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北京瑞吉酒店的評分

5 out of 5
北京瑞吉酒店
建國門外大街21號, 北京

評論

9.0

太棒了

10 分，有夠讚；143 則評論中有 95 則" "
8 分，不錯哦；143 則評論中有 32 則" "
6 分，一般般；143 則評論中有 9 則" "
4 分，不太好；143 則評論中有 3 則" "
2 分，很糟糕；143 則評論中有 4 則" "

9.2/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Larry

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Top notch service. Very Americanize style.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

LAI NA LINA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
一個有名的品牌，但開業已久有點舊 酒店服務員很有禮貌，還給我們升級大一點房間 但可惜浴室去水不太暢順，床褥枕頭太軟，我們不合適 。餐廳食物水準有保證，整體感覺良好 。
於 2023 年 10 月住了 2 晚
Oliver Achatz 於 2023年11月16日回覆
尊敬的Lina，您好：首先感谢您能选择北京瑞吉酒店做为您的首善之地，您的宝贵建议对于我们的进步有着至关重要的帮助，我们期待得到您的更多反馈，祝您工作顺利，生活愉快。

10/10 有夠讚

yiqun

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
挺好的，服务很不错
於 2021 年 9 月住了 2 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 8 月住了 6 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
1) Outstanding services that I can't find in other five stars in Beijing 2) Overall, the room and washroom are also clean
於 2019 年 11 月住了 2 晚

8/10 不錯哦

MIN SING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The room is small.
於 2019 年 7 月住了 1 晚

8/10 不錯哦

MIN SING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Double beds looks like single beds. Too small
於 2019 年 7 月住了 3 晚

10/10 有夠讚

Lily

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
泳池超级好。房间家具精致。
於 2019 年 5 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 2 晚

10/10 有夠讚

PEIHUA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
在中国非洲论坛期间，酒店安检非常糟糕。 为了公平对待所有客户，酒店应该为所有其他客户提供更好的安排。
於 2018 年 8 月住了 1 晚

8/10 不錯哦

Wai Chun，China

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
整體感覺很好
管家服務非常貼心
於 2018 年 8 月住了 2 晚

6/10 一般般

Hao

喜歡：整潔度
床太软，不舒服，订的双床，结果只有大床
於 2018 年 7 月住了 1 晚

10/10 有夠讚

孟，台北

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
服務好到會嚇一跳，感覺是北京唯一空氣清新的地方
於 2018 年 7 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 2 晚

10/10 有夠讚

NY，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
服務體貼，鬧中取靜
服務體貼，環境安靜而方便。早上可以請管家準備現煮的咖啡，傍晚入夜前則有happy hour可享小食和飲品，為晚上的活動稍事休息。健身房和泳池也設備齊全，是一趟很愉悅舒適的旅行。
於 2017 年 10 月住了 5 晚
尊敬的客人您好，感谢您入住北京瑞吉酒店。位于酒店一层的景苑咖啡厅采用优雅别致的设计风格，提供私人包房和露天餐饮服务。每日供应早餐、午餐和晚餐，不仅包括各种诱人的西式和亚洲自助餐，还提供丰盛的自选菜单供您选择。这里的开放式厨房是主厨展示烹饪技艺的中心舞台，可让食客们现场观看美味菜肴的烹制全过程，同时感受激动人心的互动式餐饮体验。此外，还设有大型海鲜站，供应各种美味海鲜，定能令您一饱口福！期待您的再次光临。

10/10 有夠讚

PO-LUNG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Hotel for Business Trip
A great hotel at the convenient area of Beijing, Comfort and Nice for business stay.
於 2017 年 9 月住了 2 晚

10/10 有夠讚

Bo liang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Micty

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
St. Regis Beijing
very convenience location and excellent customer services. However, I suggest to add more variety choice for the morning breakfast buffet. Anyway for sure will return to next trip in Beijing
General Manager 於 2016年12月7日回覆
Dear Guest : Thank you for taking your time to share your experience with us. And we really appreciated for your stay with us. With reference to the suggestion on the breakfast, I will defenitely share with our culinary team to improve accordingly. Under your convenience, if you could share with me your email or phone number, I will be glad to contact you personally so that we could understand better on your expectation. We are looking forward to welcome you back soon . Allow me Frank Li Executive Assistant Manager

10/10 有夠讚

Rajamoney

喜歡：整潔度、員工素質和住宿環境和硬體
All in all. Excellent.
於 2024 年 4 月住了 3 晚
The St.Regis Beijing Butler Team 於 2024年4月22日回覆
Dear Huiping, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,

10/10 有夠讚

Melinda，Bradenton

於 2024 年 4 月住了 3 晚

2/10 很糟糕

Tiong Ho Brad

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Not very friendly front desk stuff while checking in.
於 2024 年 3 月住了 3 晚
The St.Regis Beijing Butler Team 於 2024年4月1日回覆
Dear Mr. Tiong Ho Brad Huang,Warm greetings from The St. Regis Beijing! We must take this opportunity to thank you for bringing this issues to our attention, and at the same time may we sincerely apologize that we have fallen short of your expectations. A complete review is under way and the related departments concerned have been addressed.Once again, please accept our sincere apologies and we look forward to having the opportunity to welcoming you back.Sincerely Yours

10/10 有夠讚

Carolina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was absolutely amazing! My favorite part of staying at St Regis.
於 2024 年 2 月住了 3 晚
The St.Regis Beijing Butler Team 於 2024年3月5日回覆
Dear Carolina, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,

10/10 有夠讚

Edward，Ft. Simpson

喜歡：整潔度、員工素質和住宿環境和硬體
Staff were very accommodating and respectful
於 2024 年 1 月住了 5 晚
The St.Regis Beijing Butler Team 於 2024年2月26日回覆
Dear Mr. Grant, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,

10/10 有夠讚

Lawrence

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent, professional service
於 2024 年 1 月住了 3 晚
The St.Regis Beijing Butler Team 於 2024年1月18日回覆
Dear Lawrence, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,

10/10 有夠讚

Zhaonan

家庭旅遊
喜歡：設施服務
於 2023 年 12 月住了 4 晚
The St.Regis Beijing Butler Team 於 2024年1月18日回覆
Dear Zhaonan, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,

10/10 有夠讚

Ali

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A
於 2023 年 11 月住了 4 晚
The St.Regis Beijing Butler Team 於 2023年12月4日回覆
Dear Ali, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me.

10/10 有夠讚

ANA

於 2023 年 10 月住了 1 晚

10/10 有夠讚

Shen

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Still a "Grande Dame"
The last time I stayed at the St. Regis Beijing was 19 years ago. The hotel is still in very good shape, although showing its "wear" in places. That being said, service is excellent and offerings plentiful. The location can't be beat and I would still consider it a "grande dame" of Beijing hotels.
於 2023 年 9 月住了 1 晚
The St.Regis Beijing Butler Team 於 2023年10月9日回覆
Dear Mr. Shen, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me.The St.Regis Beijing Butler Team

2/10 很糟糕

Rishi

於 2023 年 9 月住了 2 晚
Oliver Achatz 於 2023年9月25日回覆
Dear Rishi,Warm greetings from The St. Regis Beijing!I must take this opportunity to thank you for bringing this issues to our attention, and at the same time may I sincerely apologize that we have fallen short of your expectations. A complete review is under way and the related departments concerned have been addressed.Once again, please accept our sincere apologies and I look forward to having the opportunity to welcoming you back.Sincerely Yours,Oliver Achatz General Manager

2/10 很糟糕

Robert

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
Buffet staff very poor on how to service their hotel customers. Rooms ok but certainly no St Rigis standard. Not many other services and cafe
於 2023 年 9 月住了 1 晚
Oliver Achatz 於 2023年9月12日回覆
Dear Robert,Warm greetings from The St. Regis Beijing!I must take this opportunity to thank you for bringing this issues to our attention, and at the same time may I sincerely apologize that we have fallen short of your expectations. A complete review is under way and the related departments concerned have been addressed.Once again, please accept our sincere apologies and I look forward to having the opportunity to welcoming you back.Sincerely Yours,Oliver AchatzGeneral Manager

10/10 有夠讚

ben

於 2023 年 7 月住了 1 晚

6/10 一般般

PIK FAI

於 2023 年 4 月住了 4 晚

10/10 有夠讚

Ivone

於 2023 年 3 月住了 9 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2021 年 9 月住了 1 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The butlers at the hotel prepared a cake and decorations in our room for our anniversary. The staff were very nice. The pool and the hot tubs were great. The breakfast was the best I have had in Beijing.
於 2021 年 7 月住了 1 晚

10/10 有夠讚

Alberto

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 9 月住了 4 晚

10/10 有夠讚

Alberto

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect service.
Perfect service, not easy to have a 5* service in China but they really work hard to give you the best and feel like at home. Details like one free cloth iron per day or free mask in the room is the reason why choose them again. The only negative thing is that in the breakfast they make you sign a bill with the cost of the meal even you have it included in your room fee. They said is for accountant between hotel and breakfast restaurant, but that shouldn't affect the customer.
於 2020 年 9 月住了 2 晚

4/10 不太好

Robert

商務旅客
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
This property is aging, condition showing signs of wear and tear, dark inside, carpeting, shower inside a tub versus separate stall, tight room space, heating difficult to control in room and in meeting room. Overrated.
於 2020 年 1 月住了 3 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The facilities are kind of old and room design is not up to standards, in terms of space optimisation. Improvement needed!
於 2019 年 12 月住了 9 晚

8/10 不錯哦

Panya

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
My experience with Beijing St Regis
It was a good experience overall. However, the butler service is not as warmth as St Regis in BKK that we normally stayed. But I will still go back there considered its location, condition and facilities of hotel
於 2019 年 12 月住了 1 晚

10/10 有夠讚

Louise

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommend the St. Regis Beijing
Quick stop in Beijing on our way to the Great Wall. Fabulous hotel. Reasonably priced. Very good service. Excellent breakfast buffet.
於 2019 年 11 月住了 1 晚

10/10 有夠讚

Jeremy

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent staff & service
The staff and service were fantastic. Check in was very efficient; I arrived several hours before check in time and they gave me a great room early. The concierge team was very helpful in setting up private guides & drivers for sightseeing. The location was very convenient. Would definitely stay here again when returning to Beijing.
於 2019 年 11 月住了 4 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Service is very good, facilities might need to be upgraded a bit
於 2019 年 10 月住了 9 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 10 月住了 3 晚

4/10 不太好

SA，日本

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
設備やアメニティは問題なかったが、夜遅くに到着早々、フロントスタッフから部屋タイプの有償アップグレードや朝食のセールスをされたのには驚いた。（もともとルームのみの予約で、割引するので朝食をつけないかとセールスされた） こちらは初めての北京で、夜遅くにようやく何とか到着し、ゆっくり部屋で休みたいのに、いきなり商売丸出しの会話を、それも一定の時間をかけてしなければならないことに、正直疲れました。（私の英語が拙いこともストレスに拍車をかけたのですが） スタンダードクラスのホテルでもこういう経験はしたことありません。 期待していただけに、また他のスタッフの対応は概ね良かっただけに、とても残念でした。
於 2019 年 10 月住了 3 晚

10/10 有夠讚

真實旅客

於 2019 年 10 月住了 3 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質和住宿環境和硬體
Nobody speaks English. Ordering sparkling water or a nail kit takes forever. Getting old.
於 2019 年 10 月住了 3 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing stay. Service was outstanding.
於 2019 年 9 月住了 1 晚

6/10 一般般

真實旅客

於 2019 年 9 月住了 3 晚