Check-in was easy and hotel welcomed are fur babies. The rooms were clean and attractive. Lots of good food and shopping in the area.
Daryl
於 2024 年 5 月住了 1 晚
10/10 有夠讚
John
商務旅客, 家庭旅遊
2024年5月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Didn't like paying for parking my car while staying
John
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Corey
親子旅遊
2024年5月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay
Corey
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Castill
2024年5月14日
喜歡:整潔度、員工素質和住宿環境和硬體
Castill
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Tyler
情侶出遊
2024年5月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place lot of good places to eat and connected to the mall
Tyler
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Kimberly
家庭旅遊
2024年5月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had a problem with the linens in the room. It was taken care of right away. Front desk staff was excellent!
Kimberly
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Lisa
家庭旅遊
2024年5月12日
喜歡:整潔度、員工素質和住宿環境和硬體
Great location!
Lisa
於 2024 年 5 月住了 1 晚
4/10 不太好
Thomas
家庭旅遊
2024年5月11日
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
The hotel closed off the indoor pool after they noticed our family was in there and would not allow us to return. After staying at this Hyatt Regency a few time this appears to a trend when you are there on a slow day. I don’t think they want to service an area like this so they just make up an excuse that there is a maintenance issue. I have noticed the same pattern at other Hyatt Regencies as well, but not at other major hotel brands.
Thomas
於 2024 年 5 月住了 2 晚
2/10 很糟糕
Kyaisha
家庭旅遊
2024年5月10日
不喜歡:員工素質和設施服務
I called the staff at the Hyatt to let them know that the weekend was already paid for. Also to let them know that although Friday was paid for, we would arrive at a specific time on Saturday. They assured me that they would enter it into their system and that our room would be ready upon our arrival on Saturday. When I went to check in, staff made us very nervous and uncomfortable by stating that our “room service was cancelled, no one entered our arrival time and date, and no rooms were available.” That is a horrible display of customer service to put guests in a bind and feel such discomfort of uncertainty. While waiting through their error and confusion, other parties experienced the same screw up. It appears that this hotel overbooked and wasn’t honest with guest. My spouse had to come out of pocket and pay for our stay from Saturday-Sunday and we already paid for that weekend in advance. That was an inconvenience and shouldn’t have happened. We were very displeased and our room wasn’t ready until Saturday evening. Horrible horrible horrible. Learn and train on good customer service, how to accommodate and make guests feel secure and as is the problem on the hotels part will be corrected in a timely manner.
Kyaisha
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Cathrine
情侶出遊, 親子旅遊
2024年5月8日
喜歡:整潔度和住宿環境和硬體
We love staying at the Wynfrey Hotel, mainly because it is attached to the mall that my 5-year-old wants to be at 24/7, but the actual hotel itself is outstanding! Rooms are always super clean, and the staff is always courteous and helpful, but on this particular trip we had to wait over two and a half hours after our "promised check-in time at 4 pm." I understand they had a big group of people check-in at once, but it was a bit ridiculous having a lobby full of guests waiting for rooms and having to stand with my 5 YO because there were no open seats. So I would just call and make sure what your *actual* check-in time is estimated to be before walking in and expecting your room to be ready at 4 pm. Otherwise, it was a great stay!