5 間餐廳,供應早餐、午餐和晚餐,海鮮

娜灣渡假村飯店的評分

5 out of 5
娜灣渡假村飯店
Jalan Panglima Pantar, Lagoi, Bintan Resorts, Bintan, Riau Islands

評論

7.8

不錯哦

10 分,有夠讚;935 則評論中有 207 則" "
8 分,不錯哦;935 則評論中有 455 則" "
6 分,一般般;935 則評論中有 189 則" "
4 分,不太好;935 則評論中有 66 則" "
2 分,很糟糕;935 則評論中有 18 則" "

7.8/10

整潔度

8.2/10

員工素質

8.2/10

設施服務

7.4/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect
Service were totally perfect, staff were very nice. Recomended!
於 2019 年 12 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2020年1月10日回覆
Dear Guest, we are pleased to know that you enjoyed your stay with us. We strive to be a great hotel guest’s love and we are glad that we met your expectations during your stay. It is a pleasure knowing that you felt well-taken care of and we hope to have you with us again when you plan your next visit to Bintan.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Near the beach, have hotel pick up, if the hotel shuttles to other location are more frequent will be better.
於 2019 年 12 月住了 2 晚
Public Relations Manager, Nirwana Gardens 於 2020年1月10日回覆
Dear Guest, thank you for staying with us and providing your valuable feedback. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. We hope to welcome you back on your next trip to Bintan and give us the pleasure to host you all again at Nirwana Gardens.

8/10 不錯哦

ChenHung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 2 晚
Public Relations Manager, Nirwana Gardens 於 2019年3月20日回覆
Dear ChenHung, thank you for your great ratings and for selecting our resort. We can’t wait to have you back for yet another enjoyable stay!

8/10 不錯哦

LI YUAN

too expensive
於 2018 年 8 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2018年9月7日回覆
Dear Li Yuan, thank you for your feedback and we do apologise that we did not live up to your price expectation which affected your stay experience with us. I have made sure to share your feedback with the management for their attention. It will be our pleasure to welcome you back for a better experience on your next visit to Bintan.

8/10 不錯哦

Raymond,Hong Kong

不喜歡:住宿環境和硬體
Average rating
The food quality at Dino Bistro Restaurant was good and delicious. The room was clean and acceptable. However, the free WIFI service was very ... very slow. I couldn't browse facebook and websites with photos. Even I was willing to upgrade the WIFI service with charge, the speed of WIFI was still less than 2Mb/s. My kid couldn't browse youtube. The most of recreation activities were closed before 6pm.
於 2018 年 7 月住了 1 晚
Public Relations Manager, Nirwana Gardens 於 2018年8月8日回覆
Dear Raymond, thank you for taking the time to share your experience. We would like to apologise for the inconvenience you experienced in dealing with the internet. We assure you that your feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We would love to have you back to better serve you in the near future at Nirwana Gardens.

6/10 一般般

Rsara,Hong Kong

喜歡:整潔度、員工素質和客房舒適度
不錯,但配套不足
環境很美及舒適,但交通不太方便, 距離市中心較遠,局限於在酒店門口活動,餐廳食物質素好,但價錢比較高!
於 2018 年 4 月住了 3 晚
Public Relations Manager at Nirwana Gardens 於 2018年4月11日回覆
Dear Rsara, thank you for taking the time to share your experience. We are pleased to receive your positive comments on our environment and comfortability it exudes. However, I am sorry that the prices did not meet your expectations and I will pass on your feedback to the management to continuously improve the service we offer. Do stay with us again whenever you come to Bintan, it would be our pleasure to welcome you back.

4/10 不太好

Rico,Hong Kong

不喜歡:員工素質和住宿環境和硬體
Hotel facility is old and the food is bad except Kelong seafood restauant.
於 2018 年 1 月住了 2 晚
Public Relations Manager 於 2018年1月22日回覆
Dear Rico, thank you for taking the time to share your feedback with us. We are sorry for failing to exceed your expectations and currently working on different renovation projects to enhance the resort. We have finished the refurbishment of Banyu Biru Villa and Nirwana Deluxe guestroom at the resort hotel in 2017, apart from the accommodation, we have completed opening 2 new themed restaurants 'Neydles House' and 'Hot Pot & Asian Grill' too. We are currently working on another phrase to redesign and upgrade Mayang Sari Beach Resort as we are committed to providing the best in facilities, and to this end, will be investing additional capital in updating the hotel exterior as well as other areas of the property. We appreciate your business, and we hope to have another opportunity to serve you in the near future.

8/10 不錯哦

Chun Ho

喜歡:客房舒適度
可以改善
房間大 但設施舊
於 2017 年 12 月住了 1 晚
Dear Chun Ho, thank you for taking the time to provide us with your feedback. We will share your feedback with the management and continuously improve the service we offer to serve you better in the near future. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your past stay with us and we hope to welcome you back for a better experience on your next visit to Bintan.

6/10 一般般

真實旅客

喜歡:員工素質和客房舒適度
於 2017 年 9 月住了 3 晚
Dear guest, thank you for taking the time to rate our property. We truly value the opinions of our customers and we will constantly improve to serve our guests better.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 1 晚
Dear guest, thank you for your great ratings and for selecting our resort. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your great review and for selecting our resort. We can’t wait to have you back for yet another enjoyable stay!

8/10 不錯哦

siu kuen christine,好

喜歡:整潔度和客房舒適度
舒適
可惜有餐廳裝修
General Manager 於 2016年10月19日回覆
Dear guest, thank you for staying with us at Nirwana Gardens. We wish to thank you for selecting our resort and we hope you give us the pleasure to host you all again in the near future at Nirwana Gardens.

8/10 不錯哦

YUK YEE,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A recommend hotel
With shuttle coach services from pier to hotel and to other nearby places in every half a hour. The hotel with swimming pool and beach just next to the hotel. Good scenery of the beach.
General Manager 於 2016年9月26日回覆
Dear Guest, Thank you for taking the time to share your wonderful experience. We are pleased to receive your kind review and to know that enjoyed the facilities provided. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your great review and for selecting our resort. We can’t wait to have you back for yet another enjoyable stay and we hope you give us the pleasure to host you all again in the near future at Nirwana Gardens. - Public Relations Manager at Nirwana Gardens

6/10 一般般

真實旅客

10/10 有夠讚

宜臻,Taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
大象叢林探險很有意思!

8/10 不錯哦

真實旅客

喜歡:員工素質和客房舒適度
Goid view
Good view, service was good. But the price of the food is a bit unworthy, a bit overpriced. The room is clean n neat, there is room for the facilities to be renovated

4/10 不太好

真實旅客

不喜歡:整潔度、員工素質和客房舒適度
不會再住
碼頭就有接駁車返酒店, check-in後就立即入房, 間房沒有我想像中的美,毛巾同床單都好Dirty,煲水個煲好似戰前的, 舊到死,都唔敢用,房間杯都係得一對,仲要係有漬的.想搵芍玻璃杯飲下酒宦冇. 再望下個天花又有點毛菌, 有係有點衝動想轉房, 但又好累了,個早餐真係好唔掂, 我每日都係食面飽咋, 呢道有幾多活動玩, 但都唔平.check in時叫櫃台幫我book左9點spa,我地2050就等車,因為唔想遲到, 期間問門口的車長有冇車安排我地去, 佢地竟然叫我行過去, 好近, 如果唔係就等接駁車拉. 果刻真係嬲嬲地, 咁黑而又初到貴境叫人點識行呀,門口有4,5個人係度吹水,大把golf車係度都唔肯車, 衰到死. 2100等到接駁車同司機講我地去spa, 司機當時都好迷惑, spa 關門了, 但我之前問過是2300關的, 之後去到又係黑麻麻, 又唔確實位置,見到有經過職員即刻問下,職員都好樂意車我地入去睇睇,(呢d咪服務lo) 點知真係關左門, 事後問番原來個職員攪錯左, 以為係book佢酒店的massage, 其實spa 係另一酒店的, 我都唔明點解會book錯, 明明講Spa, 激死. 酒店笵圍免費的有海灘, 但唔係好水清沙幼, 有泳池, 唔係好大, 有mini zoo, 15min行曬, 有大象比人影相, 最好帶定tips. 其實住左2晚,其間也有參觀附近貴的酒店, 人地真係收得貴也有水準的服務.

8/10 不錯哦

CHUN PING,香港

喜歡:整潔度和員工素質
酒店車班次太疏,必須預早時間排隊 除此以外,房間裝修偏舊,但床舖整潔舒適。

8/10 不錯哦

lai hung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

不喜歡:住宿環境和硬體和客房舒適度
not again
Hotel is quite old. One morning, we had breakfast at the Poolside restaurant, flies were everywhere and the roof made the restaurant extremely hot. Shuttle bus always left before the said schedule. However, Kelong Seafood restaurant is the best thing in this trip.

6/10 一般般

真實旅客

喜歡:客房舒適度
一般
比較舊!牀單有點污穢

8/10 不錯哦

wai pan,香港

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店好舒適,可惜設施少左d,輕輕鬆鬆hea住過一日係唔錯既
有接駁巴士來往酒店及碼頭,亦會提醒你坐邊班車可以可以趕到船。 不過酒店附近冇乜設施,為真係為渡假而去先會玩得開心,另外有潛水班,建議住4-5日,咁就可以參加個班(付費)

6/10 一般般

Qiling

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
滿棒的,會再來住。
房間滿新的,窗外view不錯,直接可看到海灘。有免費加小孩床,服務態度好。遊樂設施稍為少了一點。早餐buffet滿豐富的。

6/10 一般般

v,HK

喜歡:整潔度
不喜歡:住宿環境和硬體
無景睇
房間無景睇, 但個泳池真係幾正, 最好帶自己的沖涼洗頭液及牙膏。 餐廳尚可,但只收印尼盾現金。 😉😉😉😉😉😉😉😉😉😉

4/10 不太好

WEI

不喜歡:整潔度、員工素質和客房舒適度
民丹岛是个性价比很低的度假地,岛上物价奇高,服务又很一般,酒店房间连单独的淋浴的地方都没有,只能站在浴缸里洗,酒店服务员态度不好,早餐不好吃,整体感觉差了泰国一条街,不会再去

8/10 不錯哦

Heung Chung Garfield,HK

喜歡:員工素質
Fair facilities , poor food!
Very old decorate room. We have spend our dinner in hotel but lack of selection for meal. We don't mind the high price but the food quality not equal as the price. Even only sat provide buffet but it's not good for food quality and less selection. Lucky that the infinity pool and private beach can add mor mark!

8/10 不錯哦

Yuen Ki

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

喜歡:員工素質
不喜歡:客房舒適度

8/10 不錯哦

Sen-Mao

喜歡:員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

喜歡:員工素質
不喜歡:整潔度和客房舒適度
Mattress is too hard
The mattress is too hard even the room is upgraded to premium. The food of Pool Side Restaurant is tasty and service is satisfactory.

6/10 一般般

真實旅客

喜歡:整潔度和員工素質
渡假村位置不錯, 職員態度有禮, 房間清潔及舒適. 渡假村內的活動項目有很多選擇, 但康體設備較為殘舊, 餐廳及食物的選擇不足. 整體尚可.

10/10 有夠讚

yingtian,China

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
挺好的,值得推荐,比国内酒店服务好多了,吃饭是贵了点,但早餐不错,我们是自己出去吃的,有华人旅行社在拉客组织,呵呵,微信沟通下单,28新币一个人,类似国内的旅游围餐,味道不错,有海鲜,而且,菜的分量不错。

10/10 有夠讚

Woon Ting,Hong kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice and helpful staff

8/10 不錯哦

Lei,中国

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
度假好地方
酒店典型度假村类型,风景迷人,泳池很喜欢,只是带孩子一起入住还要补孩子的费用,略显小气,房间设施老旧,看起来有年头了,不过小动物园孩子很喜欢,早餐丰富,娱乐设施关的太早,台球射箭都没有玩到。

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很貼心的服務會再入住
在 Tanah Merah Ferry Terminal 就可買船飛去民丹島, 當地付款用印尼盾可在碼頭兑换, 祇需50分鐘就到達,碼頭專車無需預約,在碼頭已有酒店員工手持當天入住客人的名單, 祗要前去點名即可上專車送我們去酒店,很貼心! 酒店有TOUR SERVICE COUNTER 可報名參加一些活動設施,我們出海玩了浮潛, 超多珊瑚&魚, 很安全不懂游泳也不怕, 價錢也不貴, 反而做SPA較貴, 手勢一般。 酒店環境幽美, 房間舒適整潔WIFI穩定, 房間行出去就是泳池, 很大很漂亮,泳池再行出去就是私人海灘,水清沙幼, 很適合度假的地方。如果有機會再去民丹島,我會再選擇這間。

6/10 一般般

真實旅客

不喜歡:整潔度和客房舒適度
設置簡陋,餐廳飲食超貴,沒有娛樂場所,周邊食肆沒有,只能在酒店消費,但超級貴

8/10 不錯哦

真實旅客

洒店的海灘好靚,不過有好多小石。

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常好 優質抵玩

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間簡單而舒適,整潔。服務態度好,如果有機會再去民丹島,我會再選擇這間酒店

8/10 不錯哦

真實旅客

喜歡:整潔度、住宿環境和硬體和客房舒適度
舒適,泳池舒服,沙灘優美
舒適的渡假,休息聖地

8/10 不錯哦

唐,台灣台中市

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
若有中文服務員更好
還可以

8/10 不錯哦

真實旅客

喜歡:員工素質、住宿環境和硬體和客房舒適度
環境幽美,度假好地方,職員非常友善
在3日2夜民丹島行程中,囡囡玩得很開心,環境幽美,很適合度假的地方,水清沙幼,我們在沙灘玩浮潛,囡囡第一次看見腳下的魚,開心極了。酒店方面,房間雖大但舊了些,晚上門外會有數條壁虎走來走去,早上有幾隻蜜蜂在門外停留,但沒進房間。酒店客戶部職員非常友善,幫我解決問題,由於參加了當地的螢火蟲夜間團發生了問題,他們也幫我們解決,非常感激。整體上很滿意,下次一定會再來住。價廉物美。正!

8/10 不錯哦

Tsz Mei,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
抵住的度假村酒店!
在碼頭落船之後,酒店安排了碼頭有專車接送我們去酒店,而且酒店員工告訴我有些活動設施要用印尼盾付款,所以我們在碼頭唱左錢,員工都貼心提醒,讚!去到酒店入到房,我哋間房望出去個環境好靚,係向海,都開心。 渡假村裏面有好多設施比遊客去玩,係如係射箭,騎馬,騎大笨象,做spa,游水,仲有個沙灘好靚! 相比起喺民丹島入邊嘅其他渡假村,那灣度假酒店嘅價錢我覺得係好平,我哋三個$1500一晚,係渡假村來講,我覺得都底,所以今次個旅程都好開心!

6/10 一般般

YUK YING,HONG KONG

酒店本身條件很不錯, 但整體只剛合格, 因為在多方面都欠奉!太可惜!

10/10 有夠讚

Tsz Ngan

喜歡:員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Howson

喜歡:整潔度、員工素質和客房舒適度

4/10 不太好

nianjun,香港

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
好友同行
外在環境不错,房間非常差'。床單發黑,廁所抽氣扇壞,搞到房間好大味。不會考慮再入住,連香港三星酒店都不如,搞到旅程非常掃興。

8/10 不錯哦

Wai Yan,hong kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel
outstanding facilities & service with private beach...so great

8/10 不錯哦

Na,China

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
性价比ok,其他的没有什么特别惊艳的地方。
性价比ok,其他的没有什么特别惊艳的地方。孩子超过3岁要收早餐费。

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度