外觀

NH 精選柏林米特弗里德里希飯店的評分

4 out of 5
NH 精選柏林米特弗里德里希飯店
Friedrichstraße 96, Berlin, BE

評論

9.2

太棒了

10 分,有夠讚;1002 則評論中有 624 則" "
8 分,不錯哦;1002 則評論中有 311 則" "
6 分,一般般;1002 則評論中有 47 則" "
4 分,不太好;1002 則評論中有 11 則" "
2 分,很糟糕;1002 則評論中有 9 則" "

9.4/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location
The hotel is located at a convenient location where close to shopping and sightseeing areas. The room is clean, and the service is attentive.
於 2023 年 5 月住了 1 晚
Tanja Assistant Guest Relation Manager 於 2023年5月13日回覆
Dear Guest,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friendrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse Tanja Assistant Guest Relation Manager

8/10 不錯哦

Tzu-Hua

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 1 晚
David - Guest Relation Manager 於 2019年12月4日回覆
Dear Tzu-Hua, thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse. We look forward welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world. Greetings from the NH Collection Berlin Team

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Very convenient location, spacious room and helpful staff
於 2019 年 9 月住了 6 晚
David - Guest Relation Manager 於 2019年9月25日回覆
Dear Guest, thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse. We look forward welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world. Greetings from the NH Collection Berlin Team

10/10 有夠讚

Chen Chian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常推薦
地點佳,附近商店與超商營業到很晚,搭一站就到柏林總火車站了
於 2019 年 8 月住了 2 晚
David - Guest Relation Manager 於 2019年8月29日回覆
Dear Chen Chian, thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin. We look forward welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world. Greetings from the NH Collection Berlin Team

10/10 有夠讚

Hsiao-Yi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
期待下次再入住
寢具與睡床非常舒適,給予了我四晚的好眠. 房間內捨棄一班常見的地毯而採用木夾板, 清潔與否一目了然,也讓我很放心在地板上做一些健身運動. 地點非常好,無論是搭乘大眾交通工具或試圖不去附近景點都非常方便. 唯一一點挑剔是房門的隔音不是太好,有兒童在走道奔跑時房間內會聽見清楚的聲響並感受到震動.
於 2019 年 4 月住了 4 晚
David - Guest Relation Manager 於 2019年5月28日回覆
Dear Hsiao-Yi, thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin. We look forward welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world. Greetings from the NH Collection Berlin Team

10/10 有夠讚

StefanTsoi

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location is very convenient, breakfast is good, staffs are friendly and helpful, room is clean, but since it's near to S-Bahn, so it's a bit noisy at night time
於 2019 年 2 月住了 5 晚
David - Guest Relation Manager 於 2019年3月3日回覆
Dear Stefan Tsoi, thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin. We look forward welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel on the world. Greetings from the NH Collection Berlin Team

6/10 一般般

Chia wen

不喜歡:整潔度和員工素質
Booked a 25m2 room, but was given a smaller of maybe 18~20m2. Coffee did not filled up on one of the day. Floor did not feel cleaned properly.
於 2018 年 12 月住了 2 晚
David - Guest Relation Manager 於 2018年12月19日回覆
Dear Chia, thank you very much for sharing your feedback once again as you already shared it a few days ago with us. We regret that we did not met your expectations and we will do our best for future improvements.We look forward welcoming you back in the near future. Greetings from the NH Collection Berlin Team

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
位置便利,乾淨舒適
飯店所在位置相當方便,距離地鐵站近,附近商店多,生活便利。距離博物館島近,觀光也走路就可到。
於 2018 年 12 月住了 3 晚
David - Guest Relation Manager 於 2018年12月19日回覆
Dear Guest, thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin. We look forward welcoming you back in the near future. Greetings from the NH Collection Berlin Team

6/10 一般般

Chia wen

喜歡:住宿環境和硬體
不喜歡:整潔度
Convenient location. Room cleaing and bar service needs improvement.
於 2018 年 12 月住了 1 晚
David - Guest Relation Manager 於 2018年12月19日回覆
Dear Chia, thank you very much for your recent stay and for sharing your experiences with us. We regret that you were not able to convince you of our service. We will share your feedback within the team for future improvements. We look forward welcoming you back in the near future. Greetings from the NH Collection Berlin Team

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒的酒店
這間酒店的服務人員超級棒!!!!很熱情,很周到,很開心!!房間也很舒服,乾淨,一切都很完美,我很喜歡,下一次一定再回來!
於 2018 年 8 月住了 1 晚
David - Guest Relation Manager 於 2018年9月22日回覆
Dear Happy Guest, thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin. If there is anything we may assist you with in the future please do not hesitate to contact us at any time directly. We look forward welcoming you back in the near future. Greetings from the NH Collection Berlin Team

8/10 不錯哦

TA PING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店的地理位置很好,附近的生活功能齊全便利,交通方便。房間現代乾淨明亮。
酒店的地理位置非常的好,在Friedrichstraße車站及地鐵出口旁邊,步行不到5分鐘,交通非常方便。飯店附近的生活功能很齊全便利,有麥當勞、有REWE超市、有dm、 餐館和商店購物街很多,有些景點走一點路就可以到。房間 現代 乾淨 明亮 寬敞。Wifi 免費 快速。唯一遺憾的是退房當天,清潔人員上午10點就開始陸續按門鈴,若不介意的話其他的都很好。
於 2018 年 6 月住了 5 晚
Joshua Mildasch – Front Office Shiftleader 於 2018年7月15日回覆
Thank you that you took your time to give us your feedback ! We will let all departments know. Best regards

10/10 有夠讚

Deborah,Bend

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Loved this hotel. Highly recommend!
於 2024 年 5 月住了 4 晚
David - Guest Relation Manager 於 2024年5月20日回覆
Dear Deborah,We are very pleased that you had a pleasant stay at our NH Collection Berlin Friedrichstrasse and that we were able to meet your expectations. Your enthusiasm is the best compliment for us.It is always our aim to provide our guests with a first class service and it is fantastic to hear that we have achieved this. Your positive review is a great endorsement for our team who work hard every day to provide an excellent experience for all our guests.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerelyDavidGuest Relation Manager

10/10 有夠讚

René

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 4 晚

10/10 有夠讚

Noushin

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing location, friendly staff, very clean and the room was very comfortable. I stayed with my children, we had a very pleasant stay. Highly recommend this hotel.
於 2024 年 4 月住了 4 晚
Tanja 於 2024年5月4日回覆
Dear Noushin,Your words of appreciation have truly warmed our hearts. It brings us immense satisfaction to know that you and your children had a pleasant stay at our hotel. We strive to provide our guests with the best experience possible and your feedback tells us that we have successfully met our goal. Your commendations about our amazing location, friendly staff, cleanliness, and comfort of the room are particularly inspiring for us.Receiving such positive feedback from our guests motivates us to work even harder to ensure your comfort and satisfaction. It's indeed a pleasure to have served you and we're delighted that you would recommend us.Once again, thank you for your kind words. We eagerly await your return for another memorable stay at the NH Collection Berlin Friedrichstrasse.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse,TanjaAssistant Guest Relation Manager

10/10 有夠讚

David

於 2024 年 4 月住了 3 晚

10/10 有夠讚

Ahmet

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sehr sauber, super gelegen, super Service
於 2024 年 3 月住了 2 晚
Tanja 於 2024年4月7日回覆
Sehr geehrter Ahmet,Es freut uns zu hören, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Ihre lobenden Worte bezüglich der Sauberkeit unserer Räumlichkeiten, der vorteilhaften Lage und des exzellenten Services sind eine wunderbare Anerkennung für das gesamte Team hier im NH Collection Berlin Friedrichstrasse.Unser oberstes Ziel ist es, unseren Gästen einen unvergleichlichen und angenehmen Aufenthalt zu bieten. Ihre positiven Kommentare bestätigen uns, dass wir auf dem richtigen Weg sind. Es ist immer eine Freude zu wissen, dass unsere Bemühungen, einen ausgezeichneten Service zu bieten, von unseren Gästen wahrgenommen und geschätzt werden. Wir hoffen, dass wir die Gelegenheit haben werden, Sie in der Zukunft noch einmal bei uns begrüßen zu dürfen.Wir freuen uns, Sie bald wieder im NH Collection Berlin Friedrichstrasse begrüßen zu dürfen,Tanja Assistant Guest Relation Manager

10/10 有夠讚

soo me

於 2024 年 3 月住了 3 晚

10/10 有夠讚

Tamar

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location
於 2024 年 3 月住了 2 晚
David - Guest Relation Manager 於 2024年3月30日回覆
Dear Tamar,we would like to thank you for your stay at the NH Collection Berlin Friedrichstraße and for your positive review. We are very pleased that you appreciated our central location and hope that it enhanced your stay in Berlin.Our location is indeed ideal for guests wishing to explore the city as we are close to many attractions, stores and restaurants. Our aim is to provide our guests with an enjoyable and comfortable stay and we are delighted to have achieved this for you.We look forward to welcoming you back on your next visit to Berlin and are always available should you have any needs or requests in the future.We look forward to welcoming you back to our NH Collection Berlin Friedrichstraße.Yours sincerely,DavidGuest Relation Manager

8/10 不錯哦

Constantin

於 2024 年 3 月住了 2 晚

6/10 一般般

Jack

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Nice hotel in great location. Room was very hot and the A/C wasn’t working. Reported to reception but wasn’t fixed. Not a great nights sleep as a result.
於 2024 年 3 月住了 2 晚
Tanja 於 2024年3月27日回覆
Dear Jack,Thank you for sharing your feedback regarding your recent stay at the NH Collection Berlin Friedrichstrasse. We appreciate your kind words about our hotel's location and we are pleased to know that you found it convenient.However, we regret to hear about the discomfort you experienced due to the temperature in the room. We understand how essential a comfortable room temperature is to ensure a good night's sleep and we apologize for falling short in this regard. We appreciate you bringing this to our attention and assure you that we take all guest feedback seriously. We strive to create an ideal environment for our guests and your experience is certainly not indicative of the high standards we set for ourselves.We hope that this isolated incident will not deter you from choosing us again in the future. We would be delighted to welcome you back and provide an experience that not only meets but exceeds your expectations.We are looking forward to welcome you back at the NH Collection Berlin Friedrichstrasse,Tanja Assistant Guest Relation Manager

10/10 有夠讚

Shay

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great no frills hotel. Good location, great breakfast, friendly staff. Everything was as smooth as can be.
於 2024 年 3 月住了 4 晚
Tanja 於 2024年3月20日回覆
Dear Shay,Thank you for choosing to stay at NH Collection Berlin Friedrichstrasse and for sharing your wonderful feedback. We are thrilled to hear that you found our location convenient and appreciated our breakfast selection. It is particularly heartening to know that you felt our team was friendly and that they contributed positively to your experience. We strive to provide a smooth and effortless experience for our guests, and your comments affirm that we are meeting this goal.We are grateful for your review and your patronage, and we would be delighted to welcome you back anytime. Please feel free to reach out to us for any future needs or inquiries.We are looking forward to welcoming you back to the NH Collection Berlin Friedrichstrasse.Yours sincerely,TanjaAssistant Guest Relation Manager

10/10 有夠讚

Akiko

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was perfect for sightseeing. Close to station, metro, tram, supermarket, cafe and museums. Clean and looks new. The price is affordable. We will be back on our next visit to Berlin.
於 2024 年 3 月住了 3 晚
David - Guest Relation Manager 於 2024年3月11日回覆
Dear Akiko,thank you for taking the time to give us your positive feedback on your stay at the NH Collection Berlin Friedrichstraße. We are very pleased to hear that you enjoyed your stay with us and found the central location of our hotel perfect for your sightseeing in Berlin. Your words of praise about the cleanliness of our facilities and the modern appearance of our hotel are a nice endorsement for our team, who always strive to offer our guests a pleasant and comfortable stay. We are particularly pleased that you highlighted the proximity to public transportation as well as supermarkets, cafés and museums. This is undoubtedly one of our strengths and we are pleased that you appreciated this. It is our aim to offer our guests excellent value for money and we are grateful that you recognize this. We are delighted that you are planning to stay with us again on your next visit to Berlin. We look forward to welcoming you back to the NH Collection Berlin Friedrichstraße. Yours sincerely,TanjaAssistant Guest Relation Manager

6/10 一般般

Plato

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The two bed situation should have more options as two singles was not comfortable.
於 2024 年 2 月住了 5 晚
Tanja 於 2024年2月22日回覆
Dear Plato,Thank you for choosing to stay at Hotel NH Collection Berlin Friedrichstrasse and for taking the time to share your experience. We truly appreciate your feedback as it helps us continually strive to enhance our guest experience.We are sorry to hear that the sleeping arrangements did not meet your expectations. We understand how important a good night's sleep is, and we apologize if the two single beds did not provide the level of comfort you anticipated. We do our utmost to cater to the needs of all our guests and we always aim for the highest standards of comfort.We would like to assure you that our guests' comfort and satisfaction are our top priorities. Please know that your feedback has been noted and will be shared with the relevant department, as we continuously look for ways to improve.Once again, thank you for your valuable feedback. We genuinely appreciate it and hope it will not deter you from choosing us again in the future. Should you have any future needs or require any assistance, please do not hesitate to contact us. We are committed to ensuring that your next stay is more comfortable and exceeds your expectations.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
David - Guest Relation Manager 於 2024年4月9日回覆
Dear Guest,it seems that you have forgotten to leave your feedback. We highly value the dialog with our guests and every comment is important to us. Your experiences and opinions help us to continuously improve our service and ensure that we can offer each guest an exclusive experience that meets expectations.We hope you enjoyed your stay at the NH Collection Berlin Friedrichstrasse and would be delighted if you would give us the opportunity to share your thoughts with us again. Our guests are at the heart of everything we do and we welcome any feedback that helps us to improve. Your feedback is very important to us and we invite you to share your thoughts and experiences with us. Your satisfaction is our ultimate goal and we strive to provide you with excellent service during every stay.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerelyDavidGuest Relation Manager

4/10 不太好

Masaki

不喜歡:員工素質
於 2024 年 1 月住了 1 晚
David - Guest Relation Manager 於 2024年4月9日回覆
Dear Masaki,it seems that you have forgotten to leave your feedback. We highly value the dialog with our guests and every comment is important to us. Your experiences and opinions help us to continuously improve our service and ensure that we can offer each guest an exclusive experience that meets expectations.We hope you enjoyed your stay at the NH Collection Berlin Friedrichstrasse and would be delighted if you would give us the opportunity to share your thoughts with us again. Our guests are at the heart of everything we do and we welcome any feedback that helps us to improve. Your feedback is very important to us and we invite you to share your thoughts and experiences with us. Your satisfaction is our ultimate goal and we strive to provide you with excellent service during every stay.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerelyDavidGuest Relation Manager

10/10 有夠讚

Timo

於 2024 年 2 月住了 3 晚
David - Guest Relation Manager 於 2024年4月9日回覆
Dear Timo,it seems that you have forgotten to leave your feedback. We highly value the dialog with our guests and every comment is important to us. Your experiences and opinions help us to continuously improve our service and ensure that we can offer each guest an exclusive experience that meets expectations.We hope you enjoyed your stay at the NH Collection Berlin Friedrichstrasse and would be delighted if you would give us the opportunity to share your thoughts with us again. Our guests are at the heart of everything we do and we welcome any feedback that helps us to improve. Your feedback is very important to us and we invite you to share your thoughts and experiences with us. Your satisfaction is our ultimate goal and we strive to provide you with excellent service during every stay.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerelyDavidGuest Relation Manager

10/10 有夠讚

David,Milton Keynes

喜歡:整潔度、員工素質和住宿環境和硬體
Well located, good room....the shower is excellent. Centrally located with good trandport connections.
於 2024 年 2 月住了 3 晚
Tanja 於 2024年2月9日回覆
Dear David,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 有夠讚

roberto viola

於 2024 年 1 月住了 5 晚

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
Great hotel in a great location.
於 2024 年 1 月住了 3 晚
David - Guest Relation Manager 於 2024年1月22日回覆
Dear John,thank you for your stay at the NH Collection Berlin Friedrichstrasse hotel and for taking the time to share your experience with us. We are very pleased to hear that you described our hotel and location as excellent. Our goal is to always provide an excellent experience for our guests and it is encouraging to receive positive feedback like yours.We hope that you will visit us again on your next trip to Berlin. Should you have any needs or requests in the future, we are always here to help. Our commitment to service and guest satisfaction is our top priority.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse.Yours sincerely,DavidGuest Relation Manager

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Josef

家庭旅遊
喜歡:整潔度和設施服務
於 2024 年 1 月住了 3 晚

4/10 不太好

Maki,London

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Receptionist was new staff, but very slow he seemed haven’t get enough training and supporter wasn’t professional enough. Breakfast service got worst than before. They don’t really care about the customer service
於 2024 年 1 月住了 2 晚
David - Guest Relation Manager 於 2024年1月11日回覆
Dear Maki,thank you for taking the time to share your experience at the NH Collection Berlin Friedrichstraße with us. We greatly appreciate your feedback and take it seriously.We are sorry that your stay did not fully meet your expectations. We can assure you that we always strive to provide excellent service to our guests. Our staff undergo regular training to ensure the high standard of our services. We regret that you felt our customer service was not adequate. It is our highest priority to provide our guests with a pleasant and memorable experience. We take your criticisms seriously and will use them to further improve our services.We hope that despite your experience this time, you will give us another opportunity to convince you of our commitment to excellent service. We are always at your disposal to make your future stays as pleasant as possible.We look forward to welcoming you back to our NH Collection Berlin Friedrichstraße.Yours sincerely,DavidGuest Relation Manager

10/10 有夠讚

johannes

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 4 晚

10/10 有夠讚

María Del Mar

於 2023 年 12 月住了 3 晚

10/10 有夠讚

Nezahat

於 2023 年 12 月住了 3 晚

10/10 有夠讚

Alberto

喜歡:整潔度、員工素質和住宿環境和硬體
Best hotel and best located hotel in Berlin
Tanja 於 2024年2月9日回覆
Dear Alberto,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 有夠讚

Kamila

於 2023 年 12 月住了 3 晚

10/10 有夠讚

mrs. hannah

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Best location
Perfect location. Very good breakfast. Spacious room. Very happy..
於 2023 年 12 月住了 3 晚
Tanja Assistant Guest Relation Manager 於 2023年12月14日回覆
Dear Mrs. Hannah,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 有夠讚

Kjell

於 2023 年 12 月住了 3 晚

8/10 不錯哦

Stephane

團體旅遊
喜歡:整潔度、員工素質和設施服務
Tres bien situé. Chambre pas 4 etoiles. Pas de peignoir pas de pose valises
於 2023 年 11 月住了 5 晚
Tanja Assistant Guest Relation Manager 於 2023年12月7日回覆
Dear Stephane,We would like to thank you for taking the time to share your experience at the NH Collection Berlin Friedrichstrasse. We are pleased to hear that you appreciated our location. Our hotel is indeed in a very convenient location that allows our guests to explore Berlin with ease.We are sorry to hear that our room facilities did not quite meet your expectations. Your feedback is very important to us as it helps us to constantly improve our service and offer our guests the best possible stay. We hope that you will visit us again despite the inconvenience you experienced. It would be our pleasure to offer you an even more pleasant experience during your next stay.Thank you for your review and for your understanding. We are always striving to improve our service and your feedback is very important to us.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse,Tanja Assistant Guest Relation Manager

10/10 有夠讚

James

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Business stay in Berlin
Hotel was excellent, no complaints, staff very friendly and place very clean, good restaurant, again with friendly staff. Only one tiny issue was that the business suite had Macs (I am a PC person), however, the reception staff were keen to help. Good transport links.
於 2023 年 11 月住了 4 晚
Tanja Assistant Guest Relation Manager 於 2023年12月5日回覆
Dear James,Thank you for choosing to stay at the Hotel NH Collection Berlin Friedrichstrasse and for sharing your positive experience with us. We are delighted to hear that you found our hotel to be excellent and our staff to be friendly. We take pride in providing a clean and welcoming environment for our guests and your kind words are truly appreciated.It's also wonderful to hear that you enjoyed dining at our restaurant and found our staff to be friendly and hospitable. We strive to provide exceptional service across all areas of our hotel and your feedback is a testament to our efforts.We acknowledge your preference for PCs over Macs in our business suite. We appreciate your understanding and are glad that our reception staff were able to assist you. Our team is always on hand to ensure that your stay is as comfortable and enjoyable as possible.Your mention of our good transport links is also appreciated. We understand the importance of convenience for our guests and are pleased that this aspect of your stay was satisfactory.We are grateful for your positive review and look forward to your return. Should you need any assistance in planning your next visit or have any further feedback, please do not hesitate to contact us. Our commitment is to continually improve our services based on the valuable feedback we receive from guests like you.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse,Tanja Assistant Guest Relation Manager

8/10 不錯哦

Naomi

家庭旅遊
Nice hotel, nice staff, not luxurious
Stayed for three nights, 2 rooms, family of 4. Pro’s: This is a nice hotel in a great location, the staff are very helpful and friendly. Breakfast was excellent with a wide choice of fresh food, although on the third day the hot food had been put too long and wasn’t hot. Good shower with lots of hot water. Cons: this was one of the more expensive hotels in the city and it was a bit run down, the sinks didn’t drain and left horrible marks, the door stops were broken and not repaired, the room itself was quite cold and despite turning up the thermostat to its highest setting, with temperatures of -5 we struggled to get warm and had to go to bed fully clothed. However the thing that annoyed me is the tea and coffee, each day they would only leave one normal tea bag and two small pots of milk for two people. We received one bottle of water on our first night, but no other days. Whilst it may not seem like much, for the price I would expect them to be slightly more generous with tea/coffee water.
於 2023 年 11 月住了 3 晚
Tanja Assistant Guest Relation Manager 於 2023年12月5日回覆
Dear Naomi,Thank you very much for choosing to stay at the NH Collection Berlin Friedrichstrasse and for taking the time to share your experiences with us. Your detailed feedback is invaluable as it helps us understand better where we excel and where we can strive for improvement.We're glad to hear that you found our staff helpful and friendly and that our location was convenient for your needs. It is also wonderful to know that you enjoyed the wide range of fresh food available at breakfast and the hot showers in your room.However, we regret to hear about your experiences with the room temperature and the tea and coffee provisions. We always strive to provide our guests with a comfortable and warm environment, and we are sorry to hear that we fell short of your expectations in this regard. We understand how important these small details can be in contributing to an enjoyable stay, and we sincerely apologize for any inconvenience caused.Regarding your comments about the condition of the hotel, we take pride in maintaining a high standard of service and facilities for our guests, and we are sorry if you felt that some aspects did not meet your expectations. Your feedback is crucial in helping us to continuously improve our service standards.We appreciate your feedback and we would be honored to have another opportunity to serve you in the future. Please do not hesitate to contact us if you have any future needs. We are committed to providing an excellent experience for our guests and take all feedback seriously.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse,Tanja Assistant Guest Relation Manager

10/10 有夠讚

Jennifer

喜歡:整潔度、員工素質和住宿環境和硬體
Clean, modern, great location
於 2023 年 11 月住了 3 晚
Tanja Assistant Guest Relation Manager 於 2023年12月5日回覆
Dear Jennifer,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

6/10 一般般

Bridget

於 2023 年 11 月住了 4 晚

6/10 一般般

Rosana

於 2023 年 11 月住了 3 晚

10/10 有夠讚

Arthur

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Uwe

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Fabian

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2023 年 11 月住了 3 晚
Tanja Assistant Guest Relation Manager 於 2023年11月15日回覆
Dear Fabian,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

8/10 不錯哦

Wim

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Het hotel lag ideaal, langs het openbaar vervoer. De kamer was proper. Het had een fijn bed en het was er zeer stil. Het ontbijt was niet top maar ok.
於 2023 年 10 月住了 6 晚
Tanja Assistant Guest Relation Manager 於 2023年11月6日回覆
Dear Wim,Your observations regarding our hotel's convenient location and serene environment are absolutely delightful to read. We are thrilled to hear that you had a restful stay in our clean, comfortable rooms. It's regrettable, however, to learn that our breakfast didn’t fully meet your expectations. We always aspire to provide an exceptional experience for our guests and your feedback is invaluable in helping us achieve this goal. We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse,Tanja Assistant Guest Relation Manager