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比靈斯溫德姆貝蒙特飯店的評分

2.5 out of 5
比靈斯溫德姆貝蒙特飯店
2030 Overland Ave, Billings, MT

評論

6.4
10 分，有夠讚；1001 則評論中有 187 則" "
8 分，不錯哦；1001 則評論中有 286 則" "
6 分，一般般；1001 則評論中有 198 則" "
4 分，不太好；1001 則評論中有 181 則" "
2 分，很糟糕；1001 則評論中有 149 則" "

6.6/10

整潔度

7.4/10

員工素質

6.2/10

設施服務

6.2/10

住宿環境和硬體

5.8/10

環保程度

評論

8/10 不錯哦

Charles，Saint Louis

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

4/10 不太好

Craig

Next to railroad tracks. No elevator. View of Fairmont hotel 30’ away. Mold in bathtub. Needs major remodel
於 2024 年 4 月住了 1 晚

2/10 很糟糕

frank

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Got to the hotel and waited 20min in the lobby with others waiting to check in to for someone to come to the counter. There was some random lady and her kid behind the desk i thought they were going to help us but nope. Then when i “checked in” I didnt really check in cause in the morning i was checked as a no show. This place is not the cleanest either, personally i dont think i could stay here again
於 2024 年 4 月住了 1 晚

6/10 一般般

Sara

不喜歡：住宿環境和硬體
於 2024 年 4 月住了 2 晚

6/10 一般般

Karen，Spokane Valley

不喜歡：設施服務
Easy access off I 90
於 2024 年 4 月住了 1 晚
Baymont Management Team 於 2024年4月18日回覆
We're conveniently located just off Interstate 90, ensuring easy access for our guests. We'd love to welcome you back for another comfortable stay whenever your travels bring you our way!"

2/10 很糟糕

Timorhy

不喜歡：整潔度和員工素質
The room was disgusting, the bathroom door had been removed and rusty screws were exposed. There was mold in the bathroom. We couldn’t take our family in it, we had to find another place to stay
於 2024 年 4 月住了 1 晚
Baymont Management Team 於 2024年4月18日回覆
We're deeply sorry for the unacceptable condition of your room. This falls short of our standards and we're addressing it immediately. Please allow us the opportunity to make this right and extend a heartfelt invitation to return for a stay that reflects the high quality we strive for.

2/10 很糟糕

Brandon

不喜歡：整潔度、員工素質和住宿環境和硬體
Sink wouldn’t drain and had sewage backed up that was never cleaned out. Shower was dirty and also would not drain.
於 2024 年 4 月住了 1 晚
Baymont Management Team 於 2024年4月18日回覆
We're truly sorry for the unacceptable state of your room's amenities. This is not indicative of the standards we uphold. Immediate action is being taken to rectify these issues. We're committed to ensuring a clean and comfortable stay for all our guests and invite you back to experience the quality service we aim to provide

4/10 不太好

Kari

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Disclaimer....I did not complain to the hotel staff. We were booked for 5 nights and I did not want to have any issues while we were there. I thought I was getting a basic but clean room when I booked it, but what I got was a broken and somewhat clean room. Our tub had mold around the drain, the wardrobe had no hanging bar, 2 of our outlets quit working and our sheets were clean but stained. The staff were super nice and helpful though.
於 2024 年 3 月住了 5 晚
Baymont Management Team 於 2024年4月18日回覆
We're truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable, and we apologize for falling short of your expectations. We're grateful for your kind words about our staff and assure you that we're addressing the issues you've raised to improve our service and facilities. We hope you'll give us another opportunity to provide you with the comfortable and enjoyable stay you deserve

4/10 不太好

Anne

不喜歡：設施服務和住宿環境和硬體
Disappointed in our stay. Usually it is a fine place to stay. But this time wasn’t very good. After checking in when I asked where my room was located the front desk girl said “I believe it’s at the end of the hall” not sure how she wouldn’t know where it was or have a map of rooms to show me. When we came down to get in the hot tub all the lights were off we asked the front desk and she said it’s closed tonight because the cleaning man had to leave it? . That was disappointing. The hotel was almost empty that night, but was woken up multiple times from people right across from us yelling and banging on their door. That was annoying. When we came for breakfast in the morning the breakfast spot was sad. Toaster was broken, no ketchup out. They use to provide fresh water with ice and that was sadly gone. The front desk girl was uninterested in getting the breakfast spot restocked as she was online shopping at the desk computer. Overall won’t be staying here again as they have gone down hill, which is unfortunate.
於 2024 年 3 月住了 1 晚
Baymont Management Team 於 2024年4月18日回覆
We're truly sorry to hear about the disappointing experience during your recent stay. Your feedback is incredibly valuable to us, and we apologize for falling short of our usual standards. Rest assured, we're addressing the issues you've raised with our team to ensure improvements are made. We understand your frustration and hope you'll consider giving us another chance to provide you with the excellent stay you deserve

6/10 一般般

Rebecca

於 2024 年 3 月住了 4 晚

4/10 不太好

Steven

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Miscellaneous items left in room. Bed nearest the restroom wobbling. Hair found on the sheets of the other bed. Cigarette ashes on window sill and tip of cigarette still there. Kerig Coffee pot but no cartridges or cups even. For water. Thick dust on surfaces (night stand and lamps) Blood spots on wall above sink. No clock in room. I have pictures to document this if you need it. Very disappointed and discusted for the price.
於 2024 年 3 月住了 1 晚
Baymont Management Team 於 2024年4月18日回覆
We're sincerely sorry for the unacceptable conditions you encountered during your stay. This falls far below the standards we aim to uphold. Your feedback is crucial, and we're addressing these issues promptly to prevent recurrence. Please accept our apologies and know that we're committed to making necessary improvements. We value your patronage and hope for the opportunity to restore your faith in our establishment in the future.

4/10 不太好

Liz

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
TV didn't work, staff couldn't fix, linens were stained, mattresses were cheap and uncomfortable, railroad was next door and kept up awake, lousy place to stay.
於 2024 年 3 月住了 2 晚
Nasima 於 2024年3月29日回覆
We apologize for the inconvenience you encountered with stained linens and uncomfortable mattresses during your stay. Rest assured, we take cleanliness and guest comfort seriously, and we will address these issues promptly. Our team is committed to ensuring every guest enjoys a comfortable and pleasant stay, and we'd love the chance to welcome you back for an improved experience.

10/10 有夠讚

Jeff

於 2024 年 3 月住了 1 晚

4/10 不太好

Shayne

親子旅遊
不喜歡：整潔度和住宿環境和硬體
Look at the reviews
於 2024 年 3 月住了 2 晚
Misti; Baymont Management Team 於 2024年3月29日回覆
We're truly sorry to hear that your experience fell short of expectations. Your feedback is invaluable to us, and we're committed to addressing any issues to ensure a better stay next time. We'd be grateful for the opportunity to welcome you back and provide the excellent experience you deserve.

4/10 不太好

charlotte

於 2024 年 3 月住了 2 晚

2/10 很糟糕

Coree

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I booked the room and when I arrived at hotel, FD told me they didn’t have a room for me even though I had already booked and paid. She called manager because I was mad, I wouldn’t of booked the room and paid for it just to be told they didn’t have a room and that I was out of the money I just paid for. Paying for a room I wasn’t going to get is robbery. She then put me in a room. My husband and I got our boy out of the car unloaded our stuff and as I was walking through lobby FD stopped me and said that we couldn’t go to the room because there is a ladder in there and the room smelled musty. So then she asked me to wait once again. We couldn’t even order a pizza at this point because we didn’t have a room. So we ran to go get pizza for us.. when I came back to the hotel FD still didn’t have an option right away and took forever checking us in, at this point our son was just wanting to swim. We only had about 30 minutes to swim. When we entered the room it smelled weird, black mold in the shower, hair all over the bathroom floor, broken wheels on the desk chair.. at this point I was beyond irritated and wasn’t even going to talk to FD again. I will be calling manager and discussing this. I worked at hotels for many years and I know how online booking can be. I am very disappointed. The next morning another kid pooped in the pool and my room keys needed to be re keyed 2 times and still didn’t work. Thank goodness for the nice housekeeper in the hallway thatlet me into my room
於 2024 年 3 月住了 1 晚
Nasima 於 2024年3月29日回覆
We're deeply sorry for the multiple inconveniences you encountered during your stay. Your experience does not reflect the high standards we aim to provide. We're committed to addressing these issues promptly and would welcome the opportunity to make amends. Please reach out to discuss your concerns further; your satisfaction is our utmost priority.

2/10 很糟糕

Elva

不喜歡：整潔度、員工素質和住宿環境和硬體
Had to go get 3 different sets of keys just to end up changkng rooms. No elevator. Room bathroom tub looks like it has black mold. Hot tub cold. No clean towels on second day. Continental breakfast worst ever. And the side doors broken so had to go through lobby each time.
於 2024 年 3 月住了 2 晚
Nasima 於 2024年3月29日回覆
We sincerely apologize for the numerous inconveniences you experienced during your stay. Your feedback is essential, and we're committed to addressing these issues promptly to ensure a more comfortable experience for our guests. Please reach out to us directly so we can address your concerns and make amends. Your satisfaction is our priority

8/10 不錯哦

Gina

家庭旅遊
The place was decent, but not top notch. Toilet plugged with the first use, we were given a plunger and had to plunge after every use. (This was a first for us.) Beds were comfortable. Staff was friendly. Upon our arrival, we asked to reserve another room for the next night, our debit card was put on file. The next night, that reservation was not in the system. Fortunately, there was a room available.
於 2024 年 3 月住了 3 晚
Nasima 於 2024年3月29日回覆
We're sorry to hear about the inconveniences you encountered during your stay. Rest assured, we'll address the issues with the plumbing to ensure a smoother experience for our guests in the future. We're glad to hear that you found the beds comfortable and our staff friendly. We apologize for the oversight with your reservation and appreciate your understanding. We hope to have the opportunity to welcome you back for an improved stay.

2/10 很糟糕

Kristina

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was horrible!! There was chewing tobacco spit on the cieling, the floors were not clean, the bathroom was dirty, not big enough pillows for a king bed, bed not attached to headboard so the bed movedand tipped when you sat on it, the tv did not work, you could watch one channel, the breakfast selection was very sparce. I WILL NEVER STAY AGAIN AND TELL EVERYONE I KNOW HOW HORRIBLE IT IS.
於 2024 年 3 月住了 2 晚
Nasima 於 2024年3月29日回覆
We're deeply sorry to hear about the numerous issues you encountered during your stay. This falls far below the standards we strive to maintain. Your feedback is crucial, and we're committed to addressing these concerns to prevent similar experiences in the future. We apologize for the inconvenience and hope to have the opportunity to regain your trust in the future

8/10 不錯哦

carla

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Nasima 於 2024年3月29日回覆
We are glad that you had a great stay! Come back soon!

6/10 一般般

Tyrell，Poplar

喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度和設施服務
It was really nice. Make sure that the table and counter tops were wiped down. It was a 5/10
於 2024 年 3 月住了 2 晚
Nasima 於 2024年3月29日回覆
Thank you for sharing your feedback with us. We're glad to hear that you had a nice experience overall. We appreciate your suggestion regarding the table and countertops and will ensure that they are thoroughly wiped down in the future to enhance cleanliness. If there's anything else we can do to improve your next stay, please don't hesitate to let us know.

4/10 不太好

Ronda

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
We had to change rooms 4 times within the first 2 days of our 5 night stay. The morning staff was grumpy, unfriendly, and looked like they were constantly hung over. The toilet plumbing was disgusting and the reason for room changes. One room didn’t even have running water. The rooms were all missing items. The breakfast was always missing items like coffee cups two days in a row. I would never stay here again and I’m questioning the whole Baymont hotel chain as the quality that we saw was horrible.
於 2024 年 2 月住了 5 晚
Nasima 於 2024年3月29日回覆
We sincerely apologize for the inconveniences you encountered during your stay. Rest assured, we are addressing the issues you raised to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

2/10 很糟糕

Richard，Battle Ground

情侶出遊, 商務旅客
不喜歡：住宿環境和硬體
Room was not ready. Changed room, 1 coffee pod, tiny bar of soap, no hair dryer, no bathroom tissue, TV was smashed! Back door to the property taped open, windows would not close properly. Breakfast minimal
於 2024 年 2 月住了 1 晚

8/10 不錯哦

robert

喜歡：整潔度、員工素質和設施服務
Stay was descent for the price
於 2024 年 2 月住了 1 晚
Baymont Management Team 於 2024年4月18日回覆
We're glad to hear that you found your stay decent considering the price. We're always striving to offer good value for our guests and we appreciate your feedback. If there's anything specific you think we could improve upon, please feel free to let us know. We hope to welcome you back again in the future!

6/10 一般般

shelley

家庭旅遊
喜歡：整潔度和員工素質
The room could use an update or at least go thru and repair the broken/stained items. But it doesn’t impact your stay.
於 2024 年 2 月住了 1 晚

6/10 一般般

Lindsi

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
It was a good last-minute booking, but the room was clearly not well kept. Much of the furniture and the doors were damaged/stained. There is also a railway right behind the hotel that was very noisy.
於 2024 年 2 月住了 1 晚

6/10 一般般

Susan

喜歡：設施服務
不喜歡：員工素質和住宿環境和硬體
Side door didn’t shut or lock, took 15 for staff to show up in lobby, room was considered ready with no towels, Kleenex, or coffee supplies. Carpet was dirty, looked like food was spilled and not cleaned up.

6/10 一般般

Robin

商務旅客, 家庭旅遊
The staff was great but the room was dirty and we couldn’t get the key to work in the doors.
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Loretta

商務旅客, 家庭旅遊
不喜歡：整潔度和住宿環境和硬體
The toilet runs the bathroom door has water damage on the bottom one side of one of the beds reak like cigarette smoke and the sitting chair needs to be replaced it seem like it was really dirty
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Annie

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast items were clearly moldy and old. Bed broke when I sat on it, rooms were filthy and the door did not properly lock.
於 2024 年 1 月住了 2 晚

6/10 一般般

Mike

不喜歡：整潔度和住宿環境和硬體
The hotel really needs a total remodel and upgrade.
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Pamela

於 2024 年 1 月住了 1 晚
Misti; Baymont Management Team 於 2024年3月29日回覆
Thank you for your positive review and for choosing to stay with us! We're delighted to hear that you had a great experience overall. We'd love to welcome you back to our hotel for another memorable stay soon!

10/10 有夠讚

Kile

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good stay
Amazing place. Clean quiet and just right for a single father with two kids ! The front desk lady is amazing and should be recognized
於 2024 年 1 月住了 1 晚

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Pit of despair
This was the dirtiest, scariest room we have ever been in. Mold on the ceilings, sheets hadn't been changed. Questionable white substance on the bed skirts. Holes in the doors, main floor window left cracked and we couldn't close it all the way. Mold on the matress. When we discoved that the sheets hadnt been changed, we pulled both beds apart. We found black mold on one of the mattresses and what looked like an old blood stain on the other. Table was broken, fridge was dirty, and the whole place smelled like pot. We also found spit wads on the smoke detector. We didn't stay. Had to fight with the front desk clerk for a refund. Clerk offered to move us to a different room, but my wife is allergic to mold. He finally offered to refund our card. Got home 1 day later after another 8 hours on the road. Found out they have now charged us twice.
於 2024 年 1 月住了 1 晚

4/10 不太好

Ryan

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
The price was very reasonable, however the beds were not the cleanest, 2 of the 3 bathroom lights were burnt out, tub ran a small stream continuously, paint was pealing and the moldings in bathroom had bad water damage. On the good side, the heater worked very good (we were there in January), it wasn’t crowded, and door dash and Dominoes both deliver…
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Amber

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚

2/10 很糟糕

LaJuana，Fort Washakie

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Pretty sure got bit up by bedbugs. myself and chikdren..we had red bites and welts on our necks and shoulder areas.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Bryan

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Lonnie D

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

10/10 有夠讚

Natalie，Arvada

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great customer service! Pleasant and accommodating. Much appreciated!
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Halee

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Casey

於 2023 年 12 月住了 1 晚

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Worst hotel ever, bed bugs on bed sheets
The Baymont inn hotel in Billings, Montana is absolutely one of the worst, if not the worst hotel I have ever stayed at! The first room we were put in has few issues: first of all, one of the lights wasnt turning , yes it's plugged in and we checked, we decided since that was the only light bmbot turning on, we'd just let it go. Next, we found bed bugs (we are talking about 20-30 of them, visibly on the bed!!). We went to talk to front desk, there was no apologies, just gave us a different room, which upon going into the bathroom, more dead bugs in there!! Who is cleaning these hotel rooms? Never ever will stay in any of the Baymont inn, ever again.
於 2023 年 12 月住了 1 晚

6/10 一般般

Martine

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Things are in disrepair, stay was average.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Ryan

喜歡：整潔度、員工素質和住宿環境和硬體
It’s quiet,nice,clean and has a pool and hot tub.
於 2023 年 12 月住了 1 晚

4/10 不太好

Katrina

喜歡：員工素質
不喜歡：客房舒適度
Never going back
Wasn’t aware of animals staying there. Dogs barked all night long. I had to be at the airport for 5 AM. Absolutely no sleep.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Stefanie

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very nice and helpful.
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Nagendra

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

4/10 不太好

Karen

於 2023 年 11 月住了 1 晚

8/10 不錯哦

Christina，Chandler

喜歡：整潔度和住宿環境和硬體
於 2023 年 11 月住了 1 晚