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柏林伊克薩爾斯飯店的評分

柏林伊克薩爾斯飯店
Hardenbergstr. 14, Berlin, BE

評論

7.4

不錯哦

10 分，有夠讚；998 則評論中有 207 則" "
8 分，不錯哦；998 則評論中有 449 則" "
6 分，一般般；998 則評論中有 234 則" "
4 分，不太好；998 則評論中有 77 則" "
2 分，很糟糕；998 則評論中有 31 則" "

7.6/10

整潔度

7.8/10

員工素質

7.0/10

住宿環境和硬體

評論

10/10 有夠讚

Hui-Ling

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 2 晚
Dear guest Hui-Ling, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of a 5 points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

6/10 一般般

YIFAN

喜歡：整潔度
房間太小
IFA展會期間價格實在過高，房間太小，兩個人行李箱都打不開，地點不錯，近動物園及購物區 Overpricing during IFA exhibition. Room is very small, the luggage cannot be open in the floor. Location is good , closed to the zoo and shopping area.
General Manager 於 2016年10月4日回覆
Dear guest, Thank you very much for taking the time to write a review. We always welcome constructive feedback and do our very best to improve accordingly. Even if not everything was perfect during your last stay, we will try to do better and hope you will allow us another chance to accommodate you once again. Kind regards, Wyndham Berlin Excelsior

8/10 不錯哦

POFENG，Taiwan

喜歡：整潔度、員工素質和住宿環境和硬體
地理位置不錯的旅館
房間的床太軟，睡起來不舒服，除非之外都還不錯。 離車站很近，交通方便。 車站旁還有一間開到晚上11點的超市，採買非常方便！
General Manager 於 2016年10月4日回覆
Dear guest, Thank you very much for taking the time to write a review. We always welcome constructive feedback and do our very best to improve accordingly. Even if not everything was perfect during your last stay, we will try to do better and hope you will allow us another chance to accommodate you once again. Kind regards, Wyndham Berlin Excelsior

8/10 不錯哦

真實旅客

不喜歡：整潔度和住宿環境和硬體
廁所有點不太乾淨，其他都OK
General Manager 於 2016年9月5日回覆
感謝您入住我們的飯店。我們不斷努力為旅客提供滿意的服務，再次謝謝您的意見。Wyndham Berlin Excelsior

6/10 一般般

真實旅客

喜歡：整潔度

8/10 不錯哦

Toby，Hong Kong

喜歡：整潔度、員工素質和住宿環境和硬體
位置理想，房間不算大
房間比想像中小，但清潔。 位置理想，附近有超市，很方便。
Marcus 於 2015年8月15日回覆
Dear guest, thank you so much for your positive feedback. We are glad that overall you enjoyed your stay here at our hotel and in Berlin and would welcome the opportunity to accommodate you again soon! Kind regards, Wyndham Berlin Excelsior

10/10 有夠讚

Yu ching

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Need free wifi
The only problem is, the rooms don't have wifi.
Marcus 於 2015年1月19日回覆
Dear guest, thank you very much for your 5-star rating. We are very pleased to hear that you completely enjoyed your stay and are proud to say that we have solved the issue you mentioned: Since last December we offer free WiFi to all our guests. We look forward to your next visit in the not too distant future! Best wishes, Wyndham Berlin Excelsior

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
雙人房間有點細，不夠位同時打開兩個喼。 雪櫃不夠凍，牛奶放了一天便變壞了。 房間整潔，員工有禮。
Marcus 於 2015年2月5日回覆
Dear guest, thank you very much for your 4-star review. We are glad to hear that you were overall very satisfied with your stay and promise to look into the matter you mentioned. It would be our pleasure to welcome you back in the near future. Best wishes, Wyndham Berlin Excelsior

8/10 不錯哦

Chan，HK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推薦
位置很好，交通極為方便，房間也舒適，加一張床也不覺得擠迫，可能是尾房。孩子加床連早餐亦不用加費，價格超值。
Marcus 於 2015年2月19日回覆
Dear guest, thank you for your positive review! We were delighted to learn that you slept well and felt comfortable during your stay. We look forward to your next visit already! Best wishes, Wyndham Berlin Excelsior

4/10 不太好

Kimmy Kwong，Hong Kong

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel room was clearly before renovation.
It was very disappointed to find a room in a 4 stars hotel. Room condition was clearly unmatched with the photo in the website. We found mold in the bathroom. No coffee machine and safe box provided in the room. The furniture (table, cabinet) were old. It was clearly a room before renovation when I compared our with the rooms opposite to us.
Marcus 於 2015年3月15日回覆
Dear guest, thank you very much for your feedback. We are very sorry to hear that you had cause for complaint. At the time of your stay, we were renovating our rooms in instalments and apologize that you did not get the room you expected; we understand that this can be frustrating. Once again, please accept our sincere apologies for the inconveniences. Best wishes, Wyndham Berlin Excelsior

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
便捷的交通位置及舒適的環境
該飯店距離柏林動物園站僅約6分鐘路程，對面即有NO.45Bus可到夏洛藤堡，飯店房間雖不大，但新穎舒適，床也很舒服。　
Marcus 於 2014年7月1日回覆
Dear guest, Thank you very much for your comments and the overall positive feedback. We are glad you spend an enjoyable time in Berlin and we have met your expectations. Looking forward to welcome you once again. Sincerely yours, Wyndham Berlin Excelsior

6/10 一般般

Lars Håkon

不喜歡：住宿環境和硬體和客房舒適度
Opplevd bedre steder
Bildene på dette hotellet lyver. Malingen på veggen var flekkvis. Rommet var begredelig. Det positive er hyggelig mottagelse. Men det stopper der.
於 2018 年 10 月住了 2 晚

10/10 有夠讚

fabian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bien voir très bien
Hôtel parfait, lobby sympa, chambre agréable bien qu’un peu vétuste !
於 2018 年 11 月住了 1 晚

6/10 一般般

Klaus

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Das Haus ist herunter gekommen - wird Ende November 2018 geschlossen.
於 2018 年 11 月住了 1 晚

8/10 不錯哦

Fernando

喜歡：整潔度和員工素質
於 2018 年 11 月住了 3 晚
Marcus 於 2018年11月22日回覆
Dear Fernando, Thank you very much for staying with us and for sharing your feedback with us. Sincerely, Wyndham BErlin Excelsior Hotel

2/10 很糟糕

Ernst

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Verlängertes Wochenende in Berlin
Das Personal war sehr freundlich und kompetent. Das Zimmer war sauber und zweckmäßig eingerichtet. Alles in ordentlichem Zustand. Das Frühstücksbüffet reichhaltig und gut sortiert. Das Hotel ist zentral gelegen. Der Kuhdamm ist bequem zu Fuß erreichbar, ebenso die Stationen der S- und U- Bahn und der übrige Nahverkehr.
於 2018 年 11 月住了 3 晚
Marcus 於 2018年11月24日回覆
Sehr geehrter Ernst, vielen Dank, dass Sie bei uns übernachtet haben und uns ein so freundliches Feedback auf Hotels.com hinterlassen haben. Mit freundlichen Grüßen Wyndham Berlin Excelsior Hotel

4/10 不太好

joelle，genappe

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
Les deux matelas étaient très usés et inconfortables, les ressorts étaient saillants
於 2018 年 10 月住了 4 晚
Your Wyndham Berlin Excelsior Team 於 2018年11月7日回覆
Dear joelle, thank you for staying with us and taking time to send us a feedback. Our mattresses are checked regularly and we will do it more thoroughly. Please accept our sincere apologies if it affected your good night sleep.

10/10 有夠讚

Gregory，Sankt Petersburg, Russland

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Mir gefiel das Standort des Hotels. S-Bahn, U-Bahn und andere Transportmoeglichkeiten in der naehe, auch mehrere Shops zur Fuss erreichbar.
於 2018 年 10 月住了 7 晚
Dein Wyndham Berlin Excelsior Team 於 2018年11月9日回覆
Lieber Gregory, vielen Dank für die schöne Bewertung! Auch wir sind stolz auf unsere Lage und freuen uns diese Vorzüge unseren Gästen anbieten zu können.

8/10 不錯哦

Ilse

喜歡：整潔度、員工素質和客房舒適度
於 2018 年 11 月住了 2 晚
Your Wyndham Berlin Excelsior Team 於 2018年11月7日回覆
Dear Ilse, thank you for staying with us and your good rating!

4/10 不太好

Arkadiusz

不喜歡：整潔度和員工素質
Bad Quality
I was stolen in the hotel by the hauskeeping - the hotel did not tell even a single word im sorry !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 The hotel is not worth for the price - from the bathroom come very bad smell - and the hauskeeping not clean the room very good - in every place every corner u see dust or dirt The only plus for Me - the hotel is very close to the metro station
於 2018 年 10 月住了 5 晚
Your Wyndham Berlin Excelsior Team 於 2018年11月7日回覆
Dear Arkadiusz, thank you for your honest and constructive feedback on your last stay with us. We sincerely thank you, but reviewing our service helps us to know where we are and that we could not satisfy you in any way. On the contrary, we are alarmed! We will draw the consequences and train our staff once again. Please accept our apologies for the inconvenience caused and contact Mrs. Sudfeld or Mr. Poit personally.

10/10 有夠讚

Delanghe

喜歡：員工素質、住宿環境和硬體和客房舒適度
Goed
Centraal gelegen hotel op 500m van K’dam De kamer mocht wel wat mooier gekuist worden iedere dag
於 2018 年 10 月住了 3 晚
Your Wyndham Berlin Excelsior Team 於 2018年11月7日回覆
Dear Delanghe, thank you for your positive and constructive feedback. We are working hard every day to improve our service. Therefore we are taking your feedback seriously in order to know in which subject our team needs to have another training.

10/10 有夠讚

Jon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 3 晚
gm 於 2018年10月31日回覆
Dear guest, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of a 5 points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
Furniture is aged and lighting in the room is dim.
於 2018 年 10 月住了 1 晚
gm 於 2018年10月29日回覆
Dear guest, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

8/10 不錯哦

Marie Louise

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
4 days in Berlin
We enjoyed our second stay at this hotel. We selected this hotel as it has parking and is at a great location for us. The hotel was very comfortable and staff were friendly, and the breakfast was good. Close to the underground, shopping and sights.
於 2018 年 10 月住了 4 晚
gm 於 2018年10月23日回覆
Dear guest , Thank you very much for your fantastic comment regarding our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything was old and outdated. Carpets were in terrible condition, so was the bathrooms.
於 2018 年 10 月住了 3 晚
GM 於 2018年10月19日回覆
Dear guest, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

6/10 一般般

真實旅客

不喜歡：整潔度和員工素質
Location was good with easy access to S bahn and U bahn. Rooms were poorly maintained and were not very clean. Cramped quarters but adequate is not planning on staying in the room for any extended time. Air conditioning did not work but windows would open. Staff unresponsive to requests on multiple occasions.
於 2018 年 10 月住了 4 晚
gm 於 2018年10月16日回覆
Dear guest, Thank you very much for taking the time, commenting on your stay and are very sorry that we were unable to meet your expectations. Your information help us to check our services and to uncover weaknesses in the sense of our target of satisfied guests. We hope you will give us a second chance to proof our service and we are looking forward to welcoming you again in our hotel. Your Wyndham Berlin Excelsior Hotel

10/10 有夠讚

Claudia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wochenende mit Freunden
Wir haben 2 Doppelzimmer gebucht und waren sehr zufrieden. Service und Personal super.
於 2018 年 9 月住了 1 晚
gm 於 2018年10月11日回覆
Lieber Gast Claudia, vielen Dank, dass Sie sich für uns entschieden haben sowie für Ihr freundliches, lobendes Feedback. Es ist schön zu wissen, dass Sie eine angenehme Zeit in unserem Haus hatten und besonders den Service unserer Mitarbeiter in bester Erinnerung behalten haben. Ganz liebe Grüße aus der Hauptstadt verbleibe ich mit freundlichen Grüßen Andrea Sudfeld & TEAM.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚
gm 於 2018年10月9日回覆
Dear guest, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of a 5 points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2018 年 9 月住了 2 晚
gm 於 2018年10月9日回覆
Dear guest, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld

10/10 有夠讚

Gürhan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location, friendly staff.
Friendly staff. Accepted my early check-in. The room was very small but they changed my room the day after as soon as I let them know. Thank you Marcus. Hotel is really close to the center almost walk away. Bus stop for airport is 10 minutes walk. Free wifi . Great lobby. Easy check out. Price/quality is reasonable. I would like to stay if I go Berlin again.
於 2018 年 9 月住了 2 晚
gm 於 2018年10月9日回覆
Dear guest Gürhan, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of our staff and the location of our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

8/10 不錯哦

Kevin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
교통편 최고
교통편이 좋고 방이 비교적 깨끗하였습니다.
於 2018 年 9 月住了 2 晚
gm 於 2018年10月11日回覆
Kevin에게 많은 감사드립니다. 우리의 서비스를 꾸준히 개선하기 위해서는 손님의 정보가 매우 중요합니다. 우리가 100 % 만족하지 못해 죄송합니다. 해결해 드리겠습니다. 다시 우리를 방문하십시오. 너, Andrea Sudfeld

6/10 一般般

Ben，Virginia

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
Nice hotel and lobby, helpful staff. Close location to the zoo and other activities. Food in the hotel restaurant was average but there's a lot of good restaurants and cafe's within walking distance. Free wifi. Hotel has A/C in the rooms HOWEVER we left it running our whole trip and it didn't get any cooler than around 75F. Room was small but that was expected. Overall somewhat average hotel, not a bad place to stay
於 2018 年 9 月住了 3 晚
gm 於 2018年9月25日回覆
Dear guest Ben, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of our staff. A more beautiful gift than your feedback does not exist and for your hints we working for. We are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

6/10 一般般

David

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2018 年 9 月住了 3 晚
gm 於 2018年9月19日回覆
Dear guest David, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld

8/10 不錯哦

とらみ，日本

喜歡：員工素質
於 2018 年 8 月住了 5 晚
gm 於 2018年9月14日回覆
Dear guest, Thank you very much for your great given stars regarding our hotel. Especially we are very happy with the praise of a 4 points. We are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

4/10 不太好

Chris，Bayern

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Aus der Zeit gefallen!
Im Stil der 70er, dringend renovierungsbedürftig. Wurde vom Personal auch so eingeräumt. Keine einheitliche Führung, lauter Subunternehmer. Upgrade erst auf Nachfrage, es gibt offensichtlich bereits renovierte Zimmer - unbedingt nachfragen!
於 2018 年 8 月住了 2 晚
gm 於 2018年9月14日回覆
Sehr geehrter Gast Chris, vielen Dank für Ihren konstruktiven und ehrlichen Kommentar über Ihren Aufenthalt. Ihren Unmut kann ich sehr gut unter diesen Gegebenheiten verstehen und seien Sie versichert, dass wir bemüht sind die Renovierung schnellstens voranzutreiben. Vielen Dank für Ihren Hinweis, denn nur so ist es uns möglich uns zu verbessern. Wir hoffen Sie besuchen uns noch einmal, um Sie von unserem Produkt und Dienstleistung zu überzeugen. Mit freundlichen Grüßen Ihre Andrea Sudfeld

8/10 不錯哦

Magnus

Rent og sentralt hotell
Var på guttetur, 4 stk. Hotellet ligger fint til med kort vei til togstasjonen mot flyplassen. Veldig greit å komme seg rundt i Berlin fra lokasjonen. En del fine lunsj- og frokoststeder i nærheten. Selve hotellet er noe gammelt, men rent. ok pris i forhold til hva man får. Rask og effektiv inn- og utsjekk.
於 2018 年 8 月住了 2 晚

10/10 有夠讚

Josef

喜歡：整潔度、員工素質和客房舒適度
於 2018 年 8 月住了 2 晚
GM 於 2018年9月4日回覆
Dear guest Josef, Thank you very much for your fantastic comment regarding our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

6/10 一般般

真實旅客

喜歡：員工素質和住宿環境和硬體
The main problem I had with this hotel was that the room is old and not clean. There were hairs on the bed, making you wonder if they changed the sheets at all. And the toilet seat was dirty. Otherwise the location is convenient and price is reasonable.
於 2018 年 8 月住了 1 晚
GM 於 2018年9月4日回覆
Dear guest, Thank you very much for your constructive and honest comment about your stay. I can understand your displeasure very well under these circumstances and rest assured that we have drawn our consequences from your assessment. Thank you for your reference, because only then we can improve ourselves. We hope you visit us again to convince you of our product and service. Best regards, Andrea Sudfeld

6/10 一般般

真實旅客

Great location, ok rooms, breakfast chaotic not enough servers to clear off tables
於 2018 年 7 月住了 1 晚
gm 於 2018年8月9日回覆
Dear guest, Thank you for your honest feedback on your last stay with us. We sincerely appreciate your help in helping us identify what and where we can do something better. In the last team meeting, we focused more on this point. Please visit us again to see our actual service and product. Sincerely, Andrea Sudfeld

8/10 不錯哦

Ｋ

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
駅に近い便利なホテル
駅に近く便利で、快適。この値段で浴槽もついていて、日本人にはありがたい。ただ、浴槽の掃除がされていなかったのが残念。
於 2018 年 8 月住了 3 晚
gm 於 2018年8月11日回覆
親愛なるゲスト、あなたの素晴らしいフィードバックをありがとう。 私たちはあなたの指示に従います。 エクセルシオールホテル

4/10 不太好

Misko，cologne

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Complained about the room. Sink was smelling badly. Received an upgrade to excecutive room. Better. But hotel needs urgently renovation. Definitely be DEHOGA 4 star level. Pity because location is excellent.
於 2018 年 7 月住了 3 晚
GM 於 2018年7月18日回覆
Dear guest Misko, Thank you for your constructive and honest comment on your stay. I can understand your displeasure very well under these circumstances and be assured that we are trying to push the renovation as fast as possible. Thank you for your reference, because this is the only way to improve us. We hope you visit us again to convince you of our product and service. Sincerely yours, Andrea Sudfeld

8/10 不錯哦

Erwin，ANTWERPEN

喜歡：整潔度、員工素質和住宿環境和硬體
Verkeerstechnisch een goede ligging.
Goed hotel, zeer vriendelijk personeel, goede bar, makkelijk met auto bereikbaar, met privé parking. Openbaar vervoer op 5a 10 min. Evenals het toeristische centrum en Ku'dam. Top ontbijt. De kamer was evenwel niet geschikt voor twee volwassenen, tenzij je over mekaar kruipt in bed. Voor mij was het een fijne single kamer.
於 2018 年 7 月住了 5 晚
GM 於 2018年7月14日回覆
Geachte gast Erwin, bedankt voor de geweldige beoordeling. We zullen aan het roomproduct werken. Bezoek ons opnieuw uw Excelsior-Team

6/10 一般般

yuk，berlin

於 2018 年 7 月住了 2 晚
gm 於 2018年7月9日回覆
Dear guest yuk, many thanks for your rating. Information of our guests is extremely important in order to improve our service steadily. We are sorry that you were not 100% satisfied with us, we will work on it. Please visit us again. Yours, Andrea Sudfeld

10/10 有夠讚

Orietta

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
formidable
je cherchais surtout la tranquilité ,a cause de mon sommeil leger. Tout était merveilleux.La tranqilité le confort la propreté etc
於 2018 年 6 月住了 1 晚
gm 於 2018年7月6日回覆
Chere cliente Orietta, merci beaucoup pour votre commentaire fantastique concernant notre hôtel. Un cadeau plus beau que vos commentaires n'existe pas et nous sommes impatients de vous accueillir à nouveau. Merci et meilleures salutations à votre Andrea Sudfeld

10/10 有夠讚

Lise Seifert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 2 晚
GM 於 2018年6月26日回覆
Dear guest Lise Seifert, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of a 5points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice room bed was comfortable
於 2018 年 5 月住了 2 晚
gm 於 2018年5月16日回覆
Dear guest Anonymous, Thank you very much for your fantastic comment regarding our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again. Thanks and best regards your Andrea Sudfeld

6/10 一般般

elena，wien

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Gute Lage aber...
Die Zimmer sind zu klein. Den Fenster kann mann nicht aufmachen. Loby möbel dreckig und alt. Wlan funktioniert im Zimmer selten.
於 2018 年 5 月住了 2 晚
GM 於 2018年5月17日回覆
Sehr geehrter Gast elena, vielen Dank für Ihren konstruktiven und ehrlichen Kommentar über Ihren Aufenthalt. Ihren Unmut kann ich sehr gut unter diesen Gegebenheiten verstehen und seien Sie versichert, dass wir bemüht sind die Renovierung schnellstens voranzutreiben. Vielen Dank für Ihren Hinweis, denn nur so ist es uns möglich uns zu verbessern. Wir hoffen Sie besuchen uns noch einmal, um Sie von unserem Produkt und Dienstleistung zu überzeugen. Mit freundlichen Grüßen Ihre Andrea Sudfeld

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
Nettes Hotel im Zentrum. Man kommt schnell zu den Sehnswürdigkeiten wie Brandenburger Tor oder Alexanderplatz. Die Zimmer selbst sind sauber. Das Bad könnte mal modernisiert werden
於 2018 年 5 月住了 1 晚
gm 於 2018年5月17日回覆
Lieber Gast, vielen Dank für Ihre schöne Beurteilung. Wir haben uns sehr über Ihr Lob gefreut. An dem Zimmerprodukt arbeiten wir. Besuchen Sie uns bald wieder. Ihre Andrea Sudfeld

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bueno
Buena ubicación, bar animado, buena habitación. El desayuno más que aceptable y con posibilidad de tomarte algo en la terraza que tiene.
於 2018 年 4 月住了 2 晚
GM 於 2018年5月17日回覆
Estimado invitado, muchas gracias por su gran placer. Especialmente estamos muy contentos con el elogio de 4 puntos. Esperamos darle la bienvenida nuevamente. Gracias y mis mejores deseos, Andrea Sudfeld