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伊斯特蘭套房飯店及會議中心的評分

2.5 out of 5
伊斯特蘭套房飯店及會議中心
1801 Eastland Dr, Bloomington, IL

評論

8.8

有夠讚

10 分，有夠讚；1001 則評論中有 593 則" "
8 分，不錯哦；1001 則評論中有 271 則" "
6 分，一般般；1001 則評論中有 73 則" "
4 分，不太好；1001 則評論中有 34 則" "
2 分，很糟糕；1001 則評論中有 30 則" "

9.0/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Savannah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall good
於 2024 年 3 月住了 3 晚
Jacob Reid Guest Services Supervisor 於 2024年4月29日回覆
Hi Savannah! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Valerie Andrew

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay
於 2024 年 4 月住了 2 晚
Jacob Reid Guest Services Supervisor 於 2024年4月16日回覆
Hi Valerie! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 不錯哦

Amy

家庭旅遊
Great location and nice bar! The air conditioner in the room was extremely loud!
於 2024 年 4 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年4月16日回覆
Hi Amy! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Zachary

喜歡：整潔度、員工素質和住宿環境和硬體
Amazing and so clean
於 2024 年 4 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年4月13日回覆
Hi Zachary! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 不錯哦

Valerie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location and staff was very pleasant. Room was a little dated but there were major updates in progress. We are looking forward to staying here in the future.
於 2024 年 4 月住了 3 晚
Jacob Reid Guest Services Supervisor 於 2024年4月10日回覆
Hi Valerie! We are happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

8/10 不錯哦

Twanda

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Construction in area I was in was sorely needed. Room was great. Breakfast was awesome. Staff was friendly and knowledgeable.
於 2024 年 1 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年3月22日回覆
Hi Twanda! We are happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

6/10 一般般

Kelly

喜歡：整潔度、員工素質和住宿環境和硬體
The property was clean! The rooms were very easy to get to, and the property itself was very easy to walk around. The bar was nice! Downside… 1-the fire alarm went off right around 9:00 at night. Fortunately, we were able to go to the bar and have a drink. 2-asked for late check out, and before the regular checkout time, housekeeping was already there knocking on the door.
於 2024 年 3 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年3月18日回覆
Hi Kelly! We are happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

10/10 有夠讚

Laura

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love sitting on the balcony
於 2024 年 3 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年3月17日回覆
Hi Laura! We are happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

10/10 有夠讚

Susan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年3月14日回覆
Hi Susan! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

George

商務旅客
喜歡：員工素質和設施服務
Lots of construction, should be much better when finished. Breakfast was below those of others that offer free breakfast. Bar is great!
於 2024 年 2 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年3月2日回覆
Hi George! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Mary，Flora

家庭旅遊
喜歡：整潔度、員工素質和設施服務
room had little or no hot water. room was great otherwise
於 2024 年 2 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年2月15日回覆
Hi Mary! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We do apologize for the hot water issue that you experienced. Thank you for bringing this to our attention. We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Deborah

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay!
於 2024 年 2 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年2月6日回覆
Hi Deborah! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 不錯哦

Sasha

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年2月3日回覆
Hi Sasha! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Francy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good, bad and the ugly
Second stay, very friendly staff. Love the Deep End Bar Grill good food and couple complimented drinks. All good no Bad or Ugly
於 2024 年 1 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年1月29日回覆
Hi Francy! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

James

於 2024 年 1 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年1月28日回覆
Hi James! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Lena

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Building nine is currently under renovations, but the equipment and noise was kept at a minimal level to not disturb guest.
於 2024 年 1 月住了 3 晚
Jacob Reid Guest Services Supervisor 於 2024年1月23日回覆
Hi Lena! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Wesley

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly staff and Incredibly Comfortable
Very pleased with the staff and accommodations. Even with construction, everything was great.
於 2024 年 1 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年1月20日回覆
Hi Wesley! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Donald

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
nice peaceful stay, food available, very good smaller selection, friendly staff, atmosphere, excellent breakfast
於 2023 年 12 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年1月3日回覆
Hi Donald! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 不錯哦

Grace

Jacob Reid Guest Services Supervisor 於 2024年1月25日回覆
Hi Grace! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Ashley

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful Stay
The staff was very friendly and even comped us an app and 2 drinks which was a very nice surprise. The rooms were spacious, and the beds were comfortable. I would definitely stay here again.
於 2023 年 12 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年1月3日回覆
Hi Ashley! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Nathan

於 2024 年 1 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2024年1月3日回覆
Hi Nathan! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

2/10 很糟糕

Joni，quincy

團體旅遊, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Construction above the room, the coffee pot in room didn’t work, had to flush toilet multiple times. Had coupon for free drink at bar that was suppose to be open until 10, but was actually closed at 9. There was no pool, but could use the sister hotel pool down the street. The dining hall was connected to the rooms so either had to drive to dining hall to eat free breakfast or walk in 30 degree weather. I had asked for a bag to carry some breakfast back to my son and they wouldn’t even give a bag. I waited for sausage to get done and then there was no biscuits cooked for the gravy. When I tried to talk to front desk, the girls acted like they were too busy on their phones and their manager wasn’t there and just said “sorry” with shrug of shoulders. The dust from the construction above me bothered my allergies and I spent quite a lot of time with a headache due to all the dust and noise
於 2023 年 12 月住了 3 晚
Jacob Reid Guest Services Supervisor 於 2023年12月31日回覆
Hi Joni. I apologize about any inconvenience that you had during your stay. If there's anything you'd like to discuss further, I would be more than happy to talk with you about it. Feel free to reach out to the front desk at any time!

10/10 有夠讚

michael

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Most accommodating staff! Would recommend them to anyone
於 2023 年 12 月住了 3 晚
Jacob Reid Guest Services Supervisor 於 2023年12月31日回覆
Hi Michael! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Joyce

於 2023 年 12 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2023年12月31日回覆
Hi Joyce! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Beth

於 2023 年 12 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2023年12月31日回覆
Hi Beth! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 不錯哦

JOHN

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice staff!
於 2023 年 10 月住了 1 晚
Keaton Knuth, Assistant General Manager 於 2023年12月5日回覆
Hello John! We appreciate your feedback, and we're glad that you enjoyed your stay here at Eastland Suites. We hope to see you back again soon!

6/10 一般般

Boedi

情侶出遊
不喜歡：整潔度和設施服務
The noise came from other guests from other rooms next to our room. The building is old, also its furnitures. The bar, Deep End, and the lobby looks newer, but not the rooms. There was free breakfast included.
於 2023 年 11 月住了 3 晚
Jacob Reid Guest Services Supervisor 於 2023年11月28日回覆
Hi Boedi. We hope that you enjoyed your stay here at Eastland Suites. We are in the process of a complete remodel that will be finished by spring of 2024. If there's anything you'd like to discuss, please don't hesitate to reach out and speak to a member of management. Thank you

10/10 有夠讚

jeanne

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Jacob Reid Guest Services Supervisor 於 2023年11月15日回覆
Hi Jeanne! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 不錯哦

Penny

家庭旅遊
喜歡：整潔度和員工素質
Stop slamming that door!
Very loud at night. Lots of doors slamming
於 2023 年 11 月住了 1 晚
Keaton Knuth, Assistant General Manager 於 2023年11月13日回覆
Hello Penny. We appreciate your feedback, and we're happy to hear that you enjoyed your stay. I apologize that there were some slamming doors during the night, but this is something we will make sure to keep an eye out for moving forward. Again, thank you for your feedback and we hope to see you back again soon!

6/10 一般般

Linda

家庭旅遊
喜歡：員工素質
於 2023 年 11 月住了 3 晚
Keaton Knuth, Assistant General Manager 於 2023年11月13日回覆
Hi Linda. We appreciate your feedback, and we would love to hear more about your stay. Please feel free to reach out to a member of management to discuss any issues or questions further. We hope to see you back again soon!

10/10 有夠讚

mary

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Keaton Knuth, Assistant General Manager 於 2023年11月13日回覆
Hi Mary! We appreciate your feedback and are glad that you enjoyed your stay here at Eastland Suites. We hope to see you back again soon!

10/10 有夠讚

真實旅客

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
On our return trip, we had trouble getting heat in the unit, but the staff responded promptly when we reported the problem.
於 2023 年 10 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2023年11月7日回覆
Hi Matthew! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Crystal

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2023年11月6日回覆
Hi Crystal! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

4/10 不太好

Michael，Milton

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Old apartment complex that has rickety stairs and hasn’t been updated since built.
於 2023 年 11 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2023年11月4日回覆
Hi Michael. I'm sorry that you didn't enjoy your stay here at Eastland Suites. We are in the process of a complete remodel that will be finished by spring of 2024. If there's anything you'd like to discuss, please don't hesitate to reach out and speak to a member of management. Thank you

8/10 不錯哦

LYNN

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
I absolutely love the layout of the King suite. Being able to open up the back door for fresh air and sit outside in the sun.
Jacob Reid Guest Services Supervisor 於 2023年10月30日回覆
Hi Lynn! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 不錯哦

Maria

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is not your normal hotel, it’s broke up in smaller buildings, which to me was nice. Our room was nice and definitely clean. It was in need of upgrading, the mattress was wore out and the tables a little skinned but they were currently remodeling that section. The place was full and you didn’t notice anyone else there. It was great.
於 2023 年 10 月住了 2 晚
Jacob Reid Guest Services Supervisor 於 2023年10月28日回覆
Hi Maria! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

George

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2023年10月28日回覆
Hi George! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

6/10 一般般

Deborah

家庭旅遊
喜歡：員工素質
We did NOT like our room. It was so so old and worn out. The breakfast area, etc. were just fine. Unfortunately we spent most time in our room so it didn't matter about the other things on property. Staff were great!!
於 2023 年 10 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2023年10月27日回覆
Hi Deborah! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We are in the process of a complete remodel of our building nine, this will be brand new by spring of 2024. We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Karyn

於 2023 年 10 月住了 2 晚
Jacob Reid Guest Services Supervisor 於 2023年10月24日回覆
Hi Karyn! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Mary

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Definitely coming back
After our stay two weeks ago in the worst place we have ever stayed. You guys gave us the complete opposite experience. I thank you so much for having some great customer service. Very clean rooms, quiet and the breakfast with hot items was a nice touch.
於 2023 年 10 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2023年10月23日回覆
Hello Mary! I am so happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

10/10 有夠讚

Ellen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a great stay! VERY comfortable beds, breakfast was delicious.
Keaton Knuth, Assistant General Manager 於 2023年10月19日回覆
Hello Ellen! I am so happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

10/10 有夠讚

Donald

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was a comfortable stay. Although the property was undergoing renovations during our stay, the evening hours were quiet. The room was clean and spacious. We really enjoyed the complimentary drink in the hotel bar as well as the pizza we ordered. We would stay here again when we travel to the Bloomington/Normal area.
於 2023 年 9 月住了 2 晚
Jacob Reid Guest Services Supervisor 於 2023年10月17日回覆
Hi Donald! We appreciate your feedback and we're happy to hear that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

4/10 不太好

Diane

家庭旅遊
不喜歡：員工素質、住宿環境和硬體和客房舒適度
What a Dump.
I had a reservation at this hotel for a year, due to the ISU Homecoming weekend. Therefor I was shocked to learn upon check in that the room I reserved was not available. I had requested a queen and was told that the only room available was a double. Very unhappy about this. Front desk did knock some off my room price, but only at my request. Secondly, our stay was not comfortable or quiet. The walls in building 9 are like paper, and we could hear every word of every conversation - all night long. In addition, every time anyone in our hall closed their door, our door rattled. I would not recommend this hotel to ANYONE.
於 2023 年 10 月住了 1 晚
Keaton Knuth, Assistant General Manager 於 2023年10月16日回覆
Hello Diane. We appreciate your feedback, and we're sorry to hear that you did not enjoy your stay here at Eastland Suites. We are in the process of renovating building 9, and these kinds of issues are being addressed as we move forward with the upgrades. We are set to be done in the Spring, so we would love to have you back so you're able to see it. I have gone ahead and refunded your for your stay for the inconvenience. Again, we deeply apologize and we hope to see you back again in the future.

10/10 有夠讚

Hilde

於 2023 年 10 月住了 1 晚
Madi, Guest Service Supervisor 於 2023年10月11日回覆
Hi Hilde! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Valerie Andrew

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 2 晚
Jacob Reid Guest Services Supervisor 於 2023年10月10日回覆
Hi Valerie! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

ALAN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Jacob Reid Guest Services Supervisor 於 2023年10月9日回覆
Hi Alan! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 有夠讚

Matthew

於 2023 年 10 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2023年10月28日回覆
Hi Matthew! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 不錯哦

Julie

喜歡：員工素質
於 2023 年 10 月住了 1 晚
Jacob Reid Guest Services Supervisor 於 2023年10月6日回覆
Hi Julie! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 不錯哦

Michelle

團體旅遊
喜歡：整潔度、員工素質和設施服務
Nice complex, easy access. They were doing construction, it started at 8:00am in the morning.
於 2023 年 10 月住了 1 晚
Keaton Knuth, Assistant General Manager 於 2023年10月2日回覆
Good morning Michelle! We appreciate your feedback, and we're glad that you enjoyed your stay here at Eastland Suites. I do apologize for the construction, as I know it is not a quiet process. However, we do appreciate your patience and understanding on the matter. We hope to see you back again soon!

8/10 不錯哦

LaKisha，Macon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The front desk agents were welcoming and helpful.
於 2023 年 9 月住了 1 晚
Madi, Guest Service Supervisor 於 2023年10月1日回覆
Hi LaKisha! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!