Dear Sir,Thank you very much for this kind review.We are thrilled to hear that our central location provided easy access to historical sites and that our proximity to the train station added convenience to your stay. It's also wonderful to learn that the cleanliness of your room and the comfort of our DreamMaker mattress and pillow selection contributed to a positive room experience. Our team takes great pride in maintaining a high standard of service culture, ensuring that every guest enjoys a memorable stay.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're delighted to hear that our central location served you well for your explorations and cultural visits in Berlin, offering convenience and proximity to the city's historical sites. It's also wonderful to know that our efforts to provide a superior room experience have been recognized, and that the views from our upper floors added a special touch to your stay. Our team takes pride in maintaining our hotel to meet the high standards our guests expect, and we are glad that this was reflected in your visit.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Mr Serda,Thank you very much for this kind review.Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to hear that the cleanliness of your room met your expectations, and that you were satisfied with the overall condition of our hotel. Your appreciation for the service provided and the amenities in your room is truly valued, as we strive to deliver a superior room experience. It is always rewarding to know when our guests have had a memorable stay.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're thrilled to hear that the cleanliness and overall condition of our hotel met your high standards. It is wonderful to know that our dedication to service culture resonated with you, even though it seems there was some room for improvement. We're also pleased that you appreciated the room amenities, which are designed to enhance your room experience. Our aim is to provide a comfortable and memorable stay for all our guests.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Sir,Thank you very much for this kind review.We are delighted to hear that our prime location offered you the convenience of nearby gastronomic experiences and seamless train connectivity to the airport. Acknowledging your appreciation for our room cleanliness, hotel condition, and service culture fills us with pride. We regret to note your concerns regarding the room amenities. While not detailed in your review, we continuously strive to enhance our guest's room experience and value your feedback.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Sehr geehrte Dame, wir bedanken uns für Ihre Bewertung.Es freut uns sehr, dass Sie die zentrale Lage unseres Hauses schätzen und die Nähe zum Bahnhof Friedrichstraße als praktisch für Ihre Anreise vom Flughafen empfanden. Unser Ziel ist es, eine Servicekultur zu bieten, die Ihren Aufenthalt so angenehm wie möglich macht.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're delighted to hear that you enjoyed the spaciousness of your room and our extensive buffet breakfast, with views of the Spree river that energize life and offer a delightful start to the day. Our central location, a stone's throw away from the Friedrichstraße stations, indeed facilitates exploration and access to the vibrant heart of the city. Thank you for appreciating our efforts in providing an exceptional room experience. It's heartening to see our guests savoring the comfort and amenities we strive to offer.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're delighted to hear that you appreciated the hotel's condition, which reflects our commitment to excellence in service culture. It's also heartening to know that our room amenities met your expectations, adding to a comfortable room experience. Our team is pleased that you found our services to be of a high standard, as we strive to provide memorable gastronomic experiences and attentive hospitality. Should you return, you might also enjoy the exclusive offerings of The Level, or perhaps a soothing session at our YHI SPA.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Mr. Daniel, Thank youf for your amazing feedback and the 5 points. We hope to see you again with us soon. Buest wishes from Berlin,

Dear Mr. Arthur, Thank you for your feedback! We're delighted to hear you enjoyed our central location and found our staff commendable. We apologize for the inconvenience caused by the noise from the local railway station and the temperature in your room. Your comments about breakfast at The Level have been noted, and we'll work on ensuring it is served hotter. We're glad the room cooling issue was eventually resolved, and we appreciate your patience. We look forward to welcoming you back and providing an even better experience.

Dear Mr. Christopher, Thank you for your detailed feedback. We're glad you enjoyed the hotel's prime location near Friedrichstraße station and the cleanliness of the room and bathroom.We appreciate your insights on the check-in process and the necessity for a credit card hold, noting the inconvenience it caused. We also regret that you felt that your room preference was not met, but it was, the room was not near the lift. And we will take the comment about the breakfast into consideration to improve our services.We will use your feedback to make necessary improvements and ensure a better experience for future guests. Thank you for bringing these issues to our attention.

Dear Mr. John, Thank you for your feedback! We're pleased you appreciated our great location. However, we're sorry to hear that the view from your 'City view' room did not meet your expectations. We understand how important a good view can be, and you can always give us your request or wishes at your arrival, for us to make your stay as perfect as possible. We will review our room descriptions to ensure they accurately reflect what guests can expect. We hope you'll consider staying with us again, and we'll do our best to provide a more satisfying experience.

Chère Madame,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis d'apprendre que la propreté de votre chambre, l'état de notre hôtel et la qualité du service ont répondu à vos attentes. Votre satisfaction quant aux aménagements de la chambre nous honore particulièrement, reflet de notre culture de service dédiée à offrir une expérience de chambre exceptionnelle. Permettez-nous cependant de noter que votre appréciation globale semble ne pas refléter un enchantement total, et bien que vous n'ayez pas mentionné de points spécifiques, sachez que notre engagement envers le bien-être de nos clients est au cœur de nos priorités. Nous désirons toujours dépasser les attentes et offrir des expériences gastronomiques mémorables, ainsi que des instants de détente uniques avec notre concept The Level.Nous espérons vous revoir très bientôt pour un séjour tout aussi réussi.Bien à vous,Guest Experience Team

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Team

Dear Sir,Thank you for sharing your experience with us.We're delighted to hear that our central location close to key transport hubs and attractions added convenience to your stay, and that the array of nearby dining options met your gastronomic expectations. It's also gratifying to know that the cleanliness of your room and our service culture made a positive impact. However, we do acknowledge the inconvenience caused by the intermittent Wi-Fi service. We strive to provide a seamless room experience, and it’s important for us that all amenities, including Wi-Fi, are functioning properly. Rest assured, we are continuously working on improving our services to ensure that such issues are addressed promptly and efficiently.We are looking forward to welcoming you again. All the best!Guest Experience Team

Dear Sir,Thank you very much for this kind review.We're thrilled to hear that your room experience met your expectations and that our service culture added to the enjoyment of your stay. It's wonderful to know that our breakfast buffet provided a phenomenal start to your day, offering a taste of our gastronomic experiences. We appreciate your high recommendation and are delighted that you're considering us for your future travels.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Mrs. Susan, Thank you for your feedback. We're glad to hear your thoughts. We will take into consideration all this comments about the dining options and the lack of dinner service at the hotel. Please, our concierge and our services are well inform and you can always call to the hotel for any extra information. Nevertheless, we will inform our team to give more information and better instructions, to ensure better service and accurate information in the future. We appreciate your understanding and hope to offer a more satisfying experience on your next visit.

Dear Mrs. Niccolò Maria, Thank you for your feedback. We're pleased you enjoyed our prime location and found the room appealing.We apologize for any inconvenience caused by the early check-in fee and understand your concerns regarding this policy. We also appreciate your comments about the towels and the oversight in cleanliness.We strive to provide an excellent experience for all our guests, and your observations about our staff's empathy are noted. We'll work on improving these areas to ensure a better stay for our future guests. Thank you for bringing these matters to our attention.We hope to be able to welcome you with us again in the future.

Dear Mr. Bruno, Please if you could let us know how we can improve, we will be very thankful. best wishes form Berlin,

Dear Kurt, Thank you for your 5 Points! We are glad that you had a great time with us. Hope to have you again with us soon. Best wishes,

Dear Mrs. Nathalie, Thank you for your feedback. We're pleased you enjoyed our well-located hotel at the foot of the Spree and Mitte. However, we regret that our service and infrastructure did not meet your expectations. We continuously strive to improve and modernize our facilities and services, and your comments will be valuable in this process. We hope to have the opportunity to provide you with an enhanced experience during your next visit.

Dear Jean-Noel, Thank you for your feedback. We're sorry to hear about the repetitive malfunctions with the air conditioning in your room. We appreciate your patience and are glad our staff responded quickly to address the issue each time. Your comments will help us improve our maintenance procedures to prevent similar issues in the future. We hope to provide you with a more comfortable stay on your next visit.

Estimado Sr. Iglesias, Su excelente reseña nos alegra el día.Nos complace enormemente que la ubicación del hotel haya sido de su agrado y que haya disfrutado de la limpieza de las habitaciones, así como de la condición del hotel y la calidad del servicio. Es un honor saber que las comodidades de la habitación cumplieron con sus expectativas, reflejando nuestro compromiso con una cultura de servicio excepcional y una experiencia de habitación pensada para nuestros huéspedes.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Guest Experience Team

Sehr geehrter Herr Santás, wir bedanken uns für Ihre Bewertung.Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Guest Experience Team

Gentile Signore,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia trovato il rapporto qualità-prezzo del nostro hotel eccezionale e che la pulizia della camera, lo stato dell'hotel, il servizio e gli accessori della stanza siano stati all'altezza delle sue aspettative. Il nostro team si impegna costantemente per offrire un servizio culturale di alto livello e un'esperienza in camera indimenticabile, ed è un vero piacere sapere che il nostro impegno è stato apprezzato.Speriamo di avere molto presto il piacere di ospitarla di nuovo al Meliá Berlin in futuro. Cordiali saluti,Guest Experience Team

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Mr. Bruce, Thank you for choosing to stay with us and for taking the time to leave your feedback. We're delighted to hear that you had a positive experience overall and awarded us with a 4 out of 5 rating. Your comments are invaluable to us as we strive to continuously improve our services. If there are any specific areas where you feel we can enhance your experience in the future, please feel free to share your thoughts with us. We look forward to the opportunity to welcome you back and provide you with an even better stay.Warm regards,

Dear Mrs. Louise, It sounds like you had a fantastic experience! We are gald that zou found our location perfect for zour visit, our rooms cozy and attentive staff, this makes really all the difference in a stay. It's wonderful to hear that you found everything to your liking, from the comfy bed to the power shower. It sounds like the perfect recipe for a relaxing stay.Best wishes from Berlin,

Sehr geehrter Herr Baran, Es freut mich sehr zu hören, dass alles zu Ihrer Zufriedenheit war! Wir würden uns sehr freuen, Sie wieder bei uns begrüßen zu dürfen. Wenn Sie in Zukunft etwas brauchen oder Fragen haben, zögern Sie nicht, uns zu kontaktieren. Bis bald!

Dear Mrs. Erika, Thank you for taking your time to give us 3 points for your stay with us. We hope to see you again and hope to make this a 5. Best wishes from Berlin

Dear Sir,Thank you for taking the time to review your recent stay.We are delighted to hear that you found our staff to be professional and welcoming, and that our prime location contributed positively to your stay. It's wonderful to know that the room amenities met your expectations, providing a comfortable and enjoyable room experience. We take pride in our service culture, striving to offer guests an exceptional stay at every opportunity.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Ms. Martine,Thank you for reviewing your recent experience.We're delighted to hear that our prime location by the Spree river and close proximity to the station provided you with the convenience to explore and enjoy the vibrant surroundings. It's wonderful to know that you appreciated the variety of dining options and the lovely walks nearby. Your satisfaction with the room cleanliness and the level of service you received is a testament to our dedication to creating exceptional room experiences. We also take note of your rating on the hotel's condition and would like to assure you that we continuously strive for improvement to ensure our guests' comfort.We look forward to seeing you again on your next stay.Best wishes,Guest Experience Team

Dear Deirdre,Thank you soooo mucho for this amazing 5 points! It is very nice for us to have this review about your stay at Melia Berlin. We hope to have you back with us soon. Best regards,

Dear Andrea Sauter, Thank you for the perfect score! We're thrilled to hear that you had an exceptional experience during your stay with us.

Dear Guest, We are pleased that you had a pleasant stay with us. Your satisfaction is our greatest reward.Best wishes,

Dear Charlotte, Thank you so much for your fantastic 5 out of 5 rating! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to our team, and it's always encouraging to know that our efforts are appreciated. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,

Apreciada Señora, Ha sido un placer recibir su última visita y su excelente valoración.Nos complace enormemente que haya disfrutado de su estancia y que la atención recibida haya sido de su completo agrado. Agradecemos su reconocimiento a nuestro esfuerzo por ofrecer una experiencia de habitación impecable y un servicio de la más alta calidad. Es un honor saber que nuestro compromiso con la cultura de servicio y la atención al detalle han contribuido a una estancia memorable para usted.Aprovechamos la ocasión para hacerle llegar un cordial saludo en nombre de todo el staff del Hotel Meliá Berlin confiando en su pronto regreso.Atentamente,Guest Experience Team

Dear Melina, Thank you for taking the time to share your feedback with us, and for your 3 out of 5 rating. We appreciate hearing about your experience, as it helps us identify areas where we can improve and better meet our guests' expectations. If there are specific aspects of your stay that you feel could have been better, please don't hesitate to let us know so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

Dear Mr. James, Wow! A perfect score! Thank you so much for your kind words and for recognizing our efforts to provide excellent service.

Sehr geehrter Herr, vielen Dank für Ihren Kommentar.Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu können.Freundliche Grüße,Guest Experience Team

Dear Madam,Thank you for taking the time to leave a review of your stay with us.We're delighted to hear that our hotel's location provided you with convenient access to the city's numerous sights and that you found our room cleanliness to be impeccable. Our team takes great pride in maintaining a high standard of service culture, ensuring that every guest enjoys a memorable room experience. We appreciate your positive feedback and are thrilled that you received the exemplary service that we strive for.We look forward to the pleasure of seeing you again in the future. Kind regards,Guest Experience Team

Sehr geehrte Dame, wir danken Ihnen herzlich für die Bewertung Ihres Aufenthalts in unserem Hotel.Wir sind begeistert zu lesen, dass Sie unsere gut angebundene Lage als ideal empfunden haben. Schön, dass Sie auch von einem erholsamen Schlaf in unseren komfortablen Betten genossen haben. Allerdings tut es uns leid, dass die Aussicht Sie nicht überzeugt hat. Wir werden dies in unsere Verbesserungsprozesse miteinbeziehen. Hoffentlich besuchen Sie uns wieder einmal.Freundliche Grüße,Guest Experience Team

Dear Sir,Thank you for sharing this review of your time at our hotel.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Guest Experience Team

Sehr geehrte Frau Sandravielen Dank für Ihre Nachricht. Es tut mir aufrichtig leid zu hören, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat und dass Ihre Wünsche trotz der Informationen, die Sie uns per E-Mail zukommen ließen, nicht erfüllt wurden. Es handelte sich um Missverständnisse, insbesondere in Bezug auf das besondere Geschenk, das Sie für Ihren Verlobten geplant hatten. Bitte seien Sie versichert, dass wir Ihr Feedback ernst nehmen und in Zukunft sicherstellen werden, dass alle spezifischen Wünsche und Vorlieben unserer Gäste, insbesondere zu besonderen Anlässen, sorgfältig notiert werden, um solche Missverständnisse zu vermeiden.Es ist uns sehr wichtig, dass Sie sich während Ihres Aufenthaltes wohl und gut aufgehoben fühlen. Wir sind stets bemüht, unseren geschätzten Gästen einen angenehmen Aufenthalt zu bereiten und stehen Ihnen gerne zur Verfügung, damit Ihr nächster Besuch bei uns reibungslos verläuft.Mit freundlichen Grüßen,Guest Experience Team

Dear Mr Heath, Many thanks for having taken the time to review your stay.We're delighted to hear that you found the room cleanliness to be impeccable, and we appreciate your recognition of our hotel's overall condition and service. Our team is committed to providing exceptional service culture and ensuring that each room experience meets our high standards. We're sorry to hear that the scent in the lobby and your gastronomic experiences at our Tapas Bar did not meet your expectations. Our aim is to provide a warm and welcoming atmosphere from the moment our guests step in, and we strive to offer authentic Mediterranean cuisine that reflects our Spanish heritage. We value your feedback as it helps us to continuously improve our guests' experiences.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Guest Experience Team

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are pleased to hear that you found our hotel's condition and the level of service to be satisfactory, reflecting our commitment to a high standard of service culture. However, we regret to hear that you encountered issues with the Wi-Fi connectivity and the cleanliness of your room. Our guests' room experience is of utmost importance, and we strive to ensure that every aspect of their stay meets our meticulous standards for comfort and quality. We appreciate you bringing this to our attention and will look into these matters promptly.We hope to welcome you again. Best wishes,Guest Experience Team

Dear Ms. Jacqueline,Please accept our thanks for your kind review regarding your stay.It is heartwarming to know that our prime location contributed positively to your stay, offering the convenience to explore the city with ease. We are thrilled that our team's dedication to service culture shone through and made your stay more enjoyable. Your compliments on the spaciousness and cleanliness of our rooms are greatly appreciated, as we strive to provide an exceptional room experience. Furthermore, it's wonderful to hear that the breakfast offered a gastronomic experience that left you satisfied and ready to start your day. We take pride in ensuring our guests can indulge in a variety of delicious options.It would be a pleasure to welcome you back. Best wishes,Guest Experience Team

Dear Sir,Thank you for such a positive review of your stay.We're delighted to hear that your room and view met your expectations and contributed to a memorable room experience. It's also wonderful to know that our concierge team provided you with the exceptional service culture we strive for. Your positive remarks are greatly appreciated and reaffirm our commitment to offering both superior accommodation and gastronomic experiences.We look forward to welcoming you again.Best regards,Guest Experience Team

Dear Madam,Thank you for reviewing your recent experience.We're delighted to hear that our pristine premises and professional service culture made a positive impact on your stay. It's also wonderful to know that our convenient location, right next to the metro, provided you with the perfect gateway to explore the vibrant energy of the city. Our commitment to offering a memorable room experience is echoed in your satisfaction with the cleanliness of your accommodations.We look forward to welcoming you back on a future visit.Kind regards,Guest Experience Team

Sehr geehrter Herr, herzlichen Dank für Ihr Feedback zu unserem Hotel.Wir freuen uns sehr, dass Sie unsere freundlichen Mitarbeiter und die Sauberkeit der Zimmer hervorgehoben haben. Es erfüllt uns mit Stolz, dass unsere Servicekultur positiv bei Ihnen angekommen ist. Bezüglich der Wartezeit beim Check-In möchten wir uns entschuldigen, auch wenn wir stets bemüht sind, den Prozess so effizient wie möglich zu gestalten. Ihre Anmerkungen zum Zustand der Suite und dem Frühstücksangebot nehmen wir ernst und werden diese punktuelle Feedback nutzen, um unsere Gästeerfahrungen kontinuierlich zu verbessern. Die Qualität unserer gastronomischen Erlebnisse liegt uns am Herzen, und wir bedauern, dass das Frühstück nicht Ihren Erwartungen entsprach.Hoffentlich sehen wir uns auch in der Zukunft wieder bei uns.Freundliche Grüße und alles Gute,Guest Experience Team