy

喜歡:住宿環境和硬體
Easy access to hotel logan shuttle and close proximity to the airport.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月14日回覆
Dear Nancy, thank you for the excellent review of your stay at Hampton Inn Boston-Logan Airport. We appreciate you pointing out our convenient proximity and shuttle service to Logan Airport. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Sam Sudah General Manager

6/10 一般般

Winston

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Shuttle service was prompt and efficient. Hotel was too remote from Boston.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月14日回覆
We appreciate you taking a moment to share your experience with us, Winston. Although we're pleased to know you appreciated our prompt and efficient shuttle service, we do regret hearing that our location fell short of your expectations. We are grateful for your insights and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Best Regards, Sam Sudah General Manager

6/10 一般般

Shirley

團體旅遊
喜歡:員工素質
The hotel was ok and I was happy it provided a shuttle to the airport. It was not located near any restaurants and no food options were provided inside the hotel. But for a one-night stay, it was fine. It did provide a hot breakfast option.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月14日回覆
Dear Shirley, we appreciate you choosing our hotel and sharing your feedback. It is nice knowing you enjoyed our convenient shuttle service and had a pleasant stay despite the lack of dining options nearby. It was our pleasure having you as our guest, and we hope we will see you here again! Best Regards, Sam Sudah General Manager

6/10 一般般

Cathy

不喜歡:員工素質和住宿環境和硬體
Room was ok…sorta tacky that ironing board was stored in bathroom. No closets. Ok for an overnite
於 2024 年 5 月住了 1 晚
GM 於 2024年5月14日回覆
Dear Cathy, thank you for taking the time to review your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. Thank you for sharing your observations regarding our room amenities and layout. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Best Regards, Sam Sudah General Manager

10/10 有夠讚

XIAO,JAMAICA PLAIN

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good
於 2024 年 3 月住了 1 晚
GM 於 2024年5月13日回覆
Xiao, it was a pleasure welcoming you to the Hampton Inn Boston-Logan Airport! Thank you for the wonderful compliments on our hospitality and attention to detail. We appreciate you choosing us for your visit to Boston, and we hope you will come back and stay with us again soon.Best Regards, Sam Sudah General Manager

6/10 一般般

Celines

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel overall was good. The room is nice and the bed was pretty comfortable. My only bad experience was that in the morning around 8:15, someone attempted to enter my room without knocking. I’m not sure if it was housekeeping but luckily I had the top latch out so whoever it was couldn’t enter. I looked through the peephole but I didn’t see anyone. I decided to call my friend and asked her to stay on the phone with me as I got ready to leave. I ended up leaving shortly after that weird experience because I started feeling unsafe.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月13日回覆
Dear Celines, thank you for choosing our hotel and for your comments. We sincerely apologize for any sense of uneasiness caused by the situation you encountered on the morning of your check-out. This is not the level of service we generally provide and certainly does not meet our standards. We have shared your comments with our entire staff and will take the appropriate action to prevent this from happening again. We hope we will have another occasion to welcome you back and exceed your expectations in the future.Best Regards, Sam Sudah General Manager