Dear Kok Yu, Thank you for providing us an excellent rating. Please plan a return visit. Best Regards, Alpha Eldiansyah General Manager

Dear SIU CHUNG, Thank you for taking the time and posting your experience with us. I am delighted to hear that you thoroughly enjoyed your stay with us and that we were able to exceed your expectations. It is disappointing to read that we have fallen short in restaurants reservation and I would like to apologies for the inconsistency. Unfortunately in a tropical setting like this insect can be a challenge. We do run a scheduled fogging on regular basis to manage this challenge without harming the environs around us. We also provide mosquito coil and repellent. Please accept my apology if this was not sufficient. Other than that thank you for the feedback and the compliments on our team. We are indeed very proud of their attitude, smiles and natural hospitality which makes our hotel so special. I am glad that we could make your husband’s birthday special one. Let me thank you for your comments on the spa experience, I will pass it on to the team. We are very proud of our spa and your feedback reinforces our belief into the professionalism and skill of our associates. Again, thank you for your kind comments and look forward to welcome you back. With Best Wishes, Alpha Eldiansyah General Manager

Dear Value Guest, Thank you for rating us good! We look forward to welcome you back soon. Regards, Alpha Eldiansyah General Manager

Dear hongyu, Thank you for rating us good. Hope to see you soon Sincerely, Alpha Eldiansyah General Manager

Dear Meng Hua, Thank you for rating us good. We look forward your next visit in the near future. Sincerely, Alpha Eldiansyah General Manager

Dear Traveller, Thank you for rating as good. I am glad to hear that we have exceeded your expectation. Looking forward to welcome you back soon. Yours faithfully, Alpha Eldiansyah General Manager

Dear EF , I am truly pleased to hear that we were able to create the true Banyan Tree experience to you during your stay. Being in a tropical island where rainforest teeming with giant trees and wild life, mosquitoes at times can be an issue here. Nevertheless we provide mosquito repellent in the room and public areas for all our guests and also carry on scheduled pest control measures to manage the spread of mosquitoes. Thank you for staying with us and I look forward to take care of you in the future. Sincerely, Alpha Eldiansyah General Manager

Dear Traveler , Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! Your comment regarding our pricing has been highlighted during our meetings and I assure you that we review our pricing structure very carefully and any changes that benefit both our guests and the resort will for sure be implemented. We look forward to welcoming you back to the hotel in the near future. Warm regards, Alpha Eldiansyah General Manager

Dear Sheng, Allow me to thank you for gracious comment and lovely review about your experience at our resort. I am truly delighted to learn that you have had a relaxing stay with us at Banyan Tree Bintan. Hopefully you would have another chance to let us take care of you again in Bintan sometime in the future. Warm Regards, Alpha Eldiansyah Hotel Manager

Dear Traveler, Many thanks for taking your time and share your experience in Expedia. I am happy that the pool in our sister hotel, Angsana Bintan, was enjoyable to you. Please do not hesitate to plan for a return visit. Meanwhile I look forward to welcoming you back again to our resort in the near future. Sincerely, Alpha Eldiansyah Hotel Manager

Dear KUN KUO, Thank you for your time of posting your experience in Hotels.com. It goes without saying that I am delighted to read that you enjoyed the warm service from our staffs of Banyan Tree Bintan. I do agree with you that hot water is basic requirement and I do apologize for any inconvenience caused. As part of the environment saving program, our hot water system is linked to the air conditioning in the room and I am truly sorry that there was a technical fault in the system that had caused insufficient hot water. I am sorry for the inconvenience in regards of inconsistency service delivery. Please rest assure that a re-training has been done as a corrective action. I hope we would have another chance to take care of you again when you are in Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager

Dear Ching Huang, I am happy to note that both of you had enjoyed the warm service from our staffs and the facilities of our Banyan Tree Bintan. Being situated openly exposed to the open sea sometimes we have challenges with tar on the beach. Kindly rest assures that we monitor this issue from time to time and alert the guests accordingly. We also have our team on standby to clean the beach immediately. I hope we would have another chance to take care of you again when you are in Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager

Dear A traveler, Thank you for your compliments on our villas and service. Indeed, it is a pleasure for me to know that we were able to deliver a true Banyan Tree experience to you. Please, do plan another visit to our resort and our team will be glad to welcome you back. Sincerely, Stefan Thumiger Area General Manager

Dear Jing Jing, Thank you for taking time to share your experience with us. Having said it is regretful to note that we have fallen short on your expectation. Out traditional Balinese fishermen villa design with touches of rustic charm might appear old, however please rest assured that a comprehensive upkeep program has been in place to ensure the facilities are always in good condition. I hope you will plan another visit to Banyan Tree Bintan, our team will be pleased to welcome you back again. Sincerely, Stefan Thumiger Area General Manager

Dear A traveler, I would like to thank you for your kind words. I am glad to hear that we have delivered our true Banyan Tree experience, Indeed, our Spa is recognized as the World’s Best Spa in numerous global awards. Located in the tropical rainforest it provides the atmosphere of tranquility and mental harmony for our guests. Please, do plan your visit with us in near future. I look forward to welcome you back. Sincerely, Stefan Thumiger Area General Manager

Dear A traveler, I am sorry for our shortfalls during your stay with us. Our hot water system is linked to the villa’s air conditioning as part of our environmental saving program. It seems like there was a fault that caused a problem in our hot water supply system. We have looked into this issue and I would like to assure you that the necessary follow up has been taken. Although our resort’s tranquility boasts romance and privacy, which make us a perfect place to relax and unwind, we offer more than 100 things to do in and around our resort for those who are looking for an adventurous and dynamic stay experience. It is regretful to learn that this information didn’t reach you when you were here and I hope you would be able to have a chance of enjoying some of these activities on your return visit next time. I look forward to welcoming you back again to Banyan Tree Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager

Dear Regina, Thank you for your rating on our resort. I look forward to welcoming you back again to Banyan Tree Bintan in the future. Sincerely, Stefan Thumiger Area General Manager

Dear Belinda, I am very pleased to read that you have enjoyed your stay with us and we met your expectation fully. With our traditional Balinese design, our villa might appear old but we ensure with our upkeep program that the villas are kept in a good condition to ensure a good experience. We look forward to welcoming you back to Banyan Tree Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager

Dear Robert,Thank you for choosing Banyan Tree Bintan and for taking the time to share your appraisement and nice comments with us and other travelers.It is a great satisfaction, to know that your stay has been pleasant, our main commitment is to create memories that will last forever.We look forward to welcoming you back to Banyan Tree Bintan in the near future.Sincerely,Alpha EldiansyahArea General Manager

Dear Karen,Banyan Tree Bintan was created for being a place that stimulates the senses of our guests to find a comfortable state of peace and relaxation. We truly appreciate to achieve this goal during your stay with us.Thank you for sharing your experience with others, and We look forward to welcoming you back to Banyan Bintan soon!!Sincerely,Alpha EldiansyahArea General Manager

Dear Sui Yin,Warm greetings from Banyan Tree Bintan! Thank you for having stayed at Banyan Tree Bintan and we are glad to know that you had enjoyed the service from us. I have shared your great comments to the team and they are very excited to know this. I hope you will visit us again soon and bring more friends and family to Banyan Tree Bintan. Best regards, Alpha Eldiansyah Area General Manager

Dear King Fuel,Thank you for your compliments and I am delighted to read that you enjoyed your stay in our hotel..Regards,Alpha EldiansyahArea General Manager

Dear Bjoern,Allow me to warmly thank you for choosing Banyan Tree Bintan as the wonderful paradise site to enjoy your holidays.The combination of service excellence, great facilities, comfortable and spacious accommodation, and delicious culinary options as well as the spa all helped to make this trip the great success that it was.On behalf of my team, who takes our guests' satisfaction as the utmost goal, I wish all of you more wonderful travels with the hope of hosting you again soon at your Sanctuary for the Senses in Bintan, Indonesia.Cordially,Alpha EldiansyahArea General Manager

Dear Timothy,Thank you for reviewing your recent stay at Banyan Tree Bintan. We thank your compliments for all we do to create memorable experiences from the beginning to the end. On behalf of all the associates, we thank you for choosing us, and we look forward to your next visit. In the meantime, we all wish you safe travels.Warm Regards,Alpha EldiansyahArea General Manager

Dear Jaz,I am delighted to hear that we were able to exceed your expectation and make your holiday here a memorable one. The team always tries hard to not only provide perfect service but also a special experience. Thank you for posting once again.Regards,Alpha EldiansyahArea General Manager

Dear Ankit,Thank you for reviewing your recent stay at Banyan Tree Bintan. We thank your compliments for all we do to create memorable experiences from the beginning to the end. On behalf of all the associates, we thank you for choosing us, and we look forward to your next visit. In the meantime, we all wish you safe travels.Warm Regards,Alpha EldiansyahArea General Manager

Dear Shinichiro,Thank you so much for your review of our hotel. We are so glad that you are impressed with our hotel, the facilities as well as the services we provided. We hope you had a great vacation with us and see you soon on your future holiday.Best regards,Alpha EldiansyahArea General Manager

Dear Simone,Thank you so much for your review on our team. We truly appreciate that we made your stay memorable.We definitely look for your return. Until that time, we wish you all the best and have a safe flight to your home.Best regards,Alpha EldiansyahArea General Manager